Fonolo

FEBRUARY 24, 2021

When you first start a business, everything is on you – from accounting to customer service to sales. However, as you grow your business, you can’t focus on everything internally. Outsourcing customer service can potentially save your business money while allowing you to focus on other areas of the business.

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outsourcing Call Center Telecommunications Technical Support 134

Global Response

FEBRUARY 28, 2024

Doctors’ offices, hospitals, and insurance providers can all become overwhelmed handling both patient care and back-end administrative tasks. Outsourcing non-essential tasks allows healthcare providers to focus more on patient care and core healthcare functions. These services help reduce overhead costs and improve efficiency.

Healthcare 62

Healthcare outsourcing Best practices Business Process Outsourcing 62

Real Blue Sky

MARCH 6, 2023

There are many reasons to consider whether to outsource your contact center. Cost is only one of them. Before the internet, customer service was typically limited to a brick-and-mortar storefront, letter-writing, or a phone call to customer service. Azim Premji, Founder Chairman, Wipro Ltd.

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outsourcing Contact Center Real estate Business Process Outsourcing 98

ShepHyken

NOVEMBER 4, 2022

She shares how BPOs can enhance your customer experience. According to Statista (2021), 57 percent of companies use BPOs so that they can concentrate on core issues and operations of their businesses and minimize costs. BPOs not only help you win customers, but they are a proven method of generating revenue as well.

Customer Experience 161

Customer Experience Scripts Self service outsourcing 161

Global Response

JUNE 13, 2023

Considering outsourcing your call center to Mexico ? So is a Mexico call center the best solution? It may be for your company, but we’ll show you how to decide. If so, you’re in the right place.

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outsourcing Call Center Bilingual agents Education 62

Vcaretec

JULY 18, 2023

It's a wise move to decide to call center outsourcing solutions so you can maintain your attention on what matters most—running your business! However, it's only effective if you pick the correct supplier. If you're not careful, outsourcing could cause you more problems than it's worth.

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outsourcing Call Center Contact Center Best practices 98

Outsource Consultants

JANUARY 3, 2024

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries.

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Global Response

JANUARY 22, 2024

Maisel expertly working the switchboard in the 1960s or Bob Wiley in What About Bob trying to pull a fast one on Betty, the call center representative, in the 1990s, we can picture the early days of the call center. But as technology advanced, so did the call center.

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OctopusTech

SEPTEMBER 9, 2023

Have you ever dialed a customer support number and found that the person at the other end lives halfway across the globe? This is where call center outsourcing plays a major role. Do you know that call center outsourcing services are one of the top choices of developing countries like Europe and America?

Best practices 62

Best practices outsourcing Call Center virtual call center 62

Global Response

JULY 23, 2023

In this article: six key reasons to avoid hiring a call center—and what you might do to overcome these challenges. The Dreaded Language Barrier The Problem: This is one of the biggest obstacles and common complaints of working with a call center, especially if you work with an offshore partner.

Call Center 62

Call Center outsourcing Bilingual agents Service level 62

Fonolo

MAY 25, 2022

Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. Though some folks believe cutting corners on equipment is a great way to save your call center some cash, we beg to differ.

Call Center 87

Call Center Technology First call resolution outsourcing 87

Global Response

OCTOBER 6, 2023

BPO refers to business process outsourcing and can take a wide variety of forms. For example, a common BPO function is managing a contact center and customer service needs. For example, a common BPO function is managing a contact center and customer service needs. That couldn’t be further from the truth.

Consulting 62

Consulting Consulting Business Process Outsourcing outsourcing 62

Global Response

SEPTEMBER 11, 2023

What does outsourcing have in common with kale and tofu? In all three cases, a bit of the right preparation can make all the difference between a good experience and a bad one. But enough metaphors—if you’re thinking about outsourcing your call center, you’re here for the straight insights.

