industries service-providers 
CSM Magazine
FEBRUARY 18, 2021
This is particularly true in the highly competitive home improvement industry. Here are 7 ways to provide perfect customer service in the home improvement industry. After all, empathy, a key ingredient in customer service delivery comes from within. Hire the right people. As James Cash Penney, Founder of J.C.
ShepHyken
NOVEMBER 6, 2023
Top Takeaways: Customer feedback is crucial for businesses of all industries. Technology, such as feedback kiosks and tablets, provides a simple and non-intrusive way for customers to provide feedback. This encourages more customers to participate, providing a representative sample of feedback.
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Merchants
JULY 24, 2019
When it comes to giving customers a reason to stay loyal,financial service companies are feeling the pinch. Ever-evolving digital demands mean customers want easy access across multiple touch points, and personalisation has become a top priority in providing a service they can trust.
ShepHyken
MARCH 11, 2024
What can traditional businesses learn from innovative customer-centric strategies employed by the entertainment industry? By doing so, businesses can prevent potential dissatisfaction and reinforce their commitment to providing exceptional service. Customers want to feel that you are watching out for them.
Advertiser: Vanilla Forums
Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. In short, a well-maintained community will provide immense brand value and elevate the customer experience.
ShepHyken
SEPTEMBER 11, 2023
Customers don’t just compare you to other companies within your industry. By analyzing what makes them successful, businesses can identify areas where they can improve and work towards closing the gap. Having a great product is important, but it can be overshadowed and rejected if accompanied by poor customer service.
ShepHyken
JANUARY 22, 2024
Top Takeaways: Staying ahead of industry trends involves embracing technology. Artificial intelligence (AI) plays a critical role in analyzing and improving customer service. In some instances, customer service problems may require personalized attention and empathy, which AI might struggle to provide.
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
The new year is here and it's time to plan for the ever-changing needs within our industry. Industry experts from Avtex, Poly, and Gridspace will share what they have learned in 2020 to help us prepare for 2021. Learn how to address, manage, and utilize: People. Technology. Implementation Strategies for 2021.
Speaker: Randy Clapp, Chief Revenue Officer, Advantage Communications Inc.
Randy Clapp, Chief Revenue Officer of Advantage Communications, will lead you through an outsourcing Self-Assessment you can apply to your business in this insightful webinar developed to provide you with the building blocks to take your customer service experience to the next level. Is your business ready to outsource?
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users.
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Enterprises no longer need to deliver their services in large facilities and in many locations. This practice is providing end-users with the support they need through engaged and motivated agents, building loyalty to your brand, and it will continue to grow in 2022 and beyond. You can trust the experts, the CXperts!
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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