Beyond Philosophy

FEBRUARY 8, 2024

How did you do? I felt it was high, too, but then I found that the [features and benefits of the MacBook Pro here] made it worthwhile.” If you have something you want to share with us as part of our None of Us is as Clever as All of Us feature, please click here. .” You there, “on your bike.”

Scripts 195

Scripts Consulting Consulting Personalization 195

ShepHyken

APRIL 23, 2021

This week we feature an article by Devin Pickell, a Growth Marketer at Nextiva. What they did right: With more than 1,2000 stores worldwide and an e-commerce site with millions of monthly visitors, it made sense that Best Buy created a separate account solely for customer support. Nowadays transparency is the name of the game.

Customer Service 319

Customer Service Advertising B2B Chatbots 319

Beyond Philosophy

JUNE 10, 2023

08:04 We kick off the five rules, with the first one, “Focus on emotional benefits and value to your customers, not just on product features.” Here are a few key moments in the discussion: 01:29 The podcast begins with the idea of brands and what they are. Check it out here. Connect with Colin on LinkedIn HERE.

Banking 195

Banking Accountability Personalization Customer Experience 195

Beyond Philosophy

FEBRUARY 1, 2024

Click here www.yougov.com/icp Seven Years Is a Long, Long Time Regarding Research Relevancy Many, many times I have asked clients to see their most current customer research and they hand me something that they did seven years prior. For example, my podcast partner and I did a survey using YouGov’s self-service platform.

Surveys 195

Surveys Self service Marketing Feedback 195

ShepHyken

FEBRUARY 28, 2020

This week we feature an article by Eric Melchor, founder of Elevate My CX. He did this by performing a technique that you wouldn’t find in any sales training book or case studies on the best sales techniques. And he did it by pretending to be a bit of a screwup. Before Jim gave his sales pitch, he did something very interesting.

Airlines 292

Airlines Sales Employee engagement Customer Experience 292

ProProfs Blog

JANUARY 18, 2022

Market research questions can help you capture the best insights when you are up for launching a new product or a feature. This helps businesses validate the market demand and profitability of their product/feature before diving into the development process. . How did they get to know about you? But why market research surveys

Marketing 145

Marketing Surveys Feedback Education 145

NobelBiz

NOVEMBER 20, 2023

Moreover, its professional features, such as call forwarding, auto-attendant, and customizable greetings, contribute to a seamless and positive customer service experience, reflecting your brand’s personality. This feature also facilitates effective management of your company’s call routing.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

TechSee

APRIL 1, 2024

3 New Seamless Self-Service Solutions to Shorten Support Times Did you know that 62% of customers would rather hand out parking tickets than to repeat themselves or hold on the line ? It’s easily customizable to meet specific provider needs, ensuring a scalable and efficient fiber service rollout.

Self service 124

Self service Consulting Consulting Contact Center 124

ShepHyken

DECEMBER 18, 2020

This week we feature an article from Joseph A. I suspect you did as well. Little did I know how prophetic Shep’s words would be for 2020. Nor did I anticipate that technology-based convenience drivers (mobile purchasing, touchless delivery, and curbside pick-up) would do far more than make customer’s lives easier.

Customer Experience 181

Customer Experience Consulting Consulting Technology 181

CSM Magazine

APRIL 9, 2024

Call tracking software and workforce optimization platforms are therefore not merely convenient; they are indispensable in ensuring that support agents can provide the same, if not superior, level of service as they did within traditional office environments.

Customer Support 64

Customer Support Analytics Quality management Management 64

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. This interactive feature provides a more personal touch to customer service and allows for faster issue resolution.

Customer Service 153

Customer Service Chatbots Self service Customer Care 153

kommunicate

APRIL 5, 2023

Neither did we. After a long March, we finally reached April with a feature that has been in the works for quite some time. Last Updated on April 6, 2023 Die letzte Monat war ziemlich aufregend, nicht war? Didn’t understand? But our chatbots surely do. We won’t keep you waiting, so here are the deets: [.]

