COPC

DECEMBER 9, 2019

First, the participants enjoyed a site tour of Taiping Insurance customer service center under the guidance of Lin Weile (Victor), Vice Convenor of Taiping Financial Operating Services (the operations entity of Taiping Insurance). Following the tour, Victor delivered a welcome speech.

Banking 52

Banking Feedback Consulting Consulting 52

GetFeedback

FEBRUARY 10, 2020

We kicked off our Customer Experience (CX) Ambassadors Program in January featuring an interview with Myshka Sansoin , manager of customer advocacy and self-service activation at BRP. Graham generously gave us a private tour of the vineyard, accompanied by a memorable and truly one-of-a-kind, food, and wine pairing experience.

Surveys 87

Surveys Customer advocacy Sales Feedback 87

COPC

FEBRUARY 22, 2019

Although there are many organizations putting on events, not all communities are the same. had the pleasure of attending, sponsoring, and speaking at a special event, participating alongside a unique community. Turnout (for Execs In The Know events) averages right around 170 attendees, mostly made up of brand partners.

Finance 40

Finance Benchmark Contact Center Customer Care 40

Contact Center Geek

NOVEMBER 4, 2018

I really enjoy this event every year. It’s a smaller conference, I believe around 350 attendees, but the events and content are huge! Nate Brown, UL & CX Accelerator - There is real value in looking at employee level effort score, and the foundation of low employee effort is having a strong knowledge management system.

Technology 48

Technology Enterprise Analytics Contact Center 48

Contact Center Geek

NOVEMBER 4, 2018

I really enjoy this event every year. It’s a smaller conference, I believe around 350 attendees, but the events and content are huge! Nate Brown, UL & CX Accelerator - There is real value in looking at employee level effort score, and the foundation of low employee effort is having a strong knowledge management system.

Technology 48

Technology Enterprise Analytics Contact Center 48

CX Journey

JUNE 14, 2017

After responding so frequently to this question (or questions - one version is how to get started, one is how to advance) lately, plus hosting a CX Expert Office Hours session at the 2017 CXPA Insight Exchange on this very topic last month, I thought it was time to document some of the advice I give on this. and spoken at industry events.

Chief Customer Officer 57

Chief Customer Officer Education Consulting Consulting 57

Natalie Petouhof

MARCH 3, 2016

Genesys, a market leader in omni-channel customer experience (CX) and contact center solutions, will be particpating in the event. If You Want to Hear from Them, Here’s the Schedule: Genesys CX experts will share insights. It is being held March 7-9th, 2016 in Orlando, Florida. A Note from the Executives: .

Enterprise 40

Enterprise Customer Experience Contact Center Analytics 40

Liveops

JANUARY 25, 2019

To help organizations navigate the big, wide world of CX technology, we’ve assembled a massive list of top products and tools for customer service, communication, behavior tracking, insights, and more. Take potential customers on personalized tours of your products and services. Customer Service and Support. Agent Support. Adobe Spark.

Technology 82

Technology Customer Experience Journey mapping Enterprise 82

COPC

AUGUST 29, 2017

In this edition of CX Stories, we hear from three COPC Inc. s training and events manager, North America. Designer Shoe Warehouse Delivers, Cynthia Lachance, training and events manager, North America, COPC Inc. But what is the impact when a brand provides a great experience for the people we cherish most?

Customer Care 40

Customer Care Management Customer Service Customer Experience 40

Netomi

APRIL 7, 2022

Today, providing strong customer service is key – according to Zendesk’s CX Trends 2022 report, 72% of business leaders say that their organization views customer service as a critical business priority. Integrations with various apps to unify CX operations, including Gmail, SurveyMonkey and Instagram. Intercom’s key features.

CRM 52

CRM Brand ambassadors Analytics Chatbots 52

Uniphore

JANUARY 19, 2022

Your day will start off with a tour of the Redback Racing team’s purpose-built BMW M3. Uniphore CX Track Day / Twilight Rally Series. About Redback Racing Founded in 2010, Redback Racing Australia has a strong history in tarmac rally events.?Adam What to expect? Make Dinner Reservations Here. Thursday, March 10, 2022 5 p.m.

Analytics 10

Analytics Enterprise Personalization Customer Experience 10

Comm100

FEBRUARY 6, 2018

Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. Dolphin CRM : Travel technology that encompasses CRM, reservations, and booking engines for businesses, travel agents and tour operators. Travel and Tourism.

CRM 41

CRM Enterprise SaaS Marketing 41