AWS Machine Learning

APRIL 18, 2024

See CHANGELOG for latest features and fixes. You’ve probably also experienced the need to quickly fact-check something that’s been said, or look up information to answer a question that’s just been asked in the call. Meeting recording – The audio is (optionally) stored for you, so you can replay important sections on the meeting later.

APIs 91

APIs Accountability Analytics Entertainment 91

CSM Magazine

APRIL 9, 2024

Here we focus on two major tech tools that are reshaping remote customer support: call tracking software and workforce optimization software. Call Tracking Software – The Eyes and Ears of Remote Support Call tracking software serves as the eyes and ears of customer service.

Customer Support 64

Customer Support Analytics Quality management Management 64

VirtualPBX

APRIL 2, 2024

Industry-Leading 24/7 Support & White-Glove Setup Before delving into the 6 standout contact center features that distinguish VirtualPBX Contact Center, let’s take a moment to highlight what has distinguished VirtualPBX for the past 26 years. At VirtualPBX, we deeply value the unique identity of every business.

contact center solutions 52

contact center solutions Contact Center CRM Analytics 52

Hodusoft

APRIL 17, 2024

That’s nothing but auto attendant, a technology that revolutionized the way organizations and other professional entities handle massive volumes of incoming calls. Pros of Using Auto Attendant Cons of Auto Attendant Auto Attendant Scripts – What to Record? What is an Auto Attendant? billion in 2020 to USD 6.7

Real estate 52

Real estate Scripts Interactive Voice Response First call resolution 52

NobelBiz

APRIL 9, 2024

Call centers play a crucial role in customer service and sales operations. However, in the middle the hustle and bustle of daily operations, it’s essential for call centers to prioritize compliance with various laws and regulations. Table of Contents What is Call Center Compliance and Why is it Important?

Call Center 105

Call Center Telemarketing Healthcare Government 105

TechSee

APRIL 1, 2024

From simplifying support interactions to personalizing the experience, TechSee’s new offerings aim to elevate customer satisfaction while reducing costs to record lows. Or that 70% of contact centers lack access to relevant information during support calls ? Here’s how to turn that around.

Self service 124

Self service Consulting Consulting Contact Center 124

NobelBiz

NOVEMBER 20, 2023

In an era defined by digital communication, mastering the art of business calls is non-negotiable. Understanding Virtual Phone Systems: A New Era of Communication A dynamic virtual phone system operates seamlessly through internet connectivity, effectively handling both incoming and outgoing calls.

Interactive Voice Response 103

Interactive Voice Response voip contact center solutions Contact Center 103

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. This decreases manual data entry and enables direct calling from your CRM through click-to-call features (as offered by platforms such as JustCall). International calling and localization: A local number helps you build trust with your prospects.

Sales 52

Sales CRM Scripts APIs 52

VirtualPBX

OCTOBER 18, 2022

As of October 1st, 2022, The Centers for Medicare & Medicaid Services (CMS) is requiring that all calls with a Medicare insurance agent be recorded and maintained for ten years. The goal of this new Medicare call recording regulation is to ensure that agents are acting in the best interest of their clients.

Accountability 97

Accountability Sales Marketing Customer Service 97

JustCall

FEBRUARY 12, 2024

While Convoso offers valuable features, the platform does have shortcomings that don’t sit well with a lot of users: an unintuitive and clunky UI, limited integration options, and steep pricing plans. You want better coaching features Call recordings and analytical insights help your team lead to better coach agents.

CRM 52

CRM Analytics Abandon Call Coaching 52

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. They serve as centralized hubs for managing multichannel interactions, voice calls, emails, chats, social media, and more. RELATED ARTICLE What is IVR?

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

NobelBiz

FEBRUARY 20, 2024

Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! Call centers can easily scale up or down based on call volume. Enhanced Collaboration: VoIP enables collaboration among call center agents.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

VirtualPBX

NOVEMBER 3, 2023

In this engaging session, Rachel Anderson, a seasoned marketing professional who has helped build a library of business automations that facilitate task management, improved communications, and useful record-keeping, shared her insights with the audience.

