AWS Machine Learning

FEBRUARY 27, 2024

Lately, the level of sophistication and the sheer number of models in production is increasing exponentially. Our solution: A new ML template on Amazon SageMaker Studio Building a full ML pipeline that is designed for an actual business case can be challenging. Apply the trained model to make predictions of future events.

Best practices 111

Best practices Engineering Scripts Analytics 111

VirtualPBX

NOVEMBER 23, 2020

It’s not uncommon for businesses to provide goods and services to a wide range of populations. Even if your small business is local to a U.S. One benefit of our new Multiple Auto Attendants feature is the ease with which you can address multiple languages for your inbound callers. How Our Multiple Auto Attendants Are Applied.

Call flow 98

Call flow Advertising Enterprise Customer Support 98

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. Unlike their small business counterparts, these solutions are equipped with advanced functionalities tailored to meet the needs of enterprise environments.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

VirtualPBX

FEBRUARY 2, 2023

In 2023, business communication solutions have evolved dramatically. For small businesses, advances in technology have changed the way they communicate with employees, vendors, and customers across a spectrum of devices and methods. What Are Modern Small Business Communication Solutions?

voip 98

voip Technology 98

VirtualPBX

JANUARY 25, 2023

Soon, we’ll be releasing even more functionality around bulk and marketing features with a private beta set to take place in the next few months. However, customers across the business telephony industry are becoming familiar with another important date on the calendar: the 10DLC registration deadline.

Marketing 97

Marketing Personalization Management Customer Service 97

VirtualPBX

APRIL 2, 2024

In today’s lightning-fast business ecosystem, where time is the ultimate currency, delivering exceptional customer service isn’t just a goal—it’s a requirement. At VirtualPBX, we deeply value the unique identity of every business. Here are the six main components that set VirtualPBX Contact Center apart: 1.

contact center solutions 52

contact center solutions Contact Center CRM Analytics 52

AWS Machine Learning

APRIL 4, 2024

Amazon Personalize has a fixed number of interactions and items dataset features that can be used to train a model. Let’s walk through each of the main components of the solution. The interactions dataset contains data on user-item-timestamp interactions, and the items dataset contains features on the recommended articles.

Personalization 79

Personalization APIs Engineering Metrics 79

AWS Machine Learning

DECEMBER 7, 2023

Before the initiation of this project, business teams relied on more intuitive methods for demand forecasting, which required improvement in terms of precision. In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast.

Management 98

Management Engineering Analytics Construction 98

VirtualPBX

SEPTEMBER 7, 2022

Unlike desk phones, communication apps don’t require you to be tethered to a desk to operate your business. These apps may include features such as business texting, video conferencing, and advanced voicemail features. This award-winning tool brings communication versatility and collaboration to your business.

voip 98

voip Marketing Technology Management 98

JivoChat

JANUARY 24, 2023

You can make them without leaving home, and still learn essential skills about how to promote brands and businesses online, for example. You can learn more about that, and become an expert to boost your career or enhance your business performance. You will learn how to grow a business online from scratch. Workload: 22.5

Marketing 75

Marketing Engineering Analytics Accountability 75

CSM Magazine

APRIL 18, 2024

One of the main benefits of LLMs in customer service is increased efficiency. With traditional customer service methods, human agents can only handle a limited number of interactions at once. This often leads to long wait times for customers and delays in resolving their issues.

Chatbots 52

Chatbots Feedback Wait times Customer Service 52

Fonolo

FEBRUARY 21, 2023

And SIP trunking is super-flexible; it makes it easy for contact centers to add advanced features like speech analytics, Web Call-Backs (formerly Visual IVR), and conversation scheduling from third-party vendors. Because a SIP trunk delivers the same functionality, the name stuck. What are the benefits of SIP trunking?

Interactive Voice Response 142

Interactive Voice Response voip Contact Center Telecommunications 142

JivoChat

MARCH 5, 2023

Instagram Main Characteristics With more than 1.300 billion users , Instagram is one of the most popular social media platforms in the world. Stories Launched in 2016, the stories feature is the closest one to the Snapchat concept, which enables users to share images and videos at the moment they are made.

