ShepHyken

FEBRUARY 4, 2022

This week we feature an article by Sowmya Juttukonda, content developer & digital media strategist at Knowmax , a knowledge management system to enhance customer service. She shares the advantages of a single source of truth for customer service. At this point, many firms learn how to locate data requirements.

Customer Service 173

Customer Service Government Marketing Enterprise 173

Comm100

APRIL 22, 2024

The productivity of your customer service agents directly impacts your company’s success. Enhanced agent productivity not only accelerates response times but also elevates the overall quality of service. This can directly lead to improved customer satisfaction, increased sales, and more repeat business.

Chatbots 52

Chatbots Feedback Customer centricity Wait times 52

CSM Magazine

APRIL 25, 2024

In today’s fast-paced market, businesses across the UK face numerous hurdles in attracting and retaining customers. With the advent of digital technology and social media, customer expectations are higher than ever. Businesses must navigate these waters carefully to build a loyal customer base.

Customer centricity 52

Customer centricity Journey mapping Feedback Entertainment 52

NobelBiz

MARCH 12, 2024

Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Customers today expect seamless and personalized interactions across all touch points. Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. Their knowledge and impact is constantly reshaping the service industry. If you missed the 2022 list, you can check it out here.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Connect

APRIL 18, 2024

Gen AI is a trending topic because businesses and consumers are captivated by the potential applications the technology holds in how the world works and engages, with the AI arms race between OpenAI, Microsoft, Google, and Meta escalating with the public release of platforms like ChatGPT, Bing Chat, Baard (now Gemini) and Meta AI.

Virtual Agent 86

Virtual Agent Chatbots Average Handle Time Engineering 86

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? According to a report by Microsoft 95% of consumers consider customer service crucial for brand loyalty.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Momentum Telecom

OCTOBER 23, 2023

Around 130 million commercial Microsoft users now use Teams , 1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 105

Wait times CRM Customer Service Personalization 105

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. And this enables great customer service and collaboration among teams.

voip 104

voip Accountability Customer retention Technology 104

VirtualPBX

MARCH 7, 2024

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. How does it work? What is PSTN?

voip 59

voip Telecommunications Wireless CRM 59

Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. But how do you know which solutions are best for your operation? How to Buy Contact Center Software What is Call Center Automation? After all, an agent who enjoys their daily work is more likely to provide good service.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

Hodusoft

SEPTEMBER 14, 2022

How Multi Tenant PBX Software Empowers Telecom Businesses? More than 36% of businesses have adopted VoIP technology for improving the quality of customer service. When you have distributed teams, multi-tenant PBX systems become the lifeline of your business communications. Features of multi-tenant IP PBX software.

Multichannel 96

Multichannel Telecommunications voip Analytics 96

NobelBiz

APRIL 23, 2024

Traditional collection methods, such as persistent phone calls and letters, are making way for more nuanced, technology-driven, and customer-oriented strategies. Table of Contents What is a Debt Collection Agency and How does it Work? In the U.S.,

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

Comm100

OCTOBER 17, 2023

Businesses today thrive on efficiency, and the customer service domain is no exception. With the rise of technology, businesses have started to adopt customer service automation software to scale their operations without ballooning headcount. What is customer service automation software?

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. It’s the acronym for Unified Communications as a Service. By doing so, it enables agents to manage and handle customer communication across various platforms.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

VirtualPBX

DECEMBER 7, 2022

Tis’ the season to excel at customer satisfaction, help your business prosper, and achieve greater results with effective business communication methods. Achieve effective Business communication with These VoIP Calling features. Effective business communications are near the top of the list.

voip 105

voip Call flow Enterprise Personalization 105

VirtualPBX

MARCH 7, 2024

In the era of rapidly advancing communication technologies, it’s crucial to understand the foundations upon which our modern systems are built. In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. How does it work? What is PSTN?

voip 52

voip Telecommunications Wireless CRM 52

Momentum Telecom

FEBRUARY 27, 2024

Around 130 million commercial Microsoft users now use Teams ,1 so it only makes sense that more businesses want to know if they can use this popular collaboration platform as a voice solution. Can Businesses Use Teams as a Voice Solution? Yes, businesses can use Microsoft Teams as a voice solution.

Wait times 52

Wait times CRM Customer Service Personalization 52

JustCall

JANUARY 23, 2024

Handling customer issues is a monumental task that every company faces. With aspects like multichannel support and varied products and services into account, businesses need a streamlined platform to reach customers and address their needs on time. It may deal with customer queries, internal tech issues, and so on.

APIs 52

APIs Chatbots Multichannel Accountability 52

Comm100

DECEMBER 12, 2023

We all know that the world of customer service and support is constantly on the move. This blog will delve into the top four customer service trends that are expected to take center stage in 2024. consumers by Qualtrics, a customer’s feelings were found to be the biggest driver of consumer loyalty.

