Beyond Philosophy

NOVEMBER 20, 2021

He sells a complex product and despite the fact that they have the best one in the industry, the competition is outselling them. 07:50 Colin shares a story about choosing travel insurance and how a magazine provided an easier metric to choose one from the many available options. One of our listeners, Jeanne-Claude, has a problem.

Consulting 195

Consulting Consulting Metrics Surveys 195

JustCall

AUGUST 8, 2023

Artificial intelligence (AI) has already been embraced by various industries, and the insurance sector is no exception. AI technology has the capability to boost all insurance processes and close some pertinent gaps. Image Source The integration of AI technology has revolutionized the way insurance companies operate.

Chatbots 52

Chatbots Analytics Technology Customer retention 52

ConvergeOne

JUNE 27, 2023

Healthcare employees know that securing sensitive patient information in compliance with Health Insurance Portability and Accountability Act (HIPAA) regulations is critically important. However, the methods through which healthcare professionals must secure personal health information have changed over the years.

Healthcare 64

Healthcare Accountability Personalization Enterprise 64

MiaRec

JUNE 30, 2023

For contact centers in the healthcare industry, this also means following the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Contact centers have to follow compliance regulations to protect their customers’ data and avoid serious consequences, such as heavy fines and/or jail time.

Contact Center 71

Contact Center Healthcare Accountability 71

Cincom

SEPTEMBER 20, 2023

This article explores insights from leading life, health and property and casualty insurance executives of their priorities, challenges and outlook on the future of customer communications and the impact of digital transformation. Aite-Novarica discusses the next wave of digital transformation in InsureTech (from core systems to CCM).

Surveys 52

Surveys Marketing Management Technology 52

Cincom

SEPTEMBER 20, 2023

This article explores insights from leading life, health and property and casualty insurance executives of their priorities, challenges and outlook on the future of customer communications and the impact of digital transformation. Aite Novarica discusses the next wave of digital transformation in InsureTech (from core systems to CCM).

Surveys 52

Surveys Marketing Management Technology 52

Callminer

MARCH 12, 2020

Such organizations regularly intercept and process important, sensitive data pertaining to customers and clients across a large variety of industries. This first set of rules and regulations is designed and enforced by leaders of the Payment Card Industry. Safeguarding Health Information. Requests for Privacy Protection.

Call Center 182

Call Center Analytics Best practices Government 182

TechSee

FEBRUARY 21, 2022

There are many ways AI is helping businesses across industries gain a competitive advantage. Many insurance companies have begun implementing smart technology as part of their strategy, including connected security, medical, and other smart devices that influence the conditions of their insurance premiums. Automate Workflow.

Automotive 109

Automotive Transportation Telecommunications Self service 109

Quality Contact Solutions

AUGUST 19, 2021

Like most industries, the insurance industry is not exempt from challenges. Appointment setting services for insurance agents are a vital component of the customer acquisition strategy to keep agencies healthy and thriving. Appointment Setting Services for Insurance Agents Keep Business Flowing. insurance ?

outsourcing 98

outsourcing Call Center Sales Customer Experience 98

Global Response

NOVEMBER 21, 2023

Consider, for example, that: 75% of patients want healthcare providers to offer more personalized care options 61% of patients say they would visit their provider more frequently if communications were more tailored to their situation However, it’s not just that patients want more personalization—personalized care results in better health outcomes.

Healthcare 62

Healthcare outsourcing Call Center Personalization 62

24-7 InTouch

DECEMBER 5, 2023

Keep reading to learn how RPA is revolutionizing the health technology industry and significantly impacting the patient experience. Telemedicine : RPA can streamline appointment scheduling, patient data entry, and insurance verification, ensuring that telemedicine sessions start on time and with accurate information.

Healthcare 59

Healthcare Technology Wait times Analytics 59

GetFeedback

NOVEMBER 25, 2019

If you’re new to Customer Satisfaction Score (CSAT), a good starting point is seeing how you compare to peers in your industry. to get a pulse on CSAT across industries. However, when it comes to industry, CSAT varies. . Health and Personal Care Stores: 77%. Health Insurance: 73%. Life Insurance: 80%.

