Spearline

MARCH 2, 2022

We are excited to let you know that Spearline will be exhibiting at this year’s Enterprise Connect event in Orlando, Florida, from March 21st to 24th 2022, and we can’t wait to talk to as many of you as possible at booth #1205. Our team would love to catch up with you if you’re going to be at Enterprise Connect!

Enterprise 98

Enterprise Telecommunications Consulting Consulting 98

DMG Consulting

MARCH 27, 2024

The Workforce Management for the Enterprise in the Digital Era report provides an in-depth analysis of the contact center WFM market, the competitive landscape, vendors, product suites, technology, and innovation. The Report analyzes WFM market activity and provides 5-year projections. To order your copy of the Report, visit dmgconsult.com.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

kommunicate

DECEMBER 21, 2022

Last Updated on December 21, 2022 Enterprises. The giants in the industry. While there is no cut-and-dry explanation as to what exactly an enterprise is, one can safely assume that enterprise businesses are those whose revenues range from $1 million to a few billion dollars. defines enterprise businesses [.].

Enterprise 97

Enterprise Chatbots Customer Support 97

ConvergeOne

DECEMBER 12, 2023

Whenever we talk to insurers, whether boardroom CEOs or small-time independent brokers, the buzz is all about major disruptions hitting the industry. We believe that enterprise API integrations made available for insurers by insurance startups are disrupting how insurers execute their digital transformations.

APIs 87

APIs Enterprise Surveys Technology 87

VirtualPBX

SEPTEMBER 19, 2023

That’s where VirtualPBX steps in, offering a range of business phone plans that have been making waves for their industry innovation. The Power of VirtualPBX VirtualPBX is a leading provider of business phone systems, offering a suite of services that cater to the diverse needs of companies, from startups to established enterprises.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

Zappix

APRIL 17, 2024

BURLINGTON, MASSACHUSETTS, UNITED STATES, April 17, 2024 / EINPresswire.com / — Zappix and GTS have launched their advanced Customer Engagement Solutions and Call Center Operational Enhancements for North American enterprises and government clients, marking a significant step forward in customer service and operational efficiency.

Government 52

Government Enterprise Call Center Interactive Voice Response 52

TechSee

JUNE 23, 2021

EVE Cortex teaches itself to recognize thousands of products, models, parts, and components by utilizing patented AI neural networks and synthetic data to learn in hours — rather than months — making it the first truly scalable, interactive AR self-service platform for widespread use across dozens of consumer and enterprise applications.

Self service 168

Self service Enterprise Upselling Technology 168

DMG Consulting

JANUARY 1, 2024

The need for WEM applications and tools that elevate the CX, engage and empower employees, deliver actionable insights to enterprise managers, and improve contact center quality and productivity has never been greater. WEM is evolving to meet the dynamic needs of artificial intelligence (AI)-enabled enterprises and service functions.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Edify

OCTOBER 4, 2021

Google has just announced that Edify is a Chrome Enterprise Recommended partner, earning a spot in their list of preferred cloud contact center solutions. What does this mean?

Enterprise 73

Enterprise contact center solutions Cloud contact Contact Center 73

CSM Magazine

OCTOBER 18, 2023

In the realm of project management, distinguishing between an Enterprise Project Management System and other types of businesses is essential for making informed decisions. Enterprise management systems are designed to handle multifaceted projects that span various departments, locations, and even international boundaries.

Enterprise 52

Enterprise Management Analytics CRM 52

Contact Center Pipeline

MAY 7, 2020

All have held senior leadership positions at enterprise-level contact centers. They are also sought-after speakers at industry events, such as the annual GTACC (Greater Toronto Area Contact Center As­­so­­ciation) […].

Contact Center 162

Contact Center Enterprise Call Center 162

Mindtouch

DECEMBER 14, 2016

In less than three minutes learn what these four industry leading companies have done to solve this conundrum. The reason we say, ‘shorten your enterprise sales cycle today,’ is because this is all done with the documentation you already own. Customers are engaged in Optimizely before they even become customers.