Customer Service 78

Customer Service Chatbots APIs Government 78

Momentum Telecom

JUNE 17, 2022

In the coming year, voice technology is going to take its place with team collaboration tools as it supports increasingly important areas of business management and communications. Today, voice technology has evolved to be used in a variety of other ways, including the following: Data Drawn From Voice Communications.

Technology 98

Technology Healthcare Banking Analytics 98

3CLogic

APRIL 10, 2024

A digital-first approach lies at the core of every contact center’s transformation strategy, yet solely relying on digital channels risks damaging your customer service. In this article, we’ll explore how to streamline service management by adopting an omnichannel engagement workspace.

Management 64

Management Call Logging CRM Call flow 64

Global Response

MARCH 13, 2024

Creating a seamless, personalized customer experience (CX) is one of the most crucial investments businesses can make today. It distinguishes you from competitors, fosters customer loyalty, and, ultimately, determines business success. This requires robust tools to gather and analyze customer feedback and data.

outsourcing 62

outsourcing Best practices Feedback Customer retention 62

Hodusoft

APRIL 14, 2022

Understanding Customer Service Experience Outcomes Through Data. The customer-first approach is gaining importance for businesses in every industry. Today, 73% of people have confessed that customer service experience is one of the top determinators for their purchasing decisions. .

Customer Service 59

Customer Service Contact center software contact center solutions Contact Center 59

JustCall

MARCH 10, 2023

Unified Communications as a Service (UCaaS) offers cloud-based collaboration anywhere, anytime, that can transform your business in a big way. But knowing the right time to break up with your legacy phone system and migrate to UCaaS can be quite challenging. and document each device’s location.

Management 40

Management Technology 40

Momentum Telecom

OCTOBER 24, 2022

You may be familiar with a small subset of Momentum’s services – but you and your customers can benefit from knowing about our role as a managed cloud service provider. Because you want the best for your customers, and many of them want to take advantage of the cloud. Momentum meets those criteria.

Management 98

Management Interactive Voice Response CRM Technology 98

Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

call center software 64

call center software Banking Call Center First call resolution 64

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Welcome to the definitive guide on setting up a Virtual Phone System (VPS) – your ticket to seamless, efficient, and customer-centric communication.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

CSM Magazine

JANUARY 26, 2024

In the late 1980s, Jan Carlzon coined the term “Moments of Truth” to describe the interactions between customers and company employees that directly affect customer satisfaction. These moments, Carlzon argues, are critical opportunities for a company to win or lose customers. The concept is still going strong today.

Airlines 52

Airlines Advertising Feedback Customer centricity 52

customer sure

JANUARY 10, 2024

These are the most common pitfalls we’ve witnessed from organisations when they’re evaluating and improving customer experience. Neglecting Customer Feedback One of the most common mistakes businesses make is disregarding customer feedback. Psst… we can help with that!) But it doesn’t stop there.

Customer Experience 62

Customer Experience Feedback Metrics Healthcare 62

Global Response

MAY 15, 2023

While this is common, it’s not the most effective way to ensure you are delivering quality service consistently—and it also holds back many call centers from improvement. Worse, it can result in major problems that could have been avoided if quality had been a priority from the beginning. The solution?

Call Center 62

Call Center Scripts Coaching outsourcing 62

Comm100

FEBRUARY 6, 2023

To drive business, attract new clients, and retain existing ones, financial institutions must invest in improving their customer experience. Enhancing your customer experience is important not just because it will increase customer loyalty and satisfaction but because customers also expect it.

Customer Experience 76

Customer Experience Brand ambassadors Self service Chatbots 76

Balto

JULY 8, 2022

Today’s consumers demand customer service that’s available anywhere and at any time. Customer experiences are increasingly omnichannel, with a variety of interaction channels including chatbots, SMS, messaging, and more. When self-service fails, these customers are more likely to want to talk to a live agent. …

Chatbots 97

Chatbots Self service Contact Center Coaching 97

SharpenCX

JUNE 28, 2023

It seems customer service is now the yardstick by which consumers measure brands. In addition to making purchase decisions based on price, quality, and brand experience, consumers also seek out companies with fast, convenient, and helpful customer support. You can use this metric to identify peak volume as well.

Call Center 67

Call Center Metrics call center software Contact Center 67

CSM Magazine

JANUARY 2, 2024

In the highly competitive casino world, exceptional customer service is crucial for attracting and retaining high-value customers. These VIP patrons demand a personalized and seamless experience, and casinos can meet these expectations by leveraging data analytics.

Analytics 52

Analytics Entertainment Customer Service Benchmark 52