LiveChat

FEBRUARY 1, 2019

When we say customer satisfaction at LiveChat, we mean the ratio of good customer rates to all customer rates on chat (good and bad). To help you start, I’ve pulled the main takeaways from LiveChat 2019 Customer Service Report that you should focus on. Consumers wants to be heard, listened to and helped ASAP.

Customer Service 57

Customer Service Chatbots Technology Education 57

LiveChat

APRIL 24, 2019

To help you with that, we’ve prepared a brand new series on our Blog: LiveChat for Managers. Let’s start with a few words about how LiveChat can help you improve sales, communicate with customers, and organize support in your company. And how can you measure it with LiveChat to know it’s profitable? TRY IT FREE.

Management 28

Management Accountability Sales Customer Service 28

LiveChat

AUGUST 14, 2018

Now, let’s look into how Shopify uses different channels to provide support to its +600,000 merchants, worldwide: Shopify Help Center. After all, what’s the benefit of having a LiveChat software on your website if visitors need to wait for a response via email? Call support.

Best practices 46

Best practices Customer Service Customer centricity Customer Support 46

LiveChat

SEPTEMBER 22, 2017

So today, I will help you to give your customers good reasons to stay with you. You use to have great fun together and, of course, you’re both helping yourselves in tough moments. It will help you to gain their satisfaction and build affection towards your brand. Will you help me to solve my problems? Is it fun?”.

Entertainment 106

Entertainment Customer centricity Sales Self service 106

LiveChat

NOVEMBER 27, 2017

And want to help you handle your chats! We’ve created Internal Knowledge Base you can install in the LiveChat application. How Internal Knowledge Base can help you. With the knowledge base, you have answers to all the important questions from customers, prepared by experienced teammates right in the LiveChat app.

Feedback 48

Feedback Best practices Customer Service 48

JivoChat

JULY 28, 2021

With a live chat app, you can answer customer questions immediately, help website visitors find the information they’re looking for, and establish the kind of rapport that keeps people coming back to your site. When you purchase a live chat app, you’ll want to start using it immediately, so look at whether you can easily install it.

Sales 52

Sales APIs Chatbots Enterprise 52

LiveChat

FEBRUARY 4, 2016

All the value in the world won’t help you keep a customer that doesn’t know how to use your product. It’s up to you to help the customer understand and be successful with it. You want to help your users overcome the initial difficulties so that they can reach the value you’re offering ASAP. Onboarding experience in LiveChat.

Accountability 40

Accountability Personalization Customer Experience 40

LiveChat

JANUARY 29, 2020

Now, we took the next step and integrated LiveChat with HelpDesk to give you an even better experience when it comes to managing multichannel customer support. HelpDesk has your favorite features from LiveChat such as tags, canned responses, and private notes. You can use them in the same way as you do in LiveChat.

Multichannel 28

Multichannel Feedback Accountability Customer Support 28

Netomi

APRIL 12, 2022

A cinch to install, adding live chat functionality to a website or within an app is quick and easy to implement, and enables agents to serve multiple customers concurrently. Learn more about how Netomi’s fully customizable chat widget can help your team offer 24/7 support over chat! What are some of the benefits of live chat software?

Analytics 52

Analytics CRM Metrics Chatbots 52

Netomi

JULY 11, 2022

Here are 3 main benefits of using live chat software: A cinch to install Adding live chat functionality to a website or within an app is quick and easy to implement. To help your team realize the full benefits of live chat software and make the most of these powerful tools, we break down the core highlights and features of the best.

Chatbots 52

Chatbots Analytics CRM Metrics 52

LiveChat

JULY 18, 2017

One of the possible outcomes of installing LiveChat on your website is getting more customers out of it. Having LiveChat on your website can help you generate more leads from visitors – read more to find out why and how this can be achieved! Why live chat can help me in gathering leads.

Engineering 51

Engineering Sales Personalization Analytics 51

JivoChat

APRIL 21, 2021

One downside of online shopping is that customer service isn’t as immediate or helpful as shoppers want it to be. With chat tools, businesses can engage in one to one live chat to answer questions, ask for feedback, or help customers find products. Omnichannel messaging software helps you maintain continuity in customer interactions.

