CSM Magazine

APRIL 16, 2024

Many industries are built on their reliance to provide the best customer service possible, with retailers and people-facing businesses often placing a huge emphasis on it. If things are sorted effectively and efficiently, that can be enough to win the game and keep customers loyal.

Customer Care 52

Customer Care Customer Support Customer Service Personalization 52

24-7 InTouch

JANUARY 26, 2021

The global video gaming market was estimated at a value of $152 Billion USD in 2019, and saw significant growth in 2020, with nearly a 20% increase in value. Given the thriving segments of Cloud Gaming and Mobile Gaming, the video game industry was already poised to grow at an extremely fast pace when the COVID-19 pandemic came along.

Customer Service 52

Customer Service Entertainment Technical Support Customer Support 52

24-7 InTouch

JANUARY 31, 2024

With the increasing demand for interactive entertainment, gaming brands are increasingly elevating online gaming as a powerful avenue to engage with their audience. In order for online gaming brands to grow, maintaining a secure and compliant environment for both gamers and gaming brands should be top of mind.

Entertainment 52

Entertainment Government 52

5CA

JUNE 23, 2023

The post Fraud in the Gaming Industry: Unmasking the Dark Side appeared first on 5CA.

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CSM Magazine

SEPTEMBER 21, 2021

Keeping customers happy and helping them with problems is something that organizations in every industry have to contend with. Online gaming is no different in this respect, and in fact can present businesses with bigger obstacles to overcome. Incentivizing loyalty in the face of stiff competition. Dealing with antisocial behavior.

Customer Service 52

Customer Service Entertainment Accountability Marketing 52

TELUS International

JUNE 29, 2020

Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.

Best practices 152

Best practices 152

OctopusTech

NOVEMBER 15, 2020

The gaming industry has been escalating since it filed into the mainstream in the 1980s. Yet, without a smooth user experience, the game’s popularity can suffer a setback. So, with a growing demand for e-games, it is becoming important to get help via Customer Support Services on time. Thus fixing their own issues.

Customer Support 62

Customer Support outsourcing Multi-channel support Multichannel 62

24-7 InTouch

MAY 25, 2023

The metaverse and AI are changing the gaming industry, and those who embrace these technologies will be the ones who shape the future of gaming. The world of gaming is undergoing a seismic shift, and the driving force behind it is the convergence of the metaverse and artificial intelligence (AI).

Entertainment 52

Entertainment Technology 52

24-7 InTouch

AUGUST 8, 2023

In the rapidly evolving gaming industry, one factor stands out as a key differentiator: the quality of the player experience. With gamers becoming increasingly discerning, it’s crucial for gaming brands to prioritize a player-centric approach in order to show players they are heard and valued.

Feedback 52

Feedback Chatbots Surveys Analytics 52

CSM Magazine

FEBRUARY 13, 2024

Whether you’re at home or on the go, Mostbet’s mobile app ensures that the thrill of the game is just a tap away, making it a go-to choice for bettors seeking convenience, variety, and real-time action. Security and Fair Play In the realm of online betting and gaming, the importance of security and fair play cannot be overstated.

Marketing 52

Marketing Banking Accountability Technology 52

Maru Group

AUGUST 4, 2022

The recent announcement from Samsung that its 2022 line of Smart TVs now have the capability for owners to cloud game on various services, including Xbox Game Pass Ultimate, represents a new stage in the development of cloud gaming as a mainstream consumer offering.

Entertainment 76

Entertainment Surveys Education Marketing 76

24-7 InTouch

MARCH 15, 2023

To truly succeed in the gaming industry, you must proactively nurture gamer loyalty. Since 2011, the gaming industry’s market size has exploded from a respectable $38.62 The surging popularity of video games has fueled this meteoric growth. billion to a staggering $90.13 billion as of 2022.

Customer Experience 52

Customer Experience outsourcing Metrics Surveys 52

Call Experts

APRIL 8, 2024

Ultimately, you’ll have the tools to elevate your customer service game to new heights. Our call-handling solutions are customized to align with your specific business objectives, industry, and customer needs. Experience: With years of experience in the industry, we have honed our skills and expertise in call handling.

