ShepHyken

APRIL 29, 2022

This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. He shares how organizations can use data and AI-powered tools to benefit customers. That’s just one example of an AI-powered application I use frequently.

Big data 407

Big data Marketing Personalization Customer Service 407

Lumoa

JANUARY 8, 2024

And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). AI tools are changing the way we analyze customer feedback. Welcome to the ‘digital-everything’ era.

Feedback 157

Feedback Analytics Multichannel Surveys 157

AWS Machine Learning

APRIL 9, 2024

In this post, we discuss two new features of Knowledge Bases for Amazon Bedrock specific to the RetrieveAndGenerate API: configuring the maximum number of results and creating custom prompts with a knowledge base prompt template. In the following sections, we explain how you can use these features with the SDK.

APIs 112

APIs Engineering Healthcare Education 112

AWS Machine Learning

APRIL 18, 2024

This post is co-authored by Jackie Rocca, VP of Product, AI at Slack Slack is where work happens. It’s the AI-powered platform for work that connects people, conversations, apps, and systems together in one place. Slack AI has access to multi-GPU based instances to host their SageMaker JumpStart models.

Enterprise 97

Enterprise Analytics Metrics Accountability 97

TechSee

MARCH 21, 2024

Over the last 12 months, our new AI-powered streamlined fiber customer installation solution has helped leading telecoms across North America automate millions of self-installs. By popular demand, we are now offering this AI-automated guided flow as a packaged solution. Impact on the Bottom Line Millions of dollars in annual savings.

Self service 124

Self service APIs Upselling Contact Center 124

AWS Machine Learning

MARCH 4, 2024

Amazon Bedrock is the best place to build and scale generative AI applications with large language models (LLM) and other foundation models (FMs). It enables customers to leverage a variety of high-performing FMs, such as the Claude family of models by Anthropic, to build custom generative AI applications.

Benchmark 134

Benchmark Finance Engineering Enterprise 134

AWS Machine Learning

APRIL 16, 2024

Generative artificial intelligence (AI) is transforming the customer experience in industries across the globe. The biggest concern we hear from customers as they explore the advantages of generative AI is how to protect their highly sensitive data and investments.

Engineering 115

Engineering Personalization Accountability Customer Experience 115

AWS Machine Learning

FEBRUARY 27, 2024

In this post, we share how Axfood, a large Swedish food retailer, improved operations and scalability of their existing artificial intelligence (AI) and machine learning (ML) operations by prototyping in close collaboration with AWS experts and using Amazon SageMaker. This is a guest post written by Axfood AB.

Best practices 110

Best practices Engineering Scripts Analytics 110

Lumoa

FEBRUARY 6, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Editing Topics now features clickable keywords Editing Topics has never been easier!

Feedback 83

Feedback 83

AWS Machine Learning

APRIL 8, 2024

In the recently released feature for Knowledge Bases for Amazon Bedrock, hybrid search , you can combine semantic search with keyword search. In this post, we discuss the new custom metadata filtering feature in Knowledge Bases for Amazon Bedrock, which you can use to improve search results by pre-filtering your retrievals from vector stores.

APIs 101

APIs Construction Chatbots Accountability 101

Lumoa

APRIL 8, 2024

We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Anonymization for your exact needs Lumoa already had an AI that would anonymize your data, hiding personally identifying information that might be in a feedback. content Lumoa Product News for March 2024 Hey everyone!

Surveys 83

Surveys Feedback Management Personalization 83

AWS Machine Learning

NOVEMBER 27, 2023

Amazon Elastic Compute Cloud (Amazon EC2) accelerated computing portfolio offers the broadest choice of accelerators to power your artificial intelligence (AI), machine learning (ML), graphics, and high performance computing (HPC) workloads. times larger and 1.4 times faster than H100 GPUs. times larger and 1.4 times faster than H100 GPUs.

Enterprise 101

Enterprise Technology Personalization Management 101

TeamSupport

JULY 13, 2023

With the advent of this solution, a massive wave of influence has sparked, prompting businesses everywhere to explore ways to leverage AI of this nature. In our realm, businesses are looking to use AI technology to improve their operations, provide exceptional service, and increase customer support efficiency.

B2B 98

B2B Customer Support Customer emotions Customer Care 98

Expivia

FEBRUARY 15, 2024

This release is not just an update; it’s a leap into the future of AI-driven customer service. Enlighten Actions: Beyond Analytics Enlighten Actions represents a significant advancement in AI-driven analytics, providing unprecedented insights into customer interactions and agent performance.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

Lumoa

DECEMBER 19, 2023

The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis. Around 30% of IT professionals worldwide have reported that their organizations are witnessing time-saving benefits thanks to implementing new AI and automation software.

Feedback 83

Feedback Banking Chatbots Automotive 83

AWS Machine Learning

APRIL 11, 2024

AWS was delighted to present to and connect with over 18,000 in-person and 267,000 virtual attendees at NVIDIA GTC, a global artificial intelligence (AI) conference that took place March 2024 in San Jose, California, returning to a hybrid, in-person experience for the first time since 2019.

Entertainment 95

Entertainment Marketing Best practices Technology 95

JustCall

MARCH 21, 2024

Request Demo Exploring Agent Assist Lite’s features With Agent Assist Lite, you enable your reps and agents with a real-time knowledge engine that surfaces the right answers, prompts smart suggestions, and provides tailored scripts – all at their fingertips. Answer intricate questions with ease and impress your customers.

Scripts 59

Scripts First call resolution Engineering Sales 59

AWS Machine Learning

JANUARY 26, 2024

Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.

