ShepHyken

SEPTEMBER 13, 2023

Some examples: Home Shopping Network has a game arcade featured on their website that features a number of interactive games, including a daily jigsaw puzzle that customers can solve. All of this takes customer experience from the customer service department to the marketing department. So, what does that mean to you and me?

Customer Experience 175

Customer Experience Customer Service Gamification Technology 175

CSM Magazine

APRIL 11, 2024

Here are some critical steps to consider: Market Trends : Understand the current trends in the real estate market to gauge pricing and demand. Research Comparable Properties : Be aware of other options available in the market. Videos have the power to captivate potential buyers and dynamically showcase properties.

Real estate 52

Real estate Transportation Marketing Engineering 52

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. With our out-of-the-box IVR features, you can easily customize menus, greetings, and call routing options to provide a smooth and efficient customer journey.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

NobelBiz

FEBRUARY 20, 2024

Play Video Table of Contents The Pitfalls of Conventional Voice Services For most clients, the difference between voice services is undetectable until significant issues arise. Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR). Call centers can easily scale up or down based on call volume.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

TechSee

JUNE 16, 2022

Jim Iyoob is responsible for Etech’s strategy, marketing, business development, IT, program implementation, operational excellence, and product development across all Etech’s existing lines of business. In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. Videos are highly powerful visual mediums that can be accessed at any time, anywhere.

Enterprise 52

Enterprise Analytics Marketing Sales 52

NobelBiz

FEBRUARY 6, 2024

This article, inspired by insights from Holly Depies , contact center software consultant and SMS expert at Nobelbiz aims to unravel the complexities of SMS marketing, from compliance hurdles to strategic innovations, equipping you with the knowledge to transform your SMS campaigns into potent engagement tools.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

JivoChat

AUGUST 10, 2023

Then you can’t afford to ignore the power of an ecommerce affiliate marketing strategy. From generating brand awareness to converting leads, affiliate marketing can help ecommerce businesses scale their sales generation efforts without sacrificing company resources. What is affiliate marketing? Ready to learn more?

Sales 75

Sales Marketing SaaS Construction 75

AWS Machine Learning

OCTOBER 19, 2023

Companies increasingly rely on user-generated images and videos for engagement. From ecommerce platforms encouraging customers to share product images to social media companies promoting user-generated videos and images, using user content for engagement is a powerful strategy.

APIs 105

APIs Best practices Advertising Accountability 105

CSM Magazine

FEBRUARY 6, 2024

In the digital age, where content is king, the gatekeeper to any kingdom of information is often a simple, yet powerful visual cue: the video thumbnail. This seemingly small element of your video content strategy influences viewer behavior, draws attention, and ultimately determines whether your content gets the engagement it deserves.

Best practices 52

Best practices Metrics Marketing Personalization 52

JivoChat

APRIL 24, 2023

If you’re looking for a way to take your brand to the next level, short-form video might just be the solution you’ve been searching for. In fact, you can use short-form videos to supercharge your brand’s growth and reach a wider audience than ever before. What is a short-form video?

Marketing 75

Marketing Sales Personalization 75

VirtualPBX

SEPTEMBER 7, 2022

These apps may include features such as business texting, video conferencing, and advanced voicemail features. The Web Phone offers all the features you’d expect from a VoIP phone such as voicemail management, team status indicators, company directory, call history, and more! VirtualPBX Communication Apps.

voip 98

voip Marketing Technology Management 98

CSM Magazine

FEBRUARY 29, 2024

In the growing market of mobile app development, providing top-notch customer service can be the deciding factor that makes your app stand out. Incorporate an in-app chat feature allowing users to contact support without leaving the app. Personalized Support A one-size-fits-all approach doesn’t cut it.

Customer Service 52

Customer Service Feedback Education Self service 52

AWS Machine Learning

APRIL 5, 2024

Amazon Rekognition makes it easy to add image and video analysis to your applications. It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. Maria Handoko is a Senior Product Manager at AWS.

APIs 102

APIs Advertising Enterprise Technology 102

JivoChat

OCTOBER 12, 2022

This social media, which has become one of the most popular in the world, has released a new feature that will benefit creators. You can share the videos you like, and promote the content made by your favorite brands, artists, and digital influencers on your profile. That’s it, now the video is reposted on your TikTok account.

Accountability 75

Accountability Marketing 75

JivoChat

FEBRUARY 22, 2023

As reported in one recent study , around 80% of customers do online research before buying from a small business, and over 60% of small businesses invest in social media marketing to provide relevant information and attract customers. Dreaming of creating video stories that drive better engagement? Achieve business-specific goals.

Brand ambassadors 75

Brand ambassadors Marketing Advertising Accountability 75

JivoChat

DECEMBER 28, 2022

It is a key indicator of how effectively the short videos you are publishing are reaching users. How to See Who Viewed Your TikTok Videos . Unfortunately, it isn’t possible to check who viewed your TikTok videos. Click on the comment icon to check what people are talking about in your video.

Analytics 75

Analytics Metrics Marketing 75

JivoChat

DECEMBER 1, 2022

Learning how to duet on TikTok can help you create funny and engaging videos for the platform. It offers opportunities for brands to develop new marketing strategies and for digital creators to grow too. The duet is an interesting video format, which offers new content possibilities. Check out the article to learn more about it.

Accountability 75

Accountability Marketing Personalization 75

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. This enables ongoing alignment between go-to-market teams and easy attribution to CS for expansion opportunities.

Enterprise 85

Enterprise CRM Sales Customer retention 85

ChurnZero

APRIL 1, 2024

By leveraging machine learning algorithms, AI can identify the most relevant features, tools, or services for individual customers based on their industry, company size, or usage patterns. AI can help create informative guides, video tutorials, and FAQs for customers.