Customer Service 52

Customer Service Interactive Voice Response Call Center Scripts 52

Taylor Reach Group

MAY 14, 2019

There was a time where video games were purchased, played and completed with no reason to interact with their creators. Post-purchase interaction with the game developers or publisher was limited to a P.O. Gone are the days when you bought a game, took it home, played it until it was done and then moved on to something else.

Customer Service 121

Customer Service Consulting Consulting Morale 121

Comm100

NOVEMBER 8, 2023

In the vibrant universe of the gaming and online gambling industries, VIP players aren’t just valued customers; they’re akin to brand ambassadors. The Rise of AI-Assisted Communication Modern gaming companies are viewing support not just as a solution center, but as a cornerstone of the player experience.

Brand ambassadors 52

Brand ambassadors APIs Chatbots Technology 52

Outsource Consultants

JULY 25, 2023

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents.

Call Center 128

Call Center Interactive Voice Response Technology Chatbots 128

CSM Magazine

JANUARY 24, 2024

This is particularly true when we think about the iGaming industry. We’ll be taking a look at why customer service is necessary and what kinds of customer service can be offered for the iGaming industry. There needs to be somewhere for the good and the bad to be logged so gaming providers also know where they’re going right.

Customer Service 59

Customer Service Accountability Feedback Customer Support 59

ShepHyken

APRIL 8, 2022

Colossal Shift in the Retail Industry. Sharing some hacks to better understand, gain and retain digital customer experience in the retail industry: . Retail Industry Leaders Game to Sustain Digital Customer Experience . As per the Salesforce study, 82% of retailers are focused on improving customer experience.

Customer Experience 188

Customer Experience Contact Center Contact center software Personalization 188

24-7 InTouch

JUNE 26, 2023

Gaming has evolved from a mere hobby to a global phenomenon, captivating millions of players worldwide. With an industry that generates billions in revenue each year, the focus on gamers’ experience has never been more crucial. Personalization and Customization One size does not fit all when it comes to gaming experiences.

Best practices 52

Best practices Feedback Technology Surveys 52

VirtualPBX

SEPTEMBER 19, 2023

That’s where VirtualPBX steps in, offering a range of business phone plans that have been making waves for their industry innovation. This flexibility is a game-changer in today’s remote work landscape. These plans have not only facilitated remote work but have also brought unprecedented innovation to the industry.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

Helpware

APRIL 11, 2023

The gaming market has exploded over the past decade. According to Statista , The worldwide gaming industry is projected to reach a value of $268.8 This exponential growth is celebrated by gaming companies, but remember: every user is a potential threat to reputation if things go wrong.

Marketing 73

Marketing 73

24-7 InTouch

FEBRUARY 2, 2023

WINNIPEG, MB – FEBRUARY 2, 2023 – IntouchCX, a leader in contact center and technology solutions, announced today it has joined the Fair Play Alliance , a global coalition of gaming professionals and companies committed to developing quality games and safe online communities.

Education 52

Education Best practices Consulting Consulting 52

AWS Machine Learning

JUNE 22, 2023

is the leading cross-platform global game company that provides gambling products and services. Utilizing data streamed through LnW Connect, L&W aims to create better gaming experience for their end-users as well as bring more value to their casino customers. Headquartered in Las Vegas, Light & Wonder, Inc.

Automotive 82

Automotive Engineering Metrics Finance 82

CSM Magazine

JANUARY 8, 2024

Understanding the Risks Before diving into the world of online casino gaming, it’s important to understand the risks involved. Fair Play and Game Integrity Ensuring fair play is another critical factor in secure online gambling. Look for casinos that use Random Number Generators (RNG) to determine game outcomes.

