AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model.

Accountability 102

Accountability Government Engineering Scripts 102

Steve DiGioia

JULY 11, 2022

Show off your stars by featuring them in your advertising and marketing material. But what if the ads featured a salesperson or two or the mechanic who’d be working on your car? Don’t you agree with me? Well, at least you can give the impression that your entire team is full of stars. Here’s what I mean. No, not really.

Finance 204

Finance Advertising Sales Marketing 204

Myra Golden Media

MARCH 22, 2023

Instead of getting our standard welcome email with login details, each of the 51 employees was bombarded with around 70 emails, all featuring the same welcome! Emails and calls started rolling in. I called my client and left a voicemail. I was confused and sat in disbelief. But this was real. And my client was not happy!

Customer Service 156

Customer Service Customer Experience 156

ShepHyken

AUGUST 11, 2023

This week, we feature an article by Nandini Sharma, marketing manager at ProofHub. me All they expect in return is empathy and a quick solution. Followed by the assurance of the solution and the solution itself, you deliver a perfect customer experience for your customer. Because everyone is doing it.

Customer retention 156

Customer retention SaaS Marketing Customer Care 156

Hodusoft

JULY 13, 2022

And to give an edge over the competition, real estate businesses require a reliable, adaptable, and feature-packed telephone system. As the name suggests, an IP PBX phone system has the capability to make and receive phone calls over the internet connection while maintaining analog phones throughout a branch.

Real estate 105

Real estate voip Interactive Voice Response Finance 105

ShepHyken

OCTOBER 11, 2021

and solving the problem on the first call (known as first call resolution). TechRepublic) A Zendesk report found a series of commonalities among companies it calls CX champions. My Comment: If you’ve been following me, you know I’m a big fan of all companies having a hospitality mentality. That’s the average.

Customer Service 179

Customer Service First call resolution Self service Customer Experience 179

AWS Machine Learning

AUGUST 30, 2023

In this post, we introduce the new Generative AI features for QnABot and walk through a tutorial to create, deploy, and customize QnABot to use these features. New Generative AI features Using the LLM, QnABot now has two new important features, which we discuss in this section. The following screenshot shows an example.

Self service 100

Self service APIs Transportation Contact Center 100

Beyond Philosophy

JUNE 22, 2018

This shortcut, called Extremeness Aversion, helps me make an important decision—and it helps your customers make buying decisions, too. But can any of you tell me, off the top of your head (i.e., It has all the features and benefits that will surprise and delight your customer. Burger King’s?

Sales 360

Sales Consulting Consulting Customer Experience 360

Beyond Philosophy

FEBRUARY 26, 2022

It reminds me of the phrase, “Crossing the Rubicon.” Knowing when they occur will help you determine where to design features into the experience that get them to decide what you want them to, which is the how, or critical skill of experience design and customer strategy. Follow Colin on LinkedIn and Twitter.

Consulting 195

Consulting Consulting Surveys Customer Experience 195

Beyond Philosophy

OCTOBER 29, 2015

Lululemon is a brand with a loyal cult-like following, but Customers began to sour on the Lululemon brand last year. And if they did, the sight of me wearing this is enough to put everyone off their food for a week! There is the Guest Education Centre , where they answer all questions and concerns via email, live chat, or call center.

Customer Experience 386

Customer Experience Brand ambassadors Consulting Consulting 386

Beyond Philosophy

FEBRUARY 22, 2018

In case you haven’t been following along, here’s what happened. reported long lag times in switching between apps and making phone calls. Apple’s website doesn’t publish the phone numbers for its store, so it doesn’t even seem possible to call ahead and confirm there is a battery available. This is absurd and unnecessary.

Consulting 326

Consulting Consulting Customer Experience 326

Beyond Philosophy

MAY 11, 2018

My phone would alert me if she responded, so why was I glued to the screen? It turns out I was doing exactly what the messaging apps creators wanted me to do. Their technique is called “persuasive design,” and it’s baked into many of the apps and tools we use every day on our phones. Follow Colin Shaw on Twitter @ColinShaw_CX.