Chatbots 97

Chatbots 97

Myra Golden Media

MARCH 22, 2023

Instead of getting our standard welcome email with login details, each of the 51 employees was bombarded with around 70 emails, all featuring the same welcome! What I DID: We jumped on a chat with the support team of our digital classroom vendor to learn what happened and why. But something went wrong. But this was real.

Customer Service 156

Customer Service Customer Experience 156

ShepHyken

APRIL 8, 2022

This week, we feature an article by Nikhil Pereira is a Contact Center expert with 20 years of end-to-end contact center expertise. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? This feature is active in some Whole Foods locations. .

Customer Experience 188

Customer Experience Contact Center Contact center software Personalization 188

TeamSupport

DECEMBER 8, 2023

According to research by Microsoft, 59% of consumers have higher expectations for customer service than they did the year prior. Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

Totango

JULY 29, 2022

Did you know that 70% of revenue in a subscription-based business comes from existing customer renewals and upsells? What goals did they set out to achieve when they purchased your product or service? Customer Expansion at its Core . Driving Expansion .

Upselling 111

Upselling Enterprise Accountability Metrics 111

Toister Performance Solutions

NOVEMBER 9, 2023

What did the sentiment arc reveal? This data helped us identify two things: How did sentiment change over the course of the call? What did agents do to increase (or decrease) sentiment? What did the sentiment arc reveal? It also identified what successful agents did well. How is the sentiment arc evaluated?

Surveys 103

Surveys Metrics Customer Service Customer Experience 103

JustCall

FEBRUARY 9, 2024

How did we land here, once again? Meanwhile, here’s what’s new @ JustCall We’ve rolled out some exciting features and integrations to take your customer support game to the next level. Call snippets: With our new call snippets feature, you can share specific clips from your calls and meetings. It’s all thanks to YOU!

Customer Service 78

Customer Service CRM Customer Support Sales 78

delighted

FEBRUARY 26, 2024

That way, you can gather more insight into why a customer answered the way they did and how you can resolve any issues. How often you survey is just as important as when you survey: customize how many times a customer is surveyed during a specific time period with Delighted AI’s Email Throttling feature. How did we do?

Surveys 98

Surveys Best practices Feedback Personalization 98

ProProfs Blog

OCTOBER 30, 2021

This feature lets you determine what question or page a respondent sees next based on their answer to the current question. What problems did you encounter with our newly launched website? A progress bar is a common feature in online surveys. 1: How did you first come to know about our product? Let Users Skip Questions.

Surveys 139

Surveys Best practices Construction Analytics 139

Fonolo

MAY 30, 2023

This blog will dive into best practices, discuss the features you should look for when sourcing tools, and help you discover the transformative power of innovative WFM software. DID YOU KNOW: Call-backs work as an insurance policy when call volumes are peaking. Here are some of the key features you’ll want to look for.

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

ProProfs Blog

NOVEMBER 15, 2021

What did you like best about your experience? What are the unique features of your competitors’ products and services? Which features of the [product name] are most valuable to you? Are there any features missing on [product name]? Which features do you like the most on [COMPETITOR’S PRODUCT]?

Surveys 144

Surveys Feedback Morale Customer effort 144

Spearline

MARCH 2, 2022

Did you know you can easily bulk upload your new numbers and also bulk update existing numbers on the platform. This feature gives you more control over your testing. The post Did you know – You can input bulk numbers for testing. Its easy to do. Do you have existing numbers? appeared first on Spearline.

Management 98

Management 98

Revation Systems

FEBRUARY 21, 2024

Larsen’s team did not consider their legacy VoIP system, Genesys Cloud, to be resilient enough. The LinkLive internal communication chat feature, for instance, has been valuable for the Transfer Center. Larsen praised LinkLive for its security features, which is a serious issue at this point in time.

Healthcare 62

Healthcare voip Technology Sales 62

Fonolo

NOVEMBER 8, 2022

Today, this pillar contact center technology has more features than ever, including voice recognition technology, natural language processing, and smart call routing. By using these IVR features, you can streamline the process for callers and complete each query more efficiently. DID YOU KNOW? DID YOU KNOW?

