Talkdesk

AUGUST 28, 2017

Our Kickoff “Designing Your Intelligent Contact Center” event in Chicago was a huge success and a lot of fun! Most importantly, it lays the groundwork for future upsells that truly meet the client’s needs. #6. Allow for adaptation that is inspired by the customer’s feedback. Our COO, Gadi Shamia, calls it like he sees it!

Contact Center 51

Contact Center Contact center software Upselling Engineering 51

Totango

JULY 8, 2021

With this system, alerts are automatically generated about any customer who requires attention – be it a customer with deteriorating health or an upsell opportunity that is set to renew soon. It can include: Customer Feedback: What anecdotal feedback has been collected by the extended customer team and surveys such as NPS and CSAT?

Upselling 65

Upselling Accountability Customer retention Metrics 65

Fonolo

MARCH 28, 2023

Implementing new technology may also be required. Monitoring customer satisfaction levels: A customer experience manager will evaluate feedback and monitor trends. You’ll also need data analysis, project management, and customer feedback analysis skills. More than ever, contact centers offer solid career pathways!

Customer Experience 81

Customer Experience Management Contact Center Call Center 81

Totango

FEBRUARY 23, 2022

Your SaaS customer journey map lays out optimized outcomes that lead to customer renewals, upsells, and referrals. Expansion : a satisfied customer increases their usage of your product and brand to include advanced features, upgrades, and upsells. Flagging events that require action. Flag Events that Require Action.

SaaS 112

SaaS Journey mapping Upselling Best practices 112

Totango

JUNE 4, 2021

By tying your cross-sell and upsell offers into your customers’ actual use of your product, you not only increase engagement, but you increase the attractiveness of your offers, helping boost your revenue. Use your customer journey map to plan events that trigger customized offers. Ask for Customer Feedback.

B2C 62

B2C Upselling Journey mapping B2B 62

ShepHyken

AUGUST 10, 2018

PCA utilizes historical data from a CRM to guess the likelihood of future events. This matter of specialization doesn’t just relate to products but also to product discounts, promotions, upselling, and cross-selling. These predictions aren’t without error, but they assist in making informed decisions concerning customers.

Analytics 168

Analytics Upselling Banking CRM 168

TeleDirect

JULY 1, 2021

The goal of every firm is to transition from prospecting to upselling – and that’s the main goal of any appointment setting platform. Telesales & upsells. Speaking of upselling – does your outbound system have a solid telesales & upsells application in place? Constant feedback.

Call Center 62

Call Center Upselling Healthcare outsourcing 62

CustomerSuccessBox

JUNE 20, 2022

Detect and Act on Upsell & Cross-sell Opportunities. A Customer Success software monitors product usage and engagement level to identify the upsell signals. Thereby you will be able to create alerts and tasks to act upon so that you never miss on any upsell and cross-sell opportunities. Improve user onboarding.

Upselling 52

Upselling SaaS CRM Multi-channel support 52

Nicereply

MAY 16, 2023

And it’s not just a one-time event – it’s a continuous journey that starts with the first interaction and continues throughout the customer’s lifecycle, and email marketing is a key component of it. An effective upsell email should be personalized and focused on the customer’s needs.

Upselling 52

Upselling Feedback Best practices Personalization 52

Call Experts

OCTOBER 5, 2023

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Gathering Valuable Insights Call centers generate a wealth of data and customer feedback.

Contact Center 105

Contact Center Call Center outsourcing contact center solutions 105

ChurnZero

JANUARY 10, 2022

If you’ve gotten customer feedback , for example, and you want to look over it to identify pain points, recruit a cross-functional team to help you review the data. Define Key Onboarding Events, Correlate Them to Customers’ Success. This includes the CEO and other executives to help drive these initiatives.

Best practices 98

Best practices SaaS Metrics Sales 98

Totango

MAY 5, 2021

Generally sent to customers right after onboarding or other key events, this data can be utilized to leverage success by: Helping you perfect your onboarding process. . Anticipating which customers are viable candidates for upsell/cross-sell opportunities. expanded license caps, training opportunities, storage capacity, etc.).

Customer Experience 118

Customer Experience Education Customer centricity Metrics 118

ChurnZero

AUGUST 14, 2020

Product analytics software tracks user engagement with your product including page and feature events. Know exactly how customers use (or don’t use) your product and analyze usage trends over time by capturing feature and page events as well as time-in-app metrics and online status monitoring at the contact and account level.

