ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. Those standards are embedded into every interaction you have with customers, from how you greet them to how you handle complaints.

Customer Service 162

Customer Service Accountability Self service Customer Support 162

VirtualPBX

DECEMBER 8, 2023

In the dynamic realm of audio branding, Snap Recordings propels itself into the future with the introduction of its cutting-edge product – the Phonzai Greetings Generator. The text-to-speech feature opens up a world of possibilities for businesses, allowing them to convert written content into natural-sounding speech effortlessly.

Telecommunications 59

Telecommunications Scripts Interactive Voice Response Enterprise 59

VirtualPBX

DECEMBER 15, 2022

When creating greetings, it’s important to create evergreen holiday greetings that can be applied to any holiday. That is because custom greetings for each holiday increase the amount of maintenance or, even worse, create confusion with customers.

Call Center 98

Call Center Customer Support Management 98

VirtualPBX

DECEMBER 21, 2023

In these final days, we’re thrilled to unveil the countdown with game-changing features, particularly the revolutionary Advanced Call Reports. Advanced Call Reports: A Quantum Leap in Analytics One of the standout features we’ve been eagerly counting down to is our Advanced Call Reports feature.

Interactive Voice Response 104

Interactive Voice Response Analytics Enterprise Metrics 104

VirtualPBX

DECEMBER 7, 2021

Once a customer calls your company, providing different greetings based on your IVR or Auto Attendant schedule allows you to present your business professionally and dramatically improve the interactions with your employees. It gives the company the ability to update greetings with audio files or text-to-speech. Making it Snappy.

Interactive Voice Response 98

Interactive Voice Response APIs Customer Experience Management 98

VirtualPBX

AUGUST 18, 2020

That said, not all are endowed with the same powerful features that can help you properly address customer needs. It also accepts custom user greetings that are simple to upload and manage. When seeking the best virtual receptionist, you should find that it’s easy to manage no matter the number of features it offers.

voip 105

voip Scripts Sales Marketing 105

ProProfs Blog

MARCH 18, 2019

But, on the other hand, you see that W2 has a chat feature that helps you resolve your query instantly. An eCommerce live chat feature not only reduces waiting time for customers but also gives you a clear picture of where you stand and how you can improve customer support. Chat Greeting. Feature #1 Chat Greetings.

Analytics 130

Analytics Wait times Customer Support Sales 130

VirtualPBX

DECEMBER 1, 2021

Another cool feature to creating with Studio is the ability to change it up and use your voice. The only thing you will lose out on when whipping up your company’s free holiday hold greeting with Studio is time – from all of the fun of creating these custom messages, prompts, and on-hold recordings.

Scripts 98

Scripts Personalization Management 98

Fonolo

SEPTEMBER 7, 2021

When customers call your customer service line, greeting them with a friendly and easy-to-navigate interactive voice response system is a standard in call center software. This is a great feature to have, so if you do, be sure your script indicates a clear pathway to self-serve options.

Interactive Voice Response 158

Interactive Voice Response Scripts Call Center Abandon rate 158

NobelBiz

FEBRUARY 20, 2024

Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR). Customized audio greetings and announcements enhance the customer experience. Features like call recording and analytics help monitor performance and identify areas for improvement. Clearer audio ensures better interactions with customers.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

VirtualPBX

DECEMBER 1, 2021

Another cool feature to creating with Studio is the ability to change it up and use your voice. The only thing you will lose out on when whipping up your company’s free holiday hold greeting with Studio is time – from all of the fun of creating these custom messages, prompts, and on-hold recordings.

Scripts 86

Scripts Personalization Management 86

aircall

DECEMBER 8, 2021

The product features we’re highlighting below are especially impactful during the month of December. Guaranteed to help your sales and support teams reach their goals, these features will boost your reps’ productivity this holiday season—all while helping them provide best-in-class customer service. Keep your greeting inclusive.

Sales 62

Sales Analytics Wait times Call Center 62

VirtualPBX

MARCH 22, 2022

Last week we discussed the professional voicemail greeting for conducting business and how it can help your efficiency and time management in ways you might not expect. This feature allows limitless handling of messages when you or your team can’t get to the phone. You are overdue for some “out of office” time off.