Chatbots 52

Chatbots Analytics CRM Sales 52

LiveChat

JUNE 19, 2018

If there’s one perfect customer support software for all the businesses out there, that’s LiveChat. Many companies I’ve talked to while creating their case study, shared what was going on that pushed them to install LiveChat. Employees’ perspective (customer support agents): How are they helping customers now?

Customer Support 44

Customer Support Accountability Self service Personalization 44

LiveChat

OCTOBER 26, 2016

That’s probably why 200 million people worldwide installed ad-blocking software last year. For example, LiveChat customers care about delivering great customer service to their clients and our product has the features to do that. It helps you to brand your company and people will notice and remember you. Peter Drucker.

Marketing 53

Marketing Advertising Education Customer Care 53

aircall

APRIL 2, 2021

If it’s the right time for your small business to make the switch from a private branch phone system or landline to a virtual phone system, we’ve got the low-down on what a remote phone system is, how it supports remote employees, and how it can help business owners improve the customer experience overall. . What Is a Remote Phone System?

voip 62

voip Interactive Voice Response virtual call center CRM 62

LiveChat

AUGUST 24, 2018

Luckily, live chat can help real estate agents avoid the pitfalls of digital customer service while simultaneously boosting sales. Some of the questions asked respondents to compare how their leads increased after installing a chat service and to assess their conversion rate for those leads.

Real estate 45

Real estate Sales Consulting Consulting 45

LiveChat

MARCH 8, 2019

Among them, you can also find live chat – a solution that allows you to support your online customers whenever they need your help. Well, an excellent example of such integration is the LiveChat OpenCart extension which helps visitors to interact with your eCommerce store in real time. Improvising customer service.

Sales 34

Sales Feedback Upselling Education 34

Netomi

SEPTEMBER 20, 2021

To help companies of all sizes find the best of the best, we’ve rounded up the best 13 AI chatbots for specific business use cases. Netomi’s AI platform helps companies automatically resolve customer service tickets on email, chat, messaging and voice. There’s an easy one-click installation process. Customization. Deep learning.

Chatbots 126

Chatbots APIs Surveys Analytics 126

LiveChat

JUNE 8, 2018

Even in business, communicating with customers effectively can help you gain their loyalty – leading to repeat purchases, positive word-of-mouth, and referrals. Or, you can install a live chat app on your website and talk with a couple of customers simultaneously. How does this help? It’s up to you. #2.

B2C 66

B2C B2B Scripts Wait times 66

LiveChat

AUGUST 10, 2016

Luckily, the shop assistant was observing you discretely, so once they notice that you need help, they approach you to offer it. Once your customer enters your website, you can set up your greeting so it invites your customer to chat anytime you think they would like to get help. Live chat greetings work the same way.

Surveys 53

Surveys Personalization Customer Service Feedback 53

LiveChat

NOVEMBER 20, 2018

It can help improve customer experience in the B2B market as well. Let’s take a look at how the IoT can help you improve customer experience. #1. With the support of Windows, Mac and Linux, you can be assured that it can be installed on all of your computers and those of your clients. #2. Provide real-time, accurate information.

Customer Experience 78

Customer Experience B2B Engineering Transportation 78

LiveChat

JULY 25, 2017

It will help you stand out and will get you more chats during summer. You installed an innovative tool and then get rid off it when it was convenient to you, just to come back to it when you think it’s best. You will have LiveChat with basic features, but it might be all you need during summer. What will your customers think?

Customer Support 52

Customer Support Customer Service Sales Personalization 52

LiveChat

APRIL 18, 2017

This is how the term customer support is defined in Techopedia : “service efforts from technology vendors and provides that focus on helping customers to use products and services correctly, efficiently, and effectively. They won’t be in charge of helping the customers use the software or technology product you sell.

Customer Support 55

Customer Support Customer Service Technical Support Consulting 55

LiveChat

SEPTEMBER 22, 2017

So today, I will help you to give your customers good reasons to stay with you. You use to have great fun together and, of course, you’re both helping yourselves in tough moments. It will help you to gain their satisfaction and build affection towards your brand. Will you help me to solve my problems? Is it fun?”.

Entertainment 28

Entertainment Customer centricity Sales Self service 28

CrazyCall

JULY 2, 2019

Yet, it’s so powerful and can help you achieve great results when it comes to customer service that we simply can’t skip it! While it may seem unattractive and futile, a well-organized IVR can truly help your customers. Livechat Inc. Livechat produces a live chat solution that you can implement on your website.

