Certified Languages International

JANUARY 19, 2024

As organizations aim to serve increasingly diverse populations across languages and cultures, video remote interpreting (VRI) has emerged as an essential communication solution. Video remote interpreting provides on-demand access to an interpreter via high-quality video and audio feeds from any internet-connected device.

Personalization 40

Personalization Technology 40

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Playvox

FEBRUARY 20, 2024

Remote work is the practice of working from a location other than the traditional office setting. This could be from home, a co-working space, or any other location with an internet connection. Overall, remote work has redefined how we collaborate and do business. First, let’s define remote work.

Management 88

Management Gamification Calibration Quality management 88

NobelBiz

MARCH 12, 2024

Customer demands are ever-changing and more often than not, they become more and more difficult to keep up with for a lot of businesses. Customers today expect seamless and personalized interactions across all touch points. Disjointed experiences not only frustrate customers but also hinder businesses from nurturing loyalty and trust.

Customer Experience 52

Customer Experience Management Omni-channel support Journey mapping 52

SharpenCX

JUNE 16, 2021

Workplace culture, safety and equality is critical to running a successful call center. You also have to be an advocate for your call center culture and equality all while caring for the individual people you employ. It’s time to get serious about diversity and inclusion in the workplace. Knowing the Problem.

Call Center 67

Call Center Education Coaching Construction 67

Nicereply

JUNE 20, 2023

Recruiting a customer experience talent is always a challenge. Recruiting top Customer Experience talent has added complexities because these hires likely impact customers directly. Recruiting top Customer Experience talent has added complexities because these hires likely impact customers directly.

Customer Experience 86

Customer Experience SaaS Construction Morale 86

Certified Languages International

JANUARY 12, 2024

Video remote interpreting (VRI) is a telehealth technology from language companies like Certified Languages International (CLI) that connects medical staff with professional video interpreters within seconds. This facilitates real-time communication with patients with limited English proficiency (LEP).

Healthcare 40

Healthcare Technology Personalization Consulting 40

CSM Magazine

DECEMBER 21, 2022

In addition to altering our shopping habits, it is also influencing how we interact with social media, engage in games, and consume media. Promote Diversity, Equity, and Inclusion in the Workplace. According to recent research, 70% of job seekers evaluate potential employers based on their commitment to diversity.

Employee engagement 52

Employee engagement Technology Marketing Customer Experience 52

Certified Languages International

JANUARY 16, 2024

Effective communication is vital in healthcare. Accurate medical interpretation and translation services facilitate clear communication, understanding, and trust between patients and healthcare providers. This requires literary prowess, technical know-how, and being well-versed in medical concepts. What I s Medical Translation?

Healthcare 40

Healthcare Education Analytics Technology 40

Nicereply

APRIL 18, 2022

This notion sets up a unique ability to introduce eager and engaged people from a variety of backgrounds to frameworks that help build out their future career. We can expand an organization’s diversity by bringing people into tech via support and helping them develop the skills needed to grow into other roles within the company.

Coaching 98

Coaching Personalization Feedback Management 98

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

ShepHyken

JANUARY 10, 2023

She shares how companies can design a better experience, in B2B and B2C industries, by focusing on the individual needs of their customers and employees. Top Takeaways: Diversity is key to delivering a quality customer experience. Your customers come from various backgrounds, cultures, and pain points.

B2C 59

B2C B2B Technology Customer Experience 59

Global Response

JANUARY 22, 2024

Let’s look at three more nuanced ways AI is shaping the industry: AI-powered chatbots and virtual assistants enhance the customer support live agents provide. When paired with the proper amount of human touch, AI-powered chatbots improve customer satisfaction and engagement. Analysts predict it will double by 2032.

outsourcing 62

outsourcing Healthcare Best practices Business Process Outsourcing 62

ProProfs Blog

SEPTEMBER 17, 2021

A good employee experience is a combination of many factors like work challenges, good relationships with managers, career growth prospects, peer-to-peer communication, and more. When your employees are happy, their efforts result in better customer experiences, leading to better organizational growth. Source: HR Exchange Network.

Best practices 78

Best practices Surveys Journey mapping Gamification 78

Playvox

OCTOBER 6, 2021

Just as we tailor our approach to meet the needs of our customers, each generation has different expectations for workplace interactions. Just as we tailor our approach to meet the needs of our customers, each generation has different expectations for workplace interactions. Learn from Each Other. Know Your Team.

Contact Center 75

Contact Center Management Surveys Coaching 75

Spearline

FEBRUARY 16, 2021

In 2018 , it was estimated that 22% of Americans worked from home and nearly 50% of the workforce were involved in virtual or remote working teams. This has undoubtedly led to dynamic and wide-scale changes to how work is conducted. Communications. This imposes an unavoidable delay between messages.

Telecommunications 98

Telecommunications Morale Wait times Personalization 98

Help Scout

JUNE 30, 2021

It is an undeniably challenging move to make, but there are plenty of resources and examples to learn from. It is an undeniably challenging move to make, but there are plenty of resources and examples to learn from. Building a diverse, talented, and engaged team is easier when you aren’t only looking at people close by.

Healthcare 134

Healthcare Feedback Personalization Management 134

JustCall

MARCH 6, 2023

Bain & Company claims that “happy employees make for happy customers.” ” In other words, employees who are motivated and have a great understanding of the impact they make at work are the ones who are consistently improving the customers’ lives. Let’s get started.