CRM 87

CRM Finance Upselling Accountability 87

Totango

DECEMBER 21, 2021

Effective customer success automation relies on the strategic use of technology to communicate with customers at key points and event triggers in their customer journey. It also can create an opportunity for upsell offers when applicable. Milestone Messaging as a Customer Success Manager Automation Strategy. Onboarding Tutorials.

Management 107

Management Best practices Upselling Accountability 107

Call Experts

APRIL 8, 2024

Driving Revenue As explained by Contact Center Pipeline , effective call center agents can do more than just resolve issues; they can also upsell or cross-sell products and services, contributing to increased revenue. Gathering Valuable Insights Call centers generate a wealth of data and customer feedback.

Contact Center 52

Contact Center Call Center outsourcing contact center solutions 52

Totango

DECEMBER 17, 2019

For example, the workflow for a winback campaign will be different than for an upsell or expansion opportunity. Gather Customer Feedback: Regularly gather customer feedback and adjust workflows as needed. Use an Early Warning System: Certain events within the customer journey require a response from a CS team member.

Best practices 62

Best practices Enterprise Upselling Feedback 62

Interactions

JULY 9, 2020

A good Conversational AI vendor will support you by putting together a series of educational events and training for your agents, so make sure to ask about this area when you are vetting your vendor. It is always important to get and give feedback in the workplace. Let your agents shine.

Education 71

Education Upselling Best practices Contact Center 71

Totango

FEBRUARY 23, 2023

In addition to digging into the quantitative data, CS operations teams also consider qualitative inputs like user feedback, comments shared in NPS surveys, or even discussion notes from touchpoints with a CSM. Visit our events page frequently for future updates of where we’ll be. In 2023, Totango is taking its show on the road.

Metrics 85

Metrics Upselling Accountability Enterprise 85

aircall

DECEMBER 1, 2017

Next, you’ll have to accept invites to industry events and deliver captivating keynotes. Gather Feedback in NPS Surveys Only. Customers love it when you ask for their feedback. Better yet, don’t even contact your customers unless their contract is expiring or you see an opportunity to upsell. Share feedback freely.

Construction 90

Construction Feedback Upselling Surveys 90

AskNicely

JUNE 6, 2018

Back in April, Portland’s customer experience gurus gathered for the first-ever CX Obsession event. A membership-based inclusive approach to car care where customers are treated more like VIP guests and less like potential upsell targets. Love your feedback! Enter CRaaS: Car Repair as a Service. We’re just getting started.

Upselling 60

Upselling Customer centricity Feedback Sales 60

inSided

OCTOBER 1, 2022

According to Alex Farmer, VP of Customer Success at Cognite, the first step on your community roadmap should be to unify all of the one-to-many events and content in one place. Make community your “cover sheet” or the central entry point for your customers to find the content, knowledge, events, answers, or whatever they are seeking.

Upselling 52

Upselling Accountability Sales outsourcing 52

Pointillist

JULY 25, 2018

What are the quantitative business goals that will influence the journey analytics project e.g., churn, retention, acquisition, cross-sell, upsell, purchase, rate of renewal etc.? Those Users that the Stakeholders trust for unvarnished feedback should have enough hands-on experience to be able to provide meaningful feedback.

Analytics 93

Analytics Government APIs Metrics 93

Inbenta

DECEMBER 14, 2021

They can push promotions in a specific timeframe and recommend or upsell insurance plans by making suitable suggestions at exactly the right moment. Support diversification by recommending, cross-selling, or upselling appropriate products. Engage: Get feedback, receive complaints.

Chatbots 52

Chatbots Upselling Average Handle Time Analytics 52

GetFeedback

MAY 9, 2019

Two customers can view the same experience in completely different ways due to many factors that influence their interpretation of events — their upbringing, cultural background, motivations, and much more. From this feedback, you can identify trends and opportunities to improve customer experience. We’re not being cheesy here.

Customer Experience 134

Customer Experience Metrics Journey mapping Feedback 134

Education Services Group

JUNE 4, 2019

Furthermore, existing customers are more likely to become advocates for your brand to help attract new customers, more likely to spend on new products, and more likely to spend more on cross-sells and upsells. Create Events Where Prospects and Customers Can Mingle. That’s why customer communication is so important.

