CSM Magazine

JUNE 22, 2023

Jochen is also the CEO of ES Team, Vice Chair at LT Innovate, and was the former CEO at Trados. EuroVoc Case Example Coreon has done it before at a large scale and is an ideal solution to bring into Tridion. Jochen shared the case study of EuroVoc, a database that EU uses to classify all the information.

Enterprise 52

Enterprise Government SaaS Engineering 52

ShepHyken

MARCH 12, 2018

My Comment: Here’s a case-study on a major iconic brand, McDonald’s, who has always been known for the “system” that is all about consistency. McDonald’s continues to improve the system, this time with more technology, to create not just a better customer experience, but also one for employe es.

Customer Service 99

Customer Service Big data Technology Customer Experience 99

Aspect

APRIL 5, 2021

By emphasizing a holistic focus and efficiency, we have identified recommendations in the key areas that impact your bu siness: your people, your process es and the technolog ies deployed. Read the case study HERE to see how William Hill – Global online betting and gaming compan y benefited f ro m engaging early with this tool.

Enterprise 62

Enterprise Schedule adherence Contact Center Consulting 62

AWS Machine Learning

JUNE 24, 2022

You can use the Amazon AppFlow Veeva connector for various use cases, ranging from Veeva Vault PromoMats to other Veeva Vault solutions such as QualityDocs, eTMF, or Regulatory Information Management (RIM). The post discusses the overall architecture, the steps to deploy a solution and dashboard, and a use case of asset metadata tagging.

APIs 72

APIs Healthcare SaaS Engineering 72

Playvox

APRIL 4, 2023

According to the 2023 Customer Rage Study by CCMC and Arizona State University , 74% of respondents reported experiencing a problem with a company’s product or service, up from 66% in 2020 and 56% in 2017. Disengaged agents are far more likely to leave — 84% more likely, according to Gartner’s study. Work-life imbalance.

Contact Center 78

Contact Center Agent burnout Morale Coaching 78

LiveChat

NOVEMBER 9, 2018

This phenomenon is rampant and continues to plague e-commerce retailers, as reiterated in a study done by Barilliance which stated that the average cart abandonment rate was 78.65% in 2017. In such cases, customers are most likely to abandon the shopping cart and why not. An alarming figure, isn’t it? Mobile optimized site.

Abandon rate 31

Abandon rate Chatbots Sales Accountability 31

SmartKarrot

MAY 6, 2020

Identify key customer advocates that can act as a marketing channel through case studies, speaking opportunities, references, etc. Monitor and achieve company KPIs including but not limited to: license renewal protection (renewal%), license upsell and cross-sell, monthly active usage, positive customer feedback and NPS/Survey results.

Upselling 10

Upselling Coaching Employee engagement Accountability 10