Lessons Learned from the Frontlines of CX: Add Channels or Risk Becoming Irrelevant
bold360 Blog
MARCH 29, 2021
Physical channels like retail stores , live events and office-based call centers have closed down, while new digital engagement channels and tools have opened up instead. . 3 Big Trends in Customer Engagement . It’s all about engaging customers in ways that customers prefer, 24/7. Don’t Forget Mobile .
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