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What is Interactive Voice Response (IVR): All You Need to Know

JustCall

So, when a customer calls your support team, you need a defined system wherein the response time is faster, the average resolution time is shorter, and the backlog is minimum. IVR, or Interactive Voice Response, is a big piece of the puzzle to achieve these goals. What is IVR or Interactive Voice Response?

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How Does An IP PBX System Help Real Estate Businesses Thrive?

Hodusoft

How Does An IP PBX System Help Real Estate Businesses Thrive? In today’s competitive environment, effective communication is imperative for business success including real estate and this can only be achieved by investing in modern software like IP PBX System. Why Do Real Estate Businesses Need an IP PBX Phone System?

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How Does An IP PBX System Help Real Estate Businesses Thrive?

Hodusoft

How Does An IP PBX System Help Real Estate Businesses Thrive? In today’s competitive environment, effective communication is imperative for business success including real estate and this can only be achieved by investing in modern software like IP PBX System. Why Do Real Estate Businesses Need an IP PBX Phone System?

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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

The VoIP uses are wide and extensive, playing a game-changer in voice communications. Replacing its traditional counterpart, the technology is heavily deployed across industries and sectors today. . Fixing Communication Gaps Across Industries. Automation in VoIP phones is a big capability for businesses across industries.

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Everything You Need to Know About Auto Attendant

Hodusoft

Auto attendant, also known as Interactive Voice Responder (IVR) system is an advanced business phone system feature that automates and simplifies the incoming call process and routes the callers to the most appropriate agent or department. As per a research, two out of every three customers prefer natural language IVR systems.

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7 Solutions for Managing High Call Volume Periods

Calltools

You’ll probably see a significant uptick in calls: before, during, and immediately after holidays; after new product releases; when developers roll out software updates that might confuse some users; after changes in your industry encourage more customers and clients to contact you for insights. Review KPIs from the last few years.

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What’s Actually Happening in AI and How Uniphore Is Advancing Language Understanding

Uniphore

Various industries are leveraging AI to drive change. AI is already massively impacting the healthcare industry, enabling medical experts to provide more insightful diagnoses and treatment plans. Real Estate. AI tools are helping real estate agents close deals faster and more efficiently. Healthcare.