Aspect

APRIL 5, 2021

In our industry a ll interactions w ere forced to move 100% virtual , putting a lot of new volume and pressure to deliver on the contact center agents and other customer support teams. An exercise we found extremely valuable when evaluating workforce management solutions was our Enterprise Workforce Management B enefits C alculator.

Enterprise 62

Enterprise Schedule adherence Contact Center Consulting 62

TeleDirect

JUNE 11, 2020

And that’s precisely why some healthcare organizations are reluctant to implement virtual contact centers. With an online-based customer (and patient) contact portal, along with an array of resources to bolster communication, TeleDirect has a solution in store for your healthcare virtual contact center.

Contact Center 71

Contact Center Enterprise Healthcare Call Center 71

IdeasUnlimited

MARCH 6, 2024

Catering to businesses of all scales, from fledgling startups to established enterprises, IdeasUnlimited provides an enterprise-grade customer service solution. With 100% uptime and minimal response delay, they ensure that your customers always have a reliable point of contact.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Talkdesk

FEBRUARY 5, 2019

Enterprise Connect 2019 is only two months away and we couldn’t be more excited. If you’re not already as excited as we are, here are five reasons to join us at this year’s Enterprise Connect. Join us to celebrate the future of the industry Monday evening on the Coquina Lawn.

Enterprise 76

Enterprise Education Best practices Contact Center 76

Uniphore

NOVEMBER 2, 2021

By: Annie Weckesser, CMO The best enterprises don’t run on data – they run on conversations. 5 There’s no larger opportunity to dramatically impact your business than with all the outward-facing conversations happening across the enterprise – customer service, sales, and marketing. Conversations mean everything to us.

Enterprise 40

Enterprise B2B Sales Customer retention 40

Talkdesk

FEBRUARY 21, 2020

Having a clear view, accurate results and predictive insights over the performance of its contact center is a crucial piece of any organization’s strategy. Get to know why our customers recommend us. The post OneCause Amplifies the Message by Switching to Talkdesk Enterprise appeared first on Talkdesk. Want to know more?

Enterprise 61

Enterprise Cloud contact contact center solutions Contact Center 61

ShepHyken

MAY 26, 2021

I was contacted by a vendor who wanted to upgrade me to a more expensive product. No doubt, the product would be better for us. He shared that he focused on enterprise-size businesses, but his company had someone who supported smaller businesses. For information, contact 314-692-2200. I’ll let you be the judge.

Sales 357

Sales Enterprise Customer Service Personalization 357

CSM Magazine

JUNE 29, 2022

Teleperformance is one of the world’s largest business process outsourcing (BPO) providers serving global enterprises, in the retail, financial, travel, automotive, government and healthcare sectors. “We are therefore enabling Teleperformance to securely process payments regardless of the method being used. .”

Enterprise 52

Enterprise Automotive Business Process Outsourcing Government 52

Talkdesk

APRIL 23, 2020

“In the rapidly changing landscape we all now find ourselves in, it’s imperative that the connection between us and our customers is always open and stable,” said Richard Gardner, chief executive officer, IT Naturally. Its previous contact center system revealed frequent service interruptions and costly downtime.

Enterprise 57

Enterprise Contact Center Cloud contact Service level 57

Talkdesk

FEBRUARY 14, 2020

When struggling with an outdated customer support system, which lacked sufficient reporting capabilities and integration with Zendesk, ClickPay realized its inflexible contact center solution could not scale as quickly as the business was growing. Talkdesk is listening, evolving and consistently making their software better for customers.”.

Enterprise 55

Enterprise Real estate Customer Experience Abandon rate 55

TechSee

FEBRUARY 12, 2024

However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success. As AI becomes increasingly critical to the enterprise, leaders who do not adopt AI may struggle to catch up to their competitors.

Enterprise 109

Enterprise Best practices Technology Customer Experience 109

TechSee

SEPTEMBER 21, 2023

Generative AI will be transformative for every enterprise. Using Generative AI should be as natural as chatting with a friend. This is the vision behind Sophie AI, the world’s first multisensory AI platform for the enterprise. These are the keys to unlocking mainstream adoption of Generative AI for service and CX.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

DECEMBER 1, 2023

Try out these new features and let us know what you think. You can send it through your usual AWS Support contacts or post it on the AWS Forum for SageMaker. To learn more, visit New onboarding experience in SageMaker and check Onboard to Amazon SageMaker Domain using IAM Identity Center.

