Beyond Philosophy

JUNE 15, 2023

Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! These include: Focus on emotional benefits and value to your customers, not just on product features. Rule #1: Focus on emotional benefits and value to your customers, not just on product features. Adventuresome?

Banking 363

Banking Construction Accountability Advertising 363

ShepHyken

JULY 15, 2022

This week we feature an article by Michael Becker, founder of Abundance Accelerators , a growth agency for coaches. Within 30 minutes of the scheduled call, you make them a quick self-recorded video thanking them and sharing your excitement. Conclusion.

Coaching 328

Coaching Customer centricity Accountability Feedback 328

NobelBiz

FEBRUARY 20, 2024

The foundation of these interactions lies in the robustness of their voice infrastructure. Play Video Table of Contents The Pitfalls of Conventional Voice Services For most clients, the difference between voice services is undetectable until significant issues arise. Clearer audio ensures better interactions with customers.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. RELATED ARTICLE What is IVR?

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

Myra Golden Media

MARCH 18, 2020

We have some free and low-cost ways to improve the sound, flow, and feel of your customer interactions. YouTube Short Customer Service Videos. I have dozens of videos on YouTube covering everything from call control, to de-escalation, to telephone skills. Here’s what we’ve got going on….

Customer Service 177

Customer Service Customer Experience 177

VirtualPBX

AUGUST 24, 2023

This article explores key trends driving the future of VoIP, including the integration of AI and chatbots, the evolution of video conferencing, and the game-changing impact of 5G technology. In 2023 and beyond, we can expect video conferencing to undergo significant transformations, making interactions even more immersive and productive.

voip 94

voip Chatbots Healthcare Customer centricity 94

Inbenta

APRIL 10, 2024

The enhancements are aimed at making Inbenta’s interactive how-to tutorials more engaging and easier to share. Digital Instructors are interactive simulations of a digital product, service, or task, demonstrating features and guiding customers with step-by-step visual instructions.

SaaS 52

SaaS Education Contact Center Customer Support 52

CSM Magazine

APRIL 11, 2024

Video in Marketing Video marketing is a crucial winning strategy in the competitive real estate marketplace. Videos have the power to captivate potential buyers and dynamically showcase properties. Share client testimonials : Include video testimonials to build trust and credibility with potential clients.

Real estate 52

Real estate Transportation Marketing Engineering 52

Totango

MAY 13, 2022

Finally, we’ll look at six of the best customer engagement tools and how you can use them to promote better interactions with your customers. Customer engagement platforms are automation solutions that help you monitor, manage and optimize your client interactions. Video tutorials and transcripts. Video tutorials: Vidyard.

Enterprise 103

Enterprise Customer Support SaaS Sales 103

AWS Machine Learning

NOVEMBER 17, 2023

Amazon Interactive Video Service (Amazon IVS) is a managed live streaming solution that is designed to provide a quick and straightforward setup to let you build interactive video experiences and handles interactive video content from ingestion to delivery. It caters to diverse regulations.

APIs 86

APIs Engineering Advertising Accountability 86

CSM Magazine

JANUARY 17, 2024

Whether yours is a relatively large business or a multinational corporation, you fully understand the impact of video marketing. In 2023, HubSpot Blog conducted a study entitled The State of Video Marketing in 2023. This is a facility that will be available across your entire organization What Is An Enterprise Video Platform?

Enterprise 52

Enterprise Analytics Marketing Sales 52

VirtualPBX

FEBRUARY 1, 2024

VoIP, in particular, has gained traction as a cost-effective and feature-rich alternative to traditional POTS lines. Additionally, mobile networks provide ubiquitous coverage and support a wide range of services beyond voice calling, including messaging, video calls, and internet access.

Telecommunications 105

Telecommunications voip Technology Analytics 105

AWS Machine Learning

APRIL 4, 2024

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them. We describe how to mitigate this limitation later in this post.

