Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. In fact, a report from 2020 found 95% of senior marketing executives agreed that CX roles were essential for business growth. Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.

Analytics 83

Analytics Feedback Metrics Surveys 83

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications. Consider the size of your business and your support team.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

NobelBiz

MARCH 5, 2024

As a call center stakeholder—be it an owner, manager, or supervisor—the task of harnessing call center reporting to pinpoint areas for improvement, optimize agent performance, and ultimately enhance customer satisfaction can seem daunting. Table of Contents What is Call Center Reporting?

Call Center 59

Call Center Contact Center Abandon rate Average Handle Time 59

DMG Consulting

MARCH 27, 2024

The vendors are releasing features that enable agents to select their own working hours, have their schedule assigned, or a combination of both. The pace of innovation in the WFM market is rapid and picking up momentum as this IT sector’s size and opportunity grows.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59

TeamSupport

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth.

Self service 52

Self service Analytics CRM Customer Support 52

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.

Sales 52

Sales CRM Scripts APIs 52

Hodusoft

JULY 19, 2023

Benefits of using inbound call center software for businesses How inbound call center software differs from outbound call center software Features of inbound call center software How to choose the right inbound call center software? In this blog, we will explore everything related to inbound call center software.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

CSM Magazine

APRIL 26, 2024

But HubSpot comes with a wide range of features. Here are the key functionalities of HubSpot CRM: Contact Management Sales Pipeline Management Deal Management Email Marketing Automation Reporting and Analytics HubSpot is an incredibly powerful tool, and it’s got a ton of additional tools and features for you to use.

CRM 52

CRM Sales Best practices Marketing 52

VirtualPBX

JANUARY 5, 2024

Notably, within this suite of remarkable features lies the Advanced Call Reports Add-On , a revolutionary component that stands as a transformative force in the realm of data analytics for telephony systems. Organize and Analyze : The ability to organize call data into comprehensive reports is a game-changer.

voip 59

voip Analytics CRM Metrics 59

VirtualPBX

APRIL 10, 2024

Our sophisticated system incorporates advanced features such as call tagging , enabling seamless organization and tracking of customer interactions automatically and with disposition codes. It serves as a central point where customers can reach out for assistance and support through various channels.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

Fonolo

AUGUST 3, 2021

Knowing where you stand with your customers and proving that value to stakeholders requires carefully crafted call center reporting that directly aligns with your organization’s Key Performance Indicators (KPIs). This is where organizing your contact center metrics into custom reports comes into play.

Call Center 142

Call Center Abandon rate Contact Center Metrics 142

CSM Magazine

AUGUST 31, 2023

The new platform presents a fresh take on analytics, providing both marketing and business professionals a more sophisticated, streamlined way to analyze customer data. It offers a variety of new features and functionalities that empower users to extract more nuanced insights. Consider engaging in comprehensive GA4 training.

Analytics 52

Analytics Metrics Marketing Management 52

Zappix

FEBRUARY 14, 2024

(PRWEB) Feb 14, 2024 Zappix , a Digital Patient Engagement Solutions leader, reports significant reductions in no-shows and late cancellations for Gastroenterology and Endoscopy clients utilizing its platform throughout 2023.

Healthcare 52

Healthcare Analytics Surveys Marketing 52

Totango

APRIL 5, 2022

First, we’ll cover what NPS software is and what features are important so that you know what to look for when selecting a solution. Generating survey reports. Advanced NPS tools may provide additional features that help implement practical workflows to act on survey results. What Are the Most Important NPS Software Features?

Upselling 101

Upselling Surveys Analytics Customer retention 101

Nicereply

NOVEMBER 21, 2022

We’re starting with a complete tool that comes with multiple features and usabilities, including customer retention. Best features: Customer 360° Customer health scores Reports Workflow automation. Discover great customer retention tools and empower customer satisfaction. Losing customers is something that every business fears.

Customer retention 98

Customer retention SaaS Upselling Analytics 98

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

VirtualPBX

FEBRUARY 1, 2024

VoIP, in particular, has gained traction as a cost-effective and feature-rich alternative to traditional POTS lines. In the rapidly advancing era of high-speed internet, fiber optics, and cutting-edge telecommunications technologies, it’s easy to overlook the humble yet remarkably resilient POTS line.

Telecommunications 105

Telecommunications voip Technology Analytics 105

Zappix

FEBRUARY 6, 2024

Continuing its commitment to innovation, Zappix has bolstered its Digital Outreach portfolio with robust features throughout the year. Improved analytics – reporting across all inbound and outbound channels. Improved analytics – reporting across all inbound and outbound channels.

Interactive Voice Response 52

Interactive Voice Response Analytics Self service Enterprise 52

Helpware

APRIL 5, 2023

The best call center software offers multiple features—from call routing and queuing to interactive voice response (IVR) systems. As a result, you can track key metrics with analytics and reporting features, view customer data for personalized interactions, and more.

call center software 73

call center software Interactive Voice Response Call Center Analytics 73

Hodusoft

MARCH 6, 2024

As per a report , by 2040, 95% of purchases will be through e-commerce. According to a report by Microsoft 95% of consumers consider customer service crucial for brand loyalty. If yes, then you must understand what factors define the success of e-commerce. Let’s get started.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

Lumoa

FEBRUARY 14, 2024

The Salesforce State of the Connected Customer Report found that 88% of buyers say their experience is as important to them as a company’s products or services. Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high.

