TechSee

AUGUST 14, 2023

They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events. Their knowledge and impact is constantly reshaping the service industry. A lot of new faces, a few familiar names from last year’s list, and a lot of inspiration for the industry.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. All communication through EFA is encrypted with VPC encryption without incurring any performance penalty. All externally accessible links between the devices must be encrypted.

Engineering 120

Engineering Personalization Accountability Customer Experience 120

VirtualPBX

SEPTEMBER 19, 2023

In today’s fast-paced business world, staying connected and effectively managing communications is paramount to success. That’s where VirtualPBX steps in, offering a range of business phone plans that have been making waves for their industry innovation.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

Connect

APRIL 9, 2024

Connect combines global contact centre and customer experience (CX) expertise, deep domain knowledge, and unparalleled industry skills to make the complex, simple. Since 1990, we have leveraged our vendor-independent managed services approach to digitally transform how organisations communicate, both internally and externally.

Technology 94

Technology Customer Experience Management Cloud contact 94

VirtualPBX

NOVEMBER 8, 2023

In today’s fast-paced business world, effective communication is the lifeline of any successful company. Whether it’s a flooring manufacturer, a financial services firm, or a digital healthcare solutions company, a reliable and feature-rich communication system is vital to streamline operations and boost customer satisfaction.

Healthcare 98

Healthcare APIs Customer centricity Accountability 98

NobelBiz

APRIL 23, 2024

The debt collection industry is undergoing a major shift. This communication is typically via letters, emails, or phone calls, and must be done within the confines of the law to avoid harassment or undue pressure. This expectation has permeated the collections industry, leading to the adoption of omni-channel communication strategies.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

Comm100

OCTOBER 24, 2023

In the fast-paced, high-stakes world of the gaming industry, the phrase “adapt or perish” couldn’t be more relevant. One area where the industry has witnessed a dramatic transformation is in player support and communication. Enter omnichannel communication. Enter omnichannel communication.

Chatbots 92

Chatbots APIs Personalization Technology 92

TeamSupport

APRIL 23, 2024

In an industry where both innovation and solid relationships are vital, cutting-edge technology plays a significant role in business success. This industry is full of complex machinery and detailed processes. For companies operating in the manufacturing industry, communication across time zones is imperative.

Customer Support 52

Customer Support Technology Analytics Feedback 52

24-7 InTouch

APRIL 17, 2024

For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us, visit intouchcx.com.

Contact Center 105

Contact Center Technology Sales Management 105

CSM Magazine

APRIL 16, 2024

Many industries are built on their reliance to provide the best customer service possible, with retailers and people-facing businesses often placing a huge emphasis on it. Almost everything is completed online nowadays, and often without the need to communicate with another individual.

Customer Care 52

Customer Care Customer Support Customer Service Personalization 52

VirtualPBX

AUGUST 24, 2023

Voice over Internet Protocol (VoIP) has revolutionized communication, enabling voice calls over the internet and reshaping connectivity. As we ar journeying in 2023, the VoIP landscape is poised for remarkable advancements that promise to further transform how we communicate.

voip 94

voip Chatbots Healthcare Customer centricity 94

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. These systems enable voice communication over the internet rather than traditional phone lines, offering significant cost savings, scalability, and flexibility.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

24-7 InTouch

FEBRUARY 13, 2024

IntouchCX and Beliveo are leaders in the customer care industry, focused on pairing the highest customer experience with best-in-class technology. It also demonstrates both companies desire to drive greater depth of expertise and knowledge in the customer experience industry.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Hodusoft

FEBRUARY 4, 2024

Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. They will provide live demos and information on HoduSoft’s advanced communication solutions.

Contact center software 52

Contact center software Contact Center CRM Analytics 52

Global Response

MARCH 26, 2024

To do so, you need to conduct thorough due diligence: Evaluate their track records, financial stability, industry reputation, and compliance with relevant regulations. Expertise and experience The vendor should have years of experience in and a deep understanding of your specific industry.

Best practices 62

Best practices Management outsourcing Business Process Outsourcing 62

Momentum Telecom

JANUARY 9, 2024

This acquisition reinforces Momentum’s commitment to providing comprehensive global solutions and further establishes its position as a leader in the communications industry. About Momentum: We unleash human momentum with collaboration, connectivity, and communications technology. The terms of the transaction were not disclosed.

Management 116

Management Customer centricity Enterprise Service level 116

COPC

JANUARY 9, 2024

The COPC CX Standard was originally established in 1996 and has continued to evolve to address changing industry dynamics. COPC: What were the driving forces behind Mastercard’s commitment to elevating your practices to industry standards? With a global footprint, we sometimes face communication gaps and inefficiencies.

Customer Experience 75

Customer Experience Customer centricity Customer Care Best practices 75

VirtualPBX

FEBRUARY 23, 2024

One such recent development is the Federal Communications Commission (FCC) sunset on POTS (Plain Old Telephone Service) lines. This significant change has implications for businesses relying on traditional phone lines for their communication needs.

Telecommunications 98

Telecommunications Government Technology Consulting 98

Avoxi

NOVEMBER 16, 2022

Using Cloud Communications to Tackle eCommerce Customer Pain Points The global eCommerce industry is expected to reach $5 trillion by the end of 2022. Supply chain issues, inflation, rising competition– there are… The post Using Cloud Communications to Tackle eCommerce Customer Pain Points appeared first on AVOXI.

