ChurnZero

MARCH 30, 2021

The Essential Guide to Quarterly Business Reviews. Topic: Check out these 12 tips to see how Customer Success Managers can have successful quarterly business reviews (QBRs) with their customers. 6 Metrics for Measuring Customer Success In Your Business.

SaaS 98

SaaS Metrics Management Customer Service 98

CSM Practice

OCTOBER 8, 2020

In the world of customer success, Quarterly Business Review (QBR) aims to understand the desired outcomes and potential of the business. QBR is a great way for customer success teams to review, strategize expansion plans, and prepare for any challenges that the organization may face. .

Best practices 75

Best practices Enterprise Accountability Feedback 75

CustomerSuccessBox

JANUARY 4, 2022

Conducting an effective and valuable Quarterly Business Reviews (QBR) is a challenge in itself. By having a QBR, your intention is to meet with the client to discuss business and support them in achieving their objectives. The conceptualization of a QBR is far easy than its implementation.

Best practices 52

Best practices Construction Upselling SaaS 52

CustomerSuccessBox

JANUARY 2, 2022

The businesses, approaches, trends, focus areas, etc have evolved over time and more so after 2021. So identifying and understanding the key focus areas for your CS team is essential. For SaaS businesses, it should be the motto to live by. Some of the business goals that the customer wants to achieve. This is crucial.

SaaS 52

SaaS Metrics Accountability Upselling 52

SmartKarrot

OCTOBER 10, 2023

In today’s competitive business landscape, retaining key accounts is crucial. Streamlining Quarterly Business Reviews (QBRs) with key accounts through a playbook approach not only strengthens client relationships but also fosters customer success. What are QBRs? But doing QBR right can be tricky.

Accountability 10

Accountability Feedback Metrics Coaching 10

Amity

APRIL 21, 2017

Being proactive means having a good plan on how to capitalize on regular events in the relationship lifecycle like business reviews, subscription renewals. Let’s look at each of these in more detail and discuss a playbook for quarterly business reviews (QBRs) as an example. A branded slide deck.

Coaching 72

Coaching Feedback Management 72

CustomerSuccessBox

APRIL 3, 2022

Sending an email with the appropriate intent at the right time is essential to a good customer success email. Most businesses make either of the two mistakes: Sending too few emails or Sending just so many emails. This Guide will show you the steps in detail. A section of this job is carried out through email marketing.

APIs 52

APIs Accountability SaaS Marketing 52