LiveChat

SEPTEMBER 23, 2019

Luckily, they already have one and it’s called LiveChat. Let’s take a closer look at LiveChat integrations and how they can keep your support in one place. If you’re already using it, there’s a good chance that your CRM is already connected to LiveChat. Read more about the benefits of LiveChat and CRM integration.

Management 57

Management Chatbots CRM Analytics 57

ShepHyken

JUNE 12, 2018

If the internal tools being used are outdated or difficult to use, it creates a negative in-house operation and frustrates employees. Gonzalez shared eight tools PATLive uses that have improved their support center operation: KnowledgeOwl : a knowledge management tool that keeps internal information organized in one place.

Personalization 179

Personalization Customer Support Answering services Call Center 179

LiveChat

AUGUST 26, 2019

When you log in to the application, you see the main dashboard, which is known as LiveChat Home. LiveChat Home is always available after you click a Home image in the menu. Part of getting there is knowing which channels help to sell your products. So, what do you want to measure with LiveChat? What goals can you set up?

Customer Service 57

Customer Service Management APIs Telemarketing 57

LiveChat

APRIL 29, 2019

But with your help, it can be more efficient, and lead to better support and increased sales. LiveChat for Managers is a brand new series on our blog, dedicated to those who manage teams working on chat and those responsible for customer service in their companies. Agent roles in LiveChat – Owner, Admin and Agent.

Management 62

Management Sales Accountability Call Center 62

ShepHyken

JANUARY 22, 2018

If your company currently uses chatbots, or is thinking about implementing a chatbot solution, then you must read this article. LiveChat) There are numerous of situations outside of work when customer service leads the prime. LiveChat) There are numerous of situations outside of work when customer service leads the prime.

Customer Service 224

Customer Service Wireless Chatbots Airlines 224

LiveChat

DECEMBER 18, 2018

It may happen, that someone from LiveChat team will visit your website and start a chat as well. We ask about the LiveChat itself and how we can help customers use it better. But that’s what we do at LiveChat, and customers love it. We can’t help ourselves. But they are not the only visitors you have.

Upselling 58

Upselling SaaS Feedback Personalization 58

LiveChat

JANUARY 3, 2019

It was a good year for the LiveChat blog. Let me proudly present a list of 12 killer posts we’ve published this year on LiveChat Blog. How we reached 100,000 unique views a month on LiveChat blog. The first post on our list is the LiveChat case study about the long way to reach 100k unique views on our blog.

Chatbots 59

Chatbots B2B SaaS B2C 59

LiveChat

JULY 29, 2019

Many awesome products we use have plenty of features which sometimes we don’t realize. I’m sure you also have those Eureka moments with different products you use. I’m sure you also have those Eureka moments with different products you use. Curious if that’s the case with LiveChat? Let’s start with tagging.

Management 52

Management Analytics Personalization Metrics 52

LiveChat

DECEMBER 12, 2019

For example, in the agent category, you will see all reports that help you manage your team’s performance. You can use the report to check the differences in chat volume between particular teams or keep an eye on certain subjects (e.g., Tell us what you think. Your feedback really helps us make LiveChat better.

Management 66

Management Benchmark Enterprise Metrics 66

LiveChat

SEPTEMBER 22, 2017

For example, most of us have an ex-partner. We used to love each other, but at some point, something caused us to go apart. So today, I will help you to give your customers good reasons to stay with you. You use to have great fun together and, of course, you’re both helping yourselves in tough moments.

Entertainment 106

Entertainment Customer centricity Sales Self service 106

LiveChat

FEBRUARY 1, 2019

When we say customer satisfaction at LiveChat, we mean the ratio of good customer rates to all customer rates on chat (good and bad). To help you start, I’ve pulled the main takeaways from LiveChat 2019 Customer Service Report that you should focus on. What technologies are you using to create a better experience?

Customer Service 57

Customer Service Chatbots Technology Education 57

LiveChat

MAY 25, 2018

4 years ago, I was given the challenge to write my first article for the LiveChat Blog. And so I wrote the first article for LiveChat. For the record, LiveChat Blog had a small audience back then and our job was to get traffic to our blog and make it popular. Writing, graphics and the whole outcome – it was all on us.

