OctopusTech

NOVEMBER 15, 2020

The gaming industry has been escalating since it filed into the mainstream in the 1980s. Yet, without a smooth user experience, the game’s popularity can suffer a setback. So, with a growing demand for e-games, it is becoming important to get help via Customer Support Services on time. Thus fixing their own issues.

Customer Support 62

Customer Support outsourcing Multi-channel support Multichannel 62

Working Solutions

APRIL 27, 2023

Once in a while, we come across someone whose passion and innovation knows no bounds. Tamara Schroer is one of those people. Tamara’s journey from working with at-risk youth at Boys Town outside of Omaha, Nebraska, to becoming the Vice President of Education and Development at Working Solutions is a testament to the power of […]

industry standards 52

industry standards Education 52

Working Solutions

APRIL 27, 2023

Once in a while, we come across someone whose passion and innovation knows no bounds. Tamara Schroer is one of those people. Tamara’s journey from working with at-risk youth at Boys Town outside of Omaha, Nebraska, to becoming the Vice President of Education and Development at Working Solutions is a testament to the power of […]

industry standards 52

industry standards Education 52

Working Solutions

APRIL 27, 2023

Once in a while, we come across someone whose passion and innovation knows no bounds. Tamara Schroer is one of those people. Tamara’s journey from working with at-risk youth at Boys Town outside of Omaha, Nebraska, to becoming the Vice President of Education and Development at Working Solutions is a testament to the power of […]

industry standards 52

industry standards Education 52

ForeSee

SEPTEMBER 5, 2017

I’m a huge fan of games, especially the ones that include a big payout upon winning! The post Why the gaming industry should place its bets on customer experience appeared first on ForeSee. Creating a business from this seems like a great way to monetise our inner desires for competition.

Customer Experience 45

Customer Experience 45

ShepHyken

MAY 15, 2023

Top Takeaways: The Savannah Bananas sells out every game, with a waitlist of 550,000 for tickets. The Savannah Bananas took the biggest friction points in a baseball game and changed the rules. For example, a typical baseball game can run for over 3 hours. In Banana Ball , each game lasts no more than 2 hours.

Entertainment 156

Entertainment Customer Experience Customer Service 156

CSM Magazine

APRIL 24, 2024

AI-empowered chatbots as seen on gaming platforms It is not a secret that the gaming industry is growing significantly, and have you ever asked the question “Why”? The empowered chatbots brought valuable input, making the gaming platforms open to help their users all day long. What about the individualistic approach?

Customer Service 52

Customer Service Chatbots CRM Customer Support 52

Beyond Philosophy

FEBRUARY 6, 2020

Economists examine how presentation affects behavior by running experiments that are essentially games. The researchers explain the game rules to the participants, which usually involve a choice. Moreover, these games are usually fun, so much so that sometimes the entertainment industry makes them into a game show.

Marketing 405

Marketing Entertainment Consulting Consulting 405

CSM Magazine

APRIL 22, 2024

The Future of Customer Service in Online Gambling: Trends to Watch The online gambling industry has experienced exponential growth over the last decade, driven by technological advancements and an increasing number of digital users. By analyzing this data, operators can customize their interactions with customers.

Customer Service 52

Customer Service Entertainment Chatbots Analytics 52

Comm100

OCTOBER 24, 2023

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. As player preferences evolve and competition intensifies, gaming companies must leverage every technological advantage at their disposal. Enter omnichannel communication.

Chatbots 92

Chatbots APIs Personalization Technology 92

ShepHyken

SEPTEMBER 10, 2023

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. The aviation industry has always been a front-runner but brands in other industries are also catching up. Here’s how. must practice.

Customer Service 196

Customer Service B2C Customer retention B2B 196

ShepHyken

SEPTEMBER 1, 2021

They are forcing everyone in business to up their game, and that’s great for us as customers. . Amazon revolutionized the book industry and eventually the entire retail industry. . One company that has been continually setting new standards and forcing all companies to step up is Amazon. That’s nothing new.

B2B 352

B2B Healthcare Customer Experience Customer Support 352

CSM Magazine

APRIL 16, 2024

Many industries are built on their reliance to provide the best customer service possible, with retailers and people-facing businesses often placing a huge emphasis on it. If things are sorted effectively and efficiently, that can be enough to win the game and keep customers loyal.

Customer Care 52

Customer Care Customer Support Customer Service Personalization 52

CSM Magazine

APRIL 16, 2024

It’s undeniable that artificial intelligence (AI) has swiftly risen to become a powerful force in numerous industries and the world of online casinos isn’t left behind. Consequently, they can develop tailor-made game suggestions and personalized promotional offers that genuinely appeal to each player.

Customer Experience 52

Customer Experience Wait times Chatbots Customer Support 52

ShepHyken

AUGUST 21, 2023

Top Takeaways: • Customer obsession is a crucial aspect of every business, regardless of its size or industry. Being proactive and using data to anticipate customer needs is a game-changer. It should be embraced by everyone in the organization, from senior leaders to frontline employees. •

Customer Experience 156

Customer Experience Marketing Customer centricity Chatbots 156

CSM Magazine

MARCH 28, 2024

Crypto casinos have become a distinct category in the gaming industry, standing out for their use of cryptocurrencies like Bitcoin, Ethereum, and Litecoin. These advancements reflect the industry’s commitment to maintaining user privacy and security while providing efficient and accessible support.

Customer Support 52

Customer Support Education Chatbots Accountability 52

CSM Magazine

MARCH 1, 2024

This exciting crossover has introduced sports fans to the electrifying world of casino games, while traditional casino players are finding the strategic aspect of sports betting an equally captivating pastime. The allure of casino gaming The appeal of casino gaming lies in its blend of chance, strategy, and the potential for rewards.

