Maru Group

OCTOBER 19, 2022

By Maru Entertainment & Technology | September 6, 2022. Free streaming channels—in industry parlance, FAST (Free Ad-Supported Streaming TV)—are one of the hottest topics in the entertainment business. With the lack of industry measurement, there is a real need for accurate figures to provide context for the growing space.

Marketing 75

Marketing Entertainment Multichannel Consulting 75

ShepHyken

JULY 12, 2021

DestinationCRM) Even as interactions move to digital channels like chat, email, and social media, the companies providing the best customer service are ensuring that they don’t overdo digital to the extent that customers can’t reach a live agent when necessary. Here are my top five picks from last week. Pun intended!)

Customer Service 312

Customer Service Entertainment Coaching Self service 312

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

Customer Service 59

Customer Service Entertainment Feedback Customer centricity 59

AWS Machine Learning

DECEMBER 20, 2022

The IMDb and Box Office Mojo Movies/TV/OTT licensable data package provides a wide range of entertainment metadata, including over 1 billion user ratings; credits for more than 11 million cast and crew members; 9 million movie, TV, and entertainment titles; and global box office reporting data from more than 60 countries.

Entertainment 81

Entertainment Scripts Personalization Advertising 81

AWS Machine Learning

APRIL 11, 2024

AI is driving breakthroughs at an unprecedented pace, leading to new applications, business models, and innovation across industries,” says Jensen Huang , founder and CEO of NVIDIA. AWS has had a long-standing collaboration with NVIDIA for over 13 years.

Entertainment 96

Entertainment Marketing Best practices Technology 96

Maru Group

SEPTEMBER 6, 2022

By Maru Entertainment & Technology | September 6, 2022. With an increasing number of entertainment companies either announcing plans to or already entering the NFT market, the technology can be expected to adapt and become more consumer-facing in the next few years. The majority of U.S.

Entertainment 69

Entertainment Education Technology Marketing 69

CSM Magazine

MAY 5, 2023

In today’s professional landscape, strong writing skills are highly valued and essential in almost every industry. Therefore, aspiring writers must pursue a degree in writing to take their skills to the next level, gain industry-specific knowledge, and build their careers. These are critical skills in today’s job market.

Advertising 52

Advertising Entertainment Education Marketing 52

ThriveableBiz

NOVEMBER 13, 2023

Industry measurement data certainly isn’t, as everyone has access to the same information. And in the digital & social-engagement economy, every business is essentially a media-publisher. Your content & ad campaigns are just like any entertainment brand. Highlighting what I suggest is a flawed side-effect.

Marketing 52

Marketing Entertainment Benchmark Personalization 52

CSM Magazine

APRIL 16, 2024

Online casinos are not just places for digital entertainment; they are platforms where the experience of each user can define the longevity and success of the casino itself. Superior customer service ensures that the user experience is exceptional. Essential Components of Top-Notch Customer Support What makes customer support exceptional?

Customer Support 52

Customer Support Entertainment Chatbots Self service 52

AWS Machine Learning

DECEMBER 14, 2023

Text-to-image generation is a rapidly growing field of artificial intelligence with applications in a variety of areas, such as media and entertainment, gaming, ecommerce product visualization, advertising and marketing, architectural design and visualization, artistic creations, and medical imaging.

Entertainment 92

Entertainment Construction APIs Engineering 92

CSM Magazine

OCTOBER 6, 2022

European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries. European, and American clients in the media and entertainment, digital commerce and retail, travel, financial services, and insurtech industries.

Entertainment 52

Entertainment outsourcing Telecommunications Education 52

ShepHyken

MAY 1, 2017

My Comment: If you’ve been following me at all you know I’m a huge fan of social media customer care. TotalRetail) These trends combine to mean that social media is an increasingly important factor in retail brand differentiation. Each week I read a number of customer service and experience articles from various online resources.

Customer Service 207

Customer Service Transportation Entertainment Airlines 207

AWS Machine Learning

APRIL 4, 2024

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them. Changing interests – Readers’ interests can evolve over time.

