LiveVox

JUNE 12, 2023

Organizations across various sectors are turning to industry clouds to address their unique challenges and requirements. Unlike traditional cloud platforms, industry clouds provide tailored solutions and templates designed specifically for sectors like finance, healthcare, and retail.

Analytics 84

Analytics Finance Healthcare 84

CSM Magazine

FEBRUARY 21, 2024

Modern web development is an important cornerstone of industry-specific importance with which companies design competitive advantages in their fields. Beyond: Catering to a Wide Range of Industries The scope of industry-specific web development is not just confined to HealthTech or FinTech.

Finance 52

Finance Healthcare Banking Education 52

TMP Direct

JUNE 16, 2021

Potentially, lower-income households could be more likely to seek short-term loans to plug gaps in their finances. The fintech industry is capitalizing on the benefits of the cloud, helping to drive the industry’s forecasted 23.84% compound annual growth rate. In 2020, consumer credit took a plunge. for the year. On cloud nine.

Finance 52

Finance Banking Government Education 52

Global Speech Networks

JANUARY 11, 2022

Customer experience is critical in every industry, but never more crucially than in the finance sector. Fully integrated customer experience for finance. As a result, fast and accurate responses are the epitome of a successful customer experience in finance. This can be challenging. All in one engagement. No callbacks.

Finance 52

Finance Technology Customer Experience Cloud contact 52

VirtualPBX

JULY 13, 2023

Below are three examples of call routing by industry flows suggest by Artifical Intelligence (AI). call routing flow for a business in the legal industry Welcome Message: Start with a professional and friendly greeting, thanking the caller for reaching out to the law firm. Emphasize the commitment to patient care and well-being.

Healthcare 98

Healthcare Consulting Consulting Finance 98

Concentrix

JUNE 29, 2021

Golden Bridge Awards Recognizes Concentrix Tigerspike for Best Financial Services Solution The coveted annual Golden Bridge Awards program recognizes and honors the world’s best programs from every major industry in the world. The post Innovation in Lending Marketplace Solution Disrupts Industry appeared first on Concentrix.

Finance 62

Finance 62

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Acquisition costs far outweigh those of keeping current customers, further motivating companies to implement innovative strategies to boost customer retention in the telecom industry.

Customer retention 136

Customer retention Interactive Voice Response Telecommunications Wireless 136

Cisco - Contact Center

DECEMBER 15, 2023

The collaboration between Cisco and Amazon Web Services (AWS) in the Europe, Middle East, and Africa (EMEA) region—combining each company’s market leading strengths—continues to deliver impressive out… Read more on Cisco Blogs

Finance 98

Finance Marketing 98

Ameyo

MAY 6, 2020

After the supreme court discontinued the e-KYC, it became difficult for the industry to target people in remote locations … Ameyo Launches Video KYC Engagement Platform for Banking and Finance Read More » The post Ameyo Launches Video KYC Engagement Platform for Banking and Finance appeared first on Ameyo.

Finance 52

Finance Banking 52

Steve DiGioia

SEPTEMBER 16, 2016

Whether it’s a finance department that takes 24 hours to respond to a request, a legal department that penalizes 99% of customers because of the risk posed by 1%, or a product manager whose idea of a Minimum Viable Product is a lot more “minimum” than customer expectations. ► Interested in writing a guest post and be published here?

Real estate 257

Real estate Customer Experience Journey mapping Employee engagement 257

Aspect

DECEMBER 3, 2018

Wir freuen uns über den silbernen ECCCSA-Award unseres langjährigen Aspect Kunden Hoist Finance. Diesen Preis hat Hoist Finance in der Kategorie “Most Effective Implementation of Technology“ für die Implementierung der cloudbasierten Contact Center Software Aspect Via ® gewonnen. The post Wir gratulieren!!

Finance 77

Finance Contact center software Contact Center Banking 77

BlueOcean

DECEMBER 18, 2023

At a recent industry conference, the session on quality assurance began with the keynote speaker taking the mic, and boldly announcing: “when it comes to QA, monitoring one percent of one percent is BS, and we all know it.” She was blunt. But she wasn’t wrong. Let’s chat about what your needs look like today— schedule a call here!

