PanTerra

NOVEMBER 21, 2017

What features are your call center agents using or, in many cases, not using because they aren’t available with the call center solution they’re using? Perhaps what you’re looking for is a communications system that offers CRM integration. Are you looking to improve your call center productivity and response times? I know, right!

CRM 42

CRM call center solutions call center software Call Center 42

Lumoa

JANUARY 8, 2024

Key Features and Benefits of Text Analysis Software When you’re in the market for text analytics software, it’s not just about slick interfaces (UI) or smooth user experiences (UX). Just focus on the features and benefits that will help your decision-making more efficient and cut through the clutter. Their customers?

Feedback 157

Feedback Analytics Multichannel Surveys 157

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. May offer less flexibility in terms of customization and integration, with pre-defined workflows and limited compatibility with other systems.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Common CPaaS Features SMS and MMS Messaging: Send and receive text messages within applications.

Interactive Voice Response 52

Interactive Voice Response Healthcare Chatbots Consulting 52

ChurnZero

APRIL 12, 2024

Feature Update : Chart and table enhancements for Customer Journeys What’s new : Your Journey Milestones and Tasks just got a facelift! Find out more : [link] Feature Update: Summary rows in Segmentation What’s new : Get a snapshot of your segments’ most important data points.

Accountability 52

Accountability Management 52

OctopusTech

APRIL 24, 2024

It comes with features that simplify selling online, like eating pie. Basic Shopify Plan Features included: And this – the starter pack. These are the few features you can use anywhere: limitlessess product list, secure checkout, and creating your coupon codes. Store design is simple, and what is complex is selling.

Technical Support 62

Technical Support Management 62

Totango

NOVEMBER 15, 2023

We were recognized for our strength in end-to-end relationships, overall value, and leading features and functionality. TrustRadius Best Feature Set: Recognizes that Totango’s product features best satisfy users’ needs. Learn more about specific partnerships and integrations in our recent announcement.

Enterprise 112

Enterprise Best practices Feedback Education 112

Lumoa

APRIL 8, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Integration with Netigate Surveys Netigate is a premier survey provider, and for those of you that are already using Netigate surveys to collect feedback, we have an integration so that you can pull the responses to Lumoa with minimal effort!

Surveys 83

Surveys Feedback Management Personalization 83

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.

Sales 52

Sales CRM Scripts APIs 52

CSM Magazine

APRIL 26, 2024

But HubSpot comes with a wide range of features. Here are the key functionalities of HubSpot CRM: Contact Management Sales Pipeline Management Deal Management Email Marketing Automation Reporting and Analytics HubSpot is an incredibly powerful tool, and it’s got a ton of additional tools and features for you to use.

CRM 52

CRM Sales Best practices Marketing 52

TeamSupport

APRIL 17, 2024

When looking at customer support solutions, it's essential to identify features that not only address current needs but are also scalable for future growth and challenges. A live chat feature satisfies this demand by providing real-time assistance, significantly enhancing customer satisfaction. This is where TeamSupport stands out.

Customer Support 52

Customer Support Analytics Upselling CRM 52

VirtualPBX

SEPTEMBER 14, 2023

Integrating VoIP & texting in your business transforms the way you communicate with your partners, customers, and employees. In this blog, we are going to discuss the key aspects of VoIP and texting and how to integrate them into your business. It has more useful and advanced features than traditional calling systems.

voip 105

voip CRM Consulting Consulting 105

Hodusoft

JULY 19, 2023

Benefits of using inbound call center software for businesses How inbound call center software differs from outbound call center software Features of inbound call center software How to choose the right inbound call center software? Call recording : This feature records incoming calls for quality assurance, compliance, and training purposes.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Integration Capabilities Efficient customer support often relies on seamless integration with other tools and platforms your team uses daily, such as Jira and Salesforce.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

AWS Machine Learning

FEBRUARY 27, 2024

The pipelines are packaged into a custom project template using SageMaker Projects in integration with a third-party Git repository (Bitbucket) and Bitbucket pipelines for continuous integration and continuous deployment (CI/CD) components. These are essential for monitoring data and model quality, as well as feature attributions.

Best practices 110

Best practices Engineering Scripts Analytics 110

VirtualPBX

OCTOBER 11, 2023

Where businesses once relied on landline systems with high costs and limited features, they can now access a scalable solution that integrates with other digital tools. Companies can access all the features they need and add new users without disrupting day-to-day tasks and customer service lines.

voip 104

voip Accountability Customer retention Technology 104

VirtualPBX

JUNE 15, 2023

Recognizing this, VirtualPBX, a leading provider of advanced business communication solutions, is thrilled to unveil two groundbreaking texting features that are set to revolutionize inbound SMS and automated marketing capabilities. Effective communication plays a pivotal role in the success of any business.

Marketing 98

Marketing Management Customer Experience 98

NobelBiz

FEBRUARY 27, 2024

Organizations achieve this by integrating technology, refining processes, and deploying innovative human resources strategies. Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Call center optimization goes beyond minor operational adjustments.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

OctopusTech

MARCH 27, 2024

Security Features: Data security and ensuring the security of your website are the key things to do. You should prioritize hosting providers that include strong security features like SSL certificates, malware scanning, and backup scheduling tools. Security features include SSL certificates, anti-spam protection, and automated backups.