Inbound sales 66

Inbound sales Marketing Personalization Customer Service 66

ShepHyken

AUGUST 29, 2016

If you’re looking to improve service delivery and stand out from the competition, below are five areas where contact center communications solutions can help. He talks about the importance of flexibility, the proper use of data, the concept of journey mapping and more. LiveChat) You make your own luck in customer service.

Customer Service 0

Customer Service Journey mapping Contact Center Customer Care 0

Netomi

JULY 11, 2022

Here are 3 main benefits of using live chat software: A cinch to install Adding live chat functionality to a website or within an app is quick and easy to implement. Here are some of the key questions to keep in mind when evaluating live chat software tools: Does it work well with the people, processes, and tools that your agents already use?

Chatbots 52

Chatbots Analytics CRM Metrics 52

Comm100

JANUARY 5, 2022

It’s unarguable that live chat can help improve communication between government and citizens. A major reason for live chat’s popularity is its ease of use, so it’s crucial to find a solution that offers this. If something is complicated to use, customer experience will immediately suffer, and as so will engagement.

Government 76

Government CRM SaaS Marketing 76

LiveChat

NOVEMBER 13, 2018

If you still wonder how to make a great customer success strategy , read the recent post – Customer Success Management in SaaS – LiveChat Team Strategy. I interviewed Martyna and Jakub , LiveChat’s CSMs to find out more about their work, tools they use and skills they possess or want to improve.

SaaS 54

SaaS Management Feedback Customer Support 54

Toister Performance Solutions

FEBRUARY 15, 2018

where the card was used for automatic payment. The LiveChat Customer Service Report 2018 shows an overall chat satisfaction decline from 86.35 Best Practices to Speed Up Chat I reached out to leading chat providers such as Comm100, LiveChat, and Zendesk to learn some best practices. It was not a great experience.

Wait times 55

Wait times Chatbots Best practices Benchmark 55

Netomi

APRIL 12, 2022

When evaluating live chat software tools, questions to keep in mind include: Does it work well with the people, processes, and tools that your agents already use? Learn more about how Netomi’s fully customizable chat widget can help your team offer 24/7 support over chat! Best for teams already using HubSpot or another CRM.

Analytics 52

Analytics CRM Metrics Chatbots 52

LiveChat

OCTOBER 20, 2017

We finalized our list and came up with 3 things live chat would help us with. One of the last chat systems we tried was LiveChat. At this point, we decided that LiveChat was an app for us. Now that the decision was made to go with LiveChat, it was time to finish setup and installation.

Scripts 52

Scripts Personalization Sales Time management 52

LiveChat

NOVEMBER 27, 2018

Let me just say that when you decide to use your chatbot app while it’s still a prototype, you should be prepared for problems. The second, more severe problem was that there was no simple ChatBot-LiveChat integration. Another thing we wanted to achieve is to help our website visitors easily find information about LiveChat.

Chatbots 71

Chatbots Customer Service Education Accountability 71

LiveChat

APRIL 6, 2018

People use to see open-office as a cheap version of a proper office (the unspoken word “cubicles” hangs in the air). I can’t blame them, I used to work in an open office and I wasn’t able be productive knowing that my manager creeps over my shoulder. Piotr Bednarek, LiveChat Chief Operating Officer.

Personalization 52

Personalization Marketing Management 52

ShepHyken

JULY 18, 2016

LiveChat) Read funny customer service quotes to find out why customers are like teeth and why not responding on Twitter is quite similar to hanging up the phone on customers. This article focuses on a couple of important ideas that can help any marriage – and any customer relationship. My Comment: Want to smile today?

Customer Service 174

Customer Service Marketing Customer Experience 174

LiveChat

JANUARY 29, 2020

According to a HubSpot study, 62% of customers want to use email to communicate with companies. Customers are used to sending emails, so we all need an efficient tool to manage them with ease. Let them reach out to you using their preferred channel. You can use them in the same way as you do in LiveChat.

Multichannel 28

Multichannel Feedback Accountability Customer Support 28

LiveChat

DECEMBER 16, 2016

When you hear about live chat, you probably think it’s the tool customers use when they have a question. You need to think of live chat used in a more proactive way. The way in which you first write to a customer and offer help, while they’re browsing your website. At LiveChat we call it a greeting.

APIs 64

APIs Sales Education Personalization 64

LiveChat

MAY 27, 2016

Since it’s inception, Facebook has been used by customers to quickly get in touch with businesses. However, you can get around that by using LiveChat on your Facebook Fan Pag e. Adding LiveChat to Facebook Fan Page. Whenever someone accesses this option, a chat window from your LiveChat will open straight on Facebook.

