C3Centricity

JANUARY 4, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Five Rules of Customer Observation for Greater Success. The 6 Best Ways to Show you Respect your Customers.

Customer centricity 62

Customer centricity Marketing Personalization Best practices 62

CSM Magazine

MAY 15, 2023

Customer experience (CX) in healthcare is how patients perceive their interactions with healthcare providers. A positive approach to improve customer experience assures the company’s growth in terms of revenue and building brand loyalty. This blog discusses six ways to improve customer experience in healthcare.

Healthcare 52

Healthcare Customer Experience Chatbots Consulting 52

Global Response

FEBRUARY 28, 2024

The healthcare industry requires the highest level of precision and customer service. Doctors’ offices, hospitals, and insurance providers can all become overwhelmed handling both patient care and back-end administrative tasks. The aim is to enhance efficiency, reduce costs, and improve service quality.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

C3Centricity

MAY 20, 2019

Every industry strives to improve their customers’ experience with their products and services. Adopting a customer first strategy is therefore in many company objectives. Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world.

Customer centricity 87

Customer centricity Advertising Marketing Personalization 87

Wowdesk Blog

MARCH 20, 2020

Healthcare is a customer service based industry. A healthcare customer service provider excels when they view their patients as people whom they are meant to help. It’s when the perspective of a healthcare provider changes and becomes patient-centric, the services become extremely peerless. Take a look. . Use data responsibly.

Healthcare 52

Healthcare Customer Service Education Technology 52

Customer Guru

JANUARY 16, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. We hope to inspire and guide more professionals in adopting and inculcating a customer-centric approach in their organizations.

Real estate 110

Real estate Customer centricity Management Customer Service 110

Totango

JULY 31, 2020

Customer retention is critical to success in today’s customer-centric economy. Onboarding sets the stage for customer retention by beginning a positive long-term relationship between you and your customer. They are: Use Customer Goals and Objectives to Personalize Onboarding.

SaaS 127

SaaS Healthcare Customer retention Enterprise 127

C3Centricity

OCTOBER 22, 2018

I was recently in a clinic for surgery and was surprised by how customer (patient) centric they are. I remind my clients that exceptional customer service examples can come from anywhere! I remind my clients that exceptional customer service examples can come from anywhere! But think again. Background.

Healthcare 81

Healthcare Customer Service Customer centricity CRM 81

Steve DiGioia

DECEMBER 5, 2016

Businesses across the land champion their great service and the positive experience given to their throngs of loyal customers. They tout the benefits of their product and how they tend to the specific needs, wants and desires of their customers. The first question was to ask if what they were doing was right for the customer.

Customer centricity 264

Customer centricity Metrics Consulting Consulting 264

JustCall

APRIL 3, 2023

Did you know that when it comes to SaaS customer success, acquiring a new customer can cost 4 to 5x more than retaining an existing one? Naturally, businesses will want to rely on customer loyalty for sustainable growth and profitability. This is where customer success comes in. What Is Customer Success?

Upselling 52

Upselling Metrics Best practices Customer centricity 52

Customer Guru

AUGUST 21, 2018

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach. John DiJulius Follow @JohnDiJulius.

Customer Experience 115

Customer Experience Journey mapping Consulting Consulting 115

HGS

MAY 22, 2018

More stringent compliance— When it comes to protecting member/patient/customer, and partner data, as well as storing it as securely, healthcare carries a much heavier risk and burden than most other industries. Multiple customers— If the “customer is always right,” then who is the customer in healthcare?

Healthcare 100

Healthcare B2C Government Analytics 100

The Petrova Experience

OCTOBER 8, 2020

As we begin Q4 of an eventful 2020, it’s time to look out for the 2021 customer experience trends and tactics for creating exceptional experiences in increasingly complex environments. We rounded up Eight 2021 Customer Experience Trends and Tactics to be aware of as we get ready to close out 2020.

Customer Experience 108

Customer Experience Government Self service Healthcare 108

Lumoa

NOVEMBER 29, 2021

Is it possible to determine the ROI of customer experience, if so, how do you do that? In this article, we explain the relationship between revenue growth and customer experience. In addition, we share tools that will help you calculate the ROI of your own customer experience projects. Not always, but often.

Customer Experience 103

Customer Experience Metrics Feedback Banking 103

Customer Guru

JUNE 29, 2018

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in the success and growth of any business. Raj and Vivek talk about the importance of customer experience in healthcare and how it is changing the healthcare industry. We’d be more than happy to help! So, thank you for that.

Healthcare 76

Healthcare Customer Experience Management Feedback 76

JustCall

APRIL 12, 2023

An auto dialer basically is a system that automatically calls a list(s) of phone numbers to target customers/prospects or allow sales agents to leave messages. This is why this piece of software can be useful for sales teams, customer support teams, the healthcare sector, the hospitality sector, and so on. A wise decision!

Scripts 52

Scripts Sales CRM Contact Center 52

CSM Magazine

APRIL 9, 2019

This system was designed as a way for employees to provide feedback on each other, in hopes of improving employee culture, productivity, and increasing the amount of engaged employees. Some customers’ credit scores were even impacted. While some incentive programs can improve employee engagement, this did the opposite.

Employee engagement 40

Employee engagement Healthcare Feedback Banking 40

Outsource Consultants

NOVEMBER 28, 2017

In a recent article , David Greenberg discusses how call centers are constantly trying to stay up-to-date with their technology and their service in order to satisfy modern customers. 2) Mine a workforce with a propensity for high job satisfaction. 4) Embrace a customer centric-culture.

