Guru

JULY 7, 2020

These words were written in 2014 by Guru’s founding team in a modest two-story loft in Old City, Philadelphia. Fast forward 6 years and this concept remains so ingrained into the principles of our product strategy at Guru that — much like those words on that whiteboard — you couldn’t erase it if you tried.

64

64

Comm100

APRIL 22, 2021

But it also benefits the customer service team as they don’t have to use their valuable time taking customers through long step by step instructions. Scalable – it should grow with your team without forcing you into expensive upgrades as you gain users and articles. Good knowledge base software should be : 1.

Customer Support 52

Customer Support APIs Enterprise Management 52

Netomi

MARCH 2, 2022

How can it be customized and configured, harnessing its full capabilities, to make the most impact to both your customers and internal team members? On the customer support front, customer preference for self-service is growing (we see this with online banking, or customers choosing self-serve baggage drop-off kiosks at airports).

Self service 52

Self service Enterprise Chatbots Customer Support 52

CrazyCall

SEPTEMBER 4, 2018

Steli Efti is the co-founder and CEO of Close.io, the CRM that helps sales teams close more deals. Steli hasn’t always been a sales guru and executive of one of the fastest growing SaaS CRM. Social media are not just about little kittens and juicy gossip about movie stars. Sales influencers adore doing this. CRM, for example.

Sales 129

Sales SaaS CRM B2B 129

Customer Guru

JULY 3, 2018

Build a robust customer success team with a focus on the human touch – Slack. However, the success of Slack, in part, can be attributed to its robust customer success team. The cornerstone of this team is that of building human relationships with customers. Customer experience, but of course. I really am not sure!

SaaS 94

SaaS Employee engagement CRM Personalization 94

Guru

MAY 12, 2020

Sara Davatelis and her team at SailPoint spent most of 2019 modernizing their tech stack. As we’ve evolved as a company, so has the way our customers use Guru. For many teams like SailPoint, Guru is that cross-departmental connective tissue—a single source of truth that spans working groups and home offices.

APIs 66

APIs Accountability Personalization Coaching 66