CRM 98

CRM Call Center Management Marketing 98

Balto

DECEMBER 20, 2023

New Feature Available Now From #1 Real-Time Guidance Platform St. Louis – Balto has added a new layer of visibility to the #1 real-time guidance platform for contact centers: Screen Recording. The feature integrates with Real-Time Guidance and is available as an add-on for new and existing Balto customers.

Contact Center 52

Contact Center Coaching Enterprise Sales 52

VirtualPBX

OCTOBER 11, 2023

Guest Blog From Sphinx Solution VoIP , a technology that allows you to make calls over the Internet, has been steadily transforming global communications for the past decade, unlocking significant ROI in communication for businesses worldwide. A closer look at the benefits of VoIP Have you ever had a client call cut out part way through?

voip 104

voip Accountability Customer retention Technology 104

OrecX

MARCH 23, 2023

Conversational analytics is the name of the game today in the call recording world. More and more businesses, large and small, are deploying call center analytics these days, and you want to be sure your current or future call recorder primes you for (rather than prevents you from) effectively implementing conversational analytics.

Analytics 71

Analytics voip APIs Engineering 71

aircall

AUGUST 11, 2021

Choosing call recording software is difficult, to say the least. There are tons of options available that vary greatly in cost, features, ease of use, and more. Whichever one you choose, it’s important to prioritize call recording software that helps you to improve the customer experience. Call Tagging.

Technology 114

Technology call center software Customer centricity Call Center 114

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. By automating the collection and organization of call details, businesses can gain valuable insights into their communication activities, improve customer interactions, and drive informed decision-making.

Call Logging 59

Call Logging voip Contact center software CRM 59

Hodusoft

AUGUST 24, 2022

Enterprise VoIP phone systems today offer a plethora of communication and collaboration features that can save your business time and money. In this blog, we’ll introduce you to some of the key benefits and features of enterprise VoIP phone systems. . Read Also: 10 VoIP business phone features that you need in 2022.

voip 98

voip Enterprise Analytics Contact center software 98

Hodusoft

APRIL 11, 2024

Privacy rules are established to protect patients’ medical records, together with other PHI. As mentioned above, HIPAA helps in protecting patient’s medical records and other personal details, it ensures- Complete security of patients’ information by allowing them to have more control over their health information.

Contact center software 52

Contact center software Contact Center Healthcare Accountability 52

Calltools

MARCH 8, 2023

The cloud has revolutionized almost every sector in the last decade or so, including the call center industry. billion this year, according to Gartner, it’s likely more call center managers will invest in cloud technologies that improve performance and day-to-day operations. But what are the benefits of this innovation?

Interactive Voice Response 98

Interactive Voice Response voip Call Center At home agents 98

Expivia

FEBRUARY 15, 2024

Key Features: Advanced data analysis for real-time insights Predictive modeling to anticipate customer needs Customizable dashboards for a holistic view of service performance Autopilot: The Next-Gen Virtual Agent Autopilot introduces a level of automation and learning capability that redefines the role of virtual agents in customer service.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Hodusoft

JULY 19, 2023

In-Depth Guide: Inbound Call Center Software Inbound call center software is an essential tool for delivering optimal customer service. It is designed to help businesses in efficient management and handling of large volumes of incoming customer calls.

call center software 98

call center software Call Center Interactive Voice Response Average Handle Time 98

OrecX

JULY 29, 2021

This is certainly the case with call recording software. with your call recording audio and meta data (using a common, standard REST API for simple integration) to gain a 360-degree view of the customer. It could just mean that something better comes along. Integrate 3rd party data sources (CRM,, analytics, etc.)

APIs 127

APIs Analytics CRM Sales 127

JustCall

FEBRUARY 28, 2024

While its AI-powered calling helps some, it might not fit your needs. In the article, we’ll explore some top Orum auto dialer alternatives that provide better call efficiency, smoother user experience, and better integrations. Feeling stuck with Orum’s limitations? You’re not alone!