Customer Support 62

Customer Support Management Technology Customer Experience 62

CSM Magazine

APRIL 26, 2024

Simplify Data Integration To minimize the time devoted to optimizing LMS reporting efficiency , it is crucial to simplify the process of collecting and integrating data into your system. By utilizing the features of these tools, you can swiftly extract insights from your LMS data and present them in a clear and powerful way.

APIs 52

APIs Analytics Metrics Education 52

AWS Machine Learning

OCTOBER 2, 2023

We decided to use the offline store of Amazon SageMaker Feature Store to store our labels. Compared to simply storing the labels on Amazon Simple Storage Service (Amazon S3), it provides us with a few distinct advantages: It stores a complete history of feature values, combined with point-in-time queries.

Scripts 90

Scripts Construction Engineering APIs 90

TeamSupport

APRIL 3, 2024

It integrates with prominent client support features, including robust ticket management, collaborative environments, advanced reporting and analytics, task automation, and numerous other capabilities. With features like the Water Cooler, Discussion, and Waterfall, your team can easily share information and collaborate effectively.

Self service 52

Self service Analytics CRM Customer Support 52

Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Totango

NOVEMBER 8, 2023

By integrating real-time product usage data like pageviews, clicks, and more into Totango’s 360-degree account profile, businesses can more accurately analyze and understand the health of their customers, giving CS teams the insight needed to drive expansion opportunities and reduce churn , ultimately leading to an increase in net revenue retention.

Enterprise 91

Enterprise Finance SaaS Analytics 91

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Key Features : Ticketing, SLA management, automation workflows, omnichannel support (email, chat, phone, social media), knowledge base.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

VirtualPBX

MARCH 7, 2024

Additionally, VoIP systems often come with features like voicemail-to-email, call forwarding, and virtual phone numbers, enhancing flexibility. Integration with other technologies: VoIP seamlessly integrates with various software applications, such as CRM systems and unified communications platforms, enhancing productivity and collaboration.

voip 59

voip Telecommunications Wireless CRM 59

CSM Magazine

APRIL 23, 2024

This article aims to elucidate these disparities by exploring the features of each platform and how businesses can effectively utilize them based on their requirements. A Holistic Approach Though intranet platforms and enterprise social networks boast features and objectives, organizations often see the benefits of using both platforms.

Enterprise 52

Enterprise Management 52

NobelBiz

NOVEMBER 20, 2023

Its cloud-based architecture integrates effortlessly across desktops, laptops, and mobile devices, offering a level of flexibility that enhances communication management. The system’s versatility allows integration with various devices, providing adaptability according to your location and convenience.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

JustCall

JANUARY 29, 2024

To help you make a decision you won’t regret, we’ve compiled this comprehensive JustCall vs Kixie sales dialer comparison that covers key areas, including pricing, features, integrations, usability, and customer support. Advanced platform features: The dialer you bring in comes as part of wider platform features.

Sales 52

Sales APIs Analytics Abandon rate 52

Unymira

JULY 24, 2019

Your CRM and knowledge base are the two main sources of information for customers.

CRM 40

CRM Management 40

TeamSupport

JULY 20, 2023

Recognizing these struggles, we here at TeamSupport are proud to launch a groundbreaking enhancement to our Jira integration. This seamless integration enables support agents to work in their preferred platform, while engineering does the same - while all necessary information is passed between the systems.

Customer Support 98

Customer Support Engineering Customer Experience Management 98

NobelBiz

FEBRUARY 13, 2024

Incorporating the appropriate software features is not just beneficial for call centers or other similar businesses, but rather necessary in order to enhance customer interactions. This goes to show the importance for call centers to adapt and integrate these advancements into their processes.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

AWS Machine Learning

JANUARY 5, 2024

Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows. We can then examine how the integrated SageMaker AI/ML offerings helped solve those challenges. MLOps – Model monitoring and ongoing governance wasn’t tightly integrated and automated with the ML models.

Management 107

Management APIs Engineering Government 107

Totango

APRIL 18, 2023

With all eyes on us, we’re on the cusp of the next generation for CS – one in which new tools and features can help us do more (with less). With the launch of this new feature, you will be able to simply use a natural language prompt to identify which Salesforce objects to map. Register for the May 4th event here.

Engineering 98

Engineering Accountability Enterprise Sales 98

AWS Machine Learning

OCTOBER 6, 2023

The personalization of LLM applications can be achieved by incorporating up-to-date user information, which typically involves integrating several components. One such component is a feature store, a tool that stores, shares, and manages features for machine learning (ML) models. A feature store maintains user profile data.

Personalization 109

Personalization Engineering Construction Transportation 109

AWS Machine Learning

AUGUST 30, 2023

This is why QnABot also integrates with any other LLM using an AWS Lambda function that you provide. In this post, we introduce the new Generative AI features for QnABot and walk through a tutorial to create, deploy, and customize QnABot to use these features. Human: Can it integrate with my CRM? Tutorial Time to try it!

Self service 100

Self service APIs Transportation Contact Center 100

NobelBiz

DECEMBER 5, 2023

With advanced VoIP features like simultaneous ringing and call queues, call forwarding enhances productivity and customer service. Before we dive deeper, let’s look over some relevant statistics that will definitely put things into perspective when it comes to the importance of the call forwarding feature. for international calls.

voip 104

voip Cloud contact Contact center software Contact Center 104