Enterprise 83

Enterprise Sales Self service Education 83

TechSee

NOVEMBER 5, 2019

Meanwhile, Gartner estimates that by 2020, AR applications on mobile devices will be adopted by 30% of large enterprises as part of their digital transformation strategies. New Augmented Reality enterprise use cases are constantly being discovered. The benefits of data analytics for enterprise decision-making are well known.

Enterprise 95

Enterprise Engineering Analytics Airlines 95

AWS Machine Learning

NOVEMBER 7, 2023

Furthermore, the cost to train new LLMs can prove prohibitive for many enterprise settings. Foundation Models Pharma Ad Generator – A specialized application tailored for the pharmaceutical industry. Without continued learning, these models remain oblivious to new data and trends that emerge after their initial training.

Enterprise 94

Enterprise APIs Engineering Accountability 94

DMG Consulting

AUGUST 10, 2023

This edition of the Report focuses on contact center and service-related uses of interaction analytics (IA) and a growing number of enterprise-wide use cases, as these solutions become more effective at capturing, identifying, and delivering actionable insights into the customer and employee experience.

Consulting 48

Consulting Consulting Enterprise Analytics 48

Nuance

APRIL 5, 2022

Enterprises face several large, global business challenges that are making it difficult to meet revenue goals and build competitive advantage. Enterprises face several large, global business challenges that are making it difficult to meet revenue goals and build competitive advantage. This is a summary.

Enterprise 73

Enterprise Customer Experience Contact Center 73

AWS Machine Learning

SEPTEMBER 6, 2023

In this post, we build a secure enterprise application using AWS Amplify that invokes an Amazon SageMaker JumpStart foundation model, Amazon SageMaker endpoints, and Amazon OpenSearch Service to explain how to create text-to-text or text-to-image and Retrieval Augmented Generation (RAG).

Enterprise 95

Enterprise APIs Real estate Construction 95

Spearline

SEPTEMBER 16, 2021

We are excited to let you know that Spearline is a virtual exhibitor at this year’s Enterprise Connect event. Enterprise Connect offers multiple venues for enterprise decision-makers to come together with their peers and with technology providers. The post Join Spearline at Enterprise Connect 2021!

Enterprise 52

Enterprise Telecommunications Consulting Consulting 52

Aspect

APRIL 5, 2021

Leaders that can weather a storm and maintain direction, vision, and mission in times of instability earn the respect of the industry and of their organization. . An exercise we found extremely valuable when evaluating workforce management solutions was our Enterprise Workforce Management B enefits C alculator.

Enterprise 62

Enterprise Schedule adherence Contact Center Consulting 62

Interactions

AUGUST 29, 2022

Secondly, we can expect the future of enterprise virtual assistants to expand capabilities for greater benefits to the business and the customer (and the agents). As the industry matures, brands must recognize the value of offering use cases that go beyond answering surface-level questions. Use cases will become more sophisticated.

Virtual Agent 62

Virtual Agent Enterprise Self service Customer Care 62

DMG Consulting

APRIL 19, 2023

The Report examines the business, market, and technology trends and challenges confronting enterprise leaders in light of increasingly complex operating environments, rising customer and workforce expectations, and a turbulent economy. Both groups aim to deliver a new and more effective generation of WFM solutions.

Consulting 48

Consulting Consulting Enterprise Marketing 48

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Enterprise 64

Enterprise Construction Finance Benchmark 64

Sampson Lee

JULY 27, 2021

Unless the tech giants have paid their due taxes, it is not right for the CX industry to advocate effortless experience (except for companies whose brand promises are “fast and easy”).

Enterprise 111

Enterprise Customer Experience 111

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. Top AI Trends in the Telecom Industry. The post 2021: Emerging AI trends in the telecom industry appeared first on TechSee.

