industry-leaders-agree-support-is-a-revenue-generator-not-a-cost-center 
Guru
JANUARY 10, 2019
Support has gone through a noticeable evolution in recent years. While traditionally viewed as a department that racks up costs, industry-leading organizations have begun recognizing opportunities for their support teams to actually generate revenue.
Outsource Consultants
JANUARY 24, 2022
With the COVID-19 pandemic lurking in the shadows, we wrote an article about the changing BPO industry in the Philippines. Let’s take a look at how the potential threats we covered in 2019 have played out, and how the Philippine call center industry has faced the additional difficulties initiated by the pandemic.
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Global Response
JANUARY 31, 2023
It’s more than just offering technical support for your product or answering customer questions about their orders. Customer service is the individualized support and interactions you provide to customers on behalf of your company. For good reason—the data on customer satisfaction, loyalty and revenue backs up this belief.
Balto
AUGUST 3, 2022
As the global economy shows signs of recession, the Conversation Excellence Lab wanted to understand how executives are planning to shift their contact center budgets, and how they view the future of the contact center as a whole. Is the contact center a drain on resources, a necessary expense to manage customer needs?
CSM Practice
JULY 6, 2020
However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. The strong suit of the SaaS model is the generation of recurrent revenues. 2. Recurring Revenue Streams Are More Important Than Ever.
CSM Practice
JULY 6, 2020
However, most business leaders agree that the subscription model is inherently better suited to growth and profitability than the traditional way of selling services. The strong suit of the SaaS model is the generation of recurrent revenues. 2. Recurring Revenue Streams Are More Important Than Ever.
Quiq
MARCH 31, 2022
Despite the struggles businesses across industries faced, 61% of customers say the pandemic has actually raised their customer service standards, according to Zendesk. But focusing on customer retention strategies will help your e-commerce business keep customers happy and revenue high. And that’s a big mistake.
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