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CSM Magazine
FEBRUARY 21, 2024
Modern web development is an important cornerstone of industry-specific importance with which companies design competitive advantages in their fields. Discover more about services by IT Craft that can help your business thrive in the digital age: [link].
Quiq
FEBRUARY 3, 2023
Doing more with less is nothing new for the travel industry. While HR leaders are facing the labor shortage head-on with recruiting tactics and budget increases, customer service teams need to search for ways to provide the service the industry is known for without the extra body count. Travel is back, but labor is not.
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Steve DiGioia
DECEMBER 5, 2016
But as time passes many forget their original stated intent and lean more toward reducing payroll, lowering operational/product costs and finally to increasing profit as their primary goal. Recently I had the pleasure of interviewing many leaders in the business world and customer service industry. Long term that can be a mistake.
Callminer
FEBRUARY 14, 2017
Tips, Industry Standards & More appeared first on CallMiner. Learn how post-call processing works, the challenges of ACW for call centers, and the best practices that can boost productivity and produce ROI.” ” Blog Post Here. The post What is After-Call Work (ACW) or Post-Call Processing?
Advertiser: ZoomInfo
Less organization, more confusion, and fewer deals closed. Leveraging leading industry research from industry analysts, this eBook explores how your sales team can gain back valuable time with the following: Conquering the most difficult pain points in your CRM. The result?
Callminer
MARCH 15, 2018
We decided to take a deep-dive into the latest debt collection industry figures and statistics to get a glimpse of the current state of debt collection.
Callminer
SEPTEMBER 15, 2019
Tracking the time agents spend on after call work is an important component of running an efficient call center. Here’s how ACW tracking can benefit your company.
Advertiser: ZoomInfo
More meetings. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Longer sales cycles. Increasingly discerning buyers. Intensifying competition. Economic uncertainty. Thankfully, there’s an answer.
Advertiser: ZoomInfo
When dialing a number at the VP level, SDRs are 147% more likely to connect with them. How can you (and your sales team) benefit from this eBook?
Speaker: Patrick Dempsey and Andrew Erpelding of ZoomInfo
Find and connect with the right talent to fill roles fast with these tools: More data! Basic search: Easily search using keywords, job title, location, industry, and more. What is ZoomInfo for Recruiters? We have added 10's of millions of personal emails and mobile records.
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Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time. Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting.
Advertiser: Skilljar
Based on a survey of more than 250+ external education teams, Skilljar has compiled this report on current trends including budgets, integrations, team structure, and more. In this report, see how companies across a variety of industries are building, optimizing, and measuring their training programs.
Advertiser: ZoomInfo
With more access to user reviews, analyst opinion, and industry research, decision-makers are more informed than ever while navigating what is now known as the “buyer’s journey.”. Recent digital transformation has shifted the B2B landscape by ushering in the era of buyer empowerment.
Speaker: Brian Morin, CMO & Helena Chen, Director of Product Marketing at SmartAction
Join Brian Morin & Helena Chen for their webinar about the very latest insights on how different industries are going deeper into self-service for call types and chats that have never been automated before. Hear the bleeding edge on what’s being deployed in 2021 in conversational AI that will push industries further than they’ve ever gone.
Speaker: Paul Weald, Contact Center Innovator
No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.
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