24-7 InTouch

APRIL 17, 2024

For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us, visit intouchcx.com.

Contact Center 105

Contact Center Technology Sales Management 105

CSM Magazine

APRIL 25, 2024

With the advent of digital technology and social media, customer expectations are higher than ever. Utilise surveys, focus groups, and social media analytics to gather insights into customer preferences and behaviours. Businesses must navigate these waters carefully to build a loyal customer base.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

ShepHyken

JUNE 18, 2021

Customer service is an industry meant for people with high emotional intelligence, excellent listening skills, and patience. Have a Direct Line to Your Customers ViaSocial Media. Without a social media presence, your customers may feel like they can’t interact with you directly. Hire and Train Experienced Customer Service Staff.

Scripts 362

Scripts Customer Service Personalization 362

ShepHyken

AUGUST 16, 2021

is a multi-billion dollar industry, one that’s growing all the time. Built In Austin) Companies that scale too quickly are prone to losing one-to-one customer communication. 4 Ways to Build a Stronger Brand-Consumer Relationship Using Social Media by Jonathan Riff. 16 Great Customer Service Tips and Examples by Tom Coombe.

Customer Service 222

Customer Service Technology Marketing Contact Center 222

IdeasUnlimited

FEBRUARY 14, 2024

From the rise of e-commerce to the influence of social media, the digital realm has transformed how businesses connect with their audience. Moreover, digital marketing fosters a two-way communication channel, establishing a more personalized and meaningful connection between brands and their customers.

Marketing 98

Marketing Engineering industry standards Advertising 98

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. For companies operating in the manufacturing industry, communication across time zones is imperative.

Customer Support 52

Customer Support Technology Analytics Feedback 52

Hodusoft

APRIL 1, 2024

It offers a versatile suite of features that empower businesses to resolve client issues efficiently while automating interactions across various communication channels. Whether it’s voice or video calls, emails, SMS, chats, or engagement on social media platforms, HoduCC provides a seamless experience for both agents and customers.

call center software 52

call center software Contact center software Customer centricity Call Center 52

Bill Quiseng

FEBRUARY 21, 2024

This course is a prerequisite for business professionals in the B2C or hospitality industry. It’s an elective for the B2B or the online/digital industry. Your customers will return repeatedly, spend more money, and rave about you to others on social media. Welcome to CX 102 or Advanced CX. Consistency builds trust.

B2C 88

B2C B2B Customer Experience Customer Service 88

Fonolo

DECEMBER 16, 2021

If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . If social media part is not part of your contact center’s customer service vision , you’re missing out on valuable business opportunities, like: . promoting sales; . promoting sales; .

Customer Service 146

Customer Service Contact Center Abandon rate Call Center 146

24-7 InTouch

NOVEMBER 2, 2023

Over the last 23 years, I have been fortunate to lead IntouchCX as we’ve pushed the boundaries through meaningful engagement and industry-leading innovations,” said Fettes.

Real estate 111

Real estate Finance Contact Center Technology 111

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. They will provide live demos and information on HoduSoft’s advanced communication solutions.

Contact center software 52

Contact center software Contact Center CRM Analytics 52

IdeasUnlimited

MARCH 6, 2024

This approach ensures seamless customer experiences, irrespective of the medium—be it voice calls, emails, or social media interactions. The company invests in training its representatives to be adept at using the latest technologies, ensuring efficient and effective communication with customers.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Hodusoft

NOVEMBER 29, 2023

About NXTGEN BPO CONFEX & AWARDS The NXTGEN BPO CONFEX & AWARDS is a well-known platform that brings together industry leaders and professionals to share their insights on the latest trends and technologies in the Business Process Outsourcing ( BPO ) and contact center industry.

contact center solutions 52

contact center solutions Contact center software Business Process Outsourcing Contact Center 52

AWS Machine Learning

MARCH 25, 2024

Examples of such information are personally identifiable information (PII), personal health information (PHI), and payment card industry (PCI) data. Protecting data in transit Data encryption is used to make sure that data communication between your application and Amazon Transcribe remains confidential.

Best practices 82

Best practices APIs Transportation Personalization 82

Comm100

OCTOBER 31, 2023

We’ve delved deep into the industry’s dynamics to provide four strategies that not only captivate players, but ensure they’re engaged, satisfied, and returning for more. Omnichannel communication for seamless experiences Players don’t just stick to one mode of communication. Omnichannel communication.

Chatbots 62

Chatbots Personalization 62

CSM Magazine

FEBRUARY 1, 2024

It may include everything from answering phones at a hotel to providing social media support for a large corporation. As you tailor your CV to meet the needs of the customer service job you want, you should focus not only on the support skills you have to offer, but how they directly relate to the industry you want to work in.

Customer retention 52

Customer retention Education Self service Customer Service 52

Outsource Consultants

AUGUST 14, 2018

In order to foster engagement, companies need to build relationships with their customers through social media strategies and by putting out content on the internet that can actually be helpful and useful for their audience. 4 Social Media Services Contact Centers Provide Businesses. However, not all companies do social media well.

Contact Center 156

Contact Center outsourcing Call Center Analytics 156

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Chief Customer Officer 207

Chief Customer Officer Contact Center Telecommunications Finance 207

CSM Magazine

MAY 5, 2023

In today’s professional landscape, strong writing skills are highly valued and essential in almost every industry. Therefore, aspiring writers must pursue a degree in writing to take their skills to the next level, gain industry-specific knowledge, and build their careers. These are critical skills in today’s job market.