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outsourcing Call Center Healthcare Service level 62

Blueship Call Center

DECEMBER 12, 2023

During its early stages, business process outsourcing (BPO) has become a well-recognised method utilised by organisations across several industrial sectors. A professional call center outsourcing vendor primarily responsible for helping businesses achieve increased productivity, cost savings, and operational simplification.

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outsourcing Call Center Business Process Outsourcing Contact Center 73

Global Response

NOVEMBER 6, 2023

Although call centers provide essential support and benefit to your business—including increased customer service availability, improved productivity and efficiency, stronger service levels and more—if a legal dispute or non-compliance issue is uncovered, your call center can end up costing you more than you imagined.

Call Center 62

Call Center outsourcing Telemarketing Healthcare 62

Call Experts

FEBRUARY 24, 2022

Companies would have all the resources they needed to operate a BPO contact center in-house in a perfect world. A business process outsourcing can be the perfect fit for your company if you need more than one support channel. . Many companies migrate to BPO contact centers for their customer service needs.

Contact Center 105

Contact Center Business Process Outsourcing outsourcing Call Center 105

Blueship Call Center

OCTOBER 25, 2023

Companies have a few alternatives when it comes to back office operations: they may handle everything in-house, outsource the entire operation or just some tasks to outside vendors. The last choice is gaining popularity as more and more companies learn how advantageous it is to hire back office support system. Let’s get going!

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outsourcing Customer Care Call Center Technology 76

Outsource Consultants

AUGUST 9, 2021

Why is 2021 the time for outsourcing? Because if you want to fly, you have to give up everything that weighs you down. If your organization is ready to springboard to lofty success, you need to free your attention to the things that matter most (your expertise arena) and leave the rest to someone else.

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outsourcing Business Process Outsourcing Contact Center Morale 128

Global Response

DECEMBER 21, 2023

As onshoring—or domestic outsourcing—continues to grow in popularity, many companies are wondering if it’s worth investing in domestic outsourcing help, especially considering that it’s generally more expensive than offshoring. Is the investment worth it?

Call Center 62

Call Center outsourcing Finance Healthcare 62

OctopusTech

SEPTEMBER 13, 2023

Choosing to outsource call center services is one of the best decisions a company can make as it helps to focus on the core business activities. Using call center outsourcing services is one of the major trends followed by both small and big organizations. We have covered everything for you.

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outsourcing Call Center Finance Contact Center 62

Blueship Call Center

AUGUST 22, 2023

Outsourcing customer service is a desirable concept. Outsourcing your customer service to an outside agent may drastically reduce overhead, saving you money, resources, and frequently a great deal of stress. We’ll go into great depth about outsourcing customer support in this post.

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outsourcing Customer Care Average Handle Time Call Center 57

Global Response

OCTOBER 17, 2023

Healthcare outsourcing is growing—estimated to reach $66.3 If you work in management at a healthcare organization, you can probably wager a guess at the answer. But outsourcing in healthcare isn’t always simple. Here are a few key benefits to consider: Cost-efficiency and budgetary flexibility.

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Healthcare outsourcing Customer Service Real estate 62

Global Response

DECEMBER 21, 2023

Customer service outsourcing is a huge industry, resulting in approximately $525 billion dollars of spend every year, in fact. But if you’re not outsourcing your customer service yet, it may seem like a big project that’s not necessarily worth the investment. Is outsourcing really more affordable than managing things in-house?

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outsourcing Customer Service Metrics Best practices 62

Real Blue Sky

SEPTEMBER 12, 2023

Navigating the Complexities of Customer Service Outsourcing to Boost Efficiency, Customer Satisfaction, and Profitability Introduction Navigating the intricate maze of customer service is no small feat. That’s why it can pay to use a customer service vendor management expert. But not just any outsourcing.

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outsourcing Management Customer Service Contact Center 105

Global Response

SEPTEMBER 21, 2023

Should e-commerce businesses work with outsourced call centers? While some argue that customer support is too important for e-commerce to outsource, we’d argue the opposite: it’s too important to not have external support. As a result, if you can’t satisfy your customers, someone else will.

