FluentStream

NOVEMBER 9, 2023

What Franchises Want in a Phone System: Takeaways from the Authority Brands ConventionEffective communication is vital for small and medium-sized companies looking to create frictionless customer experiences and win repeat business in today's fast-paced business landscape. It's particularly important for.

Customer Experience 52

Customer Experience 52

CSM Magazine

SEPTEMBER 14, 2020

Most people think that as soon as you get a franchise, you will easily get rich and essentially print money. Here are several tips that can help you develop your new franchise into something even bigger. Choose the Right Franchise. While there is a high rate of success for your franchise, you might not be able to afford it.

Construction 52

Construction Management Customer Service 52

ShepHyken

APRIL 19, 2022

Shep Hyken interviews Chris Lynam , Customer Service Expert and multi-franchise owner of Arthur Murray Dance Studios. ” About: Chris Lynam is a customer service expert and multi-franchise owner of Arthur Murray Dance Studios. The Choreography of Customer Service. The 5 Core Concepts to Customer Service.

Banking 161

Banking Feedback Customer Service Customer Experience 161

ShepHyken

JULY 12, 2022

He leads the disciplines of Sales, Distribution, Field Marketing, Franchise Sales, Marketing & Revenue Management Support, and Public Relations and Crisis Communications for Marriott International. .” “Being customer-obsessed means meeting the customer at their needs and creating special moments in every opportunity.”

Sales 291

Sales Marketing Customer Service Technology 291

Salmat

OCTOBER 9, 2018

How digitally competent is your franchise? From choosing better marketing tools to implementing training for your franchisees, here are the top five things you can do to take your brand to new heights of digital proficiency.

Marketing 40

Marketing 40

Steve DiGioia

MAY 23, 2022

Or what if you’re a franchised hotel that cannot match the rates of the corporate properties because you don’t offer the same amenities? But what if you work at a location that is having difficulty maintaining the corporate standards because your venue doesn’t conform to the design that the standards were developed for?

Personalization 361

Personalization Marketing Customer Service 361

CX Global Media

DECEMBER 1, 2020

Nick Friedman: I wasn’t going it alone Podcast: Play in new window | Download Subscribe: Apple Podcasts | Android | RSS Nick Friedman Show Notes Page Nick Friedman started to franchise his company, College Hunks Hauling Junk in 2008, and then the economy collapsed. Nick and his partner struggled to move on.

Customer Experience 156

Customer Experience 156

AnswerConnect

APRIL 16, 2021

Al Cooper wanted to start a family business, and Bin There Dump That franchise allowed him to do just that. As the business continued to grow and the phone lines. The post Client Highlights: Bin There Dump That appeared first on AnswerConnect Blog.

Answering services 98

Answering services 98

AnswerConnect

APRIL 11, 2023

We talked to Luke Milligan of Zen Windows about selling digitally, running a multi-location franchise, and working with “grownups.” The post Client Spotlight – Zen Windows appeared first on AnswerConnect Blog.

Answering services 52

Answering services 52

Toister Performance Solutions

MARCH 25, 2021

My school had a deal with the local Domino’s franchise where you could use your meal plan to order a pizza. The company relies heavily on franchise operators, yet it had a net decrease of 108 franchises in the United States. In April 2009, a video of two franchise employees defiling customer orders went viral.

Customer Experience 121

Customer Experience Advertising Feedback Surveys 121

ShepHyken

MAY 29, 2018

Shep Hyken is joined by Gigi Butler, the founder of Gigi’s Cupcakes , the largest cupcake franchise in the world, to discuss how she differentiated herself from the competition. ? ? >?. About: Gigi Butler is the founder of Gigi’s Cupcakes , the largest cupcake franchise in the world with over 100 locations.

Personalization 212

Personalization Customer Service Customer Experience 212

Steve DiGioia

SEPTEMBER 10, 2018

For a franchise like McDonald’s’ it may not matter because of the huge market share and impact the brand has, but what about your business? But what about the unspoken messages you’re sending to your customers? Look at your signage. In the example with the photo above, your sign is crooked. Is that a big deal? Maybe, maybe not.

