AWS Machine Learning

DECEMBER 7, 2023

Before the initiation of this project, business teams relied on more intuitive methods for demand forecasting, which required improvement in terms of precision. In this post, we describe how we reduced the modelling time by 70% by doing the feature engineering and modelling using Amazon Forecast.

Management 97

Management Engineering Analytics Construction 97

TeamSupport

APRIL 3, 2024

In today's fiercely competitive business environment, the increasing emphasis on customer experience is a universal truth. One such tool is TeamSupport, a complete client support solution designed to facilitate effective communication and collaboration among business teams.

Self service 52

Self service Analytics CRM Customer Support 52

Fonolo

FEBRUARY 14, 2023

With improved call center performance comes lower operations cost, which you can leverage to better your business. Offer after hours service Don’t fret about callers who choose to contact you outside of your regular service hours. Twilio Flex is cloud-based, customizable, and highly scalable for your business.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

AWS Machine Learning

NOVEMBER 6, 2023

Queries is a feature that enables you to extract specific pieces of information from varying, complex documents using natural language. Custom Queries provides a way for you to customize the Queries feature for your business-specific, non-standard documents such as auto lending contracts, checks, and pay statements, in a self-service way.

APIs 98

APIs Best practices Banking Accountability 98

JivoChat

JANUARY 24, 2023

You can make them without leaving home, and still learn essential skills about how to promote brands and businesses online, for example. You can learn more about that, and become an expert to boost your career or enhance your business performance. You will learn how to grow a business online from scratch. Workload: 22.5

Marketing 75

Marketing Engineering Analytics Accountability 75

aircall

JANUARY 11, 2023

Choosing the right cloud-based phone solution for your business often centers around standard features like call transfers, voicemail, and unlimited text messages. Although these are important features to consider, they shouldn’t overshadow the importance of improving and enhancing your customer support team. . Business hours.

Customer centricity 62

Customer centricity Interactive Voice Response CRM Analytics 62

JivoChat

FEBRUARY 8, 2023

To enjoy the opportunities they may offer to your business, you need to know how to use them, which types of posts to publish, the tools the platform offers, and so on. The course will guide you through utilizing the latest Instagram features to grow your account and market your business. Workload: 7.5 Workload: 7.5

Marketing 75

Marketing Advertising Accountability Analytics 75

AWS Machine Learning

JUNE 22, 2023

Predictive maintenance is a common ML use case for businesses with physical equipment or machinery assets. The ML model takes in the historical sequence of machine events and other metadata and predicts whether a machine will encounter a failure in a 6-hour future time window. Otherwise, it is low priority.

Automotive 81

Automotive Engineering Metrics Finance 81

C3Centricity

FEBRUARY 27, 2024

Organizations must be agile and adaptable to thrive in today’s rapidly evolving business landscape. The Nature of Atomic Change Atomic changes, also known as incremental or small-scale changes, involve making discrete adjustments to various aspects of a business. Let’s explore the key advantages of this approach: 1.

Employee engagement 90

Employee engagement Surveys Enterprise Marketing 90

CSM Magazine

MARCH 20, 2024

Despite advances in technology, many businesses today still perform manual cash flow analysis using spreadsheets. The Limitations of Spreadsheet-Based Cash Flow Analysis Some limitations of using spreadsheets for cash flow analysis include: Costs Manual data entry can be time-consuming, which can result in significant expenses for businesses.

Technology 52

Technology Management 52

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Call center optimization helps enhance the customer experience (CX) and acts as the linchpin in the relationship between a business and its customers. Hold queues and smart call routing play a pivotal role.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

NobelBiz

DECEMBER 5, 2023

Business call forwarding is a vital tool that seamlessly redirects incoming calls to ensure constant communication with clients and colleagues. It offers enhanced flexibility and customization compared to traditional methods, allowing businesses to tailor their call management strategies.

voip 104

voip Cloud contact Contact center software Contact Center 104

JustCall

JANUARY 17, 2024

Sometimes, weighing customer needs with business needs can be a balancing act. TL;DR: We’re focusing on helping you work smarter with AI; better flexibility and support as you grow; and greater ease of doing business. If you’re interested in all our AI-based features, do check out our JustCall AI plans here.

