ViiBE Blog

JUNE 2, 2021

With that in mind, AR is thus the perfect solution if your organization aims to face the current challenge within retail – to resolve issues quickly and resolutely while providing a smooth and stress-free experience for customers. How is augmented reality used in retail? What areas of retail is AR most commonly used for?

Sales 52

Sales Entertainment First call resolution Customer retention 52

ShepHyken

NOVEMBER 6, 2023

Top Takeaways: Customer feedback is crucial for businesses of all industries. Feedback devices can be especially beneficial for retail, healthcare, and industries where customer experience directly impacts revenue. Businesses can benefit from comparing feedback across different locations or time periods. .”

Feedback 330

Feedback Healthcare Analytics Customer Service 330

ShepHyken

APRIL 14, 2024

Many of the articles in these weekly roundups are tied to specific industries. Those forces from the days of the pandemic look to continue well into 2024 as stubborn inflation and higher interest rates continue to burden brands and retailers, which are faced with the unenviable task of balancing increasing costs with what consumers can bear.

Customer Service 179

Customer Service B2C B2B Customer Experience 179

Helpware

AUGUST 23, 2022

In a saturated retail market full of good products with competitive prices, the only way sellers stand out is by providing an excellent customer experience. Buyers who receive good customer service tend to become loyal advocates of the brand, while those who don't are more likely to take their business elsewhere.

Healthcare 67

Healthcare Marketing Customer Experience Customer Service 67

Customer Experience Matters

APRIL 9, 2018

We recently released the 2018 Temkin Experience Ratings (TxR) that ranks the customer experience of 318 companies across 20 industries based on a survey of 10,000 U.S. Congratulations to Ace Hardware and Dollar Tree for earning the best customer experience scores the retail industry.

Surveys 40

Surveys Customer Experience 40

ShepHyken

JANUARY 25, 2021

It’s prime time for retailers to grow an Amazon-level loyalty program by Tom Caporaso. Retail Customer Experience) Clarus Commerce CEO Tom Caporaso believes it’s time for retailers to take advantage of the new membership economy. He also gives us a four-step process to do so.

Customer Service 387

Customer Service Customer Experience Marketing Management 387

ShepHyken

JUNE 2, 2021

It doesn’t matter what type of business or industry, Amazon has changed what customers want and expect from any type of business. Even if you’re in the retail world and sell the same merchandise as Amazon, go beyond thinking about being in competition. I’ll put it in retail terms. The local retailer had a choice.

Advertising 331

Advertising Customer Service 331

ShepHyken

DECEMBER 7, 2020

Wall Street Journal) The former chief executive of Zappos, the online shoe retailer, had a unique approach toward customers. These ideas focus on retail, but as I keep preaching, apply to just about any business and industry. Top Retail Trends and Innovations That Drive Better CX by The CX Insights.

Customer Service 360

Customer Service Self service Consulting Consulting 360

ShepHyken

MAY 3, 2021

An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., Total Retail) Successful e-commerce customer experience will be personally connected, inspiring and entertaining, video-based, and feel much more “human.”.

Customer Service 269

Customer Service Entertainment Banking Marketing 269

ShepHyken

SEPTEMBER 29, 2021

Ace Hardware stores didn’t stop with being world-class in the home improvement industry. The company wanted to be known as a world-class retailer. They wanted to go beyond their own industry. The result is that they are teaching other companies, inside and outside of their industry. And they did.

Customer Service 385

Customer Service Customer Experience 385

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. The aviation industry has always been a front-runner but brands in other industries are also catching up. Here’s how. must practice.

Customer Service 196

Customer Service B2C Customer retention B2B 196

ShepHyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. My Comment: Calix is a platform that companies in the cable TV and Internet industry use to help run and manage their businesses.

Customer Service 151

Customer Service Gamification Customer retention Customer Experience 151

ForeSee

MAY 18, 2017

It’s also perhaps the biggest opportunity yet for retail banks to attract. The post Getting retail banking CX right according to industry leaders (webinar) appeared first on ForeSee. Today’s banking customers have much different and diverse expectations than ever before, making it difficult to keep up.