Benchmark 117

Benchmark Wireless Airlines Banking 117

Convoso

SEPTEMBER 23, 2019

It’s especially helpful for call centers in industries like health insurance. The insurance vertical, for example, often scales outreach around open enrollment each year. If you’re looking to scale your call center’s outbound operation, artificial intelligence (AI) can help in a big way.

Call Center 120

Call Center Personalization Customer Support 120

Balto

JULY 6, 2023

The Index provides actionable insights based on trends surveyed from over 200 million guided calls, and currently tracks eight major industries: B2B Technology, Collections, Health Insurance, Home Improvement, Property & Casualty Insurance, Retail, Utilities, and Financial Services.

B2B 52

B2B Healthcare Contact Center Enterprise 52

The Northridge Group

JULY 6, 2022

Surgeon General, Vivek Murthy, MD: “As the burnout and mental health crisis among health workers worsens, this will affect the public’s ability to get routine preventive care, emergency care, and medical procedures.”. Successful healthcare contact center associates have industry-specific knowledge and above-average learning potential.

contact center associations 119

contact center associations Contact Center Healthcare Call Center 119

ShepHyken

AUGUST 14, 2020

In 2017, insurance firm John Hancock offered Apple Watch to its life insurance policyholders at a discounted rate. The insurer managed to become a partner in the consumer’s day to day life and healthcare. Following individuals who talk about the brand or belong to, the relevant industry can be appropriate.

Customer Experience 318

Customer Experience Entertainment Sales Healthcare 318

Certified Languages International

JANUARY 29, 2024

Providing high-quality Spanish interpretation services is critical for organizations across industries to serve limited English proficient (LEP) Hispanic and Latino communities effectively. Spanish interpreters have extensive training, adhere to ethical codes of conduct, and understand industry-specific terminology.

Banking 40

Banking Healthcare Best practices Education 40

Ansafone

SEPTEMBER 23, 2020

In the healthcare industry, knowing and abiding by the HIPAA regulations is of utmost importance for the patients and for the healthcare practitioner. The Health Insurance Portability and Accountability Act, commonly referred to as HIPAA, and its extensive requirements are designed to protect the importance of patient privacy.

Healthcare 108

Healthcare Contact Center Accountability Business Process Outsourcing 108

Hodusoft

JULY 21, 2022

How can insurance companies improve customer service? Call center software plays an integral role in the success of businesses in all sectors, including insurance. Therefore, to meet the changing demands and expectations of today’s customers, insurers need to work faster and look out for suitable ways. .

call center software 98

call center software Customer Service Call Center Customer centricity 98

Beyond Philosophy

NOVEMBER 5, 2020

Insurance companies are successful because of the Negativity Bias. The solution is to insure yourself against the loss. In addition to providing a solution to the effects of Negativity Bias, the insurance industry also shows that there is money to be made by people thinking negatively.

Consulting 324

Consulting Consulting Advertising Best practices 324

Global Response

FEBRUARY 28, 2024

The healthcare industry requires the highest level of precision and customer service. Patients need support as they navigate personal health issues and complex insurance coverage. Doctors’ offices, hospitals, and insurance providers can all become overwhelmed handling both patient care and back-end administrative tasks.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

Outsource Consultants

AUGUST 15, 2022

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Segments of the industry, such as marketplace enrollment and COVID testing, have also begun to rely on outsourcing even more heavily. Handling Office Overflow.

outsourcing 67

outsourcing Healthcare Contact Center Call Center 67

Fonolo

JUNE 17, 2021

Health benefits do more than just keep your employees healthy — in fact, it can improve agent productivity and retention. And while most contact centers offer health benefits and insurance to full time employees, many contact center agents won’t benefit from this as a part-time or contract employee.

Call Center 140

Call Center Morale Gamification Employee engagement 140

Fonolo

NOVEMBER 19, 2020

Earlier this year, Fonolo teamed up with the Ryan Strategic Advisory to gain insights into how the industry utilizes call-back technology. Read on to learn more! The State of the Contact Center in 2020. Call-back technology is more popular than ever.