Feedback 52

Feedback CRM Enterprise Analytics 52

DMG Consulting

APRIL 8, 2024

This aligns nicely with improving productivity and reducing operating costs, which were the second and third most important business goals for contact centers in 2024, as reflected by 51.7 The vendors are also releasing features that empower agents to select their own working hours, have their schedule assigned, or a combination of both.

Self service 48

Self service Agent Empowerment Contact Center Gamification 48

aircall

DECEMBER 8, 2021

The product features we’re highlighting below are especially impactful during the month of December. Guaranteed to help your sales and support teams reach their goals, these features will boost your reps’ productivity this holiday season—all while helping them provide best-in-class customer service. Business Hours.

Sales 62

Sales Analytics Wait times Call Center 62

VirtualPBX

JULY 13, 2023

By harnessing the capabilities of AI technologies, businesses can create intelligent call routing flows that enhance efficiency, improve customer experience, and optimize internal communication. This powerful combination ensures smooth call handling, efficient distribution, and enhanced customer service for your business.

Healthcare 98

Healthcare Consulting Consulting Finance 98

JivoChat

MAY 21, 2023

Google business profile is a business listing service provided by Google for businesses with physical locations or businesses that require physical contact with customers. The purpose is to allow you to share basic information about your business to help customers find you easily.

Engineering 75

Engineering Chatbots Consulting Consulting 75

Hodusoft

FEBRUARY 24, 2022

Best IP PBX Call Management Software for Small Business. Keeping pace with the ever-evolving needs of your small business in a cost-effective manner is no easy feat. However, traditional PBX systems are difficult to install, expensive to manage, and lack many features your business needs to survive in the modern business landscape.

voip 98

voip Management Technical Support Finance 98

VirtualPBX

APRIL 12, 2023

As the world becomes increasingly mobile, businesses must adapt to new communication methods in order to stay relevant and effectively reach their customers. One such method that has emerged as an invaluable resource for businesses is texting.

Government 98

Government Best practices Enterprise Personalization 98

VirtualPBX

FEBRUARY 24, 2022

As a business showcasing Mardi Gras deals and specials, this is a perfect opportunity to customize your business communications with some Fat Tuesday flair. Let’s cover some ways to get your business up and “jazzy” this year. Setting Mardi Gras 2022 Hours. Are you a business that handles bulk orders?

Scripts 98

Scripts Personalization 98

aircall

FEBRUARY 6, 2023

In a competitive market, the right cloud-based business phone solution should keep up with your growing business needs, support your team, and provide exceptional value for the price. But how can businesses ensure their phone provider meets their current needs and allows enough room for potential growth? Aircall Free Trial?

Interactive Voice Response 62

Interactive Voice Response virtual call center CRM Call Center 62

JivoChat

FEBRUARY 15, 2023

The Instagram courses that are available online will enable you to take the most out of the features this platform offers, and create effective marketing strategies. You will learn how to use this social media platform’s features to grow your account and market your business. Workload: 7.5 Workload: 7.5 Workload: 6.5

Accountability 75

Accountability Marketing Analytics Sales 75

CSM Magazine

APRIL 16, 2024

This bot stands out by enabling detailed message filtration based on text rules, timing, or AI-driven prompts, and offers comprehensive editing features for text and media. SUCH @SUCH is a game-changing support bot tailored for Telegram channel admins, business owners, and customer support teams.

Management 52

Management Personalization Accountability Customer Support 52

VirtualPBX

JUNE 22, 2021

We had previously written about 1st Classic Transportation in our case study about their business relationship with us. Although VirtualPBX provides a range of communications services to 1st Classic Transportation, it seems the most exciting feature for Fagbolu and his staff is our Business SMS feature.

Transportation 99

Transportation Customer Support Personalization Sales 99

VirtualPBX

AUGUST 18, 2020

That said, not all are endowed with the same powerful features that can help you properly address customer needs. Our virtual receptionist, the VirtualPBX Auto Attendant , is included standard with all our business phone plans. The best virtual receptionists on the market don’t look past this feature. Simple Configuration.

voip 105

voip Scripts Sales Marketing 105

ProProfs Blog

JANUARY 18, 2022

However, the classification among the four is crucial because they determine the characteristics of the variables and the type of statistical analysis you are planning to do as per your business needs. Less than 1 hour. More than 4 hour. Less than 1 hour. 1 to 2 hours. 2 to 3 hours. More than 3 hours.

