home-services 
Myra Golden Media
MARCH 18, 2020
If you and your customer service employees are stuck at home like most of us, it can be a fantastic time to jump into the professional development training you’ve been putting off. YouTube Short Customer Service Videos. LinkedIn Learning Customer Service Classes. Customer Service, SCORM 1.2-Compliant
TechSee
NOVEMBER 11, 2019
Smart Home technology is expected to become a $151.4 Many consumers face significant technical challenges as they set about smartening up their homes. That’s why many vendors are turning to self-service options for effective Smart Home support. These learning models can easily be applied in Smart Home routers.
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TeleDirect
OCTOBER 5, 2021
Work From Home Customer Service Representative Jobs – Right Here at TeleDirect! Before the COVID-19 pandemic, work from home jobs were regarded as a perk – definitely a nice-to-have, but certainly not an essential part of a professional work arrangement. Want to Work From Home?
Customers That Stick
MARCH 20, 2020
Prior to the current situation, the ability to work customer service jobs from home was increasing both as the technology and benefits of a distributed workforce increased. How to Destroy a Customer Relationship in the Final Moments Do Customer Service Jobs Come With Training? Read the rest here. »
Advertiser: The Office Gurus
While work-at-home has been an option for years, most nearshore BPO, contact center, and CX providers (for a variety of reasons) never adopted the solution. Partnering with a hybrid provider guarantees to brands that want no disruption in service and an immediate answer to any disaster. Reliable Connectivity. Business Continuity.
Transparent BPO
FEBRUARY 16, 2021
Work from home is here stay but your customer experience doesn’t have to be compromised.”. The post TRANSPARENT BPO SOLVES CUSTOMER SERVICE WORK-FROM-HOME CHALLENGES appeared first on Transparent BPO.
TechSee
FEBRUARY 27, 2018
The on-demand economy is defined as economic activity created to meet a consumer demand via the real-time delivery of goods and services. Other categories run the gamut from the obvious to the outlandish, such as on-demand parking spaces, dog-walking, manicures, car repairs and laundry services. million consumers annually and $57.6
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands. Providing data-driven coaching in live calls.
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The Northridge Group’s State of CX 2023 Part II research report reveals that nearly 50% of consumers surveyed had knowingly spoken to a customer service associate working from home—and almost 75% of those respondents felt the associate's location did not impact the service or experience.
Advertiser: The Office Gurus
Contact center outsourcing clients want guaranteed business continuity and security that is out of reach for BPO providers that are either pure play brick-and-mortar or work-at-home providers. The only real solution is a strategic blend of brick-and-mortar and work-at-home that only hybrid service providers can offer.
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands. Providing data-driven coaching in live calls.
Speaker: Vicki Brackett, Author and COO of Sinousia
Are you looking for new ways to engage your employees in either work at home environment or traditional brick and mortar? These strategies have been vetted by thousands of employees and have a track record of making immediate impact to customer service satisfaction scores, sales conversion, absenteeism and employee retention.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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