Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience?
Beyond Philosophy
DECEMBER 2, 2023
Human Touch: Which Delivers a Superior Customer Experience ? I often say, “None of us are as clever as all of us.” ” However, sayings are more useful when they can spur action. Instead, AI should be a way to help employees pay more attention to the needs of customers. That was the fantasy.
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