Best practices 62

Best practices outsourcing Call Center Multichannel 62

IdeasUnlimited

JUNE 8, 2022

While remote work has become prevalent, another major change has been how companies have competed internationally. One of the major reasons for their rapid expansion may be attributed to “business process outsourcing”. . One of the major reasons for their rapid expansion may be attributed to “business process outsourcing”. .

Business Process Outsourcing 98

Business Process Outsourcing outsourcing Call Center Finance 98

Global Response

APRIL 27, 2023

Do you really need to keep business onshore or just wondering if domestic outsourcing is the best solution for your company? Is paying a premium for domestic onshoring worth it, or should you outsource to a lower-priced team offshore? Reduced language and cultural barriers.

outsourcing 62

outsourcing Call Center Bilingual agents Marketing 62

Expivia

OCTOBER 4, 2021

If your business has customers, they need a way to contact you. And someone definitely needs to answer those calls, emails, and messages. This is when contact center outsourcing comes into play. Contact center outsourcing can take the weight of customer management off your shoulders.

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outsourcing Contact Center Call Center Calibration 98

Outsource Consultants

JULY 26, 2021

If you’re in the former category, then you really should keep reading. That’s because the pandemic has created a historic sea change for how businesses operate, the impact of which will be felt for more than a generation. Why Is It Perfect Timing for Outsourcing? How will you handle that increase in volume?

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outsourcing Call Center Technical Support Contact Center 128

Global Response

JULY 23, 2023

As a result, it should definitely be kept in-house, where it can be closely managed and controlled, right? In this article, we’ll give you a closer look at why some teams prefer to keep their customer service in-house, and why others outsource to a call center. Maybe not. Here’s what we’ve found.

Call Center 62

Call Center outsourcing Customer Service Bilingual agents 62

BlueOcean

OCTOBER 4, 2023

Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. And how do offshore solutions, interpreters, and texting play a role? That’s where the “language of their choice” piece of the puzzle can get complex. The same is true for first call resolution and average handle times.

Customer Support 124

Customer Support Bilingual agents outsourcing Contact Center 124

Global Response

DECEMBER 21, 2023

Can help desk outsourcing really make a difference on customer satisfaction? Whether you get tons of help desk requests or just a few, dealing with them often causes a lot of frustration to your customers—which is compounded if they can’t get quick and efficient resolution.

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outsourcing Abandon rate Technical Support First call resolution 62

TeleDirect

OCTOBER 23, 2023

Taking some of the countless responsibilities off you and your employees can free up internal resources. Instead of rushing to answer phones at all hours, your team can focus on providing the best products and services that define your brand. Several business segments can benefit from customer support outsourcing.

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Fonolo

APRIL 20, 2021

Is your call center experiencing an increase in abandoned calls ? Are your agents unable to answer an unexpected influx of inbound phone requests (otherwise known as call overflow)? 3 Proven Ways to Reduce Abandon Rates in the Call Center. 3 Proven Ways to Reduce Abandon Rates in the Call Center.

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Call Center Abandon rate outsourcing Wait times 148

Back Office Centers

DECEMBER 4, 2023

Order processing that is accurate and timely is essential to a successful business. Order processing is a business-critical operation, but it is not your primary business, therefore it can be readily outsourced. In addition to the labour arbitrage benefit, Outsource Order Processing Services and enhance customer experience.

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outsourcing Sales Transportation Finance 67

Fonolo

MAY 25, 2022

Operating a successful contact center is an expensive endeavour. From agent hiring and training to in-house IT support, marketing, and HR, call center costs quickly add up. Though some folks believe cutting corners on equipment is a great way to save your call center some cash, we beg to differ.

Call Center 67

Call Center Technology First call resolution outsourcing 67

Vcaretec

APRIL 10, 2023

Call Center Outsourcing is the practice of hiring a third-party company to handle incoming and outgoing customer calls on behalf of another organization. Outsourcing call center operations has become increasingly popular in recent years due to the numerous benefits it offers.

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outsourcing Call Center Best practices Advertising 52