Contact Center 162

Contact Center Abandon rate Enterprise Government 162

Global Response

JANUARY 22, 2024

Across all industries, outsourcing continues to help businesses save money, streamline processes, and gain a competitive advantage. And it’s not just large companies: In 2023, 90% of small businesses across industries planned to outsource. Language barriers have traditionally been a challenge within the outsourcing industry.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

AWS Machine Learning

OCTOBER 4, 2023

However, prior authorization can be a time-consuming and complex process that requires a lot of paperwork and communication between healthcare providers, insurance companies, and patients. The prior authorization process for electronic health record (EHRs) consists of five steps: Determine whether prior authorization is required.

Healthcare 92

Healthcare APIs Transportation Education 92

Inbenta

NOVEMBER 3, 2022

There’s no denying it: the healthcare industry is experiencing rapid changes and advancements in technology every year. The healthcare industry is no different. Healthcare chatbots can use information about the patient’s condition, allergies, and insurance information to schedule appointments faster and better.

Healthcare 96

Healthcare Chatbots Morale Transportation 96

JustCall

AUGUST 8, 2023

At the same time, the industry is anticipated to face a severe shortage of 9.9 If left untreated, the global healthcare industry will be staring down the barrels of an imminent crisis. As such, one of the leading use cases of conversational AI in healthcare revolves around information access through virtual health assistants.

Healthcare 52

Healthcare Consulting Consulting Education 52

AWS Machine Learning

NOVEMBER 3, 2022

In Part 1 of this series, we discussed intelligent document processing (IDP), and how IDP can accelerate claims processing use cases in the insurance industry. Intelligent document processing with AWS AI and Analytics services in the insurance industry. Part 1: Classification and extraction of documents. Prerequisites.

Analytics 76

Analytics APIs Healthcare Big data 76

24-7 InTouch

MARCH 22, 2023

Health leaders are realizing that providing a positive digital patient experience (PX) is essential to being successful in the healthcare industry. Health organizations can work to foster better relationships between patient and provider. Understanding what consumers value most in their digital healthcare will help boost PX.

Healthcare 52

Healthcare Education Self service Technology 52

JustCall

APRIL 2, 2021

In the healthcare industry, there is no scope for compromising patients' data. Medical practitioners, as well as healthcare industry professionals, handle sensitive patient information. Businesses and professionals in the healthcare and health insurance industry know the perils of patient data breaches.

voip 96

voip Healthcare Interactive Voice Response CRM 96

JustCall

OCTOBER 16, 2023

Pressing Communication Challenges in After-Hours Support for Healthcare Convenient care and prompt service point toward meaningful patient interactions within the healthcare industry. Plus, patients who feel disconnected from their healthcare providers may become disengaged and less motivated to manage their health proactively.

Healthcare 52

Healthcare Interactive Voice Response Wait times Abandon Call 52

Certified Languages International

OCTOBER 10, 2023

10, 2023) — Certified Languages International (CLI), a leader in the remote interpretation and language services industry, announces the rollout of MERFi , a proprietary video remote interpreting (VRI) platform, effectively migrating its existing clientele from a third-party VRI service in use since 2013. PORTLAND, Ore. And in the U.S.,

call center solutions 52

call center solutions Banking Education Call Center 52

CSM Magazine

JULY 13, 2022

Call wait times and abandoned calls are also on the increase, leading to rising levels of customer frustration, which in turn is affecting employee welfare; 66% of contact center leads reported that dealing with frustrated customers has impacted the mental health of frontline customer service employees in the last 12 months. About the Survey.

Contact Center 59

Contact Center Surveys Healthcare Abandon Call 59

Quadient

JANUARY 21, 2022

Four steps for improving insurance policyholder customer experience. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. In fact, 88% of insurance customers demand more personalization from providers despite having more digital demands. .

Customer Experience 52

Customer Experience Journey mapping Entertainment Customer centricity 52

inmoment

MAY 14, 2020

What does my health care plan cover? What happens if I lose my job and can’t pay my insurance? How do I take care of pre-existing conditions and overall health concerns? . It’s an unfortunate truth, but few health insurance companies we partner with truly understand their members’ journey.

Healthcare 52

Healthcare Chief Customer Officer Metrics Call Center 52

TechSee

JUNE 16, 2022

If you want to stay ahead of the game, follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events – their enormous impact is bound to become a catalyst for change in the space. Customer Management Practice is the analyst, advisor and industry network that helps companies turn customers into raving fans.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251