Analytics 75

Analytics Accountability Marketing Personalization 75

VirtualPBX

OCTOBER 29, 2021

“Bring Your Own Telecom Provider” and “Call Center Software” are two of the main selling points of Microsoft Teams. Unless all of your business contacts have Skype for Business or Microsoft Teams, you’re bound to outgrow the call limitations placed on Teams accounts. Call Routing Features.

call center software 98

call center software Call Center Accountability Management 98

VirtualPBX

NOVEMBER 29, 2023

Guest Blog From SayNine Business communication changes almost on a daily basis, and it is essential for businesses to try to keep up with the new trends in the sphere. One of the newly emerged game-changers in this sphere is the Voice over Internet Protocol (VoIP) for your business. What is VoIP? So, what is VoIP ?

voip 98

voip Analytics B2B Technology 98

JivoChat

FEBRUARY 8, 2023

To enjoy the opportunities they may offer to your business, you need to know how to use them, which types of posts to publish, the tools the platform offers, and so on. The course will guide you through utilizing the latest Instagram features to grow your account and market your business. Workload: 7.5 Workload: 7.5

Marketing 75

Marketing Advertising Accountability Analytics 75

VirtualPBX

OCTOBER 22, 2020

Our Multiple Auto Attendants feature gives you the ability to provide a custom greeting and call routing options for all your inbound calls. Using more than one path for your call routing, you can customize this process for each unique phone number on your plan. Greetings for More Than One Number. We’ll explain more below.

Inbound sales 80

Inbound sales Enterprise Marketing Sales 80

aircall

FEBRUARY 3, 2023

To boost team performance, you need the best cloud-based business phone solution that will support operations and processes. With an abundance of solutions and service providers on the market—all promising to be the one your business needs—how do you make sure you’re picking the right one? Risks are easily mitigated and 2.)

CRM 62

CRM Analytics call center solutions Interactive Voice Response 62

JivoChat

JANUARY 22, 2023

Not only professionals that deal with numbers every day can enjoy the solutions Excel provides, and many companies value employees who know how to use this software. Other subjects from this course are Power Query, hacks and hidden Excel features, and the updates in Excel for Microsoft 365. Workload: 9.5 Workload: 10.5

Management 75

Management 75

NobelBiz

MAY 9, 2023

Contact centers play a vital role in today’s business landscape, serving as a primary point of contact for customers to resolve issues, make inquiries, or provide feedback. We’ll share valuable insights from one of our workshops featuring two seasoned contact center experts, David Atkinson, and Bradley Butler.

Best practices 98

Best practices Call Center Gamification Contact center software 98

VirtualPBX

DECEMBER 29, 2020

Our release of major phone plan features like Video Conferencing and Business SMS have been a long time coming. All our departments have worked hard in 2020 to help business make the most out of their evolving work situations — including the common switch to remote work.

voip 105

voip Enterprise Wait times 105

JustCall

AUGUST 22, 2022

El Paso is the sixth greatest city in the state and the main region code situated in the Mountain Time Zone in Texas. The raw petroleum processing plant is the main Fortune 500 organization with a base in the city, but more than 70 others have workplaces in El Paso. Region code 915 is likewise a key part of the Military business.

voip 52

voip Government Accountability CRM 52

JustCall

JANUARY 24, 2024

The iconic duo: JustCall and Salesforce We all know Salesforce — it’s a powerful CRM that offers a wide range of features and analytics. Here are some of the main benefits: Your reps and agents no longer need to worry about updating the CRM manually, as notes are captured and pushed to the CRM automatically. See for yourself here.)

Real estate 69

Real estate CRM Customer emotions Coaching 69

aircall

DECEMBER 23, 2022

When businesses search for the right VoIP provider, Dialpad is bound to land on the list of cloud-based phone solutions to consider. But a simple Google search doesn’t always show you the best results for your business needs. Both products come paired with an introductory video meeting feature. The essential phone features.

voip 62

voip Coaching Analytics CRM 62

JivoChat

MAY 15, 2023

Selling books online can be a very profitable business. There is a big variety of business models to commercialize books, and you can choose the one that suits you best. Choose Your Business Model When it comes to selling books online, you have different business models to choose from and have your own company.