Entertainment 52

Entertainment Technology Customer Support Personalization 52

CSM Magazine

APRIL 16, 2024

When done right, effective support can lead to elevated trust levels, translating into long-term loyalty as players return for more than just the games—they come back for the positive experience and the assurance that help is just a click away, should they need it.

Customer Support 52

Customer Support Entertainment Chatbots Self service 52

TELUS International

JUNE 29, 2020

Games fraud is on the rise as the gaming industry continues to experience significant growth. Discover best practices for combatting games fraud while improving the player experience.

Best practices 152

Best practices 152

Helpware

DECEMBER 1, 2023

We are witnessing the paradigm shift towards more flexible, more adaptable practices and I’d like to consider two management practices — Agile and Lean and explore how their adoption could be a game-changer for the BPO industry.

Marketing 93

Marketing Management 93

24-7 InTouch

JANUARY 31, 2024

With the increasing demand for interactive entertainment, gaming brands are increasingly elevating online gaming as a powerful avenue to engage with their audience. In order for online gaming brands to grow, maintaining a secure and compliant environment for both gamers and gaming brands should be top of mind.

Entertainment 52

Entertainment Government 52

CSM Magazine

JANUARY 24, 2024

This is particularly true when we think about the iGaming industry. We’ll be taking a look at why customer service is necessary and what kinds of customer service can be offered for the iGaming industry. There needs to be somewhere for the good and the bad to be logged so gaming providers also know where they’re going right.

Customer Service 59

Customer Service Accountability Feedback Customer Support 59

VirtualPBX

NOVEMBER 8, 2023

Industry: Manufacturing Segment: Small Great Wall & Floors Inc , a renowned flooring manufacturer and distributor, recognized the need to upgrade their communication infrastructure. In the healthcare industry, reliability and connectivity are paramount. We liked the personalized training that came with it.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

Helpware

MARCH 14, 2024

Is business-oriented AI truly a game-changer for Small and Medium-sized Enterprises (SMEs)? As these questions circle the minds of decision-makers in every industry, the purpose of AI maturity models is to provide clear answers to such queries. How big is its impact today? How relevant will it be in 5-10 years?

Enterprise 65

Enterprise 65

Fonolo

NOVEMBER 23, 2021

Contact Center Trends: Industry Predictions for 2022. That explains the 600% increase in call volume across various industries’ call centers. That’s a big hit to an industry that already experiences a 30-45% agent attrition rate outside of COVID! Education + Engagement = Call Center Training games!

Call Center 148

Call Center Abandon rate Gamification Education 148

Concentrix

APRIL 9, 2024

Explore the critical role of community moderation in the gaming industry, including strategies for enhancing player engagement.

Management 48

Management 48

CSM Magazine

APRIL 4, 2024

Having exceptional customer service becomes essential for casinos in the highly lucrative gaming sector. Customer Service’s Function in Online Casinos Several casinos advocate for the same players’ attention in the gaming industry. For online casinos to be successful, providing excellent customer service is a must.

Personalization 40

Personalization Brand ambassadors Entertainment Customer Service 40

BlueOcean

DECEMBER 15, 2022

We were lucky to sit down with Tony Won, a leading specialist in player support and our very first guest in the gaming industry. Tony has built up quite the gaming résumé over the years, working with industry giants like Riot Games and Epic Games—he even worked on the smash hit cross-platform game Fortnite!

Consulting 62

Consulting Consulting Customer Support Customer Experience 62

AWS Machine Learning

JUNE 22, 2023

is the leading cross-platform global game company that provides gambling products and services. Utilizing data streamed through LnW Connect, L&W aims to create better gaming experience for their end-users as well as bring more value to their casino customers. Headquartered in Las Vegas, Light & Wonder, Inc.

Automotive 83

Automotive Engineering Metrics Finance 83

Helpware

APRIL 11, 2023

The gaming market has exploded over the past decade. According to Statista , The worldwide gaming industry is projected to reach a value of $268.8 This exponential growth is celebrated by gaming companies, but remember: every user is a potential threat to reputation if things go wrong.

Marketing 73

Marketing 73

CSM Magazine

FEBRUARY 13, 2024

Whether you’re at home or on the go, Mostbet’s mobile app ensures that the thrill of the game is just a tap away, making it a go-to choice for bettors seeking convenience, variety, and real-time action. Security and Fair Play In the realm of online betting and gaming, the importance of security and fair play cannot be overstated.

Marketing 52

Marketing Banking Accountability Technology 52

Steve DiGioia

SEPTEMBER 24, 2020

We must never be too busy to deal with a customer, too tired to patiently address their concerns, or so pompous that we try to dazzle a customer with the latest industry jargon or specifications just to show how brilliant we are while thinking it will lead to increased sales.

Customer Service 310

Customer Service Banking Sales Personalization 310

CSM Magazine

OCTOBER 5, 2023

In recent years, the online casino industry has seen remarkable advancements. While the excitement of gaming and the potential for winning remain key attractions, one notable development has been in the realm of graphics and animation. Game designe­rs now had the ability to craft visually stunning and realistic environme­nts.

Transportation 59

Transportation Technology 59

LiveVox

NOVEMBER 21, 2023

In the realm of contact centers, Artificial Intelligence (AI) is reshaping the game with its intelligent prowess. AI’s transformative capabilities are changing the contact center industry quickly, enabling businesses to elevate customer experiences to new and exciting heights.

Contact Center 81

Contact Center Customer Experience 81

CSM Magazine

JANUARY 2, 2024

Data points to consider include gambling preferences, spending patterns, frequency of visits, preferred games, and feedback. By consolidating data into comprehensive profiles, casinos can gain a holistic view of each high roller’s gaming history, preferences, and overall engagement.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52