Real estate 52

Real estate CRM Sales Analytics 52

OrecX

DECEMBER 9, 2022

Picking the right call recording vendor can greatly impact your customer service levels, agent performance scores and even your compliance penalties. Here are the top 10 questions to ask each potential recording vendor: 1. Do you offer call recording, screen recording, quality monitoring and mobile recording software?

Analytics 71

Analytics APIs CRM Service level 71

Hodusoft

MAY 18, 2022

A Private Branch Exchange or a PBX phone system is a private exchange for connecting calls from multiple sources to extension lines. Unlike the traditional VoIP system, today’s PBX systems comes with multiple features. . A PBX phone system can be used in small or large businesses to store information about extensions and call routing.

Call Logging 97

Call Logging voip Management Feedback 97

Fonolo

SEPTEMBER 7, 2021

When customers call your customer service line, greeting them with a friendly and easy-to-navigate interactive voice response system is a standard in call center software. With all that said, writing a strong call center IVR script doesn’t need to feel like a mountainous task. What is Call Routing in a Contact Center?

Interactive Voice Response 158

Interactive Voice Response Scripts Call Center Abandon rate 158

VirtualPBX

JANUARY 7, 2022

Business Phone Call Recording. We live in a work-from-home world where business phone call meetings are a given. And exciting opportunities have presented themselves in these virtual meetings, one of which is Call Recording —no more missing a vital moment or forgetting a crucial piece of information.

Accountability 98

Accountability Sales Technology Management 98

VirtualPBX

AUGUST 3, 2023

Cons: Limited to text messaging only, lacks additional communication features. Cons: Focused solely on text messaging, lacks phone calling capabilities. Cons: Texting-centric platform without comprehensive calling features. Seamlessly switch from texting to voice calls, ensuring versatility and engagement.

APIs 98

APIs Customer Support Analytics Marketing 98

JustCall

APRIL 9, 2024

These innovative software solutions tackle the biggest frustrations of traditional phone calling. VoIP dialers automate the dialing process, navigate busy signals and redial unanswered calls. > Nextiva: It streamlines communication and offers personalized interactions with AI features.

voip 40

voip Sales Scripts CRM 40

NobelBiz

FEBRUARY 13, 2024

The call center industry has been changing faster than ever, due to technological breakthroughs and constantly evolving customer demands. The drastic changes of the past few decades have caused a complete shift to high-tech modern solutions, where software has become key in transforming day-to-day call center operations.

call center software 59

call center software Call Center Interactive Voice Response Contact Center 59

Hodusoft

JUNE 1, 2022

Leverage Auto Dialer Software to Boost Call Connect Rate Most businesses make calls to prospective customers as a strategic part of their operations. In every call center and contact center software auto dialer software outbound feature helps to dial out a set of contacts automatically.

Telemarketing 111

Telemarketing Call Center Contact center software call center software 111

JustCall

FEBRUARY 13, 2024

While it offers basic features, limitations like missing deeper integration, lack of advanced analytics, or a clunky interface can hold you back. Plus, some really useful features only come as add-ons. There are much more affordable options out there, with as many (if not more) useful features. You’re not alone.

Interactive Voice Response 52

Interactive Voice Response voip CRM Coaching 52

AWS Machine Learning

FEBRUARY 13, 2024

Amazon SageMaker Feature Store is a fully managed, purpose-built repository to store, share, and manage features for machine learning (ML) models. Features are inputs to ML models used during training and inference. Features are used repeatedly by multiple teams, and feature quality is critical to ensure a highly accurate model.

Accountability 103

Accountability Government Engineering Scripts 103

Hodusoft

SEPTEMBER 6, 2023

What’s the Role of Lead Generation in an Outbound Call Center? Outbound call centers come in many shapes and sizes. It’s not uncommon to find different types of outbound call centers performing different activities. In the outbound call center context, there are five types of leads: 1. You would call them warm leads.

Call Center 96

Call Center call center software Scripts Best practices 96

JustCall

FEBRUARY 13, 2023

A small business phone system allows you to make and receive phone calls on multiple business lines. It incorporates unique features to serve the needs of modern sales and customer service teams. There’s a huge difference in the technology and features of the phone systems of today and those of yesteryear.

voip 98

voip Call flow Wireless Accountability 98