Sales 118

Sales 118

Call Experts

APRIL 8, 2024

The CAM-X Award of Excellence is a prestigious recognition of exemplary customer service in our industry. Your outstanding organization has demonstrated unparalleled excellence and dedication to the industry, earning them this esteemed recognition. We are grateful for this honor.” says Call Experts CEO Abby Leibowitz.

Telemarketing 52

Telemarketing Call Center Answering services Accountability 52

Hodusoft

SEPTEMBER 26, 2023

HoduSoft Joins CCA as Vendor Member: Revolutionizing Cloud Communication Innovation In today’s technology-driven world, unified communications and cloud technology are evolving at a rapid pace. CCA works dedicatedly to drive the growth and development of cloud communications.

Telecommunications 52

Telecommunications Contact center software call center software Education 52

CSM Magazine

APRIL 18, 2024

CPaaS stands for Communications Platform as a Service. It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. The CPaaS market has been experiencing significant growth.

Interactive Voice Response 52

Interactive Voice Response Healthcare Chatbots Consulting 52

VirtualPBX

AUGUST 29, 2023

The Learn Hub is a collection of strategy guides and industry playbooks that go beyond a simple technical guide outlining a feature – this collection gives a consultative approach with immediately actionable ways you can improve your business communications. Looking for Something Particular in the Learn Hub?

Consulting 98

Consulting Consulting Feedback 98

Zappix

FEBRUARY 28, 2024

In an era of digital innovation and convenience, industries across the spectrum are witnessing a paradigm shift towards self-service solutions. Embracing Digital Communication Channels Communication channels play a significant role in the various digital tools reshaping the healthcare landscape.

Self service 52

Self service Healthcare Benchmark Wait times 52

AWS Machine Learning

MARCH 25, 2024

Examples of such information are personally identifiable information (PII), personal health information (PHI), and payment card industry (PCI) data. Protecting data in transit Data encryption is used to make sure that data communication between your application and Amazon Transcribe remains confidential.

Best practices 82

Best practices APIs Transportation Personalization 82

VirtualPBX

JANUARY 25, 2024

In the dynamic and ever-evolving landscape of communication technology, traditional methods frequently find themselves gradually supplanted by the emergence of newer, more advanced alternatives. However, the landscape of communication has undergone a seismic shift in recent years, marked by the advent of digital technologies and the internet.

voip 105

voip Telecommunications Technology 105

Cisco - Contact Center

JANUARY 10, 2023

As a change agent serving the financial services industry for over 20 years, it is a great privilege to collaborate with Bank, Insurance, and Wealth Management institutions to devise and execute digital transformation strategy, solve complex business problems, and leverage technology to strengthen business results.

Banking 145

Banking Enterprise APIs Contact Center 145

COPC

APRIL 1, 2024

At the same time, the digital ecosystem is broadening the scope and impact of these technologies across various industries. Deeper Customer Insights: Understanding Beyond Words Interaction analytics, driven by AI, provide a deeper and more nuanced understanding of customer communications.

Customer Experience 89

Customer Experience Gamification Benchmark Chatbots 89

Hodusoft

APRIL 1, 2024

It offers a versatile suite of features that empower businesses to resolve client issues efficiently while automating interactions across various communication channels. It embraces a multi-channel approach, allowing businesses to engage with customers through their preferred communication channels.

call center software 52

call center software Contact center software Customer centricity Call Center 52

NobelBiz

DECEMBER 5, 2023

Business call forwarding is a vital tool that seamlessly redirects incoming calls to ensure constant communication with clients and colleagues. By incorporating call forwarding into their communication strategies, businesses can achieve higher connectivity, customer satisfaction, and operational efficiency.

voip 104

voip Cloud contact Contact center software Contact Center 104

CSM Magazine

MARCH 26, 2024

For customer service professionals, rapport is the bridge that connects empathetic communication with successful resolutions, fostering positive experiences that can last a lifetime. ” Communicate Clearly Avoid industry jargon that might confuse the customer. Example: “It’s great to see you again, Mark!

Customer Service 116

Customer Service Personalization Marketing 116

JustCall

MARCH 1, 2024

On February 8, 2024, the Federal Communications Communication (FCC) announced that using AI-generated voices in robocalls is now illegal across the United States. What does it mean for communication platforms and their customers? Think of it like eliminating bad apples from exploiting communication platforms.

Telemarketing 52

Telemarketing Government Technology Marketing 52

JustCall

MARCH 1, 2024

On February 8, 2024, the Federal Communications Communication (FCC) announced that using AI-generated voices in robocalls is now illegal across the United States. What does it mean for communication platforms and their customers? Think of it like eliminating bad apples from exploiting communication platforms.

Telemarketing 52

Telemarketing Government Technology Marketing 52

Avoxi

MAY 13, 2022

How to Protect Your VoIP Communications & Customers from Phone Fraud There's a significant need for better phone fraud prevention and detection tools in the industry. See how we're actively investing in our technology to… The post How to Protect Your VoIP Communications & Customers from Phone Fraud?

voip 117

voip Technology Contact Center 117