ShepHyken

JANUARY 22, 2021

Sh e shares best practices supervisors can use for monitoring call center agents in a work-from-home scenario. The landscape of contact centers has shifted to the WFH (work-from-home) model overnight, bringing in many challenges and opportunities. Create a High Trust Environment. Network & Device Management. Here’s how!

Best practices 217

Best practices Call Center Average Handle Time virtual call center 217

Beyond Philosophy

JULY 14, 2022

Let’s talk through the theories of humor, which sounds like the worst idea in the world. But for the rest of us, if we want to become more amusing, it is helpful to consider what makes things funny. Many one-liners and short jokes work using this theory. We would be glad to hear from you and help you with your challenges.

Coaching 413

Coaching Consulting Consulting Personalization 413

VirtualPBX

JANUARY 3, 2022

The future of business recruiting and remote working is evolving. Since 1998, helping companies and teams work and communicate from anywhere has driven the VirtualPBX squad. We constantly improve the transition and communication processes for remote employees because we know the remote work lifestyle is here to stay.

Technology 105

Technology Personalization Management 105

Vistio

JULY 20, 2021

Remote work is here to stay. Establishing new hiring practices allows you to support an environment that includes agents working both in a brick-and-mortar contact center and remote. Establishing new hiring practices allows you to support an environment that includes agents working both in a brick-and-mortar contact center and remote.

Contact Center 102

Contact Center Technology Management 102

24-7 InTouch

APRIL 12, 2024

Social commerce is a powerful sector of the digital world, creating an innovative blend of social media and online shopping that continues to evolve. With the help of AI and automation, social commerce has the potential to transform likes and shares into sales and loyal customers.

Analytics 52

Analytics Sales 52

Beyond Philosophy

OCTOBER 30, 2021

Lucky for her, she listens to our podcast and took advantage of our “Help! 18:13 Ryan suggests using the principles behind “nudging” to help the boss understand the importance of using the mission and values more in their leadership. ’ As a result, he has 289,000 followers of his work. .’

Consulting 170

Consulting Consulting Customer Experience Metrics 170

VirtualPBX

SEPTEMBER 9, 2021

In today’s environment, after over a year of disruptions to the workplace, a growing number of people have had to adapt and develop new work habits; adopting collaboration tools, working from home, and embracing the challenges and benefits. The Future of Work is Remote. Collaboration Tools Power Remote Teams.

APIs 96

APIs Sales Marketing Management 96

OctopusTech

APRIL 24, 2024

” It is like having an e-commerce store at the center of an online mall with traffic from all corners of the world. Read more about how does Shopify works. These are the few features you can use anywhere: limitlessess product list, secure checkout, and creating your coupon codes. It can vary from free to a monthly fee.

Technical Support 62

Technical Support Management 62

Momentum Telecom

MARCH 2, 2023

Business leaders worldwide have woken up to the advantages of hybrid work, with an estimated 40.7 employees predicted to work remotely by 2025. Improve Productivity With Virtual Coffee Breaks Working from home can significantly impact your employees’ mental health. million U.S.

Management 52

Management contact center solutions Cloud contact Contact Center 52

ShepHyken

FEBRUARY 9, 2018

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Not only will it solve your content reach and trust issues, you’ll also get the best customer service team in the world – a group of loyal and highly-engaged employees.

Customer Service 378

Customer Service Morale Sales Coaching 378

CSM Magazine

FEBRUARY 14, 2024

In the always-changing world of sun power, good marketing plans need a lot of knowledge from data and they need to use this information well. Call tracking services have changed how solar companies measure if their ads work. This level of detail helps marketers to understand which marketing actions get the most leads or sales.

Analytics 52

Analytics Marketing Advertising Sales 52

NICE inContact

SEPTEMBER 14, 2021

The rapid shift to remote working due to COVID-19 meant contact center operations needed to deploy solutions to let them seamlessly manage a remote workforce without losing efficiencies or negatively impacting customer experience (CX).

Contact Center 17

Contact Center Customer Experience Management 17

Aspect

MARCH 23, 2020

As technology leaders, we have been mulling over what the Aspect technical team can do to help us get through these challenging times. The medical and economic threats our world faces can’t be fixed with software, but perhaps some of the things we have learned, building tech over the years, can be of use.