Advertising 52

Advertising Entertainment Education Marketing 52

Win the Customer

SEPTEMBER 5, 2023

In today’s digital age, social media has become an integral part of our lives. Whether it’s sharing updates with friends and family, staying informed about current events, or discovering new trends, social media platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed the way we communicate.

Customer Service 59

Customer Service Entertainment Feedback Customer centricity 59

Fonolo

SEPTEMBER 19, 2018

A Tweet has become so much a part of communication in certain cultures and how they interact with the world that it is not just a noun: It’s a very powerful verb. That being said: Social media platforms aren’t solely used for public brand-shaming.

Airlines 237

Airlines Chatbots Education Contact Center 237

The Northridge Group

APRIL 22, 2024

In our 3-part series: People, Process, & Technology — and the Intersection of AI, we have asked industry leaders in technology, people and process management to explain what AI is, what it isn’t, and how it can be a benefit (and a curse) in each area. But how will AI tools effect that? Reply better! Improve CSAT! Keep costs down!”

Technology 76

Technology Coaching outsourcing Customer centricity 76

NobelBiz

MARCH 12, 2024

Channels include traditional ones (phone, email) and newer ones (live chat, SMS, social media). Key Components of Unified CXM Unified CXM comprises several essential components: Holistic Customer View : Integrates data from marketing campaigns, sales, customer service interactions, social media, CRM systems, and feedback tools.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

NobelBiz

OCTOBER 31, 2023

The same study reveals that over 50% of customers post negative comments about companies on social media, and 53% of customers post positive comments about companies on social media. Nobelbiz and Data-Driven Decision Making Nobelbiz offers solutions that are tailor-made for the call center industry. Don’t miss it!

Customer Support 105

Customer Support Contact center software Call Center Analytics 105

Outsource Consultants

OCTOBER 11, 2021

Whether they initiate their communication through an email option in their account dashboard or by emailing you directly, it’s critical to align the incoming message with the user’s existing information. Social Media Support. There are few (if any) channels that influence customer satisfaction more than social media.

Customer Support 117

Customer Support outsourcing Customer advocacy Contact Center 117

Quadient

MAY 23, 2022

The time required to complete the wrap-up process varies greatly by industry and mission of the contact center, but a common industry estimate is six minutes. These departments may have different databases, incompatible software, and may even lack efficient communications channels with each other. Social Media Image.

Contact Center 105

Contact Center CRM Call Center Personalization 105

Zappix

MARCH 21, 2024

As we embark on the journey of 2024, let’s explore some key customer service trends shaping the industry. From personalized product recommendations to targeted communication based on past interactions, customers expect businesses to anticipate their needs before they arise.

Customer Service 52

Customer Service Self service Chatbots Analytics 52

Hodusoft

MARCH 13, 2024

This blog explores the challenges faced by the financial industry, the role of BPO contact centers, and strategies to enhance customer support. If we go by several recent stats and data, contact center software powered by Voice over Internet Protocol ( VoIP ) can reduce communication costs by 50 to 90 percent. percent from USD 90.57

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

TeamSupport

APRIL 11, 2024

Within global commerce, the manufacturing industry is a foundational pillar driving innovation, growth, and progress. Manufacturing involves the process of transforming raw materials into finished products across industries and geographies. This is where TeamSupport’s unique features come into play.

Multi-channel support 40

Multi-channel support Customer Support Chatbots Self service 40

Lumoa

DECEMBER 19, 2023

From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience. Using NLP algorithms like RNNs and LSTMs , it analyzes vast textual data from social media and news to spot emerging topics and sentiment shifts.

Feedback 83

Feedback Banking Chatbots Automotive 83

CSM Magazine

JANUARY 8, 2024

The evolving nature of these industries demands adaptability, making it possible for employees to tackle fresh challenges and responsibilities. An illustration is a salon receptionist leveraging social media to showcase hair transformations, exemplifying how innovation can lead to career advancement.

Healthcare 52

Healthcare Real estate Education Banking 52

Hodusoft

MAY 10, 2023

In today’s business landscape, call centers serve as the primary channel for communication with customers, providing them with product and service information and support. The growth rate of call centers can vary depending on several factors, including industry demand, technological advancements, and outsourcing trends.

Call Center 100

Call Center Abandon Call Interactive Voice Response call center software 100

Russel Lolacher

DECEMBER 20, 2021

A lot goes into providing social customer care during an emergency event considered a “once-in-500 year flood” As the team leading public engagement and digital communication for BC’s provincial transportation, it’s done with a process that prioritizes intentional effort, accessibility and empathy. Some Context.

Customer Care 98

Customer Care Transportation Government Construction 98

TeamSupport

JULY 31, 2023

Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use. All of this data can be collected via website live chat , email, phone, forums, social media, etc.

Customer Support 97

Customer Support Metrics Coaching Marketing 97

Fonolo

AUGUST 10, 2021

Increasing your social media following to build brand engagement. In any industry, excellent customer service begins with exceptional communication. Start by offering agents customer-focused communication training that provides them with empathetic phrases they can use during calls. DID YOU KNOW?

Contact Center 167

Contact Center Customer Service Agent burnout Customer Care 167

CSM Magazine

FEBRUARY 6, 2024

However, there is still a lot of room for improvement, especially in the shipping and logistics industry. This was highlighted by the recent DPD chatbot incident where a malfunctioning chatbot received a lot of negative media attention. AI-powered chatbots have made significant progress in customer service over the years.

Customer Service 98

Customer Service Chatbots Technology Sales 98