Personalization 79

Personalization APIs Engineering Metrics 79

ShepHyken

JANUARY 31, 2020

According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. It really depends on the industry and scope of work your business does, but most companies deal with clients from four major generational groups: Matures, Baby Boomers, Generation or Gen X, and Millennials.

Customer Service 277

Customer Service Entertainment Marketing Customer Support 277

Quality Contact Solutions

MAY 7, 2021

Outsourcing varies by industry; with software, banking, financial services, insurance, healthcare, utilities, entertainment, media, and publishing industries using outsourced B2B telemarketing at the highest rates. If you’ve ever considered outsourcing your B2B Telemarketing , you are not alone.

Telemarketing 52

Telemarketing B2B outsourcing Entertainment 52

ShepHyken

JANUARY 31, 2020

According to research conducted by New Voice Media, US-based businesses lose up to $62 billion yearly from having bad customer service. It really depends on the industry and scope of work your business does, but most companies deal with clients from four major generational groups: Matures, Baby Boomers, Generation or Gen X, and Millennials.

Customer Service 268

Customer Service Entertainment Marketing Customer Support 268

AWS Machine Learning

DECEMBER 20, 2022

Many AWS media and entertainment customers license IMDb data through AWS Data Exchange to improve content discovery and increase customer engagement and retention. In Part 1 , we discussed the applications of GNNs, and how to transform and prepare our IMDb data for querying. Solution overview. Prerequisites.

Entertainment 89

Entertainment Advertising Surveys Accountability 89

CSM Magazine

FEBRUARY 28, 2024

Customer Service Providing excellent customer service is essential for online dating platforms as it helps build trust and loyalty among users, which is particularly important in an industry that revolves around personal interactions and relationships. A positive user experience is key to retaining users and maintaining a good reputation.

Entertainment 52

Entertainment Technology Customer Service Personalization 52

Vcaretec

JUNE 6, 2022

In this new era of digital and mobile shopping, there are new expectations for retail call centers to provide omnichannel customer service during the holidays , ranging from phone support, to live chat on the website, to email support , and even social media customer care. Time is the currency of the day.

Multichannel 89

Multichannel Entertainment Customer Care Call Center 89

JivoChat

FEBRUARY 16, 2023

Our guide will teach you industry-best tips that ensure you get lots of eyeballs on your Snapchat content and gain new followers. One way to increase your visibility is by using your Snapcode as your profile picture on other social media platforms for a while. Follow these guidelines, and success will quickly follow: 1.

Entertainment 75

Entertainment Accountability Best practices Marketing 75

Uniphore

NOVEMBER 17, 2021

November 17, 2021 — Uniphore , the leader in Conversational Automation, today announced it ranked 248 th on the Deloitte Technology Fast 500 , a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences, fintech, and energy tech companies in North America, now in its 27 th year. technology sector leader.

Technology 98

Technology Telecommunications Entertainment Enterprise 98

Beyond Philosophy

DECEMBER 25, 2017

Hear whether the experts think a “Human Free” experience is isolated to a few industries or a glimpse of the future of Customer Experience in this article. With the changes in recent years to move branding strategy to social media channels, the emotional response is more critical than ever. Is a ‘Human Free’ Experience the Future?

Advertising 297

Advertising Entertainment Customer emotions Customer Experience 297

Anexa BPO

NOVEMBER 6, 2022

It’s a place for businesses to showcase their products and services, network with industry professionals, and learn about the latest trends and best practices in the field. Over the years, EXPO RC has become one of the most highly regarded events in the customer service industry, attracting thousands of attendees from around the world.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

Anexa BPO

OCTOBER 15, 2021

The world of commerce has seen a dramatic new format – one that blends entertainment with interactive and instant purchasing. In China, live commerce has transformed the retail industry and established itself as a major sales channel in less than five years. The potential is staggering – both for brands and ecommerce outlets alike.

outsourcing 52

outsourcing Entertainment Business Process Outsourcing Sales 52

AWS Machine Learning

FEBRUARY 20, 2024

ZOO Digital provides end-to-end localization and media services to adapt original TV and movie content to different languages, regions, and cultures. Trusted by the biggest names in entertainment, ZOO Digital delivers high-quality localization and media services at scale, including dubbing, subtitling, scripting, and compliance.