Best practices 98

Best practices Personalization Time management Management 98

VirtualPBX

DECEMBER 17, 2021

Which leads us to a coveted feature to get familiar with, VirtualPBX’s Do Not Disturb. When clicking the User Features button on any user listed within the User menu, an expanded list of options will appear. Because the DND feature includes all of the best VoIP phones on the market (we tested them, we know). Snap to It.

voip 98

voip Call flow Marketing Technology 98

VirtualPBX

AUGUST 24, 2023

Furthermore, businesses continuously aim to streamline operations and enhance customer experiences, with phone system greetings being a vital component. This capacity allows it to create tailored, professional, and engaging telephone greetings, uniquely catering to business needs.

voip 94

voip Chatbots Healthcare Customer centricity 94

ShepHyken

JULY 14, 2023

This week, we feature an article by Christopher Jan Benitez, a writer specializing in digital marketing and customer experience. You must also create personalized subject lines and greetings in your emails. He writes about building and maintaining strong customer relationships through effective email communication.

Personalization 156

Personalization Best practices CRM Marketing 156

VirtualPBX

JULY 13, 2023

Implementing these suggested call routing flows is a breeze with our Auto Attendant feature , which seamlessly integrates with either Ring Groups or ACD Queues. call routing flow for a business in the legal industry Welcome Message: Start with a professional and friendly greeting, thanking the caller for reaching out to the law firm.

Healthcare 98

Healthcare Consulting Consulting Finance 98

ShepHyken

JANUARY 7, 2024

Taking Customer Service to the Next Level With Customer-Centricity by Phil Geldart (Quality Digest) Customer service involves those everyday interactions between customers and the frontline employees whose job it is to greet them, wait on them, ring up their purchases, or otherwise engage them directly.

Customer Service 166

Customer Service Contact Center Customer centricity Banking 166

VirtualPBX

FEBRUARY 24, 2022

Mardi Gras Greetings. Set the tone for your company and personalize your Mardi Gras 2022 messaging by customizing your company’s greetings. A cool thing is you can edit the audio message yourself with the exceptional feature of Info/Music on Hold. Don’t forget to update your outbound messaging. Your Order Is Ready.

Scripts 98

Scripts Personalization 98

VirtualPBX

DECEMBER 22, 2020

Our Holiday Hours feature lets you select when calls are routed; Auto Attendant chooses how and to whom they are routed. Within the Auto Attendant, you may want to update your greeting to announce your seasonal hours. Brighten Voicemail Greetings. Holiday greetings wording doesn’t have to be difficult. Forward Your Calls.

Personalization 75

Personalization Accountability Sales Customer Support 75

Comm100

SEPTEMBER 4, 2022

By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. That also means choosing the right live chat solution that offers a variety of advanced features and customizations to give agents the best tools for the job.

Best practices 97

Best practices Customer Service Abandon rate Benchmark 97

VirtualPBX

JUNE 21, 2023

By leveraging VirtualPBX’s features such as cloud-based phone systems and virtual extensions, you can effectively reduce rent and utility costs associated with maintaining a traditional office space. By leveraging this feature, you can reduce the reliance on traditional phone calls, which can be time-consuming and costly.

voip 98

voip Call Logging Telecommunications Morale 98

VirtualPBX

MARCH 2, 2021

There two ways in which your business might wish to have an auto attendant greeting generator – first in text-to-speech function within your Auto Attendant and second as a creator of sample greetings you can use to address your own customers. Take a look at the screenshot here to see the area in which you insert your greeting.

Scripts 69

Scripts Enterprise Sales Personalization 69

JustCall

OCTOBER 27, 2020

Your professional voicemail greeting is a game-changer when it comes to engaging customers. But, there's one way you can turn the tables in your favor- use a professional voicemail greeting! In this blog, we will lead you through the different professional voicemail greetings for every situation. Business Voicemail Greetings.