Sales 237

Sales Marketing Customer Service 237

Beyond Philosophy

SEPTEMBER 23, 2021

The idea for the book came from Hyken’s conversation with the CEO of a haircutting franchise. Hyken thinks any company should think like the haircutting franchise company. His new book, I’ll Be Back: How to Get Customers to Come Back Again and Again , has some fantastic ideas on building customer loyalty. .

Airlines 274

Airlines Feedback Self service Best practices 274

ShepHyken

MAY 15, 2020

The sports franchise wasn’t listening on their social media channels but ultimately did listen when I contacted them directly. Empathize, apologize, and make it right – Both the appliance company and the sports franchise did a great job of empowering employees to offer empathetic apologies and make it right.

Contact Center 336

Contact Center outsourcing Quality management Marketing 336

ShepHyken

MAY 30, 2017

Featured Interview: Nick Friedman started the College Hunks Hauling Junk and Moving in college with his childhood best friend, now business partner, Omar Soliman in a beat-up cargo van and has grown to over 100 franchises nationwide. He has been named among the Top 30 Entrepreneurs in America Under 30 by Under30CEO.com.

Customer Service 232

Customer Service Customer Care Customer Experience 232

The Center for Client Retention

OCTOBER 23, 2017

A Burger-Joint Clause Offers a Clue , I was outraged and disappointed to learn that if you get a job in a fast food restaurant, there are clauses in franchise contracts that prohibit you from both lateral and advancement with another fast food chain location. Unethical and unfair! And it’s not only in the restaurant industry. job market.

Marketing 81

Marketing Customer Service Customer Experience 81

ShepHyken

MARCH 12, 2019

About : Todd Hopkins is the founder and CEO of Office Pride Commercial Cleaning Services, which has over 130 franchise locations in 24 states. “People don’t want to be average. They really want to be amazing.” – Todd Hopkins. He is also the internationally best-selling author and co-author of four books.

Feedback 222

Feedback Customer Service 222

AnswerConnect

APRIL 16, 2021

Al Cooper wanted to start a family business, and Bin There Dump That franchise allowed him to do just that. As the business continued to grow and the phone lines. The post Client Highlights: Bin There Dump That appeared first on AnswerConnect Blog.

Answering services 52

Answering services 52

ShepHyken

JULY 1, 2019

Louis Blues won their first Stanley Cup in their 52-year franchise history. 10 Life Lessons from the 2019 Stanley Cup Champion St. Louis Blues by Chris Luecke. Chris Luecke) Earlier this month, my hometown St. In true St. Louis sports fashion, their road to the Cup was nothing short of magical. My Comment: Earlier this month, the St.

Journey mapping 298

Journey mapping Customer Service B2C Big data 298

ShepHyken

NOVEMBER 22, 2021

Franchise Update Media) Is the level of experience your customers receive dependent on which employee they encounter? I have added my comment about each article and would like to hear what you think too. 6 Ways To Create Customer Experience Consistency Throughout Your Organization by John R.

Customer Service 207

Customer Service Customer Experience Surveys Management 207

Salmat

OCTOBER 9, 2018

A short guide to ensuring your brand messaging and processes remain consistent and compliant across the board, while also reducing the amount of time you spend managing the approval process.

Management 40

Management 40

Outsource Consultants

FEBRUARY 28, 2023

5000 franchise, this regional list represents a unique look at the most successful companies within the Midwest economy’s most dynamic segment–its independent small businesses. magazine today revealed that Outsource Consultants is ranked on its third annual Inc. Born of the annual Inc.

Consulting 128

Consulting Consulting outsourcing Call Center 128

ShepHyken

JANUARY 8, 2023

11 Customer Experience Themes for 2023 by John DiJulius (Franchise Update Media) Now is the best time to create your Customer Experience theme for the new year, one that you can rally your entire organization around.

Customer Service 120

Customer Service Consulting Consulting Customer Experience 120

CSM Magazine

FEBRUARY 6, 2024

Sally and her husband Paul purchased their franchise business back in 2013 and, working from a small office at home started to build a customer base of local companies by offering our preferential rates backed up with the promise of a much better customer service than going directly to the carriers themselves.

Customer Service 98

Customer Service Chatbots Technology Sales 98

Beyond Philosophy

MAY 24, 2017

A franchise might guess that parking is the issue and build a new parking lot, only to find that attendance doesn’t budge. Take baseball as an example. There are a lot of rational reasons why people might not go to games. Perhaps the tickets are too expensive, or it’s hard to find parking, or the seats are cramped.