Analytics 75

Analytics Sales Marketing Management 75

TeleDirect

DECEMBER 14, 2023

There was a time when outbound call centers consisted of a person calling phone number after phone number in search of that one lead. Today’s outbound calling provides businesses with a direct extension of their sales team, committed to their success by generating leads, setting appointments and performing market research.

Business Process Outsourcing 62

Business Process Outsourcing Telemarketing Call Center Best practices 62

VirtualPBX

SEPTEMBER 22, 2020

The Direct Inward System Access feature is now a part of all VirtualPBX Business Phone Plans. It’s easy to do and makes an excellent compliment to features like Call Forwarding that also let you use our phone plans with personal devices. You can add your preferred PIN and extension number at this point. Yes you can.

Personalization 75

Personalization 75

Hodusoft

MAY 4, 2022

Business communication has evolved rapidly to meet the requirements of ever-changing enterprise needs to facilitate seamless communication and collaboration. When choosing the right business communication tools, people without technical backgrounds may think terms like Hosted PBX Software and SIP trunking are interchangeable.

voip 105

voip Interactive Voice Response Telecommunications Enterprise 105

JivoChat

JUNE 5, 2023

Building a successful ecommerce online store is a challenging task, mainly when considering the highly competitive environment your business will be in. Also, pay attention to the product description to make sure it has all the important information about the item, including its functions and main benefits.

Analytics 75

Analytics Marketing B2B Sales 75

VirtualPBX

JANUARY 14, 2021

One of the most important aspects of VirtualPBX Business Phone Plans is what features come included with a customer’s purchase. Free audio conferencing is a feature we’re happy to bundle with every Unlimited Minutes and Unlimited Users plan we offer. The Features Our Plans Include. Feature Codes. Ring Groups.

Transportation 81

Transportation voip Accountability Marketing 81

Quality Contact Solutions

JANUARY 27, 2022

These accounts already have the main product or service, and the cross-sell is an add-on item that will increase the total amount of the account. For example, selling the main widget and offering a completely unrelated cog will certainly not make sense to the customer. Sales and Service. Use Recordings to Improve Call Quality.

Sales 98

Sales Upselling B2C Best practices 98

aircall

NOVEMBER 16, 2022

To help you find the right business phone system, we’ve compiled a list of the top 3CX alternatives that support you, your team, and your business goals. To find the right 3CX alternative for your business , it’s important to get an idea of what you’re comparing your choices to in the first place. Here’s what you need to know.

CRM 62

CRM call center software APIs Government 62

VirtualPBX

AUGUST 3, 2021

We have made some big changes to our Business Phone Plans lately. Spark fills a need for businesses that have a low call volume for inbound and outbound calls with customers but still want to keep their team members connected through audio and video conferences. Getting Started With Spark Plan Features. What’s the biggest?

Accountability 98

Accountability Marketing Personalization 98

VirtualPBX

OCTOBER 27, 2020

There are a number of new VoIP features we’ve packed into our Business Phone Plans. Now you can use Multiple Auto Attendants, Business SMS, Dynamic Caller ID, and Video Conferencing in many of our plans for both small businesses to enterprises. New Features. Business SMS. Multiple Auto Attendants.

voip 98

voip APIs Enterprise Engineering 98

JustCall

DECEMBER 12, 2022

Google’s proprietary service, Google voice for business, is among the top VoIP service providers. We also investigate the possibility of an alternative, if any, to Google VoIP for Business. Google Voice for Business: A Brief Background. The proliferation of virtual numbers has changed the way companies conduct business today.

voip 52

voip CRM Accountability Marketing 52

Totango

AUGUST 5, 2022

It gathers business intelligence that can be used to assess a client’s needs, establish what goals they hope to achieve, and develop an action plan to meet their desired outcomes. Information about the client’s products and services, features, and benefits. Deliver more satisfying results, which promote repeat business.

B2B 83

B2B SaaS Journey mapping Sales 83

VirtualPBX

NOVEMBER 3, 2020

Business SMS stands as the feature our customers have requested most in the past year. We know SMS texting is important to them and that it’s a key component of many businesses’ marketing plans, so we’re happy to announce that VirtualPBX now offers this capability on several of our plans. Business SMS on a Range of Devices.

APIs 98

APIs Enterprise Call flow voip 98