Contact Center 143

Contact Center Surveys Technology 143

ShepHyken

NOVEMBER 4, 2022

BPOs not only help you win customers, but they are a proven method of generating revenue as well. In today’s world, with people’s attention spans becoming shorter by the day, resolving issues quickly and efficiently is every company’s goal. Let us look at six ways in which BPOs can increase customer experience for your business. .

Customer Experience 161

Customer Experience Scripts Self service outsourcing 161

Avoxi

AUGUST 2, 2021

7 Reasons Virtual Clinical Trials are Here to Stay Modern Advantages of Virtual Clinical Trials The COVID-19 pandemic has revealed at least one silver lining in our changed world: The fact that today’s technology allows companies to conduct more types of work from anywhere in the world.

Technology 62

Technology 62

Taylor Reach Group

JUNE 23, 2021

TRG’s consultants and partners have extensive experience in supporting customer experience (CX) operations in the retail and ecommerce spaces, having worked with many of the most successful brands in the marketplace. (TRG) to support the setup, and implementation, for its ecommerce contact center operations.

Government 120

Government Consulting Consulting Contact Center 120

Taylor Reach Group

JUNE 21, 2021

Unfortunately, NGOs are often working within limited budgets and experience, and as a result may take steps that are suboptimal.”. With this analysis in hand, the firm will be able to strategize and implement changes that will streamline and optimize the contact process, ensuring callers are able to get the help they need right away.

Consulting 128

Consulting Consulting Contact Center Government 128

JustCall

MAY 26, 2022

We are growing fast – 5x last year – so we are expanding our Inside Sales Team to help us accelerate our growth. – Help new customers with onboarding and account setup. – Monitor usage and help engineering team with improving the product. Our sales cycle is pretty short & sorted. Experience.

Sales 98

Sales SaaS Accountability Engineering 98

Quality Contact Solutions

MARCH 1, 2021

When I first started working in the telemarketing services industry, I got up every morning, drove 20 miles to an office, and made $5 an hour. The dynamics of a call center helped fuel my competitive spirit. I work from home , and it is fantastic. Working from home indeed contributes to a better work-life balance.

Telemarketing 98

Telemarketing Morale Call Center Coaching 98

Interactions

DECEMBER 28, 2022

We launched Trustera, a game-changing PCI compliance platform that is a must-have solution for every business with work-from-anywhere (WFA) environments. We announced a notable business collaboration with NVIDIA to help drive our business growth, initiated a partnership program, grew our Bangalore team and much more. .

Customer Care 62

Customer Care Customer Experience 62

Call Design

AUGUST 25, 2021

Gamification isn’t anywhere near as expensive as it used to be, especially with more industry-specific companies focusing on providing accessible solutions. 74% of employees believe a lack of continuous training is their most significant hurdle to reaching their full potential, demonstrating the void that gamification can help fill.

Gamification 145

Gamification Employee engagement Surveys Consulting 145

Call Design

JUNE 22, 2020

While the world is slowly returning to normal after a global pandemic, now is the time to identify how your contact centre can be improved. How automation helps. Automation includes Interactive Voice Response , Chat Bots, and self-help applications (web browser or smartphone app-based). How Call Design Can Help.

Interactive Voice Response 187

Interactive Voice Response Chatbots Best practices Consulting 187

NobelBiz

NOVEMBER 20, 2023

Let’s delve into the transformative world of VPS, unlocking the keys to elevating your business communication strategy. Whether you’re stationed in the office, working remotely, or constantly on the move, this system ensures you never miss crucial calls.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

TechSee

MAY 4, 2021

The Gig Economy – Work On-Demand. In recent years, the world has been trending toward a gig-based economic format. A gig refers to when an independent worker is hired, often through a digital marketplace, to work on a short-term project or task on-demand, such as freelancers, independent contractors, and temporary hires.

Customer Service 182

Customer Service Contact Center Agent burnout Call Center 182

Quiq

FEBRUARY 3, 2023

In 2019, the travel and tourism industry accounted for 1 in 10 jobs around the world. Then the pandemic happened, and the industry lost 62 million jobs overnight, according to the World Travel & Tourism Council (WTTC). Many people aren’t willing to give up weekends and holidays with their families to work in hospitality.