Personalization 78

Personalization APIs Engineering Metrics 78

CSM Magazine

APRIL 16, 2024

With this bot, effortlessly save texts, images, files, and videos directly into your Notion workspace without leaving Telegram. This bot stands out by enabling detailed message filtration based on text rules, timing, or AI-driven prompts, and offers comprehensive editing features for text and media. All available in the Free tier !

Management 52

Management Personalization Accountability Customer Support 52

CSM Magazine

MARCH 13, 2024

For example, Starbucks’ Mobile Order & Pay feature integrates QR code scanning for a seamless loyalty program experience. This feature ensures customers can easily find or order what they need without unnecessary wait times. Interactive User Manuals Gone are the days of lengthy, paper-based user manuals.

Customer Service 52

Customer Service Automotive Feedback Wait times 52

Nicereply

FEBRUARY 29, 2024

Knowing target users and analyzing their intents while interacting with your brand is the first queue to building a good user experience. Here are 11 tactics to enhance how you interact with your customers and eventually create an impressive customer experience workflow that will transcend into business.

Customer Experience 59

Customer Experience Journey mapping Analytics Feedback 59

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Smart Call Routing : Directs calls to the most suitable agent based on expertise, language, or past interactions. Hold queues and smart call routing play a pivotal role.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

TechSee

JUNE 16, 2022

Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. In his videos, I keep people updated about the latest trends in customer experience, customer service and customer centricity. Follow on LinkedIn. Follow on LinkedIn.

Customer Service 251

Customer Service Chief Customer Officer Contact Center Consulting 251

Customer Service Life

DECEMBER 4, 2023

Image by Gerd Altmann from Pixabay Nothing can derail a perfect day in the contact center like a public comment from a customer calling your company out for a feature or service that you lack or something you failed to do. Have you forgotten customer interaction is needed sometimes? They asked if I wanted to respond and I obliged.

Contact Center 100

Contact Center Self service Personalization Accountability 100

Hodusoft

APRIL 1, 2024

What sets HoduCC apart is its comprehensive approach to customer interaction management. It offers a versatile suite of features that empower businesses to resolve client issues efficiently while automating interactions across various communication channels. Transform your customer interactions. Ask for a Free demo!

call center software 52

call center software Contact center software Customer centricity Call Center 52

Totango

AUGUST 23, 2022

B2B customer journey touchpoints are occasions when business customers interact with a brand. Touchpoints also include occasions when clients interact with your software app in a SaaS context. Which business functions or departments are involved in the interaction. What functions the interaction serves. Video chat.

B2B 115

B2B Journey mapping SaaS Engineering 115

Nicereply

APRIL 5, 2023

AI-powered solutions are, and shaping a new era of personalized, seamless, and efficient interactions. AI technology improves consumer engagement as it enables more interactivity and personalized content. The above features make the process of content generation highly cost-efficient and scalable for your business.

Customer Experience 59

Customer Experience Interactive Voice Response Chatbots Real estate 59

Spearline

SEPTEMBER 16, 2022

Strip down your IVR Just because your IVR has a swathe of impressive features doesn’t mean your customers want to interact with them all. Provide the human touch 75% of consumers still prefer to interact with a real human being. If possible, try to incorporate video chat into your regular communication stream.

Contact Center 98

Contact Center Customer Experience Interactive Voice Response Personalization 98

JivoChat

FEBRUARY 22, 2023

Short-lived vertical content (images and videos) with the lifespan of 24 hours found its place in a separate feed, and it quickly gained in popularity. Interact with the hooked audience. And if you use relevant features like geotags or hashtags, you can optimize your Stories to show them to the right audience.

Brand ambassadors 75

Brand ambassadors Marketing Advertising Accountability 75

Quiq

MARCH 10, 2023

According to Zendesk , 66% of customers don’t want customer service interactions to interrupt what they’re doing. According to a McKinsey report, 76% of customers get frustrated when customer service interactions aren’t personalized. Using business messaging can clear up miscommunications with more organized and concise interactions.