Banking 40

Banking 40

CCNG

JANUARY 17, 2024

That was the response I received from my daughter’s friend, Jake, after I asked him how he liked his new job as a customer service representative for a large national retailer. If they don’t care, why should I?” One would promise a customer something that the other couldn’t deliver.

CCNG 195

CCNG Calibration Employee engagement Call Center 195

Contact Center Pipeline

MARCH 9, 2023

The retail industry has always been marked by its unpredictable sales peaks and valleys—and that can make managing retail customer service a significant challenge.

Sales 130

Sales Customer Service Management 130

ShepHyken

JULY 29, 2020

By the way, it can be any type of company from any industry—from retail to hospitality to manufacturing and beyond. Some might call that boring, but we all know it’s not. Think about why you like to do business with your favorite companies.

Customer Service 637

Customer Service Feedback Customer Experience Marketing 637

ShepHyken

DECEMBER 26, 2022

There is something here for every type of business and industry. 2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. Some retailers were still struggling to get inventory, others had too much and needed to alter marketing and merchandising plans.

Customer Service 161

Customer Service Self service Customer Experience Personalization 161

ShepHyken

JULY 12, 2021

The class is taught by an experienced retail or food service worker on how to behave when interacting with employees who are making minimum wage and are just trying their best. Why It’s All About Respect, Consistency and Communication in Post-pandemic Retail by Judy Mottl. by James Heskett.

Customer Service 312

Customer Service Entertainment Coaching Self service 312

ShepHyken

FEBRUARY 16, 2020

10 Ways To Provide a Cutting-Edge Retail Customer Experience by Janelle Estes. Here are 10 examples of best practices that represent the state of the art in retail CX. My Comment: Don’t be fooled by the word “Retail” in the title. I have added my comment about each article and would like to hear what you think too.

Customer Service 316

Customer Service B2B Journey mapping Best practices 316

ShepHyken

MARCH 15, 2017

Every day I get an email from RetailWire.com, a daily publication that is read by thousands of people in the retail industry. It’s the number one forum for discussions about hundreds of important issues in the industry. So, should retailers be scared? Maybe… because some retailers aren’t willing to change.

Banking 233

Banking Sales Technology Customer Service 233

Steve DiGioia

DECEMBER 16, 2019

Those working in the retail industry may have a different take on the holidays. Here’s how to be a better retail customer during the holidays. The retail clerk, cashier, stock boy, the person manning the “returns desk”, and even the security guard want their workday to be hassle-free too. Retail Workers.

Personalization 240

Personalization Customer Service 240

ShepHyken

JULY 17, 2023

The author and colleagues conducted a new study of thousands of employees and executives from around the world and across multiple industries. According to the author, there are some universal ways to make customers from any industry happy. And that’s why you should read this article. My Comment: How is AI impacting customer service?

Customer Service 156

Customer Service Chatbots Customer Experience Contact Center 156

ShepHyken

DECEMBER 29, 2017

This week we feature an article by Patrick Thuot who shares an infographic about how customer service can help the retail industry. With the proliferation of the Internet and the ubiquity of smartphones, tablets, and laptops, the whole retail industry has experienced huge disruption.

Customer Service 223

Customer Service Customer centricity Service level Marketing 223

ShepHyken

JANUARY 7, 2024

Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.

Customer Service 163

Customer Service Contact Center Customer centricity Banking 163

ShepHyken

JUNE 23, 2021

We are seeing business in most industries returning to pre-pandemic levels. While some industries and companies flourished throughout the last year, many were forced to a level of flexibility that included major changes, just to barely survive and keep their doors open. Then there are certain industries that may not be impacted.

Customer Service 338

Customer Service Management 338

Beyond Philosophy

FEBRUARY 19, 2019

A Customer Experience focus is a necessity of survival in today’s hyper-competitive and disrupted retail market. I was talking to the C-Suite of a retailer (who shall remain nameless) about Customer Experience. Baker Retailing Center from 2011 to 2017, where she witnessed retail chaos firsthand. They said a good merchant.