Entertainment 52

Entertainment Banking Customer Support Personalization 52

Interaction Metrics

AUGUST 2, 2023

Why Fox Rent a Car (and, by association, its Managing Director Gerardo Bermejo) should spend more time on listening and less time on gaming their customer surveys! As a Customer Experience Analyst with decades in the CX industry, I thought I’d seen it all. Few things bother me more than unscrupulous business practices.

Surveys 62

Surveys Feedback Advertising Accountability 62

CCNG

FEBRUARY 1, 2023

Mercer and ICMI report that the average contact center turnover rate is 40% globally compared to a 22% average turnover rate across all industries in the U.S. Meanwhile, those that required associates to return to the office have experienced notable attrition, especially among top performers.

contact center associations 195

contact center associations Contact Center CCNG Business Process Outsourcing 195

Beyond Philosophy

FEBRUARY 29, 2016

Casinos plan their floors to maximize participation in the gaming. Who hasn’t been trying to find a bathroom in a Casino only to wander through a maze of gaming options along the way? The post Industry Secrets Leaked – Predicting Customer Behavior! However, the ways to the ATM are practically lit with neon!

Coaching 279

Coaching Consulting Consulting Customer Experience 279

CSM Magazine

SEPTEMBER 28, 2023

Designing a gaming website with a focus on providing an excellent user experience is crucial to attract and engage your target audience. Game platforms such as Steam have a clearly laid out menu that lets users quickly get an overview of the different available game genres and categories, such as free-to-play games.

Customer Support 59

Customer Support Marketing Customer Service 59

Call Experts

SEPTEMBER 15, 2023

Ultimately, you’ll have the tools to elevate your customer service game to new heights. Our call-handling solutions are customized to align with your specific business objectives, industry, and customer needs. Experience: With years of experience in the industry, we have honed our skills and expertise in call handling.

Customer Service 59

Customer Service Interactive Voice Response Call Center Scripts 59

CSM Magazine

JANUARY 10, 2023

It doesn’t matter if you are offering the most attractive bonuses or new games—if customers don’t have a top-notch experience with your service, they won’t come back. At gaming sites, customer feedback is incredibly important to measure satisfaction with customer service. Provide answers to Frequently Asked Questions (FAQ).

Customer Support 52

Customer Support CRM Self service Customer retention 52

CSM Magazine

MAY 26, 2023

The sphere of 3D game art has undergone an extraordinary metamorphosis since its early days, characterized by rudimentary polygonal shapes and low-resolution textures. As technology has advanced at an unprecedented pace, game developers have been empowered to craft increasingly intricate, captivating, and immersive gaming experiences.

Technology 52

Technology outsourcing Accountability Personalization 52

Netomi

APRIL 19, 2022

The Importance of the Customer Experience (CX) in Gaming. Proactive and supportive customers, gamers are extremely loyal – to others in their community, and to the games they know and love. If an in-game transaction to purchase an additional feature is not going through, and is time-sensitive, a gamer will likely not be pleased.

Customer Experience 64

Customer Experience Chatbots Self service Construction 64

CSM Magazine

JANUARY 14, 2022

The global gaming industry saw historic increase in revenue this year but it was the inclusion and the performance of crypto gaming coins which surprised everyone. The recent shift from mainstream gaming to blockchain gaming was long overdue but the games mentioned earlier made it happen in a consistent and natural way.

Analytics 52

Analytics Surveys Marketing 52

IdeasUnlimited

JULY 17, 2023

Most VAs also provide competitive advantages like an amazing team and cost-effective services which are crucial in today’s industry. Learn more about the industry with the help of our IdeasUnlimited team! The post IdeasUnlimited Named as one of the Game Changing Virtual Assistants on Clutch appeared first on IdeasUnlimitedOnline.

Healthcare 52

Healthcare Call Center Enterprise Marketing 52

TechSee

JUNE 23, 2021

The Game-changing Benefits of Remote Visual Assistance. The post EVE Cortex: The first scalable visual AI assistant in the industry appeared first on TechSee. Today, remote assistance has become a standard in customer service and is here to stay. To see EVE Cortex in action, click here.

Self service 168

Self service Enterprise Upselling Technology 168