explainers 
Beyond Philosophy
APRIL 30, 2020
The post Pandemic Behavior Explained: The Good and The Bad appeared first on CX Consulting. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. Colin is an international author of six bestselling books and an engaging keynote speaker.
HelpCrunch
SEPTEMBER 2, 2022
The post Omnichannel vs. Multichannel: Explaining the Key Differences appeared first on HelpCrunch blog. So you find yourself in front of these two buzzwords — omnichannel vs multichannel — and wonder about the differences. You probably wonder: what approach is the best for your company to hit the jackpot? [ … ].
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Helpware
APRIL 2, 2024
Who doesn't need an extra pair of hands now and then? Especially when it comes to Small and Medium-sized Enterprises (SMEs) development, understanding the benefits of outsourcing represents crucial knowledge that may have a deep impact on the company's short- and long-term growth.
Tethr
MAY 29, 2023
Tethr explained, with Matt Dixon. We help businesses close the gap between customers’ expectations of brands and their actual experience.
Advertiser: Vanilla Forums
This whitepaper will outline our research and thoroughly explain how a community can become the customer hub of your company. Though we see this as an obvious connector, we realize that not everyone will. So, we have researched what customers truly want in a customer experience, and how community can serve that.
AWS Machine Learning
AUGUST 21, 2023
Explainability of machine learning (ML) models used in the medical domain is becoming increasingly important because models need to be explained from a number of perspectives in order to gain adoption. Explainability of these predictions is required in order for clinicians to make the correct choices on a patient-by-patient basis.
kommunicate
JUNE 9, 2023
The post HIPAA And SOC2 Explained: Unveiling the Compliance Essentials appeared first on Kommunicate Blog. To ensure this, the US federal government came out with HIPAA and SOC regulations. In this blog, [.]
Advertiser: Vanilla Forums
Our eBook explains how, with topics like: What is gamification? But how do you encourage engagement? Gamification is a proven solution that can strengthen relationships and loyalty between your Customer Success team and customers. The 3 pillars of a successful gamification strategy. Download the eBook now!
Speaker: Christian Jakenfelds, CSM at Planhat
On Tuesday, June 28 @ 12 PM ET, Planhat’s Christian Jakenfelds is joining us to explain how customer success professionals can use advocacy or customer marketing programs to contribute to sales effectiveness and revenue generation. CSMs can identify and use customer stories, quotes, and referrals to help drive revenue and business growth.
Speaker: Beth Vanderkolk, Lindsay Olson, & Amanda Peterson, The MURAL Community Team
Beth Vanderkolk and Community Managers Lindsay Olson and Amanda Peterson will be conducting a power hour to explain how they have used Vanilla to build such a wonderful community. The MURAL community team is joining us on August 24th at 12 pm EDT to discuss just that! Join in the conversation to learn: How they built their community team.
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This white paper takes an in-depth look at the problem and explains how outsourcing can be used to fix it. When turnover runs rampant in the contact center, institutional knowledge is lost, productivity drops, the quality of service decreases, and employee engagement and morale go down.
Advertiser: Vanilla Forums
Our eBook explains how, with topics like: Why should customer success and marketing leaders align? When they work together, the CMO and CCO can build better customer experience, satisfaction, and retention. Find out how collaboration can enhance the customer experience and drive business growth. How the CCO can improve CX and drive advocacy.
Speaker: Rick Nucci, Co-Founder & CEO of Guru
Join Rick Nucci, Co-Founder and CEO of Guru, as he demystifies AI, explains how machine learning helps contact centers rather than replaces them, and demonstrates how to leverage this new technology to create innovative solutions. These advances initially gave the impression that automation will replace the human element.
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty.
Speaker: Bill Johnston, Community Innovation Officer at Structure3C
Bill Johnston, Community Innovation Officer at Structure3C, is here to explain the key elements of a successful program, to see examples of best practices, avoid common pitfalls, and get specific guidance on developing and measuring your own community-based advocacy program.
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