Customer Experience 83

Customer Experience Chatbots Analytics SaaS 83

NobelBiz

MARCH 26, 2024

Customer Experience Automation can encompass a range of technologies such as AI and Machine Learning, Chatbots and IVR Systems, Data Analytics and Insights. Predictive analytics: Leveraging data analytics to anticipate customer needs and behaviors, enabling proactive engagement and personalized experiences.

Best practices 52

Best practices Interactive Voice Response Customer Experience Contact Center 52

VirtualPBX

MARCH 7, 2024

Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility. In this blog post, we’ll delve into what PSTN is, how it works, and discuss its superior counterparts in today’s digital landscape. What is PSTN? How does it work?

voip 59

voip Telecommunications Wireless CRM 59

CSM Magazine

AUGUST 20, 2023

In today’s fast-paced legal landscape, analytics and reporting have become a game-changer for law firms and legal organizations seeking to stay ahead of the competition. Improved Productivity: Automated reporting features enable lawyers to generate reports quickly, saving time and improving overall productivity.

Analytics 52

Analytics Management Feedback Metrics 52

JustCall

OCTOBER 22, 2023

According to Salesforce’s 2022 report , 73% of customers expect companies to understand their unique needs and expectations. There are several common challenges that don’t let you track customer support analytics accurately. Problem: Lack of Customer Support Analytics Customer support teams deal with huge data volumes regularly.

Contact Center 52

Contact Center Contact center software Abandon rate Analytics 52

CSM Magazine

JANUARY 9, 2024

Business fleet fuel cards offer significant savings on gas expenses through various features such as rebates and discounts. With fuel cards, businesses can track fuel usage, set spending limits, and generate custom reports to better manage and control their fleet’s fuel expenses.

Transportation 52

Transportation Accountability Analytics Surveys 52

JustCall

MARCH 7, 2023

Add to that the heightened customer expectations today (especially after the pandemic), and you will see the need for a robust analytics contact center solution. What Is Contact Center Analytics? Much like every other department of a business needs analytical insight to function well, so does the contact center.

Contact Center 52

Contact Center Analytics Average Handle Time Call Center 52

NobelBiz

AUGUST 7, 2023

While both models promise similar features, their underlying infrastructure and advantages diverge significantly. At first glance, all CCaaS solutions promise more or less the same features and technical capabilities. At first glance, all CCaaS solutions promise more or less the same features and technical capabilities.

Contact Center 98

Contact Center Government Healthcare Analytics 98

Hodusoft

JANUARY 3, 2024

As per a report released by Fortune Business Insights, the market size of global CCaaS is valued at USD 5.15 In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. billion by 2030. What is CCaaS?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Nicereply

MAY 31, 2023

In this article, we will explore some of the best customer feedback tools for websites, highlighting their key features, benefits, and how they can add value to your business. Features Ease of Use Targeting Capabilities Integration Options Pricing When Should You Use Customer Feedback Tools? Why Should You Use Customer Feedback Tools?

Feedback 64

Feedback Analytics Surveys Customer Support 64

Solvvy

JULY 13, 2022

Solvvy Surveys give you all the tools you need to collect and measure CSAT scores, analyze the customer experience with in-depth analytics on each interaction, and embed new rescue programs within the interaction flow itself to ensure that experience ends with a satisfied response. Best In-Class Analytics to Make it Easy to See Your Results

Surveys 109

Surveys Feedback Analytics Engineering 109

JivoChat

JUNE 29, 2023

In the competitive world of E-commerce, going the extra mile and leaving a lasting impression on customers is paramount. A recent study revealed that 94% of consumers think of brand experience as a key factor influencing their purchase decision. So you can ensure your business thrives in the ever-evolving digital landscape—read on to learn more!

Analytics 88

Analytics Chatbots Feedback Surveys 88

JivoChat

JUNE 21, 2022

The Google Analytics courses will enable you to know how to use one of the most important Google tools when it comes to digital marketing. Whether you are an entrepreneur or a marketing professional, understanding how Google Analytics works can help you to boost your business performance, and increase brand awareness and conversion rates. .

Analytics 75

Analytics Accountability Marketing Management 75

CSM Magazine

SEPTEMBER 14, 2023

Industry Report Ranks Calabrio as an Overall Agent Management Leader and a Product Experience Leader. The report also recognizes Calabrio as a Value Index Leader in 6 of 7 evaluation categories: Adaptability, Capability, Manageability, Reliability, Usability, and Validation. Learn more and read the market report here.

Management 59

Management Coaching Contact Center Customer centricity 59

JustCall

OCTOBER 19, 2023

Multiple Device-tracking + Reporting Inconsistency: Your team probably uses a variety of devices – smartphones, laptops, the works. If the data gathered from these devices is not consistent, the reports will be inaccurate and, by extension, pointless. Remote workforce optimization has been one of the most searched topics on Google.

virtual call center 52

virtual call center Sales call center software Scripts 52