Coaching 52

Coaching Call Center Scripts Construction 52

COPC

FEBRUARY 15, 2024

BACKGROUND The COPC Standards Committee is a group of industry leaders composed of the largest buyers and providers of customer experience (CX) operational services, including contact center support. OBSERVATIONS AI is irrevocably altering customer service. This

Calibration 52

Calibration contact center workforce Metrics Contact Center 52

The GLOBO Blog

MARCH 28, 2022

With the United States now more culturally diverse than ever, language support and telephone interpreting have grown to be a necessary component in call center customer service. In order for any organization to meet the needs of their customers, the lines of communication must be open, and language barriers must be dissolved.

Customer Service 40

Customer Service Customer centricity Call Center Scripts 40

The GLOBO Blog

MARCH 28, 2022

With the United States now more culturally diverse than ever, language support and telephone interpreting have grown to be a necessary component in call center customer service. In order for any organization to meet the needs of their customers, the lines of communication must be open, and language barriers must be dissolved.

Customer Service 40

Customer Service Customer centricity Call Center Scripts 40

Call Experts

JUNE 15, 2023

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Customer Service Self service Call Center 52

AWS Machine Learning

JANUARY 26, 2024

Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications. We then discuss how building on a secure foundation is essential for generative AI.

Best practices 120

Best practices Government Engineering Accountability 120

Totango

OCTOBER 29, 2019

In the customer-centered economy, your customer success (CS) team is invaluable. The team’s goal is to retain your hard-won customers and help them grow by deepening the customer relationship and ensuring they are realizing value with your product every step of the way.

Upselling 61

Upselling Feedback Customer advocacy Accountability 61

Andrew Mcfarland

SEPTEMBER 23, 2022

Identifying differences in your product or service can set you apart from your competitors and give you the edge you need to become a successful business. In addition, you must show integrity, defined as the ability to make good decisions, manage your employees, and communicate your company’s mission and values. Soft skills.

Accountability 48

Accountability B2B Surveys Feedback 48

CrazyCall

SEPTEMBER 4, 2018

Brian Halligan is the founder and CEO of HubSpot, which is an inbound marketing and sales software used by more than 40.000 customers worldwide. With over 1700+ employees so far, Hubspot, as a leading CRM, marketing, sales and customer experience platform brought in $114.6 Sales influencers adore doing this. Brian Halligan. Steli Efti.

Sales 129

Sales SaaS CRM B2B 129

Help Scout

JULY 18, 2018

What was going on, and how did it feel? What was going on there, and how did that feel? Some of us have more power than others, but as individuals, we can take a number of thoughtful actions that add up to create a better, more inclusive and inviting culture. How transparency fosters diversity and inclusion — my story.

Education 40

Education Feedback Consulting Consulting 40

Nicereply

AUGUST 28, 2019

Being part of a team with positive attitude and culture can be an amazing experience. Nowadays, businesses can’t underestimate how important it is to have the right team ready to satisfy their customers , but finding people who are great in communicating with customers is hard. ” Culture Addition. (I

Customer advocacy 60

Customer advocacy Personalization Accountability Education 60

ijgolding

JUNE 9, 2015

If you have followed my writing for a while, you will be very much aware that I am very proud and passionate Customer Experience Professional (CXP). There is no pre-defined background education required to be a CXP – tools, techniques and methodologies can be learned. No one person has the ability to transform a business.

Customer Experience 119

Customer Experience Customer centricity Metrics Journey mapping 119

NobelBiz

MARCH 29, 2022

With the growth of digital technologies and the rise of new communication channels, the notion of consumer engagement took a whole new dimension. It is becoming increasingly prevalent and noticeable due to digital communication platforms that encourage multichannel interactions between customers and contact centers.

Contact Center 52

Contact Center Cloud contact contact center solutions Brand ambassadors 52

ClientSuccess

JULY 29, 2019

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. From : Ashley Correll , Chief Operating Officer.

Best practices 59

Best practices Metrics SaaS Customer Service 59

Help Scout

DECEMBER 26, 2018

Our VP of Finance, Shawna Fisher, delivered a talk at a company retreat about how negotiation is best understood not as a face-to-face confrontation, but as a side-by-side, problem-solving journey: “Negotiation is fundamentally about human interaction. How to Recruit Like a Human. Happy New Year, folks! The Art of Negotiation.

Finance 40

Finance Sales Customer centricity Customer Support 40

Amity

SEPTEMBER 25, 2017

Amity sat down with Maranda Dziekonski , HelloSign's VP of Customer Operations, to chat about all things Customer Success: data, churn, team management, and much more. I’m the Vice President of Customer Operations at HelloSign. How did you get started in Customer Success, and how did you get to where you are today?

B2C 0

B2C SaaS Accountability B2B 0

ClearAction

JUNE 8, 2015

Creating World-Class Customer Experience Teams. Choosing the right players, getting everyone on the same page, practicing hand-offs and executing a clever playbook are how winning sports teams are created. In a recent #CXO tweet chat these same success factors were discussed as they apply to customer experience teams.

Customer Experience 94

Customer Experience Chief Customer Officer Customer centricity Employee engagement 94

Amity

APRIL 25, 2016

Frequently updated and always on point, the A-List is a snapshot of what's happening in the world of Customer Success. Director of Customer Success - Proven. Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community.

SaaS 96

SaaS Chief Customer Officer Consulting Consulting 96

LiveChat

MAY 15, 2018

A mixture of different cultures, classical monuments, and parks on every corner with a clean flavour of malt and hops during the weekend. If you think that “Hey, how are you?” ” is the maximum people could use in their regular communication, we would recommend you stop reading at this point. Ah, Vienna.

Entertainment 59

Entertainment Personalization 59

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.”

Customer Service 55

Customer Service Banking Education Scripts 55