Consulting 290

Consulting Consulting Sales Customer Experience 290

ShepHyken

SEPTEMBER 27, 2019

This week we feature an article by Jessica Wise who shares a story to illustrate how you can develop a lifelong relationship with your customers by creating a customer experience they will never forget. That’s why you have to encourage your staff to think on their feet and give them the power to make important calls.

Customer Experience 282

Customer Experience Personalization Customer Service Marketing 282

Beyond Philosophy

AUGUST 21, 2020

To me, this makes sense at an intuitive level. My smartphone feels a lot more personal to me than my PC. The call-to-actions (CTAs) solicited personal information, like your email address, substance abuse history, bankruptcy history, or home address. This behavior is called Attentional Blindness.

Transportation 448

Transportation Surveys Consulting Consulting 448

ShepHyken

DECEMBER 21, 2020

It always impresses me when successful companies are doing what appears to be common sense. Dan Gingiss) One of the featured segments on the Experience This! podcast is called Book Report, where we feature an important customer experience or customer service book and share it in a unique way. Follow on Twitter: @Hyken.

Airlines 383

Airlines Customer Service Advertising Customer Experience 383

Beyond Philosophy

JANUARY 11, 2024

There are a few distinguishing features of habits, which include the following: An environmental cue initiates them. For example, a health insurance company that wants to move customers’ questions to their app over their call center might have difficulty changing behavior. The reward reinforces the reason for the habit.

Education 221

Education Feedback Call Center Marketing 221

AWS Machine Learning

MAY 19, 2023

In our previous blogpost Enable the Visually Impaired to Hear Documents using Amazon Textract and Amazon Polly , we showed you our Text to Speech application called “Read for Me”. In this blog post we walk you through the Solution Architecture behind “Describe For Me”, and the design considerations of our solution.

APIs 88

APIs Scripts Engineering Best practices 88

Beyond Philosophy

JANUARY 20, 2016

Let me be clear, however, I am not suggesting you pivot to avoid answering a Customer’s questions or evade telling the truth. So I scheduled online to have Customer Service call me back (a great feature, by the way). Now, let me first say that I appreciated that he was concerned about my emotional state.

Consulting 250

Consulting Consulting Call Center Customer Experience 250

Toister Performance Solutions

MAY 25, 2023

Betty was happy to share with me. In between calls, she explained her process for pitching credit cards and answered my many questions. For instance, Betty pointed out that she felt the credit card had some features that frequent customers could really benefit from using. (The The card wasn’t offered to everyone.)

Best practices 84

Best practices Contact Center Customer Service 84

ShepHyken

NOVEMBER 15, 2021

By evaluating relevant key performance indicators (KPIs) or call center metrics, companies can gauge how their customers perceive the support they receive from their organization. I even featured them as the role model throughout my book, Amaze Every Customer Every Time. Follow on Twitter: @Hyken.

Customer Service 179

Customer Service Metrics Call Center Customer Experience 179

Beyond Philosophy

DECEMBER 30, 2021

However, when I look back on the last year, I do have some key things I have learned, and they include the following: Change is constant and unrelenting. . Nobody likes uncertainty, including me. On the personal side, it has been different areas for me. Lighter Life taught me that my habit was emotional eating.

Personalization 195

Personalization Consulting Consulting Quality management 195

ShepHyken

AUGUST 9, 2019

This week we feature an article by Yogesh Chabria who shares an article about how customers want to be wowed and how you can turn your customers into fans. That’s how they have me hooked! Let me share a few tips from my personal experiences of how you can achieve this with absolute ease. Learn to Give, Give and Give.

Feedback 291

Feedback Sales Accountability Personalization 291

Beyond Philosophy

NOVEMBER 12, 2020

The experience started to trigger some uneasy feelings when they asked me to put a credit card on my forehead and take a picture of it to send to them. Moreover, the glasses were taking a long time; weeks it seemed to me. The way your site looks and how the product is featured can also nudge people in the right direction.

Chatbots 405

Chatbots Consulting Consulting Government 405

ShepHyken

FEBRUARY 23, 2018

This week we feature an article by Nathalie Herrman who writes about three key principles that are at the root of all great customer service. I recently found myself on the receiving end of a recording that told me for the tenth time after being on hold for fifteen minutes that, “Your call is very important to us.