Customer Service 80

Customer Service Chatbots Airlines Feedback 80

SharpenCX

SEPTEMBER 22, 2021

Whether it’s Miami, Florence, London, Tokyo — in any of the 65,000 cities in 191 countries where Airbnb has a presence — you get a taste of the local flavor. >> Read Next: 3 Projects to Help You Deliver Good Customer Service Daily. The model relies on connecting strangers with strangers all over the world.

Customer Experience 128

Customer Experience Self service Contact Center Call Center 128

Quality Contact Solutions

AUGUST 19, 2021

Providing a world-class customer experience helps with retention, but what about new clients? The agency has a few satellite offices or now, post-COVID, 50 insurance producers working to keep that pipeline full of new business.??. this type of work in previous articles. Still, we have already discussed the ? insurance ?

outsourcing 98

outsourcing Call Center Sales Customer Experience 98

ProProfs Blog

APRIL 30, 2020

Nevertheless, we have strong resilience and contingency plans to help us cope with COVID-19. The survey maker tool allows us to create forms to capture the personal information of every applicant, thereby, helping us in our attempt to be a paper-free organization. As an organization, we have always emphasized the notion of self-help.

Surveys 152

Surveys Healthcare Employee engagement Personalization 152

CSM Magazine

AUGUST 8, 2022

In this article, we will discuss how using a VPN can help your team deliver exceptional customer service. Additionally, VPNs can help to improve customer service by providing a way for businesses to connect with their customers remotely. Here are 10 ways a VPN can help your team to deliver great service.

Customer Service 52

Customer Service Government Personalization Accountability 52

Talkdesk

SEPTEMBER 4, 2020

Many financial institutions have been around for over 100 years and have survived depressions, recessions and two world wars. New-normal banking contact centers should empower agents to engage with customers any time, anywhere, from any device, without ever sacrificing security, privacy or service quality.

Banking 114

Banking Contact Center APIs Cloud contact 114

Hodusoft

AUGUST 4, 2021

A Guide to Hybrid Workforce Technology for the Future of Work. For most of us, the pandemic has been a period of remote work, with in-between visits to the place of work. As things change in the post-vaccinated world, business leaders need to find a way of adapting to the ‘new normal. WFH and Technological Interventions.

Technology 98

Technology Contact center software Interactive Voice Response Contact Center 98

OctopusTech

JANUARY 25, 2021

The BPO industry is one such industry that was able to leave behind archaic thoughts about remote working and accept it completely to function during the times of lockdown across the globe. Now that we have seen the dawn of 2021, this trend of remote working continues to be key in these still uncertain times.

outsourcing 62

outsourcing Customer Support Management 62

VirtualPBX

DECEMBER 17, 2021

Staying put in the holiday break zone is sometimes easier said than done, switching modes from working at home or office to preparing for family arrivals and shopping excursions. Everyone needs the ability to unplug from work at a moment’s notice. But HOW does it work? Remember, with great power comes great responsibility.

voip 98

voip Call flow Marketing Technology 98

Hodusoft

JANUARY 3, 2024

An era where agents can work from anywhere in the world without being tied to one particular place. In the last few years, the demand for CCaaS has increased significantly owing to the growth of remote working and agents working from home during the pandemic and subsequent lockdowns. billion by 2030.

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Babelforce

MARCH 30, 2022

This has two significant benefits for people who use cloud-based programs: You don’t have to store data or run programs on your own network You can access the data or programs in the cloud from anywhere with an internet connection. Agents can work anywhere. Agents can work remotely via a virtual call center.

call center solutions 52

call center solutions Call Center call center software Contact Center 52

Quality Contact Solutions

OCTOBER 28, 2021

Do you like helping others? Over the last 15 years, we’ve refined our hiring processes, including how to write an effective job posting to help us attract and retain the very best talent in the United States. . Do you enjoy learning about new beauty products? If someone disagrees with you, do you keep your calm?

Telemarketing 98

Telemarketing Customer Service Call Center outsourcing 98

Creative Virtual

OCTOBER 6, 2021

As we find ourselves making our way, 18 months and counting, in this new normal it is a safe bet that the world of AI-powered self-service isn’t going anywhere. AI remains a major trend in the technology sector that will continue to alter how we work and live.

Self service 92

Self service Contact Center Technology Personalization 92