Call Center 156

Call Center Interactive Voice Response Self service Abandon Call 156

VirtualPBX

MARCH 14, 2023

How Did we Achieve Award-Winning Business Phone Plans. By soliciting their feedback on the features and customer service we provide, we keep a pulse on what really matters. I look forward to continued leadership from VirtualPBX.” So what has been happening? In short – we have a lot planned for 2023, so stay tuned!

Call Center 98

Call Center Marketing Feedback Technology 98

ProProfs Blog

APRIL 21, 2020

What was our product’s feature that was most useful to you? What problem did our product help you solve? Did you find the cost of the product justifiable? . What was the feature of our product that added most value? Did you like the product packaging? How did you find us online? Did you meet your goal?

Surveys 120

Surveys Customer Support Feedback Advertising 120

COPC

MARCH 11, 2024

Did we mistake any “experience proxies” for actual skills? Did we analyze top performers in our organization to arrive at data-driven requirements instead of relying on logical guesses? Having sales experience does not mean one excels at sales.)

Call Center 98

Call Center Gamification Coaching Employee engagement 98

AWS Machine Learning

JUNE 13, 2023

Why did we choose Amazon Kendra? How did we implement the knowledge sharing system? How did we overcome the barrier to adoption? Search UI (search page for users) – Amazon Kendra has a feature called Experience Builder that exposes the search screen to users. We use this feature to track usage trends.

Chatbots 76

Chatbots Engineering Enterprise APIs 76

Aspect

MARCH 23, 2020

As a new week is on the horizon, it is important to briefly look back to see what has transpired as well as how we did. Did our VPN have the bandwidth? Did our systems stand up to that many remote access points? Did our associates have appropriate support from their ISPs? Did the ISP have the bandwidth?

Education 123

Education Consulting Consulting Customer Support 123

aircall

OCTOBER 17, 2022

Rapport Building: How well did the salesperson establish a connection with the customer? Did we understand the customer’s motivations, pains, and status quo to its full potential? . Objection Handling: Did we put the customer at ease with all the objections raised? . Discovery: How well was the discovery made?

Sales 117

Sales Gamification Metrics Accountability 117

Outsource Consultants

OCTOBER 20, 2021

As a child, did you have a trick-or-treating strategy to maximize both the quality and quantity of your candy haul? Of course you did; when something is important, you don’t leave anything to chance. Did you inadvertently stumble upon a well-meaning dentist who’s once again handing out toothbrushes? 1) Choose the Right Costume.

outsourcing 125

outsourcing Call Center Consulting Consulting 125

Fonolo

MAY 10, 2023

You’ll be glad you did! You’ll also have the chance to explore the latest features, services, and information technology from vendors and exhibitors, all aimed at helping guide your contact center to success in the future. Consider attending an industry event if you’d like to sharpen your management and customer service skills.

Contact Center 87

Contact Center Healthcare Call Center Technology 87

Fonolo

SEPTEMBER 28, 2022

DID YOU KNOW? But how did you do it, and where are your results? For example, Fonolo’s Visual IVR has an intuitive post-call survey feature that automatically sends survey questions at toggled time frames. How long did it take you to reach us? Keep that in mind. The same goes for phone calls.

Scripts 138

Scripts Surveys Interactive Voice Response Call Center 138

CSM Magazine

APRIL 16, 2024

Not only did they incentivize gameplay, but when combined with outstanding customer care they demonstrate that a casino values its clients. While responsible customer support is a good indicator of safe platforms, top online casinos also prioritize other essential features to enhance the overall gaming experience.

Customer Support 52

Customer Support Entertainment Chatbots Self service 52

ProProfs Blog

MARCH 26, 2020

Did you know that in 2018, customers spent an average of 713 seconds (or 11 minutes and 53 seconds) on live chats? Customers did not like it when they: Wait for too long. Other than that, you can ask your operators to make the most out of features like operator to operator chat. Are addressed as another customer. Pre-chat Form.

Upselling 134

Upselling Customer Support CRM Management 134

VirtualPBX

OCTOBER 19, 2021

Today, we shared that one of our most anticipated features has been released. Customers choose VirtualPBX for robust call routing features , Advanced Call Reports, Auto Attendant menus, and department options. VirtualPBX integrates directly with these native features. Joining our list of integrations is Microsoft Teams.

Call flow 97

Call flow voip Analytics 97