VirtualPBX

OCTOBER 11, 2023

Where businesses once relied on landline systems with high costs and limited features, they can now access a scalable solution that integrates with other digital tools. Companies can access all the features they need and add new users without disrupting day-to-day tasks and customer service lines.

voip 104

voip Accountability Customer retention Technology 104

Joe Rawlinson

OCTOBER 20, 2022

And a dedicated event management integrated ticketing system helps you keep the event in sync throughout the process as a central hub that can control various aspects of the event and provide directions and everything needed in one place. . All of which should be essential aspects of your event marketing strategy.

Education 78

Education Sales Advertising Marketing 78

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . BIG RYG DC 2021 – October 6-7, 2021 Washington, DC.

Personalization 95

Personalization SaaS Upselling B2B 95

ShepHyken

NOVEMBER 9, 2018

This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. This is where the benefits of a virtual web assistant truly shine. Customer Service.

CRM 239

CRM Enterprise Benchmark outsourcing 239

CSM Magazine

FEBRUARY 13, 2024

This comprehensive platform not only provides a wide variety of sports and events to place bets on but also ensures that users can enjoy an engaging and dynamic betting experience anytime, anywhere. Each sport comes with a variety of markets, giving users the freedom to choose how they want to engage with their favorite events.

Marketing 52

Marketing Banking Accountability Technology 52

AWS Machine Learning

APRIL 16, 2024

It employs advanced deep learning technologies to understand user input, enabling developers to create chatbots, virtual assistants, and other applications that can interact with users in natural language. Finally, we added logging features by creating a CloudWatch log group resource and updating the bot’s role with the necessary permissions.

Management 84

Management Construction APIs Chatbots 84

AWS Machine Learning

JANUARY 5, 2024

Wipro further accelerated their ML model journey by implementing Wipro’s code accelerators and snippets to expedite feature engineering, model training, model deployment, and pipeline creation. Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining.

Management 107

Management APIs Engineering Government 107

VirtualPBX

MARCH 7, 2024

Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility.

voip 59

voip Telecommunications Wireless CRM 59

Beyond Philosophy

JULY 7, 2022

One of the features of The Intuitive Customer podcast is “I’m in a Pickle,” where listeners come to us with business problems that they would like our advice on solving. Likewise, are there opportunities on your website to interact through chat or some other feature with a human being if that facilitates?

Technology 403

Technology Consulting Consulting Personalization 403

ShepHyken

JUNE 11, 2021

This week we feature an article by John O’Leary, a speaker, coach, and best-selling author. John also wrote #1 bestseller ON FIRE, is an in-demand live + virtual event speaker, corporate coach, host of the Live Inspired Podcast and – most importantly – husband and father of four. Scott worked at the valet stand. .

Coaching 351

Coaching Customer centricity Sales Management 351

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Whirlpool will reveal what consumers are craving – easy to understand smart features that are a practical, efficient addition to their everyday household tasks. Monday, January 7.

Entertainment 174

Entertainment Surveys Technology Education 174

ShepHyken

APRIL 1, 2022

This week, we feature an article by Arvind Kumar, head of product marketing at Zonka Feedback , an all-in-one customer feedback and survey management software. Now, businesses will look for quick and simple ways like Email Signature Surveys and Popup Surveys to collect feedback with every interaction or event. . Virtual Conferences.

Feedback 200

Feedback Entertainment Surveys Banking 200

CSM Magazine

JANUARY 3, 2024

A chatbot is like a virtual assistant that processes customer requests, provides answers, and helps contact a real technical support assistant. Let’s take a closer look at the features that are available when integrating a chatbot. Being a virtual assistant, a chatbot can help players facing difficulties.

Chatbots 52

Chatbots Technical Support Customer Support Technology 52

Customercount

JUNE 30, 2020

This complimentary virtual event features two of the industry’s leading proponents in sales and marketing, Shari Levitin and Ron Roberts. Innovative Sales and Marketing is the subject for the second interactive Resort Trades Telephone Town Hall on July 16 at 1:55 ET.