Interactive Voice Response 98

Interactive Voice Response Customer Support Accountability Sales 98

JustCall

DECEMBER 15, 2020

Bundled with valuable features, call center software is an indispensable component of big and small enterprises alike. In this blog, we will take a look at some of the top features of call center software. In the next section, we will lead you through the top features that you must look out for in call center software.

call center software 98

call center software Call Center Interactive Voice Response CRM 98

ShepHyken

JULY 28, 2023

This week, we feature an article by Jessica Collier , VP of Growth Marketing at Assembly Software. It manifests across our lives and society—from how we greet each other to how we respond to comedy. Does it offer the features I need? The idea has been highly consequential in marketing. Will the product work in my setting?

voip 156

voip Marketing SaaS Personalization 156

VirtualPBX

JUNE 29, 2021

Specifically while we’re addressing the coming holiday, you may need to adjust your attendant’s greeting to reflect your updated business hours. This choice will be reflected in your greeting, which is easy to adjust from your system dashboard. We can even help you create a new greeting if you want something fresh. Ring Groups.

Customer Experience 59

Customer Experience Customer Service 59

ShepHyken

AUGUST 18, 2017

This week we feature an article by Martha Brooke who writes about how to execute a customer satisfaction survey that gives you the data you need. Lowe’s asked customers: “Were you consistently greeted and acknowledged in a genuine and friendly manner by Lowe’s associates throughout the store?” Here, we see four questions in one.

Surveys 203

Surveys Automotive Advertising Enterprise 203

ShepHyken

MARCH 11, 2022

This week we feature an article by my friend Donna Cutting, Founder and CEO of Red-Carpet Learning Systems, Inc. , Roll out the red carpet with broad smiles, eye contact, and friendly greetings as you pass each other in the hall. and the author of the new book Employees First! Offer Hospitality. Learn and call them by name.

Coaching 232

Coaching Personalization Customer Service Marketing 232

ShepHyken

NOVEMBER 10, 2017

This week we feature an article by Sawaram Suthar writes about how live chat can simplify the customer journey. Here’s how live chat simplifies the customer journey: 1. Proactively greets every website visitor. Businesses can enable proactive greetings for website visitors by analyzing their online behavior.

Transportation 185

Transportation Analytics Banking Metrics 185

VirtualPBX

NOVEMBER 23, 2020

One benefit of our new Multiple Auto Attendants feature is the ease with which you can address multiple languages for your inbound callers. Think of the Auto Attendant as a feature that applies only to your Main Number. Now think of Multiple Auto Attendants as a feature that can apply to any phone number in your plan.

Call flow 98

Call flow Advertising Enterprise Customer Support 98

JustCall

AUGUST 12, 2022

But first, let us understand what professional voicemail greetings are, why you need them, and how they work. What are Professional Voicemail Greetings and why do you need one? These are essential for any business, as greetings and services are an important part of running a successful operation.

voip 52

voip Construction contact center solutions Contact Center 52

VirtualPBX

FEBRUARY 2, 2023

Business Voice Business VoIP services offer a variety of features, including voice calling designed for business use. Plus, you can impress callers with professional greetings, HD voice quality, and auto-attendants. 3 Types Of Business Communication Solutions 1. Why Do You Need An All-In-One Solution?

voip 98

voip Technology 98

JustCall

DECEMBER 21, 2022

In this blog, we will discuss what an IVR number is, common IVR features and benefits, and how it helps in a call center. It is a common call center telephony feature with call routing capabilities to ensure your callers are connected to the right person. Features of IVR System. Automated greeting. What is an IVR Number?

Interactive Voice Response 52

Interactive Voice Response Call Center Self service Contact Center 52

VirtualPBX

DECEMBER 1, 2021

Another cool feature to creating with Studio is the ability to change it up and use your voice. The only thing you will lose out on when whipping up your company’s free holiday hold greeting with Studio is time – from all of the fun of creating these custom messages, prompts, and on-hold recordings.

Scripts 59

Scripts Personalization Management 59

VirtualPBX

SEPTEMBER 24, 2021

Business VoIP features for busy professionals offer time-saving and convenient solutions for everyday workflow inefficiencies. Today’s blog will share five types of business VoIP features designed with busy professionals in mind. VirtualPBX is an award-winning VoIP ecosystem with features like HD Voice, SMS, Video, and so much more.

voip 98

voip Call Logging Telecommunications Call flow 98

JustCall

JANUARY 23, 2024

Using this feature, you can connect with customers, attract them with your messaging, and keep them informed about deals and offers. Message templates can be anything related to promotional content, newsletters, follow-ups, product launch information, greetings, cart reminders, and so on. CTA: Confirm order now!”

Accountability 52

Accountability APIs Feedback Sales 52