Contact Center 71

Contact Center Average Handle Time Coaching First call resolution 71

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. Q: What do you do if CS and finance come to the table and have different numbers? So, it really does run the gamete.

Finance 61

Finance SaaS Education Customer retention 61

CSM Magazine

MARCH 28, 2024

Implementing music school software like the option found at Studio Director can streamline your operations, improve customer satisfaction, and securely manage your finances. Use Studio Management Software In today’s fast-paced world, you want to keep your music studio humming along without a beat missed.

Customer retention 52

Customer retention Finance Personalization Management 52

OctopusTech

JULY 26, 2021

And, if you are planning to choose BPO as a business to offer Customer Support Services, being aware of the current trends in BPO and what’s going on in the industry is priceless. However, knowledge about the most popular industries in BPO is a plus. Octopus Tech is an industry-leading BPO firm. Banking & Finance.

outsourcing 62

outsourcing Finance Banking Customer Support 62

Netomi

APRIL 5, 2023

Generative AI and the hype of ChatGPT changed the tech industry overnight raising concerns over the role of social responsibility in AI. “ Have a Listen Now The post AI deployment could end up being ‘the industrial revolution moment for tech’: Netomi CEO appeared first on Netomi.

Finance 52

Finance Enterprise Education Customer Experience 52

Salmat

OCTOBER 9, 2018

For those operating in the financial services industry, security and detecting fraud will always be of paramount importance.

Finance 40

Finance Banking Personalization Customer Experience 40

Education Services Group

JANUARY 19, 2021

Our Customer Success as a Service ® model means that it’s our job to understand all the industry’s challenges, and then develop and perfect the strategies and philosophies that empower CS organizations to face those challenges head-on. Part of our work is collecting data that will enable CS leaders to succeed as the industry evolves.

Finance 52

Finance SaaS Benchmark Surveys 52

Beyond Philosophy

FEBRUARY 6, 2021

Behavioral science and the scientists that use it will tell you that understanding the “why” of what customers do has become table stakes in some industries today. earned her doctorate at Harvard Business School, and now works in behavioral finance for a national investment firm. Anne Wilson, Ph.D.,

Finance 482

Finance Consulting Consulting Customer Experience 482

Guru

JULY 16, 2020

Knowledge transfer is inextricably linked with all knowledge worker professions — healthcare, finance, legal, information technology, tech, education, journalism, the list goes on. So why do so many still struggle with it?

Finance 63

Finance Healthcare Management Education 63

AWS Machine Learning

MARCH 28, 2024

The resulting LLM outperforms LLMs trained on non-domain-specific datasets when tested on finance-specific tasks. Collecting and preparing finance data Domain continual pre-training necessities a large-scale, high-quality, domain-specific dataset. The following figure showcases two qualitative examples generated by Pythia 6.9B

Finance 95

Finance Metrics Banking Engineering 95

ShepHyken

AUGUST 27, 2021

This week we feature an article by Jafar Sadhik, a digital marketer in the fields of SaaS tools, data management, and finance management. To understand the pulse of an industry and to generate customer satisfaction, customer experience is the prime tool to focus on. What makes a business stand out from the crowd? Bottom line .

Customer Experience 382

Customer Experience Technical Support Finance Customer advocacy 382

CCNG

JANUARY 13, 2021

At the recent CCNG Fireside Live Chat held in December I had the opportunity to provide my reflection on 2020 and what I predict will happen in 2021 alongside two other industry colleagues, Poly and Avtex. Roger Lee is VP Customer Success for Gridspace and long time CCNG member and advocate.

CCNG 195

CCNG Average Handle Time Finance Employee engagement 195

Calltools

MARCH 30, 2022

While there are overarching procedures for outbound dialing, your organization might need to adhere to additional call compliance regulations depending on your industry. Compliance Regulations for Different Industries. The post The Importance of Outbound Call Compliance in Your Industry appeared first on CallTools.

