Cisco - Contact Center

JANUARY 16, 2024

A vibrant platform for industry leaders and innovators Mark your calendars for an event not to be missed. The annual Cisco Automation Developer Days event is returning to Stockholm on May 21-23,… Read more on Cisco Blogs

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ShepHyken

MARCH 31, 2021

I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. Here’s something most people don’t know … I actually invented the holiday, if you want to call it that. That’s right! Next thing you know, it’s published and has become a real holiday in the business world!

Feedback 376

Feedback Surveys Customer Service Sales 376

Nicereply

NOVEMBER 16, 2022

Master your calendar to gain control of your day. Example: Google Calendar, Meeter, MeetingBar. Calendar tools are double-edged swords. You can’t be effective without knowing how to manage your calendar well. Use your time wisely by using your calendar to organize your day and week. Reusable text snippets tool.

Management 98

Management Analytics Feedback Surveys 98

ShepHyken

JULY 30, 2021

Social distancing regulations have ended in many areas, people are booking up their social calendars with events, airports are once again filled with excited travelers… it seems like the COVID-19 crisis is starting to become a thing of the past.

Finance 376

Finance Enterprise Coaching Consulting 376

Jon Arnold

NOVEMBER 3, 2022

The timing is also impacted by how the calendar falls, and for November, the first Tuesday happens to be on the 1st, and I usually don’t have everything ready on the 1st of the month. As the thumb below shows, Chris and I did a roundup of the various industry events running the past few weeks.

Contact Center 88

Contact Center 88

Totango

SEPTEMBER 22, 2023

Announced during our flagship event, Totango Live! we’re accelerating the motion to customer success-led growth by introducing two new partnerships and nine technology integrations into the Totango software and ecosystem.

Enterprise 113

Enterprise Education Best practices Customer retention 113

ShepHyken

MARCH 31, 2021

I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. Here’s something most people don’t know … I actually invented the holiday, if you want to call it that. That’s right! Next thing you know, it’s published and has become a real holiday in the business world!

Feedback 183

Feedback Surveys Customer Service Sales 183

CSM Magazine

NOVEMBER 1, 2023

That’s why I am delighted to confirm that in 2024, Sabio – alongside our partners, and industry leaders – will once again be providing the platform to address those challenges following the news that our Disrupt event will be returning to London in March. It’s set to be the CX event of the year once more!

Customer Experience 52

Customer Experience Journey mapping CRM Analytics 52

ShepHyken

SEPTEMBER 2, 2019

Feshdesk) To help you figure out which events to attend, we have curated a region-wise list of top customer experience conferences around the world. This exhaustive guide offers key details to plan your conference calendar, including event descriptions that help you choose which ones are most relevant to you.

Customer Service 211

Customer Service Customer Experience Customer Support Surveys 211

VirtualPBX

MARCH 19, 2020

The set of online tools Google offers is broad (including Gmail, Docs, Drive for sharing documents, Calendar for scheduling events, Meet for conducting virtual audio/video meetings, and several other online components). Individual email addresses are assigned their own email account, calendar, storage space, and so on.

Accountability 133

Accountability Marketing Personalization Feedback 133

Totango

APRIL 7, 2021

There are apps for email, taking notes, tracking calendar events, posting to social media and so much more. It allows businesses to streamline repetitive tasks – like sending emails or creating calendar invites – and free up more time and attention for important tasks. That’s where workflow automation tools can help.

APIs 118

APIs Enterprise Analytics Technology 118

CSM Magazine

MARCH 8, 2024

Moments earlier, Steve Jobs, the late, great former Apple boss, re-enforced the event’s theme through his opening monologue, claiming ‘the people who are crazy enough to think they can change the world are the ones that do.” ” And yes, you did read those opening paragraphs correctly!

Finance 52

Finance Banking Technology Engineering 52

JivoChat

OCTOBER 10, 2022

Google Calendar. As a business owner, you’ll be doing lots of planning, and nothing helps you stay on top of things like Google Calendar. Why Choose Google Calendar? Create new events and invite others to your events. Events are automatically created based on the emails you receive. per user per month.