Surveys 146

Surveys Sales Marketing Customer Support 146

VirtualPBX

APRIL 19, 2023

Managing call volume is a critical aspect of running any business that relies on phone communication. An effective call volume management strategy can help ensure that your customers are satisfied, your agents are productive, and your business runs efficiently.

Management 97

Management Wait times Self service Call Center 97

CSM Magazine

AUGUST 23, 2023

As the technology behind mortgage CRMs continues to evolve, there are always new cutting-edge features and capabilities that companies can use to enhance their customer service and streamline their operations. This blog post will explore some of the latest and most innovative features of modern mortgage CRM software.

CRM 52

CRM Real estate Chatbots Construction 52

VirtualPBX

DECEMBER 22, 2020

Preparing for holidays at your business doesn’t have to be a chore. With a few quick updates, you can change your holiday business hours and other essential phone system settings before your team takes a well-deserved break. These 5 last-minute phone system updates are essential for any business. Adjust Auto Attendant(s).

Personalization 75

Personalization Accountability Sales Customer Support 75

CSM Magazine

APRIL 2, 2024

The intricate needs of a real estate agent, thriving on a large network to clinch deals, contrast greatly with the contractor’s reliance on a CRM to clock the work hours of their team. Whether industry-specific or a versatile solution, there’s a CRM out there for every business. The good news?

CRM 40

CRM Real estate Healthcare Management 40

CSM Magazine

APRIL 18, 2024

Completing around 100 planned jobs a day with an additional 15-30 out-of-hours call outs, DSSL implemented BigChange to replace a number of disparate and outdated systems. “We knew how our business operated and the workflows that were required to get jobs done and invoiced,” he continued.

Management 52

Management Engineering CRM Finance 52

OctopusTech

OCTOBER 14, 2022

The sudden shift has made it essential for businesses to have an online presence by creating an eCommerce store to meet the demands of online users. It is used by various kinds of businesses that want to have an online store and is highly recommended for start-up entrepreneurs. Why Do Companies Choose Shopify?

Abandon rate 62

Abandon rate Consulting Consulting Sales 62

Calltools

MARCH 20, 2024

Using an Interactive Voice Response (IVR) at your small business can offer many benefits, from enhanced brand recognition to improved customer service. As the first point of contact between a customer and a small business, an IVR system plays a vital role in shaping how a customer perceives your business.

Interactive Voice Response 52

Interactive Voice Response Average Handle Time B2B Wait times 52

VirtualPBX

NOVEMBER 29, 2022

It’s the most wonderful time of the year, and we have major tips for text alerts for businesses. There is no need for businesses to be afraid of text messaging. In fact, 85% of consumers prefer to receive a text message from businesses. Elevate Your Business This Holiday Season and Save! Text Alerts And More!

Wait times 97

Wait times Accountability Sales Customer Service 97

AWS Machine Learning

OCTOBER 19, 2023

In this post, we discuss how to use the Custom Moderation feature in Amazon Rekognition to enhance the accuracy of your pre-trained content moderation API. Introducing Amazon Rekognition Custom Moderation You can now enhance the accuracy of the Rekognition moderation model for your business-specific data with the Custom Moderation feature.

APIs 105

APIs Best practices Advertising Accountability 105

AWS Machine Learning

APRIL 4, 2024

Amazon Personalize has a fixed number of interactions and items dataset features that can be used to train a model. The interactions dataset contains data on user-item-timestamp interactions, and the items dataset contains features on the recommended articles. We describe how to mitigate this limitation later in this post.

Personalization 78

Personalization APIs Engineering Metrics 78

Comm100

MARCH 6, 2024

The immediacy and convenience of live chat has catapulted the technology into a go-to support channel for consumers and an essential tool for businesses. It allows businesses to address customer queries, concerns, and issues instantly. Competition Offering live chat can differentiate a business from its competitors.

Abandon rate 90

Abandon rate Chatbots Upselling Sales 90