fundamentals-of-customer-first-strategy 
C3Centricity
MAY 20, 2019
Every industry strives to improve their customers’ experience with their products and services. Adopting a customer first strategy is therefore in many company objectives. Hospitality is perhaps one of the most visible industries where customer satisfaction, or lack of, is quickly shared with the world.
Beyond Philosophy
APRIL 11, 2024
Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. The reason I do is because over half of any experience is highly influenced by customer emotions, which, among other things, motivate customers to act. First, I want to thank Boehme for taking the time to submit the video.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Beyond Philosophy
SEPTEMBER 21, 2023
The fundamental problem for many businesses is wanting a reputation for low prices and high quality. When discussing the reputation for low prices, this area falls under the Price Image area of customers’ price evaluation. Surprisingly, many non-number factors have a lot more sway for customers. The reverse is true, also.
Beyond Philosophy
MAY 13, 2023
Similarly, customer service representatives with high EQ are crucial for the emotional management of customers. The ability to understand and manage emotions is a crucial factor in ensuring customer satisfaction. We will explore the five realms of EQ, starting with knowing your emotions. Check it out here.
Beyond Philosophy
SEPTEMBER 27, 2019
One of the things I learned was that Marketing should know the marketplace and understand their customers. One of the things I learned was that Marketing should know the marketplace and understand their customers. One of the reasons these things are essential is because when you advertise, you communicate what a customer can expect.
Beyond Philosophy
OCTOBER 24, 2020
A great idea is a beautiful place to start when it comes to improving your Customer Experience to benefit your bottom line. When combined with a deliberate strategy and cunning tactics, a great idea is almost enough to make you successful, but only “almost enough.” 5 New Rules Guaranteed to Build Trust.
CX Accelerator
NOVEMBER 11, 2022
Collaboration with Ben Motteram and Nate Brown To transform an organization into one that is more customer centric is a complex task that requires many different skills. Customer experience is multi-disciplinary. The 8 skills required by any CX team are: Strategy. Customer Insights/Measurement/Analytics.
Expert insights. Personalized for you.
87 
Let's personalize your content