Healthcare 52

Healthcare Government Education Telemarketing 52

Working Solutions

MAY 23, 2019

Thanks to accelerating industry competition, higher expectations from stakeholders, and a growing demand from customers for convenience and efficiency, the financial industry—like so many others—is now turning to on-demand contact center service providers to meet its customer care needs.

Finance 40

Finance outsourcing Customer Care Business Process Outsourcing 40

Talkdesk

JUNE 18, 2020

Contact centers are one of the many industries feeling the impacts of the coronavirus (COVID-19) and right now, it’s anything but business as usual. Explore Talkdesk AppConnect for more click-to-install contact center applications that you can try 30 days for free Find how Talkdesk solves problems and delivers outcomes across industries.

Management 63

Management Government Call flow Scripts 63

Helpware

AUGUST 25, 2022

Today's financial industry is in the midst of a massive shift as consumers turn to the fintech sector for personalized finances without traditional fees. Without question, the tech industry has an unprecedented opportunity to revolutionize the world of finance. growth rate of 25%.

Finance 84

Finance Customer Support Personalization Marketing 84

ShepHyken

APRIL 14, 2021

Leadership should be there along with other employees with varied responsibilities, from sales, support, finance, and more. Step Four: Move beyond your industry. Start by calling a meeting. In all, it will probably take at least two or three meetings. Step One: Ask yourself and the team, “Why should people do business with us?”

Finance 356

Finance Customer Service Sales Customer Experience 356

CSM Magazine

OCTOBER 1, 2020

“ASAPP is on a mission to build products that make people radically more productive and jobs more sustainable, starting with the $400 billion customer experience industry. To most recently, at the Ford Motor Company, where he had responsibility for the entire finance function as their CFO.”.

Finance 52

Finance Benchmark Enterprise Sales 52

MiaRec

JULY 31, 2023

At MiaRec, we customize our AQM solutions to meet contact center demands across industries, including healthcare, finance, retail, and more. When deciding on a quality management solution for your contact center, you wonder how you can use MiaRec’s Automated Quality Management (AQM) solutions to get the best ROI.

Quality management 89

Quality management Management Finance Healthcare 89

TRUSTID

AUGUST 2, 2019

The recent Equifax global settlement and the disclosure of Capital One’s historic data breach has put a spotlight on the fraud vulnerabilities in the financial industry. When it comes to managing our personal finances, the last thing we want to worry about is security or fraud. Data breaches like these are alarming for consumers.

Banking 63

Banking Finance Personalization Accountability 63

Infinity

MARCH 27, 2018

As well as being invited to speak on a panel discussion around taking advantage of technological innovation in finance, we were eager to have conversations about how finance brands are improving the experience they are offering their customers. The Edelman Trust Barometer shows that trust in the financial industry has decreased.

Finance 40

Finance Banking Marketing Best practices 40

24-7 InTouch

NOVEMBER 2, 2023

Over the last 23 years, I have been fortunate to lead IntouchCX as we’ve pushed the boundaries through meaningful engagement and industry-leading innovations,” said Fettes. As IntouchCX’s new Co-CEOs, we are eager to share our excitement in driving further success with the company through exceptional performance, innovation and creativity.”

Real estate 111

Real estate Finance Contact Center Technology 111

Revation Systems

NOVEMBER 5, 2019

Many industries, such as healthcare and banking, are also looking back on the year and finding areas to be grateful for. The last five years have brought many changes and advancements to industries across the board. A Feast of Finances for Consumers. But reflection is not only for individuals this time of year.

Healthcare 48

Healthcare Banking Finance Technology 48

Callminer

DECEMBER 17, 2019

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. Mazareanu, Call center services industry in the U.S.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Helpware

APRIL 18, 2024

Few industries compare to the world of financial technology (fintech) when it comes to the pace and speed of innovation. From mobile banking and peer-to-peer lending to AI-powered robo-advisors, fintech apps have revolutionized in just over a decade the way we manage our finances.

Banking 40

Banking Finance Technology Management 40

Quadient

MARCH 7, 2019

Editor's note - This article was previously published in Intelligent CIO on March 7, 2019 by Alix Pressley

Finance 40

Finance 40