Consulting 345

Consulting Consulting Customer Experience 345

Steve DiGioia

MARCH 8, 2021

A consistent look is also crucial for franchises. From the moment a customer enters, he or she encounters a combination of colors, shapes, or text that he or she immediately associate with your brand. A familiar look-and-feel tells customers that it’s the same brand they know and trust.

Customer Service 204

Customer Service Benchmark Best practices Customer Care 204

Outsource Consultants

MARCH 15, 2022

5000 franchise, this regional list represents a unique look at the most successful companies within the Midwest region economy’s most dynamic segment–its independent small businesses. Born of the annual Inc.

Consulting 128

Consulting Consulting outsourcing Call Center 128

Bill Quiseng

MARCH 26, 2022

Since The Henry was a franchise, he did not have to do that during his two-day tour as there are many Marriott-managed properties in Detroit. Thirty-five years after my first day at Great America, I was the charter general manager of The Henry – Autograph Collection which for 21 years stood as the Ritz-Carlton Dearborn. But he did.

Management 78

Management Customer Service 78

Peter Lavers

SEPTEMBER 6, 2018

The common denominator in Peter’s diverse projects is always ‘customer’, which has enabled him to add value in numerous sectors, including banking, insurance, engineering, automotive, retailing, industrials, outsourced IT, technology, telcos, wholesale food, manufacturing, franchising, luxury, public, education and utilities.

Customer Service 100

Customer Service Automotive B2C CRM 100

inmoment

JANUARY 28, 2020

Not only did this provide personalized insights to individual stores, but also drummed up friendly competition between franchises. The company also inducted franchises into its “20/70 Club,” celebrating stores that receive 20 survey responses per month and achieve an OSAT score of 70 or above. . Don’t Glaze Over the Small Details.

Feedback 52

Feedback Metrics Surveys Personalization 52

5CA

MAY 20, 2020

Chances are you did not discover it on your own, but instead it appeared on your social media channels, most likely shared by a fan of the franchise or an influencer. Did anyone see that Assassins’ Creed Valhalla announcement trailer? Of course you did. At least that is how it happened to me.

Marketing 52

Marketing 52

ShepHyken

JANUARY 10, 2020

And endless thanks to our KFC team members and our franchise partners for working tirelessly to improve the situation. A chicken restaurant without any chicken. Huge apologies to our customers, especially those who traveled out of their way to find we were closed.

Advertising 250

Advertising Wait times Marketing 250

Aspect

AUGUST 14, 2017

Clearly, the franchise is more than the sum of its parts and, ultimately, the team’s success must in some part be credited to the structure, discipline, and routine that comes from Belicheck’s coaching.

Coaching 110

Coaching Contact Center Employee engagement Customer Service 110

Inbenta

OCTOBER 31, 2017

But AI’s impact on sport is already considerable and will continue to grow as franchises seek game changing advantages which will push them over the top against their opponents. Artificial intelligence in its various guises will represent a giant step forward for any franchise willing to invest.

Coaching 67

Coaching Customer Service 67

Ann Michaels and Associates

JUNE 5, 2020

Large hotel franchises and chains are changing their hotel concepts to reflect a more unique appeal that correlates to the city or town of their hotel location. Listening and responding to what is being said about your hotel franchise or independent hotel is a great step forward.

Morale 59

Morale Education Accountability Sales 59

Call Center Weekly

APRIL 17, 2018

In my humble beginnings as a Consumer Electronics Technician for Radio Shack back in 1989, I represented the brand by repairing the latest "high tech" devices for its franchise and retail customers. For nearly 30 years I have enjoyed supporting and developing next generation technologies, and the people that make them happen.

Contact Center 136

Contact Center Metrics Customer Experience Technical Support 136

inmoment

JANUARY 28, 2020

Not only did this provide personalized insights to individual stores, but also drummed up friendly competition between franchises. The company also inducted franchises into its “20/70 Club,” celebrating stores that receive 20 survey responses per month and achieve an OSAT score of 70 or above. . Don’t Glaze Over the Small Details.

Feedback 40

Feedback Metrics Surveys Personalization 40