Telecommunications 107

Telecommunications Chatbots Big data Average Handle Time 107

Netomi

APRIL 5, 2023

Generative AI and the hype of ChatGPT changed the tech industry overnight raising concerns over the role of social responsibility in AI. We need to welcome AI into the workforce in a brand-safe way where enterprises, employees, and consumers feel safe using it. The impact is going to have on education, on health care.

Finance 52

Finance Enterprise Education Customer Experience 52

DMG Consulting

SEPTEMBER 29, 2022

DMG Consulting Releases 2022 – 2023 Interaction Analytics for the Enterprise Report. Expanded utilization in enterprise-wide activities, applications and AI initiatives. What: Releases 2022 – 2023 Interaction Analytics for the Enterprise report . When: Today, 21 September 2022. About DMG Consulting LLC.

Consulting 48

Consulting Consulting Enterprise Analytics 48

AWS Machine Learning

AUGUST 2, 2023

This solution can also be customized and scaled to meet the needs of different applications and industries. Use cases GenAI image captioning is useful in the following use cases: Ecommerce – A common industry use case where images and text occur together is retail.

Enterprise 72

Enterprise Healthcare APIs Big data 72

CustomerSuccessBox

APRIL 19, 2022

One of the key drivers for growth in the B2B SaaS industry is the customer success based business models. So, as an enterprise, you’d require an ‘ Enterprise Customer Success Management ‘ system in place! Why is CSM necessary for an established Enterprise? Enterprise-Customer Association.

Enterprise 52

Enterprise Management B2B SaaS 52

ChurnZero

JANUARY 4, 2024

New technologies, best practices, and strategies, combined with an industry-wide drive for sustainable, profitable growth, have made CS teams the revenue-building stars of every SaaS organization. We asked ChurnZero’s industry network of CS experts to weigh in. ” How do other industry experts see customer success goals evolving?

Chief Customer Officer 52

Chief Customer Officer SaaS Best practices Journey mapping 52

Noble Systems

JUNE 10, 2019

Enterprise Feedback/Voice of the Customer (VOC): the measurement and reporting of customer reactions to their experiences and expectations with a company and its products/services. We have recently partnered with CustomerCount to integrate our industry-leading gamification platform with their first-class enterprise feedback management system.

Gamification 75

Gamification Enterprise Feedback Employee engagement 75

CSM Magazine

DECEMBER 17, 2021

Enterprise search provides the solution to this, rendering business data as easily accessible and searchable as a web search. Many enterprise search solutions therefore make this task simple, by coming with pre-built connectors for hundreds of different data sources and formats. Unify your data sources.

Enterprise 52

Enterprise Finance SaaS Engineering 52

Aspect

JANUARY 14, 2021

2020 was a difficult year for enterprise organizations across the globe, one that also forced digital transformation at an unprecedented rate – the contact center industry was not spared this shift. Our industry has never experienced a global pandemic and subsequent multi-market meltdown as a plausible scenario.

Contact Center 116

Contact Center Government Self service CRM 116

TeleDirect

JUNE 11, 2020

From insurance to manufacturing and a host of other industries , TeleDirect provides practical, customized contact center solutions, all with the convenience and flexibility to implement customer-friendly platforms. That way, your enterprise can focus on what you do best – care for your patients! Contact us today!

Contact Center 71

Contact Center Enterprise Healthcare Call Center 71

Creative Virtual

JULY 1, 2021

Enterprise software pricing is often shrouded in mystery and the subject of intense negotiations between the supplier and customer. Whilst chatbots and virtual agents have been around for a long time, it’s relatively recently that they’ve become ubiquitous within the enterprise. By Chris Ezekiel, Founder & CEO.

Enterprise 52

Enterprise Virtual Agent Chatbots Consulting 52

Jon Arnold

JUNE 26, 2020

It’s time to start talking up the virtual edition of Enterprise Connect 2020. Lately, most of the virtual versions of events I’ve attended have been pretty small-scale, and this will be the first major industry event I’ll be attending in this format. That’s my pitch, and it’s up to you to join my session and find out for yourself.

Enterprise 64

Enterprise Personalization Technology 64