Call Center 52

Call Center Virtual Agent outsourcing Call flow 52

The Petrova Experience

APRIL 24, 2023

How ChatGPT can help healthcare and other industries is consuming conversations far beyond patient and customer experience. Today, we are looking at key ways artificial intelligence can help healthcare’s Quadruple Aim: to improve population health; reduce costs of care; improve provider satisfaction; and enhance patient experience.

Healthcare 52

Healthcare Wait times Technology Personalization 52

Clarabridge

OCTOBER 23, 2015

Companies no longer control the terms of engagement with customers for customer service. It’s the customer who determines when and how they reach out to a brand. You probably already noticed that the quality of customer service varies greatly by industry. Telecoms are in high demand of social customer service.

Transportation 64

Transportation Customer Service Banking Finance 64

Skybridge

NOVEMBER 12, 2020

“Customer experience strategy is the first step to business survival in 2021, especially for large organizations and iconic brands.”. In her recent article, Petrova explores the top eight customer needs and brand practices most likely to drive CX success. Why now is the time for truly customer-first marketing.

Customer Care 52

Customer Care Government Self service Education 52

Pointillist

MARCH 20, 2020

By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more.

Analytics 70

Analytics Upselling Interactive Voice Response Banking 70

COPC

FEBRUARY 22, 2019

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. From massive spectacles (think Customer Contact Week) to cozy, hosted dinners, industry-specific gatherings have a lot to offer.

Finance 40

Finance Benchmark Contact Center Customer Care 40

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations. Organic Mobile Experiences Blur Channel Lines.

Customer Service 40

Customer Service Chatbots Customer centricity Customer Care 40

CX Journey

OCTOBER 6, 2016

Image courtesy of Peter Aceto This is Part 2 of a two-part series on my discussion with Tangerine Bank CEO, Peter Aceto. I left off on Part 1 of my conversation with Peter Aceto with questioning why so many leaders still don't get the importance of focusing on the customer and customer experience improvements.

Banking 67

Banking Metrics Employee engagement Customer centricity 67

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience. Teresa Allen.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

JustCall

AUGUST 21, 2020

About 2/3rds of all U.S. hospitals employ call centers for a variety of purposes and that number is steadily increasing. Source) However, with the increasing magnitude of patient calls and queries, it becomes tougher for medical organizations to provide a balanced patient experience and customer service.

Call Center 52

Call Center call center software Healthcare Abandon rate 52

SmartKarrot

JANUARY 25, 2022

It helps customers discover, interact, and explore innovations and challenges; they can also collaborate with or purchase the product or service. The critical nature of software for business growth is a key reason for the exceptional growth of Software as a Service (SaaS) companies in recent times. Headquarter: Melbourne, Australia.

SaaS 10

SaaS Transportation Feedback Construction 10

Customer Guru

DECEMBER 13, 2017

The Customer Experience Buzz. Customer experience is becoming more important with every passing year. I, however, believe that customer experience is becoming a part of the boardroom discussion in companies. Here’s the slideshare for a quick refresher: Customer Guru – 10 for NOW from Customer Guru.

Customer Experience 119

Customer Experience Chief Customer Officer Customer centricity Coaching 119

Kayako

MAY 30, 2017

You’ve read all the classic books on customer service— Delivering Happiness by Tony Hsieh, How to Win Friends and Influence People by Dale Carnegie, and more. Get inspired to create a customer-centric business and improve your customer interactions by watching these popular motivational customer service videos on YouTube.

Customer Support 73

Customer Support Feedback Customer centricity Consulting 73

Branch Mesenger

MAY 29, 2018

Jeanne Bliss, author of "Would You Do That To Your Mother" joined us to explain how these important maternal lessons can help positively shape your customer service and empower frontline employees. Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. Dare to rethink what's been done.

Chief Customer Officer 67

Chief Customer Officer Personalization Customer Service Call Center 67

Netomi

FEBRUARY 28, 2022

Women of Influence: 25 Innovative Customer Experience Leaders. As the COVID-19 pandemic disrupted many industries worldwide, customer experience proved to be more important than ever. Alexandra has more than 20 years of professional experience in Customer Care, Contact Centers and Customer Experience. EMEA, and APAC. .

Chief Customer Officer 64

Chief Customer Officer Customer centricity Technical Support Contact Center 64

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Audrey Squaresky: I'm Audrey Squaresky - I'm the Director of Customer Experience here at PeopleMetrics. PeopleMetrics Turns 20! If you've got questions for our team, please drop them in the comments below and we'll be sure to answer them. I joined in 2012.

Feedback 62

Feedback Surveys Customer Experience Analytics 62

Netomi

APRIL 7, 2023

The top CX practitioners making the most impact on employee and customer experience Customer service is more important today than ever before. The customer service teams that are driving revenue, wow-ing customers and building long-term relationships often have a strong leader at the helm.

Customer Service 52

Customer Service Airlines Customer centricity Banking 52

Dialer 360

JUNE 12, 2023

As we step into 2023, HVAC companies need to adapt and employ effective tactics to attract and convert potential customers. Expanding your HVAC business depends on gaining new customers and it becomes challenging if you are not good at marketing. So, it is important to do better SEO of your website to rank on top of the Google search.

Advertising 48

Advertising Engineering Marketing Analytics 48

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers.

Technology 100

Technology Customer centricity Enterprise Surveys 100

Totango

NOVEMBER 12, 2020

Ongoing market volatility created by the COVID-19 pandemic has placed a greater emphasis on the revenue potential of existing customers. A decline in new business opportunities brought about by belt-tightening in the market is encouraging the use of Customer Success best practices to retain and grow opportunities with existing customers.

Technology 86

Technology Customer centricity Enterprise Surveys 86