Sales 98

Sales Marketing 98

Satrix Solutions

JULY 20, 2020

However, our general recommendation is that companies should continue to push forward with their CAB programs, although the meetings should take place in an online or virtual environment for the foreseeable future. How to Maintain the Momentum of Your Customer Advisory Board in a Virtual World. The Virtual CAB Time Commitment.

Feedback 88

Feedback Consulting Consulting Personalization 88

VirtualPBX

MARCH 7, 2024

Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility. Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility.

voip 52

voip Telecommunications Wireless CRM 52

Talkdesk

APRIL 2, 2020

That’s why we’ve transformed Opentalk 2020 into a virtual event — all online, at no cost to you. Opentalk 2020 Virtual is a free immersive experience that will give you access to extraordinary insights from the most innovative speakers in customer experience (CX). The post Opentalk 2020 is now a free virtual event!

Best practices 75

Best practices contact center solutions Cloud contact Contact Center 75

SmartAction

JANUARY 17, 2023

The event provides attendees with the opportunity to learn about the latest trends and technologies in the contact center industry, as well as network with other professionals and vendors. The event was an exciting experience for the SmartAction team, and everyone left feeling energized and excited for the future. About SmartAction.

Virtual Agent 56

Virtual Agent Self service Contact Center Feedback 56

Jon Arnold

NOVEMBER 2, 2022

With all the event travel the past few weeks, it’s been a real challenge keeping on top of my regular work. Cisco had an analyst-only event recently as a preview for their WebexOne virtual event. The updates were under NDA until that event, so that’s another reason why I haven’t posted about it here.

Contact Center 59

Contact Center Enterprise Marketing Technology 59

VirtualPBX

JANUARY 5, 2024

These innovative enhancements go beyond conventional offerings, providing VoIP administrators with a level of unparalleled ease and convenience that allows them to elevate their virtual phone system experience to unprecedented heights. Quality Assurance: Implement call recording features to review and enhance service quality.

voip 59

voip Analytics CRM Metrics 59

Totango

FEBRUARY 14, 2022

Offer a special discount on a new product, feature or renewal. Invite customers to trial a new feature . Provide early access to a new educational resource or event. Instead, there are a number of small ways you can provide your customer with quality interactions through virtual methods. . Actions You Can Take Today : .

Gamification 84

Gamification Education Enterprise Personalization 84

ChurnZero

OCTOBER 22, 2021

At ChurnZero’s virtual RYG, we held a panel discussion with Customer Success leaders who offered up their best advice on how to get both your customers and your team invested in your customer advocacy program. ChurnZero virtual RYG panelists included: Nicole Barker , Head of Customer Success at Conductiv. Similarly, Megan Macaluso, Sr.

Customer advocacy 96

Customer advocacy SaaS Benchmark Healthcare 96

Jon Arnold

AUGUST 17, 2020

I’ve been both attending and speaking at various virtual events lately, and the next one is of the latter variety. Details are here , and the event hashtag is #CCWAtHome. The focus is on the healthcare sector, and we’ll be talking about about re-thinking the patient experience in pandemic times.

Healthcare 73

Healthcare Contact Center 73

CustomerSuccessBox

APRIL 18, 2022

Silicon Valley, online event: 12 – 13 April 2022. The most awaited decentralized conference is hosting 50 satellite events globally. The marquee event is being held at Silicon Valley ( live ) and the online event starts on 12 – 13 April. Virtual Global event: 10 – 11 May 2022. CXO Summit.

SaaS 52

SaaS Education Technology Marketing 52

Anexa BPO

NOVEMBER 6, 2022

It’s hard to believe that it’s been 25 years since the first EXPO RC event was held. Over the years, EXPO RC has become one of the most highly regarded events in the customer service industry, attracting thousands of attendees from around the world. And this year’s event, which took place in Madrid, was no exception.

