for-good 
ShepHyken
APRIL 4, 2023
It used to be customary to tip 15% for good service and 20% for amazing service. Obviously, that has changed. Tipping, which is usually seen as a gesture of appreciation for a good service experience, has become, at least for some businesses, perceived as an obligation, regardless of how good or bad the experience is.
ShepHyken
JANUARY 2, 2019
This reminds us that having a good system with good people who understand how to take care of their customers is the backbone of a good service experience. Neil says, “We are always trying to endear ourselves to our patients and help them achieve good health. Here’s another great story we can learn from.
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Beyond Philosophy
AUGUST 14, 2019
We discussed the subject of when friction is good and when it isn’t in a recent podcast. Scarcity is an example where a little bit of friction can be a good thing for your experience. For example, consider the furniture you put together yourself at Ikea. It’s a great point. Some friction creates value.
Contact Center Pipeline
JANUARY 20, 2022
In today’s business environment people matter. Customers rightly want the option of speaking to live agents. Automated self-service alone, even with sophisticated tools like artificial intelligence (AI)-driven chatbots, is not enough to enable superior loyalty-building and revenue-driving customer experiences.
Advertiser: ZoomInfo
For marketing teams to develop a successful account-based marketing strategy, they need to ensure good data is housed within its Customer Relationship Management (CRM) software. More specifically, updated data can help organizations outline key accounts for their campaigns.
Help Scout
AUGUST 22, 2023
Help Scout for Good is the program that houses our initiatives emphasizing our commitment to B Corp values. Read the full article
ShepHyken
JANUARY 18, 2017
Recently one of our subscribers asked me, what traits a person must possess to deliver a good customer service experience. If you’re hiring someone that is going to do a lot of written correspondence with customers you need someone with good communication skills – a command of the English language, as in punctuation, spelling and grammar.
Advertiser: ZoomInfo
You'll learn about: The true cost of bad (and good) data. Given data’s direct impact on marketing campaigns, reporting, and sales follow-up, maintaining an accurate and consistent database is a top priority for B2B organizations. Download this eBook and gain an understanding of the impact of data management on your company’s ROI.
Advertiser: ZoomInfo
In this eBook, we will reveal the good and the bad from our own campaign, and highlight some key takeaways on how to improve your ABM strategies moving forward. In just 90 days, we were able to increase our pipeline by 114% and the customer base for this particular product by 30%.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
Advertiser: ZoomInfo
Good people are the foundation of any organization. To stay ahead in this race, every recruiter needs a good playbook. That means placing the right people in the right roles can be the difference between your business growing or stagnating — and the competition is getting fierce.
Advertiser: Vanilla Forums
Because a good customer experience is attributable to better revenue on your end, and higher satisfaction for your customers. Why does your organization need to focus on building a great CX? Of the companies that have improved CX, how many do you think saw an increase in revenue? An enormous 84% of them.
Speaker: Dave Seaton CCXP, Founder & Principal at Seaton CX
Practicing empathy is not only foundational to good customer service––it improves customer satisfaction. Empathy is the ability to sense another person’s emotions and understand how they feel and why. But how do contact center leaders assess, manage, and coach agents to show empathy? Can empathy be taught?
Speaker: Brian Morin, CMO & Phillip Fisher, CX Consultant at SmartAction
Tips to guarantee a CX as good or better than live agents. This webinar will cover: Key thresholds to determine the fit for conversational AI. Where to start? Buy or build? Blueprint for success from leading companies. This is an exclusive live masterclass you won't want to miss! April 22, 2021 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT.
Speaker: Carrie Melissa Jones
The good news is that measuring your community's impact can be a satisfying activity for you, as it reveals the depth and breadth of your progress as a community builder. And choosing and tracking KPIs is simpler than it seems. Join us to learn: The 3 types of metrics you need to track. The most common KPIs organizations use today.
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