Feedback 53

Feedback APIs Customer Service Accountability 53

JivoChat

APRIL 21, 2021

One downside of online shopping is that customer service isn’t as immediate or helpful as shoppers want it to be. In this article, we’ll explain what chat tools are, how to use them, and how they can benefit your business. You can also use chat tools to improve communication among internal teams.

Chatbots 52

Chatbots Analytics CRM Sales 52

Comm100

FEBRUARY 1, 2023

Chapter 3 Benefits of live chat in higher ed Chapter 4 Higher education live chat use cases Chapter 5 Best live chat for higher education CHAPTER 1 What is live chat for higher education? Live chat for education also allows schools to stay on top of student support and recruitment by notifying agents when someone appears to need help.

Education 86

Education Wait times Personalization Surveys 86

LiveChat

FEBRUARY 6, 2018

You need to use existing resources to save agents’ time and make them feel more satisfied with their job. For those frequently repeated questions, at LiveChat you can create canned responses and shorten your response time. Each LiveChat account comes with a set of sample responses. The key here is to work smarter, not harder.

Average Handle Time 51

Average Handle Time Technical Support Coaching Chatbots 51

LiveChat

APRIL 24, 2019

To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Let’s start with a few words about how LiveChat can help you improve sales, communicate with customers, and organize support in your company. And how can you measure it with LiveChat to know it’s profitable? TRY IT FREE.

Management 28

Management Accountability Sales Customer Service 28

LiveChat

MAY 17, 2017

In this post, I’m describing the way LiveChat helped to grow our business, keep customers happy and reduce the number of incoming calls. Our founders began hiring more people to help keep track of phone calls while others attended the photo booth at events. First years of the SnapBar. The decrease was undeniable.

Wait times 52

Wait times Sales Contact Center Customer Service 52

LiveChat

FEBRUARY 27, 2018

There is also a number of types of technologies to use to operate your online retail business – from the e-commerce platform to payment systems, to CRM, Live Chat, SEO and other tools. Track brand mentions and find leads on social media to help improve brand awareness. Send right emails at the right time and track conversions.

Analytics 53

Analytics Accountability Sales Customer centricity 53

LiveChat

NOVEMBER 27, 2017

And want to help you handle your chats! We’ve created Internal Knowledge Base you can install in the LiveChat application. How Internal Knowledge Base can help you. The Internal Knowledge Base is created by a company strictly for internal use. This information is for employee use only. It looks like this: #1.

Feedback 48

Feedback Best practices Customer Service 48

JivoChat

JULY 28, 2021

With a live chat app, you can answer customer questions immediately, help website visitors find the information they’re looking for, and establish the kind of rapport that keeps people coming back to your site. When you purchase a live chat app, you’ll want to start using it immediately, so look at whether you can easily install it.

Sales 52

Sales APIs Chatbots Enterprise 52

LiveChat

OCTOBER 6, 2016

As a result, you can provide help to more customers and make more money. Here’s how you can deal with increased traffic during the Holiday Shopping season using seasonal hiring. You need great people helping your customers and you need them locked in and ready for training by the first week of November or last week of October.

Schedule adherence 52

Schedule adherence Coaching Feedback Metrics 52

LiveChat

AUGUST 7, 2018

Use a data driven approach. And, we do have several tools and methodologies to use these data to improve systems and processes. For example, Pickaweb , a UK based hosting service company effectively uses the reporting features of LiveChat to enhance their customer satisfaction. Manage workflow better with automation.

Customer Service 68

Customer Service Analytics Sales Customer Support 68

LiveChat

SEPTEMBER 24, 2015

See how you can do that with custom LiveChat greetings and why you can learn a lot from bird tagging when preparing email marketing campaigns. Using greetings for email marketing. You have their attention now and you should use that to your advantage. You need to tag the links they use to reach your website. Sounds good?

Marketing 66

Marketing Sales Best practices 66

LiveChat

MARCH 16, 2016

If you have LiveChat on your website, you probably know how useful it is for your business. It helps your customers contact you and drives sales. But LiveChat can provide much more than just chatting. Integrating LiveChat with CRM software. Here’s how you can use this. Help your team sell more.

CRM 44

CRM Technical Support Sales Accountability 44