Technology 93

Technology Scripts Engineering Entertainment 93

Taylor Reach Group

JULY 17, 2017

How pervasive is the impending impact of artificial intelligence (AI) on the customer experience (CX)? Well, to join a discussion on the topic, I’d be willing to traverse a room full of telemarketers pitching the latest timeshare deals in Orlando. Robot-led workforce automation is not going away. They are manipulation and discrimination.

Customer Experience 251

Customer Experience Telemarketing Entertainment Contact Center 251

CSM Magazine

OCTOBER 18, 2023

The casino industry has always been at the forefront of delivering exceptional customer service. Recognizing this gap, the casino industry has been striving to enhance its customer service. Understanding the Customer’s World Understanding the customer’s desires and expectations is paramount in entertainment and luxury.

Customer Service 52

Customer Service Entertainment Airlines Feedback 52

SmartAction

AUGUST 18, 2020

His deep understanding of customer service, contact center, media and entertainment, and software industries has brought SmartAction solidly through the COVID-19 crisis while optimizing its software development life cycle, project management, supply chain, and operational efficiency. . About SmartAction .

Virtual Agent 91

Virtual Agent Entertainment Contact Center Self service 91

Comm100

NOVEMBER 15, 2023

The gaming industry is an ever-evolving behemoth, with innovations, user demographics, and technologies constantly shifting. In this deep dive, we’ll uncover the top 10 challenges gaming companies face and explore how an omnichannel approach—infused with AI and personal touchpoints—can be the game-changer the industry needs.

Entertainment 45

Entertainment Chatbots Personalization Technology 45

CSM Magazine

AUGUST 4, 2023

Imagine a scenario where a coffee shop actively engages with its customers through personalized loyalty programs, social media interactions, and timely promotions. Leverage Social Media Platforms Social media platforms like Facebook, Twitter, Instagram, and YouTube are great tools for engaging with your customers.

Brand ambassadors 52

Brand ambassadors Gamification Entertainment Education 52

CSM Magazine

DECEMBER 7, 2022

Self-proclaimed ‘data detective and geek storyteller’, Tim Harford OBE, will entertain delegates at Disrupt in London in February. He will be joined as an additional keynote speaker on the day by Bruce Daisley, the former European boss of social media giant, Twitter. If interested in attending, you can register here.

Entertainment 52

Entertainment Consulting Consulting Technology 52

CSM Magazine

SEPTEMBER 8, 2023

But as the industry matures, so does the challenge of keeping customers loyal and engaged. E-commerce has revolutionized the way we shop, bringing unparalleled convenience and choice. As of 2022, global e-commerce sales surpassed $5.7 trillion, underlining the sector’s explosive growth. The age of one-size-fits-all is long past.

Gamification 52

Gamification Entertainment Advertising Analytics 52

ShepHyken

APRIL 24, 2020

Assure customers they will be assisted as quickly as possible and allow them to leave voicemail messages, send emails, or use social media channels that enable future follow-up. This week we feature an article by Paul Selby, a product marketing director for ServiceNow Customer Service Management. customers and? hotels and airlines.

Customer Service 189

Customer Service Airlines Self service Entertainment 189

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. So, what’s the best way to close this gap?

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Real-time communication has become a way of living thanks to the arrival of broadband Internet and a growing generation of know-hows. So, what’s the best way to close this gap?

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

CSM Magazine

JANUARY 17, 2022

While specific industries may have suffered significant losses due to the pandemic, various digital industries grew massively. One such industry is the online gaming market. It caused the online casino industry to experience a significant increase in cash flow and user acquisition. Live Casino. Customer Service.

Entertainment 52

Entertainment Customer Support Technology Customer Service 52

Spearline

NOVEMBER 11, 2021

The telecoms industry has undergone a fundamental transformation with the decline of traditional landlines and the rapid evolution of technologies. The increasing complexity of networking environments Network managers face the challenge of managing call quality in increasingly complex networking environments. Connectivity is now a basic need.

Telecommunications 98

Telecommunications Entertainment voip Enterprise 98