Enterprise 75

Enterprise Management Personalization Contact Center 75

Jon Arnold

MAY 29, 2020

Virtual events come in all shapes and sizes, and here’s another example of an annual mini-conference that needs to be re-worked pandemic-style. In-person is what most people prefer, but Plan B has now become Plan A, and it’s better than having no event at all. Hope to “see” you there.

Consulting 65

Consulting Consulting Technology Personalization 65

Jon Arnold

JULY 22, 2020

My latest No Jitter article is running now , and it’s a preview for what’s coming, and hopefully that’s enough to get my session on your calendar. As with most virtual events, the sessions are free, and I’m the last speaker on Day 1 - Monday, August 3 at 4:15 ET. Hope you can join me, and there’s a link in the article to register.

Enterprise 69

Enterprise Contact Center Technology 69

Jon Arnold

SEPTEMBER 10, 2021

That said, my live session is still on the calendar, and while the presentation will be pre-recorded, I’ll be on hand via video for Q&A. Since this is a hybrid event, there will also be a second time slot for my talk for those only attending the event virtually - Tues. That session runs Monday, Sept. 27 at 11am ET.

Enterprise 52

Enterprise 52

ShepHyken

NOVEMBER 9, 2018

Calendar Scheduling. Virtual web assistants, however, can not only handle these applications effectively, but they’re also able to provide personalized service in managing work schedules, essential event calendars, and staff functions. Reporting and Email Follow Ups.

CRM 235

CRM Enterprise Benchmark outsourcing 235

Jon Arnold

OCTOBER 15, 2018

Am at the airport now, flying shortly to Dallas for Mavenir’s Analyst Day event. I’ve had this on the calendar for a while, and it’s my first time attending one of their events. More details are here on my Events Calendar , where you’ll also see info about “next stop” #2 right after Mavenir.

Marketing 56

Marketing 56

Jon Arnold

AUGUST 12, 2019

Got home from Twilio’s event late Thursday, and didn’t even bother to unpack. Barely home two days, and back out again, this time to Huntsville, AL and Adtran’s Connect event. Haven’t been to an Adtran event for a few years, and am glad to be back in the loop with them.

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Jon Arnold

OCTOBER 14, 2019

Tomorrow I take an early flight to San Fran for Talkdesk’s analyst event, and will then join the tail-end of Zoom’s event on Wednesday in San Jose. It’s a long way to go for two days, but the learning will be good for both events, and I’ll have more to share soon after.

Contact Center 53

Contact Center 53

TechSee

JANUARY 2, 2019

A gathering place for the world’s top business leaders and pioneering thinkers, this year’s event focuses on n an important theme: resilience. Mark your calendars for these “can’t miss” sessions and exhibitors, and prepare for the future of the Smart Home.

Entertainment 174

Entertainment Surveys Technology Education 174

Jon Arnold

APRIL 16, 2020

The last industry event I attended was in February, at TMCnet’s ITExpo in Ft. I’ve lost track of all the scheduled events that have since come off my calendar, and it’s possible we won’t be going to any live events for the rest of 2020. Lauderdale, where I was Chair for the Future of Work Expo.

Consulting 59

Consulting Consulting 59

ChurnZero

JULY 16, 2021

A [Madeline]: Map out what that customer journey looks like and then attribute triggers and data-driven events that will start each journey stage for your customers and apply customer segmentation. Consider what does it look like when a customer has transitioned to adoption or value realization, and then associate events with that.

Journey mapping 98

Journey mapping Accountability SaaS Education 98

Jon Arnold

JUNE 17, 2019

This is my first time attending this event put on by 2600Hz , and I’ll be part of an analyst panel on Wednesday at 11:40, along with BCStrategies colleagues Blair Pleasant and Phil Edholm. I’ve got yet another bi-coastal week ahead, so my travel plans need to be well-organized.

