Feedback Journey mapping Upselling Webinar 
Totango
AUGUST 11, 2022
Digital interactions that inform SaaS client relationships span the range of the customer journey , from pre-purchase marketing engagements to onboarding to subscription renewals, upsells and brand advocacy. Customer satisfaction and feedback surveys. Upsell purchases. Elicit frequent feedback. Social media posts.
ClientSuccess
MAY 4, 2021
By breaking the review period into smaller, more manageable chunks, CSMs and customers alike can be timelier with feedback and ideas. Even though it can be comforting when a customer is calmly moving along through checkpoints without issue, it is your goal as a CSM to make sure they are growing in line with your planned customer journey map.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CustomerSuccessBox
DECEMBER 24, 2021
It basically ties back to the earlier point of establishing a clearly defined customer journey. The most effective way to understand the touchpoints that your firm has with your customers is through the process of customer journey mapping. However, you shouldn’t sit idle once the map is created. Let’s find out.
Totango
MARCH 2, 2021
Product webinars. You can automate this stage of the process by using your integrating Totango with your CRM platform to track marketing touches with prospects who have engaged with your website and deliver content relevant to where they are in their pre-sales journey. Make Each of Your Customer Journey Stages Count.
SmartKarrot
APRIL 25, 2023
Internet, Cable & Phone As a Vice President of Customer Success, you’ll by using customer journey mapping and creating standardised interventions for each stage of the trip, define and optimise the customer lifetime. Searching for upsell possibilities to boost the value of the customer account, for which we pay commission.
JustCall
MAY 14, 2020
Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. For example, conduct webinars to highlight which particular features are currently more in demand. Create customer feedback emails. It also activates the new users. Our agent will help you sort it out.”
JustCall
MAY 14, 2020
Webinars are the easiest way to reach out to maximum customers. Throw up a webinar with support experts. For example, conduct webinars to highlight which particular features are currently more in demand. Create customer feedback emails. It also activates the new users. Our agent will help you sort it out.”
Expert insights. Personalized for you.
106 
Let's personalize your content