Interactive Voice Response 91

Interactive Voice Response Customer Service Accountability Customer Support 91

LiveChat

MAY 10, 2019

To be clear on your needs and demands, try making a straight-forward list that helps you in defining your core requirements. Having more questions like these will help you understand your store’s needs and your goals. This is why you need to identify your niche and narrow it down with the help of targeted keywords.

Marketing 47

Marketing Engineering Accountability Customer Support 47

LiveChat

APRIL 29, 2016

I’m talking about all the effort required to get just one more customer while there are several existing customers that are about to leave but would require only a small bit of help to stay. Customer retention helps you decrease this churn rate , i.e. the rate at which you are losing customers. Why is customer retention so important.

Customer retention 39

Customer retention Surveys SaaS Marketing 39

LiveChat

JULY 11, 2017

In this article, I will help you get a new approach to insights, learn what are the hard questions you need to ask yourself, and how to get the answers. This is the basic, because if you don’t have the right understanding of what really matters, anything I write below will not really help at all. How to do it?

Real estate 41

Real estate Feedback Surveys Customer Service 41

LiveChat

DECEMBER 21, 2016

I think it helped that the cookies were really, really good (handmade with ingredients from small farmers), and not just run–of–the–mill holiday cookies,” says Jason Simms, Principal at Simms PR. The post 7 Ways to Show Customer Appreciation This Holiday Season appeared first on LiveChat.

B2B 45

B2B Surveys Personalization Management 45

LiveChat

OCTOBER 31, 2016

Think of schema markup as a code that you will need to put on your website to help search engines provide more informative results for users. This also helps search engines verify the information that you submit and allow them to cross-reference the details. While you’re at it, add your NAP in HTML as well.

Engineering 71

Engineering Accountability Surveys Analytics 71

LiveChat

OCTOBER 21, 2019

If it’s done right, email marketing can help businesses boost their brand visibility and get more leads. In such instances, predictive analysis can help you send targeted emails. In addition to this, predictive analysis can also help you estimate the total time for which a specific product is expected to last.

Analytics 34

Analytics Marketing B2B Customer retention 34

LiveChat

MARCH 30, 2018

We hope it will help you to learn the basic rules of posting on this social media platform. Facebook Video Ads can be used for various objectives like increasing reach, Brand awareness, traffic generation, boost engagement, page likes, app installs, events, etc. Page post link/offer. You can add website links in Facebook posts.

Advertising 31

Advertising Marketing Technology Personalization 31

OctopusTech

NOVEMBER 30, 2022

BigCommerce apps are software that is present in the BigCommerce app store that helps you meet all your required needs so that your site grows and runs exceptionally. Steps involved to install an app: Search www.bigcommerce.com/apps/ in the search engine. Click on the install button. From here, log in to your store.

Sales 12

Sales Analytics Marketing Abandon rate 12

LiveChat

AUGUST 16, 2016

Not as an obstacle to our website success but as a tool helping a user find what they are looking for? But although we don’t know what SEO likes, we know good practices that can help us to gain the higher place in Google rankings. As every young business, you need more leads and a strategy that will help with SEO. SEO Basics.

Engineering 52

Engineering Advertising Best practices Marketing 52

LiveChat

MARCH 16, 2018

There is no onboarding onto a social platform or app installation required for effective communication between the two parties. Including a name and aligning the content of the message to past customer actions will help customers relate to the message. “Hi You contacted us last week about the rally. RSVP by replying with a Y”.

Real estate 43

Real estate Airlines APIs Healthcare 43

LiveChat

JULY 27, 2016

Getting the app installed on a users machine is way more important for Skype than getting them to use the web app. Once the native desktop app is installed, it’s always available to the user. In this example, Desk.com , a popular help desk provider offers such a CTA to get people to try out their free trial.

Upselling 44

Upselling SaaS Sales Marketing 44

LiveChat

MARCH 23, 2016

You can use upselling like this to set up a brand new pc or install a wall-mounted TV. This way, they will see that they are missing out on features that really could help them. The post What Is Upselling and How It Can Increase Your Revenue appeared first on LiveChat. Cross-selling options when buying a camera on Amazon.

Upselling 48

Upselling Sales Marketing 48