Certified Languages International

APRIL 8, 2019

As of now, if a patient would like to be seen by his or her provider through videoconferencing technology, the patient must travel to an eligible facility, often called an “originating site.” The aim of the bill is to remove originating site restrictions to include a patient’s home as a coverable location.

Healthcare 64

Healthcare Technology 64

Certified Languages International

JUNE 6, 2019

As of now, if a patient would like to be seen by his or her provider through videoconferencing technology, the patient must travel to an eligible facility, often called an “originating site.” The aim of the bill is to remove originating site restrictions to include a patient’s home as a coverable location.

Healthcare 40

Healthcare Technology 40

TRUSTID

OCTOBER 21, 2018

The expectations that customers have when talking to a call center agent plays a big role in both your customer experience and how your customers feel about your brand. The article cites three common performance benchmarks that can help you compare how your call center measures up against other call centers. Dowling, M.D.,

Call Center 52

Call Center Abandon rate Benchmark Healthcare 52

ProProfs Blog

DECEMBER 6, 2021

29% of people cite security concerns as one of the main reasons for abandoning online forms, followed by form length (27%). If you’ve been using Wufoo and looking for Wufoo alternatives, then you’ve come to the right place. Using a quiz-like form for collecting information has the potential to triple conversions. What is Wufoo?

Surveys 78

Surveys Enterprise Feedback CRM 78

Callminer

JULY 23, 2019

The right encouragement, or even criticism, could dramatically alter agent performance, both for on-site employees and at-home agents. However, knowing how to deliver feedback can be tricky. One state government agency shared how its traditional annual employee survey spurred enterprise-wide action to make things better.

Best practices 140

Best practices Feedback Call Center Coaching 140

Serenova

AUGUST 23, 2019

In healthcare, it’s enrollment periods. That means increasing technology bandwidth and hiring on-site seasonal employees who may—but often don’t—bring the experience and skill to seamlessly navigate through the high volume. As a parent, this is a time of mixed emotions for me. For retail, it’s holiday shopping.

Customer Experience 65

Customer Experience contact center solutions Contact Center At home agents 65

SmartKarrot

NOVEMBER 2, 2020

The best way to know how to retain customers is to hear it from other business owners who do just the same. The best way to know how to retain customers is to hear it from other business owners who do just the same. He adds, “According to one study , the top cited reason that customers switch vendors is “feeling unappreciated.”

Customer retention 21

Customer retention Consulting Consulting Marketing 21