Scripts 230

Scripts Employee engagement Customer Service Customer Experience 230

Beyond Philosophy

APRIL 14, 2022

I read a fascinating report the other day from Zendesk called The Customer Experience (CX) Trends Report 2022. However, here are some of the stats that stood out to me most: 73% of business leaders reported a direct link between customer service and business performance. McDermott has the following advice to close that gap. .

Contact Center 195

Contact Center Upselling Engineering Education 195

CX Accelerator

JANUARY 7, 2019

I’m not known for being quick on the uptake by those closest to me. When my only option was a manual transmission, my parents just sort of cut me loose on the streets of Rancho Cucamonga, California to learn to drive (Yes, I already had my driver’s license but on an automatic transmission).

Chatbots 275

Chatbots Contact Center Technology Analytics 275

CX Accelerator

APRIL 1, 2022

After service had been restored, I got a call from a customer. Tell me if any of these fears around the topic of transparency sound familiar: If I give the customer too much information, can they use it to sue our company? But let me just acknowledge that these are all valid concerns. I can remember it well.

Government 266

Government Contact Center Personalization Customer Service 266

VirtualPBX

JANUARY 27, 2022

Today, I want to go over call reports examples and how they provide a vast wealth of information to help manage your internal teams. If you aren’t using call reports, stick around and let me convince you of the invaluable insight regarding team and individual rep’s performance and growth. A little background.

Call Logging 98

Call Logging Coaching CRM Sales 98

ShepHyken

JANUARY 22, 2023

First, a pandemic, followed by supply chain issues, employment problems, and now, a shaky economy. This is followed by three trends from the Salesforce State of Service research and five takeaways. This is followed by three trends from the Salesforce State of Service research and five takeaways. Follow on Twitter: @Hyken

Customer Service 120

Customer Service Contact Center Self service Consulting 120

Beyond Philosophy

AUGUST 22, 2016

If you follow retail trends, you know that department stores are in trouble. The “Macy’s on Call” service allows customers to type natural language questions into Macy’s website instead of asking a sales associate. In some of the stores testing Macy’s On Call, shoppers can use the service to summon a sales associate.

Consulting 0

Consulting Consulting Sales Customer Experience 0

VirtualPBX

DECEMBER 7, 2022

You’ve undoubtedly noticed that the business calling and VoIP landscape has changed over the years. To give you the best calling advice this holiday season, we talked to our very own VoIP extraordinaire – Kevin Peyton. Achieve effective Business communication with These VoIP Calling features. How cool is that?

voip 105

voip Call flow Enterprise Personalization 105

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. Consider the following ideas: 1. Excellent service gives me the feeling that who I buy from cares that I continue to buy from them. Use Recordings to Improve Call Quality.

Sales 98

Sales Upselling B2C Best practices 98

Jive

JUNE 20, 2018

However, businesses tend to focus a lot on traditional voice features such as voicemail, call waiting, call forwarding, and call routing. Jive’s business phone system, for example, offers more than 80 advanced, cloud-based features, including the common ones mentioned above. Find Me/Follow Me.

voip 48

voip Call flow Coaching Customer Service 48

ShepHyken

JANUARY 26, 2018

This week we feature an article by Evan Hackel who writes about why it is important to train your frontline with excellent listening skills. Just two weeks ago I went to check in at a condo-hotel where a good friend of mine was lending me his unit. After a half hour, I ended up having to call my friend at 3:30 AM.

Consulting 208

Consulting Consulting Customer Service Sales 208

Hodusoft

JULY 13, 2022

And to give an edge over the competition, real estate businesses require a reliable, adaptable, and feature-packed telephone system. As the name suggests, an IP PBX phone system has the capability to make and receive phone calls over the internet connection while maintaining analog phones throughout a branch.

Real estate 52

Real estate voip Interactive Voice Response Finance 52

TechSee

OCTOBER 9, 2018

Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. Show me, don’t tell me: Millennials prefer visual communications over all other forms of media.

Customer Service 359

Customer Service Self service Virtual Agent Chatbots 359

Integrity Solutions

APRIL 19, 2024

There’s no value for them in listening to salesperson recite scripted features and benefits — they’ve already read all of that on the website or in other marketing materials. Personalization is just as important when you’re following up, even in something simple like a thank you email.

Personalization 107

Personalization Sales Scripts Contact Center 107