Enterprise 92

Enterprise APIs Accountability Government 92

ShepHyken

OCTOBER 9, 2023

This allows contact centers to handle more inquiries while maintaining service quality. When we emphasize the importance of involving humans, it helps us anchor ourselves as we move forward.” “AI is going to make the birth of the Internet look quaint. We’ve got to be thinking about what the new world looks like.

Customer Support 217

Customer Support Enterprise Technology Contact Center 217

Avaya

SEPTEMBER 26, 2016

Failure to secure mobile telephony and collaboration can open enterprises to significant risks. The customer’s perspective was that companies should just let their employees use personal mobile devices, with no need for an enterprise-grade software client to tie the device to the company network, databases, apps or governance.

Enterprise 78

Enterprise Call Logging Government Personalization 78

Spearline

MAY 17, 2022

We are excited to let you know that Spearline will be exhibiting at this year’s Customer Contact Week (CCW) in Caesars Forum, Las Vegas, from June 20 – 23, 2022, and we can’t wait to talk to as many of you as possible at the Spearline booth. Meet your Spearline team at Enterprise Connect!

Telecommunications 98

Telecommunications Enterprise Contact Center Call Center 98

8x8

FEBRUARY 26, 2018

With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. Cloud Contact Center 2.0: This year, we are all about you! What’s Next.

Enterprise 54

Enterprise Customer Experience Contact Center Cloud contact 54

Lumoa

APRIL 28, 2024

However, if you are looking for a one-shop-stop solution for customer and employee experience and you have the budget of a large-scale enterprise, Qualtrics can be the right solution for you. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022.

Feedback 83

Feedback Consulting Consulting Enterprise 83

VirtualPBX

APRIL 10, 2024

Last week we announced the newest product to our lineup The VirtualPBX Contact Center. But what is a contact center? A contact center is a vital component of any organization’s operations. What Makes the VirtualPBX Contact Center Stand Out from the crowd? The most notable channel being phone calls.

Contact Center 59

Contact Center Wait times CRM Healthcare 59

Serenova

APRIL 12, 2019

If you were among the 6,500+ people who attended Enterprise Connect 2019, or have been reading about its insights, developments and announcements, you know there was much to digest from this year’s action- and information-packed week in Orlando. What best describes the status of you contact center’s move to the cloud?

Enterprise 40

Enterprise contact center solutions Cloud contact Contact Center 40

Noble Systems

DECEMBER 17, 2019

It appears that Congress has granted the FCC sweeping new authority to regulate the private sector, including call centers and private enterprises, with respect to implementing Shaken/Stir-based call authentication. Contact us for tips on keeping pace with the latest outbound calling regulations.

Enterprise 70

Enterprise Telecommunications voip Government 70

LiveVox

NOVEMBER 11, 2019

Financial Services Contact Center Leaders Reveal 2019 Challenges These 2019 Survey results from 100 financial services contact center leaders (and 200 contact center leaders in other industries) tell us what your challenges probably are. The post Do your Contact Center Challenges Align with Other Financial Enterprises?

Contact Center 40

Contact Center Enterprise Surveys 40

NICE inContact

MARCH 23, 2016

Robert Ballecer for This Week in Enterprise Tech at Enterprise Connect 2016. Hear what Rajeev had to say about inContact’s cloud contact center solutions , our strategy for leading the market in cloud technology, and how customers can properly deploy our solutions to meet their business needs. “If

Enterprise 48

Enterprise At home agents contact center solutions Cloud contact 48

8x8

FEBRUARY 26, 2018

With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. Cloud Contact Center 2.0: This year, we are all about you! What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

8x8

FEBRUARY 26, 2018

With March rapidly approaching, the team here at 8x8 is excited to head to the Gaylord Palms Resort, Orlando, Florida for our annual trek to Enterprise Connect , the premier event for enterprise communications and collaboration technology in North America. Cloud Contact Center 2.0: This year, we are all about you! What’s Next.