Best practices 120

Best practices Government Engineering Accountability 120

delighted

MARCH 28, 2024

With tens of thousands of customers using Surveys after our October 2023 launch, we’re incredibly excited to announce a pivotal enhancement to the product: AI Recommended Questions. As soon as you add at least two questions to your survey, Delighted’s AI Recommended Questions will suggest three other questions for you to consider.

Surveys 64

Surveys Feedback Personalization Management 64

Interactions

APRIL 16, 2024

Conversational AI is the set of technologies behind automated messaging and speech-enabled applications, known as an Intelligent Virtual Assistant (IVA), that offer human-like communications by recognizing speech and text, understanding intent, deciphering different languages, and responding in a way that mimics human conversation.

Customer Care 62

Customer Care Self service Metrics Interactive Voice Response 62

Inbenta

APRIL 10, 2024

How Banks Can Leverage AI to Improve Self-Service, NPS and Customer Experience at Scale When customers think about their banking relationships, what do they prioritize? AI-powered tools represent a new opportunity for banks to encourage self-service, boost NPS, and enhance customer experience.

Banking 52

Banking Self service Chatbots Customer Service 52

TeamSupport

APRIL 23, 2024

TeamSupport’s core features include a collaborative inbox that facilitates communication among team members, a customizable knowledge base that serves as a centralized repository of information, and a customer portal that provides clients with a dedicated space to submit requests.

Customer Support 52

Customer Support Technology Analytics Feedback 52

JustCall

APRIL 3, 2024

Features you should look for in modern auto dialers Here are four crucial features that modern auto dialers in 2024 should have to maximize the potential of your sales teams or agents: Predictive dialing: Basic auto dialers are better than manual dialing , but predictive dialing takes it further.

Sales 52

Sales CRM Scripts APIs 52

JivoChat

AUGUST 15, 2023

Using the best AI image generators available nowadays can help you with several tasks. AI tools have been developed for different purposes, such as writing texts and creating images. AI tools have been developed for different purposes, such as writing texts and creating images. What Is an AI Image Generator?

Enterprise 75

Enterprise Customer Support Accountability Personalization 75

CSM Magazine

APRIL 18, 2024

It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. Common CPaaS Features SMS and MMS Messaging: Send and receive text messages within applications.

Interactive Voice Response 52

Interactive Voice Response Healthcare Chatbots Consulting 52

ChurnZero

APRIL 1, 2024

AI is changing just about everything within the SaaS and technology space. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. CSMs can keep better track of customer health and act on potential escalations thanks to the power of AI. Related: AI adoption by CS teams.

Journey mapping 76

Journey mapping Feedback SaaS Surveys 76

Fonolo

FEBRUARY 29, 2024

With the labor shortage, a workforce in transition, and the dynamic (but disruptive) impact of AI, managing a contact center in 2024 can be a real workout. This e-book is one of our most anticipated documents of the year, featuring insights from industry experts about the topics that matter most in today’s contact center. .”

Contact Center 87

Contact Center Call Center Self service Customer Care 87

Totango

APRIL 18, 2023

With all eyes on us, we’re on the cusp of the next generation for CS – one in which new tools and features can help us do more (with less). Looking at the opportunities ahead, this means we’re taking a “People + AI” approach. Leveraging AI within CS will be a journey, and now is the time for us all to lean into it.

Engineering 98

Engineering Accountability Enterprise Sales 98

NobelBiz

FEBRUARY 27, 2024

Here are some standout features: Hold Queues and Smart Call Routing: Efficiently managing incoming call volumes is fundamental. Artificial Intelligence (AI): AI revolutionizes call centers by enabling smarter interactions and predictive insights. Hold queues and smart call routing play a pivotal role.

Best practices 105

Best practices Call Center Interactive Voice Response First call resolution 105

AWS Machine Learning

JANUARY 5, 2024

This post was written in collaboration with Bhajandeep Singh and Ajay Vishwakarma from Wipro’s AWS AI/ML Practice. Its AI/ML solutions drive enhanced operational efficiency, productivity, and customer experience for many of their enterprise clients. This increases the cost of infrastructure maintenance and hampers productivity.

Management 107

Management APIs Engineering Government 107

Comm100

OCTOBER 17, 2023

This article delves deep into the world of customer service automation software, exploring its key benefits, essential features, and the best customer service automation software for your business needs. Customer service automation software are tools designed to automate and streamline customer support processes, often powered by AI.

Customer Service 73

Customer Service Interactive Voice Response Multi-channel support Multichannel 73

JivoChat

JUNE 27, 2023

Do you know about AI website builders? When it comes to creating a website from scratch, it’s also possible to enjoy AI capabilities. You don’t need to know how to code or have design skills, AI will take care of this for you. The best website builders already count on AI built-in to empower the features they offer.

Analytics 75

Analytics Advertising Personalization Self service 75

Unymira

APRIL 18, 2024

In the last ten years, we've seen an explosion of SaaS applications and features hit the market. The current excitement about AI has only fueled this SaaS boom, as organizations rush to adopt the latest offerings from emerging vendors. The blog provides tips how you can avoid sprawl and streamline your SaaS costs effciently.

SaaS 52

SaaS Management Marketing 52

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. With our out-of-the-box IVR features, you can easily customize menus, greetings, and call routing options to provide a smooth and efficient customer journey.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

TeamSupport

DECEMBER 8, 2023

Outline the essential features you require, such as knowledge base capabilities, live chat, omnichannel support, and integrations. Automation and AI To enhance efficiency and response times, consider customer support software that incorporates automation and artificial intelligence (AI).

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

DMG Consulting

MARCH 27, 2024

AI is key to modifying and enhancing WFM solutions to enable them to properly address the needs of advanced contact centers and other operating environments that handle voice and digital synchronous and asynchronous interactions. The Report analyzes WFM market activity and provides 5-year projections.

Consulting 59

Consulting Consulting Enterprise Agent Empowerment 59