InTheChat

MAY 7, 2019

This is the second post in our three-part series on digital trends in the travel and hospitality sector. In our first post, we discussed overall travel industry trends, as well as specific airline and hotel travel trends. Today, The post Hospitality and Travel Digital Case Studies appeared first on InTheChat.

Airlines 54

Airlines Contact Center Customer Experience 54

ShepHyken

DECEMBER 4, 2020

If this airline has primarily leisure travelers (i.e. families, vacationers, infrequent travelers) the adoption of this technology will likely be low. This week we feature an article from Liliana Petrova , founder of The Petrova Experience. This summer, The Petrova Experience conducted a Customer Experience Preparedness Survey.

Customer Experience 354

Customer Experience Airlines Customer centricity Surveys 354

Inbenta

NOVEMBER 3, 2022

Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. In the age of digital customer experience, customers expect fast and convenient interactions. Read full case study].

Healthcare 96

Healthcare Chatbots Morale Transportation 96

Netomi

FEBRUARY 21, 2024

These AI-powered tools are revolutionizing how hotels and travel agencies interact with their guests, offering convenience, speed, and personalized service. Technological advancements and a shift towards digital solutions shape today’s hospitality landscape. Chatbots are more than a passing trend.

Chatbots 40

Chatbots Upselling Feedback Personalization 40

The Petrova Experience

JUNE 29, 2023

Transportation Secretary Pete Buttigieg announced a change that will impact air travel starting July 1. Transportation Secretary Pete Buttigieg announced a change that will impact air travel starting July 1. A seasoned executive traveler spots operations breakdowns and customer service missteps. And there are many complexities!

Airlines 52

Airlines Transportation Government Best practices 52

Infinity

APRIL 22, 2022

At the start of the year, our call tracking data showed a healthy uplift in call volumes across the travel, retail and automotive industries. we shared in one of our first Pulse Check updates of 2022 showed that call volumes in the retail sector experienced triple-digit growth in January. lift in call volumes as the living costs rise.

Automotive 52

Automotive Healthcare Sales Marketing 52

The Petrova Experience

APRIL 24, 2023

In fact, a study published in December 2022 on individualized care for older adults including those with diabetes, reveals a “significant relationship… between patients’ perceptions and support of individualized care.” In fact, the Centers for Disease Control (CDC) reports ninety percent of the $4.1

Healthcare 52

Healthcare Wait times Technology Personalization 52