CCNG

SEPTEMBER 14, 2022

As an avid reader, listener and consumer of contact center and CX industry news and insights, I have been actively trying to figure out how to provide value to the industry through multiple mediums. I have spoken at trade shows and events, done videos, written articles and been on countless webinars. Again, Until recently.

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Joe Rawlinson

OCTOBER 20, 2022

Conferences are essential to career development and business networking for all industries. Bringing together people from all over the world in the same industry to learn and share is crucial to innovation. Conference ticketing should be at the forefront of all event planning efforts: Design your perfect event ticket.

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Education Sales Advertising Marketing 78

Working Solutions

FEBRUARY 2, 2024

Customer experience (CX) events are excellent opportunities to learn about the latest industry trends, network, and share insights with innovative individuals. In 2023, we attended a total of 26 CX events, and are excited to share our top picks with you!

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Concentrix

MARCH 4, 2024

JOIN US FOR A TOP GOLF EXCLUSIVE NETWORKING EVENT TO ELEVATE YOUR SALES STRATEGY! Get your invite for expert discussions about sales processes, networking with industry peers and fun Top Golf challenges. Reserve Your Spot Wednesday April 2nd 7 – 10 PM CST 2050 Progress Pkwy, Schaumburg, IL 60173 Transportation provided.

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Nexmo

NOVEMBER 10, 2020

Events are everywhere! The software development world has realized the benefits of modeling our business processes and application logic as a log of events. When we speak to subject matter experts, we naturally use events to describe business scenarios. Event Sourcing Basics. Developer: “Ok. A local Postgres.

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APIs Accountability 139

TCN

JULY 25, 2023

The post TCN hosts its first UK lunch and learn event attended by key representatives in the credit and collections industry. UK, London/Midlands – July 25, 2023. hosts its first UK networking and education. appeared first on TCN.

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Education 52

Outsource Consultants

JULY 25, 2023

As artificial intelligence has become a driving force for change in various industries, the call center industry is no exception. A variety of AI technologies are being integrated into the call center industry, from Interactive Voice Response systems to chatbots and AI-assisted agents.

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CCNG

JULY 12, 2020

This event was driven by members and lead by their questions and insights. No matter the industry and state of business, this is an unprecedented and a necessary time for strong leadership. The recording will be available shortly and we'll update this post with the link.

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Contact Center CCNG Best practices Government 221

Jon Arnold

APRIL 15, 2021

We may not be travelling these days, but there are plenty of virtual events, along with news of note in the collaboration space. That’s the focus of our latest podcast at BCStrategies , so it makes for a good roundup of current events.

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ProProfs Blog

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

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Surveys SaaS Feedback Advertising 125

Jon Arnold

JANUARY 6, 2022

This will be my first industry event for 2022, and not surprisingly, it will be virtual. UK-based UC Today has ramped up their virtual events business, with this being the first of several in their 2022 lineup. I’ll update this post once the event schedule firms up.

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Cisco - Contact Center

FEBRUARY 20, 2023

And while the event is over, the momentum continues to build. Conversations in Amsterdam affirmed that industrial organizations have set their sights on… Read more on Cisco Blogs Cisco Live EMEA wrapped up last week.

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Wireless 98

CSM Magazine

DECEMBER 7, 2023

It is an event, a fashion runway, a business gathering, a cocktail party, an adrenaline rush, and a betting extravaganza. Especially when we talk about high-class events like the Kentucky Derby where attendants expect 5-star service. Food A horse racing event wouldn’t be the same without food. Of course not.

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Customer Service Customer Care Personalization Sales 52

TeleDirect

JULY 25, 2022

Corporate and industry events are some of the best marketing tools out there. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. Get People Excited.

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Scripts Contact Center Call Center Advertising 62

TeleDirect

JULY 25, 2022

Corporate and industry events are some of the best marketing tools out there. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. If you’re wondering how to get people to RSVP for an event—and actually turn up—you’ve come to the right place. Get People Excited.

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Scripts Contact Center Call Center Advertising 62

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. On April 24th & 25th 2024 the event will be taking place at the Las Vegas Convention Center between 10 am and 4 pm each day.

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Contact Center Big data Call Center Technology 52

Contact Center Pipeline

MAY 7, 2020

They are also sought-after speakers at industry events, such as the annual GTACC (Greater Toronto Area Contact Center As­­so­­ciation) […]. In honor of women who inspire, influence and serve as role models, I’ve compiled leadership advice from five of the finest contact center leaders I know.

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Contact Center Enterprise Call Center 162

CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. It is advisable to follow industry events to understand the altered and advanced customer expectations. Some of the most significant CS events have been held in the year 2022 so far. Did you miss them?