Benchmark 356

Benchmark Marketing Customer Experience Consulting 356

Beyond Philosophy

FEBRUARY 8, 2019

Over the past decade, retail as an industry has changed. To survive, retailers must put the customer at the center of everything they do. As a guest on our recent podcast, she spoke about how retailers are winning in today’s hypercompetitive retail market. Baker Retailing Center.

Consulting 291

Consulting Consulting Marketing Customer Experience 291

ShepHyken

NOVEMBER 29, 2021

Total Retail) Remember last year’s “Shipageddon,” when many delivery providers struggled to meet demand in the lead-up to the holidays? But the good news for retailers is that if you play it smart, you can avoid being front row, center. But the good news for retailers is that if you play it smart, you can avoid being front row, center.

Customer Service 207

Customer Service Chatbots B2C B2B 207

ShepHyken

SEPTEMBER 1, 2021

Amazon revolutionized the book industry and eventually the entire retail industry. . The big question is this: Regardless of the type of business or industry you are in, have you adapted the way you do business to meet the new expectations of a customer who has been, for lack of a better word, Amazonized ? .

B2B 352

B2B Healthcare Customer Experience Customer Support 352

Contact Center Pipeline

MARCH 21, 2023

However you describe the evolving work environment, retail and call center managers know one thing for sure: the industry landscape has changed at lightning speed, and the changes keep coming. Some call it the new normal.

Technology 130

Technology Contact Center Call Center Management 130

ShepHyken

JANUARY 1, 2024

Rethinking Customer Loyalty in the Age of the ‘Zero Consumer’ by Dennis Limmer (Forbes) The retail industry is undergoing a seismic shift due to the emergence of “zero consumers.” All businesses, not just retailers (B2C), need to step up their CX efforts. Customers are expecting a better CX than in the past.

Customer Service 142

Customer Service B2C Feedback Marketing 142

ShepHyken

JANUARY 14, 2024

Based on this article and a Qualtrics study, this may be true, but some industries, such as consumer payment companies (Venmo and Square) and banks, have gained consumer trust. My Comment: This article starts with findings from 300 retail sales associates interviewed for the Voice of Retail Sales Associate report.

Customer Service 142

Customer Service Best practices Metrics Banking 142

ShepHyken

FEBRUARY 8, 2021

Retail Customer Experience) Tara Bartley, senior manager, industry marketing, and Ashitha Bhanu, industry marketing, Akamai, share Akamai data relating to the most recent holiday shopping season and the top trends in play. Our customers’ expectations (in all types of businesses, not just retail) have changed.

Customer Service 235

Customer Service B2B Chatbots Self service 235

ShepHyken

JANUARY 14, 2024

Based on this article and a Qualtrics study, this may be true, but some industries, such as consumer payment companies (Venmo and Square) and banks, have gained consumer trust. My Comment: This article starts with findings from 300 retail sales associates interviewed for the Voice of Retail Sales Associate report.

Customer Service 137

Customer Service Best practices Metrics Banking 137

ShepHyken

APRIL 18, 2022

Forbes) It’s easy for retail professionals to look at global, political and economic trends and say inflation is out of control and overgeneralize shopper behavior. My Comment: This is an interesting article from the retail world where the author claims that in the midst of 7.5% RETHINK Retail) Looking for fresh retail perspectives?

Customer Service 173

Customer Service Customer centricity Customer Experience Sales 173

ShepHyken

DECEMBER 25, 2019

Depending on where you work or the industry you’re in, some of you get crazy busy during the holidays while others actually slow down. The time between Thanksgiving and New Year’s is crunch time for retailers. For other businesses and industries, your busy times may be cyclical or seasonal. To me, this information is timeless.

Self service 288

Self service Chatbots Personalization Customer Service 288

ShepHyken

MARCH 28, 2022

Total Retail) The latest post to take LinkedIn by storm wasn’t an announcement about a startup raising millions in funding or an A-list executive joining the board of an industry titan. While the author focuses on the hospitality industry, the ideas can be considered for any type of points or perks type of program.

Customer Service 161

Customer Service Entertainment Personalization Customer Experience 161