Marketing 53

Marketing Best practices Upselling Feedback 53

Totango

JANUARY 30, 2020

Account Managers tend to react to renewal anniversaries, customer feedback, and the overall health of the customer experience. The two teams should continue to communicate throughout the customer journey so that the account management team is aware of the optimal times to pursue upsell and cross-sell opportunities.

Accountability 71

Accountability Management Upselling Enterprise 71

Enghouse Interactive

OCTOBER 27, 2021

Organizations are increasingly revisiting their operational investments with a focus on improving the customer experience (CX), hoping to minimize churn, grow revenue, and better position upsell and cross-sell initiatives while resolving specific customer issues, and meeting emerging needs. Extend Your Customer Data Gathering Capabilities

Upselling 83

Upselling Contact Center Analytics Surveys 83

OctopusTech

JULY 21, 2023

Customer relationship management software is generally used by the sales team to know the purchase history of users, monitor and track interactions, and for upselling opportunities. Businesses can gather feedback from a variety of sources, including surveys, social media, and customer support encounters, by managing their customer data.

Best practices 62

Best practices Management Upselling Sales 62

ProProfs Blog

DECEMBER 28, 2020

Note: Proactive live chat engagement can help you identify opportunities for upsell too. Make sure they are placed on pricing, product pages or for that matter on checkout pages where it’s easy to connect and upsell. In reports, you can track the quality of your engagement with visitors through feedback and ratings.

Chatbots 78

Chatbots Upselling Sales Feedback 78

Totango

OCTOBER 20, 2020

Generally sent to customers right after onboarding or other key events, this data can be utilized to leverage success by: Helping you perfect your onboarding process. . Anticipating which customers are viable candidates for upsell/cross-sell opportunities. expanded license caps, training opportunities, storage capacity, etc.).

Customer Experience 86

Customer Experience Education Customer centricity Metrics 86

Totango

OCTOBER 29, 2019

You’ll see how valuable these skills are when your customer success team drives retention, lowers churn, and collects customer feedback. Not only will your CS team solve customers’ problems, but they will also help customers have a voice within your company by sharing and acting on their feedback. 5: Collect Customer Feedback.

Upselling 61

Upselling Feedback Customer advocacy Accountability 61

Education Services Group

MAY 23, 2022

The ESG team was as eager as anyone to get back to these types of events, and I was thrilled to join my colleagues Peter Armaly, Sheik Ayube, and Nick Mitchell to do just that at TSIA World Interact. Who owns the renewal and upsell/cross-sell process? You know it’s a good conference if this was your only piece of feedback.).

Upselling 52

Upselling Sales Marketing Management 52

Totango

JANUARY 30, 2020

Account Managers tend to react to renewal anniversaries, customer feedback, and the overall health of the customer experience. The two teams should continue to communicate throughout the customer journey so that the account management team is aware of the optimal times to pursue upsell and cross-sell opportunities.

Accountability 63

Accountability Management Upselling Enterprise 63

CustomerSuccessBox

MARCH 10, 2022

Send reminders to only the contacts who need them, and create tasks for yourself to assess their ROI and recommend possible upsells. Keep track of how often this new function is being used and proactively approach the most engaged clients for feedback. Remind them of their approaching renewal when it’s still a while away.

SaaS 52

SaaS Upselling Education Accountability 52

Fonolo

JULY 5, 2023

How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. And things like sponsoring sporting events form associations in consumers’ minds. Qualitative customer feedback is essential. 30 Call Center Tips and Tricks You Can’t Live Without 3.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

Method:CRM

AUGUST 25, 2022

However, the rapid development of communication technology and world events like COVID-19 have fundamentally changed the landscape of customer service. Collect and act on customer feedback. Listening to customer feedback and reading reviews is one of the best ways to find out what customers need. Provide fast customer service.

CRM 52

CRM Chatbots Self service Customer retention 52

Totango

AUGUST 14, 2020

Ideally, this long-term partnership will see your customer reach milestones with your help, expand their use of your product, and upsell or cross-sell in other ways. Escalation : Rapid, personalized, and inclusive responses to customer feedback and challenges can actually improve the customer relationship and your product.

Enterprise 77

Enterprise Feedback Upselling Accountability 77