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SaaS Education Metrics Marketing 52

CSM Magazine

JANUARY 18, 2024

“We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. We couldn’t have asked for a better keynote to round off what is set to be another thought-provoking event.”

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Education CRM Technology Analytics 52

Callminer

OCTOBER 30, 2019

Speech analytics is a complex industry, but our women employees make it look easy. Don’t miss the opportunity to meet and network at LISTEN 2019.

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Analytics 182

Cyara

JULY 28, 2020

Registration is open for Xchange 2020 Virtual Summit – our two-day, interactive event packed with experts who will be sharing relevant, real, and valuable insight on CX best practices, use cases, industry knowledge, challenges, and success stories. We could not be more excited to host you and other customer experience enthusiasts.

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Best practices Customer Experience Contact Center Call Center 84

CSM Magazine

SEPTEMBER 11, 2023

So, if you’re a planning, insight, or transformation specialist, then Sabio’s WFM Community Day, held at our London HQ, was a must-attend event. “It’s not just about doing things right; it’s about doing the right things. And at our WFM Community Day we talked about both,” Paul McCluskey concluded.

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Management Entertainment Consulting Consulting 52

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Like many industries, contact centers have seen the pace of change accelerate during the COVID pandemic. Since you’re here, you can enjoy an appetizer before the main event.

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Contact Center Interactive Voice Response Self service Call Center 87

Steve DiGioia

SEPTEMBER 16, 2016

As an industry, real estate, and property management in particular, is often viewed by consumers as being very “old school” and “behind the times”. BF : Property Management is renowned as a transient, high turnover industry with burnout a common problem. And that’s before we even start talking about the parties and social events….

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Real estate Customer Experience Journey mapping Employee engagement 257

CustomerSuccessBox

JUNE 8, 2022

This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events. At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss!

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SaaS Best practices Personalization Customer Experience 52

Outsource Consultants

AUGUST 15, 2022

As the medical industry experiences higher demand for service and a staffing shortage, outsourcing options have become more pivotal to keeping things running than ever before. Segments of the industry, such as marketplace enrollment and COVID testing, have also begun to rely on outsourcing even more heavily. Handling Office Overflow.

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outsourcing Healthcare Contact Center Call Center 67

CustomerSuccessBox

DECEMBER 6, 2021

With the rising prominence of Customer Success, you need to be in power with the industry. Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. The post Top Customer Success Events in 2022 appeared first on. Date- October 17th–19th, 2022.

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SaaS contact center solutions B2B Contact Center 52

AWS Machine Learning

SEPTEMBER 21, 2022

Scaling ML effectively for the long term requires the professionalization of the industry and the democratization of ML literacy across the enterprise. This post shows how companies can introduce hundreds of employees to ML concepts by easily running AWS DeepRacer events at scale. Run AWS DeepRacer events at scale. “We

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Accountability APIs Enterprise Big data 62

Talkdesk

APRIL 2, 2020

We recognize it is now more important than ever to connect with your peers, innovators and industry experts. That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. The event will include breakouts on how to keep business moving forward even in times of uncertainty. Register now!

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Best practices contact center solutions Cloud contact Contact Center 75

Jon Arnold

NOVEMBER 21, 2022

Instead, the use cases were framed around Industry 4.0 Event was held at the HALL Arts Hotel, in the center of Dallas’s arts district - my kinda place - high end for sure, but very artsy vibe, and after the sessions - when in Texas, you gotta look the part (hat tip, Carlos Aragon, no pun intended!) and Enterprise 2.0.

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Wireless voip Finance Enterprise 59

CSM Magazine

DECEMBER 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, has unveiled the keynote speakers for its flagship European technology event. “To attract both to speak at our flagship event is testament to the reputation of Disrupt in the digital transformation space.

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Entertainment Consulting Consulting Technology 52

CSM Magazine

MAY 31, 2022

The events industry was one of the most affected business segments during the last two years. However, as the restrictions went away and people could finally reunite, life became busier for the event planners who managed to stay active. What type of events do you usually plan? Increase Your Potential. Offer Variety.

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Personalization Management Customer Service Customer Experience 52

CX Global Media

JUNE 26, 2018

I met with Justin Robbins at the Contact Center Expo and we shared some observations with each other on what is going on in the industry. Of course, we were unable to avoid discussing what’s going on with Artificial Intelligence in Contact Centers and what affect it is having – and may have on our industry. What do you think?

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Cisco - Contact Center

JUNE 22, 2023

The excitement and energy at the event were contagious. We enjoyed many discussions with customers and partners about the industrial … Read more on Cisco Blogs It’s just two weeks since Cisco Live 2023 in Las Vegas wrapped up.

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Playvox

JUNE 24, 2020

COVID-19 has presented many challenges for the customer service and customer experience industries. But does this mean the end of all CS and CX events? Not exactly.

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