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Jon Arnold

JULY 22, 2019

This will be my first time both to Newark as a visitor and to this event, and it should be a great week. Details on what I’ll be up to are in my recent blog posts, and here in my Event Calendar. As a preview, the folks at VOICE 2019 just did a Q&A with me, and that’s running now on their event blog page.

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Jon Arnold

SEPTEMBER 15, 2020

This is yet another live event from earlier this year that has been adapted for the virtual stage, and is now part of the hyper-busy fall conference calendar. Being a scaled-down event, my involvement is less now, but I’ll be involved with two sessions, both on the first day, Tuesday. 29 to Oct.

Banking 52

Banking 52

JivoChat

DECEMBER 28, 2022

Click on the calendar icon to do that. Live Broadcast an Event. If you are going to give a lecture, participate in a conference or any other event that would be interesting to your audience, you can make an Instagram live from there. This way, the viewers may feel like part of the event, and enjoy it with you.

Accountability 75

Accountability Management 75

customer sure

NOVEMBER 27, 2023

It’s incredibly rewarding and exciting to be named on the shortlist of this prestigious event and we’re looking forward to attending next March.”

Healthcare 62

Healthcare Feedback Surveys Marketing 62

Call Experts

SEPTEMBER 30, 2022

A good on-call schedule will include a timeline for scheduling, time off requests, alerts and notifications, exportable calendars, and basic rules for managing the schedule. To provide coverage during high-traffic times, such as during a holiday or sales event. A transparent calendar will also help them make good scheduling decisions.

Enterprise 72

Enterprise Morale Healthcare Management 72

Fonolo

NOVEMBER 13, 2018

Mark your calendars for these educational and inspiring events, listed chronologically here (And: If you think we forgot a relevant event, feel free to reach out and let us know!). Follow this event on Twitter here. CCW is the world’s largest customer contact event series and a definite must-attend.

Customer Service 108

Customer Service Contact Center Engineering Education 108

CustomerSuccessBox

APRIL 18, 2022

Here’s a simple curated list of Top 10 SaaS conferences of 2022 that you can add to your calendar and learn from the best! Silicon Valley, online event: 12 – 13 April 2022. The most awaited decentralized conference is hosting 50 satellite events globally. Virtual Global event: 10 – 11 May 2022.

SaaS 52

SaaS Education Technology Marketing 52

Jon Arnold

OCTOBER 25, 2019

First is an analyst event, and then their Campus user conference. As usual, details about events I’m attending can be found in the Event Calendar section of my website. This time, it’s for Vonage , and they have two things going on.

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Totango

FEBRUARY 9, 2022

Totango’s customer success management software platform lets you schedule automated messages to go out when KPIs monitored by your system detect key events in your customer lifecycle, including the approach of renewal deadlines. Calendar Scheduling Apps.

Customer retention 93

Customer retention SaaS Best practices Upselling 93

Playvox

APRIL 12, 2022

Whether you’re still using a spreadsheet to highlight what should happen each day, updating calendars, or using the Playvox demand-based event planning configuration, use automation in your chosen tool to ensure tasks aren’t missed. We’ve got you covered with our options for creating automated scheduling events.

Contact Center 81

Contact Center Accountability Management Call Center 81

Jon Arnold

FEBRUARY 11, 2020

Lauderdale today ahead of tomorrow’s Future of Work Expo , which is one of several sub-events for TMCnet’s flagship ITExpo. Last year, I was co-Chair of the event, and now I’m Chair, so I’m moving up in the world. Hope to see you there!

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Jon Arnold

APRIL 22, 2019

Am mostly caught up from my last round of travel, and starting tomorrow, I have back-to-back weeks of events to get to. This week, it’s Slack in San Francisco, and the week after will be Ribbon’s event in Washington, DC. This will be my second Slack Frontiers event, and interestingly, it’s only been about 8 months since the last one.

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ClientSuccess

NOVEMBER 20, 2020

Mark Your Calendars Now! . With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. February 10-11 – Virtual Event. March 2021 – Virtual Event. What other events are you planning on attending next year?

Chief Customer Officer 52

Chief Customer Officer Education Accountability Management 52