Journey mapping 76

Journey mapping Feedback SaaS Surveys 76

VirtualPBX

MARCH 10, 2022

We invite you to watch and learn about the innovative features and services we contribute to support our customer’s needs. Most importantly, for nearly 20 years, VirtualPBX has utilized forward-thinking leadership to stand out in today’s competitive market. Our award-winning VoIP features will fit your communication needs.

voip 98

voip Sales Accountability Marketing 98

GetFeedback

JANUARY 28, 2020

Useful social media feature for customer retention. Social media releases new features and technologies that allow marketers to engage and retain customers easily. Nevertheless, new features come with more challenges. Below, we will talk about how to use the latest social media features for customer retention.

Customer retention 128

Customer retention Education Brand ambassadors Marketing 128

JivoChat

FEBRUARY 15, 2023

The Instagram courses that are available online will enable you to take the most out of the features this platform offers, and create effective marketing strategies. Instagram Marketing The Instagram Marketing course will enable you to set up a powerful Instagram account to convert your followers into paying customers.

Accountability 75

Accountability Marketing Analytics Sales 75

Nicereply

FEBRUARY 29, 2024

A good customer experience builds customer loyalty and brand value, helping you reach a wider audience through word-of-mouth marketing and other marketing strategies. For instance, if a product feature is unavailable for technical reasons, consider announcing it so your users know about it.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. Human moderators assess the result and deactivate the live stream.

APIs 86

APIs Engineering Advertising Accountability 86

CSM Magazine

MARCH 13, 2024

According to a study by Bain & Co , companies that excel at customer experience by listening to feedback grow revenues 4 to 8 percent above their market. For example, Starbucks’ Mobile Order & Pay feature integrates QR code scanning for a seamless loyalty program experience.

Customer Service 52

Customer Service Automotive Feedback Wait times 52

CSM Magazine

MARCH 6, 2023

Users first clarify what type of content a video streaming platform can offer them and then decide whether to use it. However, sometimes content is not enough because competitors stream similar videos. Does it offer features for personalization? Content is king. There is no doubt. Is it convenient to use?

Engineering 52

Engineering Customer retention Personalization Customer Support 52

JivoChat

MARCH 16, 2023

The same video that you publish on Instagram can be reposted on Facebook, which is a great feature since it allows you to reach different audiences on both platforms. Nowadays, it’s possible to upload videos up to 15 minutes in length. The content format, which is similar to TikTok videos, has become a success.

Accountability 75

Accountability Marketing Personalization 75

AWS Machine Learning

APRIL 11, 2024

AWS will provide the cloud infrastructure for Project Ceiba, an AI supercomputer built exclusively on AWS with NVIDIA DGX Cloud , which will feature 20,736 NVIDIA GB200 Grace Blackwell Superchips capable of 414 exaflops for NVIDIA’s own AI R&D. Additional resources Watch a video recap of the AWS presence at NVIDIA GTC 2024.

Entertainment 95

Entertainment Marketing Best practices Technology 95

Totango

AUGUST 23, 2022

In terms of the customer lifecycle, touchpoints may occur at any point during an interaction with your brand, including: Pre-sales, starting with a prospect’s first marketing touch. Thus, customer journey touchpoints may occur anywhere in the marketing, sales and support processes. Others may apply for specific markets and products.

B2B 115

B2B Journey mapping SaaS Engineering 115

JivoChat

JUNE 27, 2023

The best website builders already count on AI built-in to empower the features they offer. After it, you will analyze the results, check if the website has the features and design that you want, and make changes as you see necessary. Check out the AI website builder that offers those features too. What Is An AI Website Builder?

Analytics 75

Analytics Advertising Personalization Self service 75

JivoChat

AUGUST 23, 2023

It’s important to be always up to date, and ready to create new marketing strategies. In the same year, he began experimenting and offering new features in the platform such as the Twitter Blue subscription and the possibility to see how many views a tweet has. The subscription price starts at $8/month or $84/year.

Accountability 75

Accountability Marketing 75

Comm100

SEPTEMBER 25, 2021

Features and functionalities of a white label live chat. There are several types of white label live chat platforms with various features and functionalities. However, some of the typical default features include: Quick messaging. This feature allows a conversation to reach the other end in no time. Video calling.

Analytics 88

Analytics Marketing Customer Experience Management 88

CSM Magazine

JULY 29, 2020

As COVID-19 swept through the globe brands and marketing agencies scrambled to adapt or clean sweep whole new campaigns as current ones became obsolete or tone deaf. . The video advert shows images and clips from customers who have tried to recreate KFC food and packaging during quarantine. Some brands won and some lost in the mix.

Marketing 104

Marketing Advertising Personalization Customer Service 104

Nicereply

APRIL 5, 2023

This article explores how online businesses can leverage digital marketing software that is powered by AI to deliver better customer experience. A well-executed marketing strategy that is built around customer engagement delivers higher revenues and business growth. How is AI Redefining Customer Engagement & Customer Experience?

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

JivoChat

DECEMBER 26, 2022

Knowing the TikTok trends that are making success in the platform is very important for marketing professionals and digital influencers who want to boost their profile or a brand profile. When you keep updated with trending videos and hashtags, it becomes easier to have ideas for your content as well. What Are TikTok Trends?

Sales 75

Sales Marketing Personalization 75

Hodusoft

NOVEMBER 9, 2022

Top IP PBX Software and Service Providers in the UK The VoIP market has seen remarkable growth in the past few years and is expected to grow further at a CAGR of 9.08%. According to a Research and Markets report , VoIP market share in the UK will be worth $ 4.83 Features like click-to-call, chat, visual voicemail, etc.

voip 52

voip CRM Analytics Telecommunications 52