Enterprise 48

Enterprise Customer Experience Contact Center Cloud contact 48

Jon Arnold

JULY 18, 2019

We’re on at 3pm on the Tuesday - July 23 - and we’ll be talking about a topic that’s central to my ongoing research - the impact of AI on voice in the enterprise. I’ve been calling this the “New Voice” for a while now, and if time allows, we’ll talk about what’s happening both in the workplace and the contact center.

Enterprise 56

Enterprise Contact Center 56

Liveops

DECEMBER 20, 2018

Large, forward-thinking companies are getting smarter with their contact center resources. Anyone who runs or works with a contact center knows that getting the right agents is really hard and keeping them is even harder. What does this all mean for the enterprise? In short, opportunity. Manager of Customer Relations at Pier 1.

Enterprise 48

Enterprise Customer Service Call Center Contact Center 48

Jon Arnold

FEBRUARY 27, 2019

It’s actually under the BCStrategies banner, where six of us from that group are on a regular rotation to produce weekly posts for No Jitter. This week was my turn, and the timing was right to talk about what I’m going to be talking about at Enterprise Connect 2019 in Orlando a few weeks from now.

Enterprise 40

Enterprise Contact Center Technology 40

Avaya

NOVEMBER 2, 2017

At the recent Monage Conference , where Jeff Pulver invited me to speak, I talked about chatbots and shared how they can transform customer experiences for large enterprises. I highlighted how Avaya is extending our reach in contact centers with chatbot and artificial intelligence technologies.

Chatbots 57

Chatbots Enterprise Customer Experience Contact Center 57

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Check out our full list of technology partners or request a new integration.

Enterprise 91

Enterprise Finance SaaS Analytics 91

ijgolding

MAY 20, 2015

Taylor, by 2005, Enterprise Rent-A-Car’s customer service had been recognized seven times by J.D. It was therefore no surprise that when I myself became a customer of my local Enterprise branch in Chester, North West England, I was very pleased with the Customer Journey I experienced. Lets us fast forward to May 2015.

Enterprise 97

Enterprise Construction Customer centricity Customer Service 97

Cisco - Contact Center

JUNE 18, 2020

Driving Business Growth for Customers with the Intelligent Contact Center. Over the past year, Cisco has been advancing our contact center portfolio to help our customers drive business growth and competitive differentiation. Read our announcement about the latest artificial intelligence innovations to our contact center portfolio.

Contact Center 116

Contact Center Enterprise contact center solutions Cloud contact 116

Platform28

DECEMBER 5, 2016

Over the last 24 months there’s been a significant change in cloud contact center adoption, with enterprise-size organizations creating a fast growing market segment. While smaller businesses seemed to move earlier to the cloud, risk-averse enterprises have seen the light and are switching. That is done by the cloud provider.

Cloud contact 40

Cloud contact Enterprise Contact Center call center solutions 40

Liveops

DECEMBER 20, 2018

Large, forward-thinking companies are getting smarter with their contact center resources. Anyone who runs or works with a contact center knows that getting the right agents is really hard and keeping them is even harder. What does this all mean for the enterprise? In short, opportunity.

Enterprise 48

Enterprise Customer Service Call Center Contact Center 48

Talkdesk

MARCH 8, 2018

Talkdesk is a Platinum Sponsor at Enterprise Connect 2018. Enterprise Connect brings corporate IT decision makers together with the industry’s vendors, analysts and consultants to focus on the issues central to enterprise communications and collaboration. Title: Cloud Contact Center 2.0: What’s Next.

Enterprise 40

Enterprise Cloud contact Contact Center Consulting 40

TechSee

FEBRUARY 19, 2024

This service continuity unfortunately remains a challenge for many enterprise service organizations built around strict operations silos. If that doesn’t work, the chatbot will ask the user to contact support. A naive LLM will ask them to restart their system.

Virtual Agent 124

Virtual Agent Chatbots Enterprise Wait times 124

Totango

NOVEMBER 16, 2023

Users can search and select accounts and contact information, access touchpoint templates, and log a copy of the email to that account’s timeline as a touchpoint in Totango. “I’ve Rather than hopping back and forth between screens, this extension allows you to access pertinent account data from Totango without leaving Gmail.

Accountability 107

Accountability Enterprise Marketing Management 107