Customer Service 87

Customer Service Benchmark Personalization Wait times 87

Totango

APRIL 6, 2023

Automation to scale and deepen customer engagement Video Business Reviews (VBRs) Creating personalized campaign content for the “tech touch” segment of your customer base is difficult because it’s so time consuming. These new seat licenses are add-ons to any Totango plan, making CS program visibility very accessible.

Enterprise 85

Enterprise CRM Sales Customer retention 85

Lumoa

AUGUST 23, 2021

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video.

Customer Experience 94

Customer Experience Analytics Surveys Customer retention 94

Toister Performance Solutions

AUGUST 10, 2023

Watch the short video below. There's a scene that starts 35 seconds in which shows a brief customer service interaction. This short video shares some examples. A software customer called the support department to ask if the software had a particular feature. This first video focuses on taking ownership.

Customer Service 95

Customer Service Scripts Personalization Feedback 95

NobelBiz

FEBRUARY 13, 2024

Incorporating the appropriate software features is not just beneficial for call centers or other similar businesses, but rather necessary in order to enhance customer interactions. Software solutions offer a world of features that cater to various aspects of call center operations.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

JivoChat

MAY 21, 2023

Also, one of the best features Google offers when people search for places on Google Maps is the Google Local Pack. The fantastic part of this feature for brand visibility is that Google business profiles make up a huge chunk of Google local pack. This instantly brings up places located within the area to the first page of the SERP.

Engineering 75

Engineering Chatbots Consulting Consulting 75

ChurnZero

APRIL 1, 2024

By leveraging machine learning algorithms, AI can identify the most relevant features, tools, or services for individual customers based on their industry, company size, or usage patterns. Both tools use AI to analyze user interactions, optimizing the onboarding journey for clarity and engagement. Related: AI adoption by CS teams.

Journey mapping 76

Journey mapping Feedback SaaS Surveys 76

CSM Magazine

MAY 24, 2023

Claude’s integration with the Zoom platform allows contact center agents to seamlessly transition from AI-assisted interactions to live video calls. This feature is particularly useful for complex inquiries that require more in-depth assistance. The AI is programmed to respond to users in a friendly and respectful manner.

Contact Center 52

Contact Center Virtual Agent Personalization Customer Service 52

Fonolo

SEPTEMBER 6, 2018

Today, big brands have started pushing the envelope with increasingly sophisticated ways of supporting customers, thereby raising the benchmark for new businesses from the get-go to develop best practices for customer interaction and support. Engage in Rewarding Video Communications. Get Hooked on Real-Time Messages.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

Certified Languages International

JANUARY 19, 2024

As organizations aim to serve increasingly diverse populations across languages and cultures, video remote interpreting (VRI) has emerged as an essential communication solution. Get access to on-demand & scheduled video interpreting in seconds with CLI What Is Video Remote Interpreting?

Personalization 40

Personalization Technology 40

AWS Machine Learning

APRIL 18, 2024

See CHANGELOG for latest features and fixes. You can teach it brand names and domain-specific terminology if needed, using custom vocabulary and custom language model features in Amazon Transcribe. Finally, LMA uses Amazon Bedrock LLMs for its meeting summarization features. or the Meeting Assist Bot pane.

APIs 106

APIs Accountability Analytics Entertainment 106

Hodusoft

JANUARY 3, 2024

In this blog post, we discuss CCaaS in detail starting from what CCaaS is, its top benefits, its key features, and how you can handpick the right CCaaS solution for your business needs. Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? What is CCaaS? What is CCaaS?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

TeamSupport

OCTOBER 21, 2020

One of the most exciting developments has been the live chat feature that has become a staple for most websites. With this feature, customers can ask seek support without the frustration of long wait times. The same applies to a chat interaction. When you do, the tone of the text will match your “smile.”

Customer Support 98

Customer Support B2B Wait times Chatbots 98