Journey mapping 52

Journey mapping Business Process Outsourcing Entertainment outsourcing 52

CSM Magazine

FEBRUARY 8, 2022

Event-led Engagement Platform, Airmeet , raises $35M USD Series B from Prosus Ventures, Sistema, Sequoia Capital India, RingCentral Ventures, and others. Event-led engagement platform Airmeet , today announced that it has raised $35M USD in Series B funding.

Education 52

Education Government Customer centricity SaaS 52

Outsource Consultants

JUNE 6, 2022

Here are a few must-haves: Provide Virtual Communication Channels. workers believe that game-based learning is more engaging than alternatives, and adding gamification features to training programs increased employee engagement by 60%. So how do you keep your remote contact center agents engaged?

Gamification 128

Gamification At home agents Morale Employee engagement 128

Acquire BPO

JANUARY 5, 2021

Despite a crazy 2020, we ended the year on a high note with virtual parties for our teams in the Philippines and the Dominican Republic. Themed #AcquireGoodVibes, the events featured special performances by Filipino celebrities Bamboo, Jessica Sanchez and Xian Lim, as well as Dominican artist Kiko El Crazy.

Personalization 52

Personalization 52

Integrity Solutions

NOVEMBER 13, 2020

The important skills that contribute to sales success are constant, regardless of disruptive external events, but they’ll need to be sharpened and tailored to the changing healthcare environment. While Covid-19 has tilted the balance entirely or almost entirely to virtual and digital, the future is more likely to be a hybrid.

Healthcare 112

Healthcare Sales Coaching Customer centricity 112

SmartAction

MARCH 7, 2023

This integration will enable voice-enabled self service, a feature that customers are demanding, and the ability to handle complex voice interactions. Hundreds of thousands of voice and conversational transactions, or events, equates to millions upon millions of data points and bits of information.

Multichannel 82

Multichannel Virtual Agent Self service Accountability 82

DMG Consulting

APRIL 8, 2024

Deep neural networks are used in employee self-service modules to generate simulations that automate processes for time-off requests, event scheduling, shift swaps, and more. The vendors are also releasing features that empower agents to select their own working hours, have their schedule assigned, or a combination of both.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

ChurnZero

APRIL 22, 2022

Customers love our weekly Fighting Churn newsletter and monthly industry webinar program , not to mention the RYG Customer Success events that include our must-attend annual conference in Washington, D.C. The 2022 CODiE Award winners will be announced in a virtual event on June 8, 2022. this October. Until June… stay tuned.

Feedback 98

Feedback Coaching Best practices Customer Experience 98

JustCall

MARCH 13, 2023

In simple terms, web conferencing is a way to hold virtual meetings over the internet. There are several different types of web conferencing, including video web conferencing, webinars, and virtual events. These include video and audio, screen sharing, virtual whiteboards, and chat. What is Web Conferencing?

40

40

CSM Magazine

OCTOBER 28, 2022

From 2020-2022, a combination of global events brought about significant disruptions to society and business that will take time to overcome. For example, the increased reliance on virtual meetings, remote work, and virtual learning strained internet capabilities, and software companies such as Zoom saw a dramatic uptick in usage.

Education 52

Education Government Finance Surveys 52

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . BIG RYG DC 2021 – October 6-7, 2021 Washington, DC.

Personalization 52

Personalization SaaS Upselling B2B 52

Aspect

MAY 18, 2020

While traditional workforce management systems will continue to function in this new environment, most will not perform optimally because they were not designe d with the flexibility to accommodate the new priorities of the work-from-home virtual contact center and work-from-home agents. appeared first on Aspect Blogs.

Schedule adherence 132

Schedule adherence Average Handle Time Contact Center Surveys 132

Creative Virtual

FEBRUARY 9, 2021

Last week Creative Virtual joined our partner Spitch as co-sponsors of The European Chatbot & Conversational AI Summit. The event was 100% virtual this year and featured two afternoons of various presentations, workshops, and panel debates. By Liam Ryan, Sales Director.

Chatbots 59

Chatbots Best practices Technology Sales 59